Liverpool North, Liverpool, L12
4.9/5, 557 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction
Looking to buy, sell, rent or let in Liverpool?Then look no further, we are Liverpool’s Proper Property People!As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive ... show more Looking to buy, sell, rent or let in Liverpool?

Then look no further, we are Liverpool’s Proper Property People!

As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton, Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you.

Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood - Visit Our Website

Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £58,000 £9,800,000
Lettings 92% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
120 4 186 13 101 3 73 1 51 5
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS TPOS DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“Brilliant service when letting my house. Frie......”

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Apr 29,2022
Minithumbdown
By: 'Clare'
Apr 29,2022
0 people found
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Brilliant service when letting my house. Friendly staff who are very helpful. Any issues were dealt with professionally and quickly....
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“Excellent service for many years letting out ......”

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Apr 27,2022
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Ruth
Joanne
By: 'Colin Donnelly'
Apr 27,2022
0 people found
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Excellent service for many years letting out my property, and now with a very quick sale , Ruth Ledson and Joanne Smith kept me up to date with all aspects of the sale....
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“Really professional and helpful with all aspe......”

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Apr 26,2022
Minithumbup
Ruth
By: 'Steven'
Apr 26,2022
0 people found
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Really professional and helpful with all aspects of property letting. I have used Northwood Liverpool to manage my property for over 10 years now and would recommend to anyone...
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“Both Jess and Rhea have been amazing with the......”

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Apr 26,2022
Minithumbup
Rhea
By: 'Cal'
Apr 26,2022
0 people found
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Both Jess and Rhea have been amazing with the entire renting process. Both have answered all queries promptly and professionally over the phone and also in person. They've been a real help from start to finish....
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“Excellent service really friendly and helpful......”

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Apr 21,2022
Minithumbup
Ruth
By: 'Micah Chidlow'
Apr 21,2022
0 people found
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Excellent service really friendly and helpful. I dealt with Ruth Ledson and found her to be extremely professional and efficient....
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“Northwood is the best...”

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Apr 18,2022
Minithumbup
Ruth
By: 'Barbara'
Apr 18,2022
0 people found
this helpful
We have been looking for the right house for the past 2 years and so come across all kinds of estate agents. The staff at Northwood is always helpful & their communication is excellent, which is the most important thing to look for really. Thank you for ...
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“Joanne...”

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Apr 12,2022
Minithumbup
Joanne
By: 'Anthony'
Apr 12,2022
0 people found
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Joanne was brilliant. She made the process so clear and easy to understand. The viewing was arranged really quickly too which was excellent. A very happy customer and would recommend to anyone! Thank you 😊...
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“After 3 years of dealing with the West Derby ......”

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Mar 28,2022
Minithumbup
Ruth
By: 'Gary Coles'
Mar 28,2022
0 people found
this helpful
After 3 years of dealing with the West Derby Village office I'm happy to say that I'm still receiving the best service from them. Ruth and her team continue to provide a professional, efficient and friendly response to my enquiries at all times. I have no ...
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“Jess was very helpful and informative. Also, ......”

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Mar 25,2022
Minithumbup
By: 'Harmeet'
Mar 25,2022
0 people found
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Jess was very helpful and informative. Also, made the overall book a viewing very simple and straightforward. Highly recommended service....
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“Life changing move...”

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Mar 24,2022
Minithumbup
By: 'Justine Makin'
Mar 24,2022
1 people found
this helpful
I am making a huge move from London to Liverpool to start a new job. I would like to say a HUGE thank you to Jess who has gone above and beyond to help me find the pertect property for all my needs!. Jess has ...
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“After recently having a tenant move out, Nort......”

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Mar 21,2022
Minithumbup
Fran
By: 'Eddie'
Mar 21,2022
0 people found
this helpful
After recently having a tenant move out, Northwood set about finding a new, suitable one. Jess was very helpful, keeping me up to date, and letting me know what was needed at the property, prior to re-marketing. The maintenance team in general, were also very ...
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“Great experience. I can't fault the professi......”

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Mar 08,2022
Minithumbup
Rhea
By: 'Megan'
Mar 08,2022
0 people found
this helpful
Great experience. I can't fault the professionalism and helpfulness of the staff at Northwood, I would like to personally thank Rhea Connolly for being so kind and such a big help during this quite stressful process. I wish you all the best in the future. ...
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“Spoke to a few agents before deciding to opt ......”

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Mar 08,2022
Minithumbup
Joanne
By: 'Ian'
Mar 08,2022
0 people found
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Spoke to a few agents before deciding to opt for Northwood based on my first impression. I have been very happy with my choice, as communication and all round service has been excellent throughout. Joanne in particular who dealt with all the viewings and negotiations ...
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“We recently had an offer accepted with Northw......”

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Mar 07,2022
Minithumbup
Joanne
By: 'Lewis'
Mar 07,2022
0 people found
this helpful
We recently had an offer accepted with Northwood and I so far it has been an extremely impressed with Joanne who we dealt with. She has kept us updated every step of the process which helps alleviated the stress from the situation and she is ...
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“Trustworthy and Reliable Agent...”

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Mar 02,2022
Minithumbup
Mark
By: 'Gav'
Mar 02,2022
0 people found
this helpful
I have been using Northwood Liverpool for over 8 years and the service is excellent. All staff are helpful and help in resolve any queries, particularly as I am located remotely. Mark Nesbiit in particular has always proven a trustworthy and reliable member of the team ...
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“Always a prompt reply and great service from ......”

