Liverpool North, Liverpool, L12
4.9/5, 557 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction
Looking to buy, sell, rent or let in Liverpool?Then look no further, we are Liverpool’s Proper Property People!As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive ... show more Looking to buy, sell, rent or let in Liverpool?

Then look no further, we are Liverpool’s Proper Property People!

As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton, Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you.

Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.

Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £58,000 £9,800,000
Lettings 92% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
120 4 186 13 101 3 73 1 51 5
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS TPOS DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“Did everything. Can recommend this agency.From the time I ......”

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Dec 12,2013
Minithumbup
By: 'Ray'
Dec 12,2013
2 people found
this helpful
Did everything. Can recommend this agency.From the time I handed over the keys to finallyl receiving keys from the tenant there was no need for me to be involved other than checking that rent had been paid into my account...
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“I have worked with this agent for a number of ......”

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Dec 11,2013
Minithumbup
By: 'John'
Dec 11,2013
0 people found
this helpful
I have worked with this agent for a number of years. I have found her courteous and efficient at all times and in all matters....
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“Northwood have been excellent in the six years I have ......”

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Dec 11,2013
Minithumbup
Mark
By: 'Charlie'
Dec 11,2013
0 people found
this helpful
Northwood have been excellent in the six years I have been letting with them; always keeping me informed about minor repairs needed to the property which have been carried out with the minimum of fuss and in a friendly and professional manner and to tight ...
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“The staff at Northwood have always kept me updated with ......”

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Dec 11,2013
Minithumbup
By: '47'
Dec 11,2013
0 people found
this helpful
The staff at Northwood have always kept me updated with any issues with the house. I know they ensure they will find the right tenants who will enjoy living in the house but also treat the property with care. Thank you...
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“Smooth process. Always happy to help. Explainations made so they ......”

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Dec 11,2013
Minithumbup
By: 'Paul'
Dec 11,2013
0 people found
this helpful
Smooth process. Always happy to help. Explainations made so they are easy to follow even for the first timer like us. Very happy with service received...
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“First class letting agent. Been using Northwood for three years ......”

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Feb 14,2013
Minithumbup
By: 'Andy_Dixon'
Feb 14,2013
1 people found
this helpful
First class letting agent. Been using Northwood for three years to manage three properties in the West Derby area. Recommended to me from a friend and I've been very impressed. The staff are very professional, curtious and polite. would definately recommend....
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“Thank you for the service we have received in the ......”

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Feb 01,2013
Minithumbup
By: 'HappyLiverpoolLandlord'
Feb 01,2013
0 people found
this helpful
Thank you for the service we have received in the last year. We can't fault it, you have been a great agent....
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“Had nothing but trouble with Northwood, they were fine during ......”

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May 21,2012
Minithumbdown
Ruth
By: 'Somebody'
May 21,2012
10 people found
this helpful
Had nothing but trouble with Northwood, they were fine during sign up, it's once I moved into the property they were hopeless. When I told them about disrepair in the flat they just said "not our problem, we don't do repairs". When they were reminded ...
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By: Agent
Jan 31, 2013
View all comments (1)
We provide a range of management services, from fully managed to rent collection only (where the landlord is responsible for managing and arranging their own repairs). Landlord details and contact telephone numbers are provided on tenant agreements, where we are not responsible for managing and arranging repairs. However, we still get tenants contacting us and expect that we can deal with repairs when it is made quite clear that we are not responsible. Not all tenants read their agreements pr ...

“After an e mail enquiry, a Northwood agent called us ......”

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Dec 15,2011
Minithumbdown
By: 'Colin'
Dec 15,2011
10 people found
this helpful
After an e mail enquiry, a Northwood agent called us to set up a viewing for a property in Liverpool, and also suggested a viewing on a second property straight after. Several calls and e mails passed between Northwood and us to set this up. ...
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By: Agent
Jan 31, 2013
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This individual has never registered their details with us, or arranged to view peroperties with us. ...

“Shocking company! All they are intrested in is making as ......”

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Jul 17,2011
Minithumbdown
By: 'TomThumb'
Jul 17,2011
7 people found
this helpful
Shocking company! All they are intrested in is making as much money as possible out of you. They tried to charge me £30 to renew our contract and when I told them I was leaving they insisted on me giving them 2 months!! Oh and if you ...
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By: Agent
Jan 31, 2013
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All tenents sign a fee agreement at the start of their tenancy, confirming that they understand and agree to fees that we charge. Our fees are totally transparent and we make every effort to ensure that tenants are clear when they enter into an agreement. The fee we charge for a tenancy renewal is less than £30. We require that tenants give 2 months notice in writing, when they wish to vacate a property, in line with their agreement. This is clear in the agreement that the tenant signs. Ag ...

“Myself and my business partners have used Northwood, West-derby for ......”

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Jan 27,2010
Minithumbup
Ruth
By: 'Shaun'
Jan 27,2010
0 people found
this helpful
Myself and my business partners have used Northwood, West-derby for letting numerous properties and for the sale of properties over many years. I have to say that they have always provided a first class service on both sides (ie sales & lettings). I have particular high ...
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“Northwood Liverpool are one of the best letting agents I've ......”

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Jan 20,2010
Minithumbup
By: 'mr'
Jan 20,2010
0 people found
this helpful
Northwood Liverpool are one of the best letting agents I've used in the Merseyside area. Leanne and the team are totally commited to customer satifaction, I've been with them for a few years now (Platinum sceme) and they are always polite, cheerful and professional in ...
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“Absolute superb service from start to finish,......”

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Feb 23,2022
Minithumbup
Joanne
By: 'Carol Deering'
Feb 23,2022
0 people found
this helpful
Absolute superb service from start to finish, nothing was too much bother at all from all the team in West Derby. Joanne Smith is so professional, knowledgeable and an asset to the company. If only I had used Northwood previously, will definitely be recommending them ...
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“Searching for new home...”

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Feb 23,2022
Minithumbup
Joanne
By: 'Ellis'
Feb 23,2022
0 people found
this helpful
We are currently in the process of finding our new home and we can honestly say Northwood have been the best Estate Agent we have dealt with, they're fantastic, especially Joanne. Joanne has been a pleasure to deal with, we couldn't ask for a more ...
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“Great 'ongoing' services provided by all the ......”

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Jan 29,2022
Minithumbup
Mark
By: 'Sebastián Tomlinson'
Jan 29,2022
0 people found
this helpful
Great 'ongoing' services provided by all the team at Northwood 'Liverpool branch' especially that of Mark Nesbit with the assistance of the letting of my investment property. Always quick to respond with concise information. Many thanks and long may the strong working relationship continue....
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“First time buyer...”

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Feb 03,2022
Minithumbup
Ruth
By: 'Kirsty'
Feb 03,2022
0 people found
this helpful
I had a really unique experience, due to land registry issues, buying my first home which threw up a lot of obstacles but I had a lot of help and support from Ruth Ledson. She was so friendly and helped me understand the process. She ...
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“Fantastic customer service, especially from R......”

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Jan 28,2022
Minithumbup
Rhea
By: 'Lucy and Lee'
Jan 28,2022
0 people found
this helpful
Fantastic customer service, especially from Rhea and Jess. They went the extra mile and were very friendly. We had great communication with the office and we would definitely recommend them!...
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Staff picture Joanne
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Staff picture Ruth
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Staff picture Mark
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Staff picture Rhea
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Staff picture Fran
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Staff picture Christine
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Staff picture Morgan
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Staff picture Evie
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Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood, Liverpool L12 5HJ



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Northwood

Branch - Liverpool North, Liverpool, L12