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Feb 25,2022
Minithumbup
By: 'DavidECross'
Feb 25,2022
0 people found
this helpful
Always a prompt reply and great service from Jess. Thanks for all of your help. I have been using Northwood for many years....
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“Jess and Northwood have been absolutely amazi......”

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Feb 24,2022
Minithumbup
By: 'Jamie'
Feb 24,2022
0 people found
this helpful
Jess and Northwood have been absolutely amazing getting me into a house in the short Time frame I had. Absolutely amazing service 100% reccomend thanks guys...
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“Excellent service...”

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Feb 24,2022
Minithumbup
Rhea
By: 'Anthony'
Feb 24,2022
0 people found
this helpful
I would like to thank everyone for all the help and the excellent service provided from start to finish, Jess and Rhea where very professional and made the whole process stress free and couldn’t do enough for us, I would highly recommend using Northwood ...
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“Professional service from Northwood West Derby...”

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Feb 24,2022
Minithumbup
Ruth
Joanne
By: 'Christine Gibson'
Feb 24,2022
0 people found
this helpful
Thank you to the wonderful staff at Northwood Estate Agents for the excellent customer service I received when selling my mothers property. They were all so pleasant and so professional especially Ruth and Joanne who were always available to answer any queries I had. I ...
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“Great estate agent...”

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Feb 13,2022
Minithumbup
Joanne
By: 'Carol Hewitt'
Feb 13,2022
0 people found
this helpful
Joanne from Northwood West Derby has been great in helping us with the sale of our house and the purchase of a new one. It’s 29 years since we moved last time and Jo is guiding us through brilliantly....
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“Couldn’t thank Joanne enough for the help wit......”

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Feb 04,2022
Minithumbup
Joanne
By: 'Jessi'
Feb 04,2022
0 people found
this helpful
Couldn’t thank Joanne enough for the help with finding our first home with her positive outlook- it’s not easy at the moment and She has made a tough experience so much easier!!...
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“Mark created a spread sheet indicating the in......”

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Jan 25,2022
Minithumbup
Mark
By: 'Maria Langer-Bogdanov'
Jan 25,2022
0 people found
this helpful
Mark created a spread sheet indicating the income and expenses for the calendar year for me, which must have involved quite some effort, since it is not usually required. So thank you very much!...
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“Sensational...”

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Jan 06,2022
Minithumbup
Ruth
Joanne
By: 'Michael Chan'
Jan 06,2022
0 people found
this helpful
Had the pleasure of selling my house with Northwood West Derby by Joanne. However, Ruth was absolutely brilliant. Ruth helped me so much, she helped me chase up with the solicitor a multiple times and there were times I thought she couldn’t help me ...
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“Absolutely spot on...”

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Dec 17,2021
Minithumbdown
Rhea
By: '.'
Dec 17,2021
0 people found
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Absolutely spot on, Rhea was helpful for my first time dealing with the company, kept it straightforward and booked viewings round my schedule....
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“Joanne was excellent...”

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Dec 07,2021
Minithumbup
Joanne
By: 'Calum'
Dec 07,2021
0 people found
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As a first time buyer, Joanne helped us throughout the whole process. Always there to answer our questions, extremely professional and reassuring.. Would highly recommend....
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“So pleasent to deal with...”

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Dec 07,2021
Minithumbup
By: 'Kelly Louise Gilboy'
Dec 07,2021
0 people found
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I have always used Northwood to let my property and when the time came to sell they made it so easy to do and literally took care of everything. Big thank you to Jo at Northwood, West Derby, Liverpool....
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“Joanne and Ruth were outstanding in helping u......”

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Dec 06,2021
Minithumbup
Joanne
Ruth
By: 'Richard Roberts'
Dec 06,2021
0 people found
this helpful
Joanne and Ruth were outstanding in helping us sort out problems purchasing the house. The went well beyond the level expected and supported us through the process. They clearly indicate the Northwood are the best company to deal with when trying to sell or buy ...
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“As a Landlord and seller the service I have r......”

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Dec 06,2021
Minithumbup
Ruth
By: 'Lauren'
Dec 06,2021
0 people found
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As a Landlord and seller the service I have received from Northwood has always been 5 star, Ruth especially has been brilliant and has always gone above and beyond to help with any queries I have had. I would have no hesitation in recommending Northwood....
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“Amazing customer service from Rhea and Ruth, ......”

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Dec 02,2021
Minithumbup
Rhea
Ruth
By: 'Charlotte'
Dec 02,2021
0 people found
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Amazing customer service from Rhea and Ruth, they really put in the effort to the extra mile to help us...
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“Efficient and trust worthy service and respon......”

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Dec 02,2021
Minithumbup
Christine
By: 'Nicola Kennerley'
Dec 02,2021
0 people found
this helpful
Efficient and trust worthy service and response time always efficient when I have need to report any issues or need to ask landlord for anything...
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Staff picture Joanne
(135)
Staff picture Ruth
(85)
Staff picture Mark
(32)
Staff picture Rhea
(25)
Staff picture Fran
(22)
Staff picture Christine
(13)
Staff picture Morgan
Staff picture Alisha
Staff picture Evie
No image available Ed

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood, Liverpool L12 5HJ



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Northwood

Branch - Liverpool North, Liverpool, L12