89% sales valuation accuracy
93% sales fee satisfaction
98% lettings valuation accuracy
94% lettings fee satisfaction
The only provider of the best complete protection package for landlords in Leicestershire - Northwood's unique GUARANTEED RENT Scheme.Talk to us about your property and we'll explain how the certainty that GUARANTEED RENT delivers has become a priceless asset to hundreds of landlords in Leicestershire.Operating from new premises ...
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The only provider of the best complete protection package for landlords in Leicestershire - Northwood's unique GUARANTEED RENT Scheme.
Talk to us about your property and we'll explain how the certainty that GUARANTEED RENT delivers has become a priceless asset to hundreds of landlords in Leicestershire.
Operating from new premises in the heart of Leicester, Northwood Leicester offer professional services to landlords and tenants that are based on real understanding of your needs - we work hard to make the process of letting as smooth, legally compliant, and hassle-free as possible.
Relax, we'll take care of it!
Talk to us about your property and we'll explain how the certainty that GUARANTEED RENT delivers has become a priceless asset to hundreds of landlords in Leicestershire.
Operating from new premises in the heart of Leicester, Northwood Leicester offer professional services to landlords and tenants that are based on real understanding of your needs - we work hard to make the process of letting as smooth, legally compliant, and hassle-free as possible.
Relax, we'll take care of it!
Latest Reviews
3rd Jan 2024
reviewed by 'Rajesh Miranda'
10th Nov 2023
reviewed by 'Nick Rhodes'
10th Nov 2023
reviewed by 'Krupa'
Opening Hours
Address
Northwood
Dimension House,
3/4 Westbridge Close
Leicester
Leicestershire
LE3 5LW
0116 271 7121
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 93% | £175,000 | £365,000 |
| Lettings | 98% | 94% | £285 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 55 | 0 | 52 | 3 | 9 | 1 | 6 | 0 | 11 | 1 |
Areas covered
- LE11
- LE1
- LE12
- LE2
- LE13
- LE3
- LE14
- LE4
- LE15
- LE5
- LE16
- LE6
- LE17
- LE7
- LE18
- LE8
- LE19
- LE9
- LE65
- LE10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 29,2016
Aug 29,2016
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Very polite and friendly staff. My viewing appointment with Jaydine was very good. She was helpful and informative and had a great attitude. Would recommend to friends and family....
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Aug 26,2016
Aug 26,2016
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I received an excellent and efficient service, was kept fully informed before any works were carried out. Professional and friendly staff....
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Good
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Aug 26,2016
Aug 26,2016
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Very good agancy and proffesional staff. I have been a tenant for 12 months and no problems with staff or landlord, would use again....
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Aug 26,2016
Aug 26,2016
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Northwood is a great company myself and my partner have just rented our lovely new home from this company. The team at Northwood Lettings have been efficient from start to finish keeping us both well informed every step of the way, this was a quick ...
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Aug 25,2016
Aug 25,2016
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Goshia was very helpful when moving into the property. Any problems were delt with quickly had no problems with them at all. Would recommend to friends and family x...
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Good
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Aug 25,2016
Aug 25,2016
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Would defiantly recommend this company, there services are brilliant. They have been very efficient in sorting out any problems I had quickly....
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Good
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Aug 25,2016
Aug 25,2016
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Very please with the service from Northwood, when ever I rang with a problem they got it sorted very quickly for me....
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Good
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Aug 25,2016
Aug 25,2016
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Northwood Leicester have been excellent throughout the sale of my property. The sale went through at full asking price with little hold ups. The team are efficient and professional, I would highly reccommend using their services....
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Good
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Aug 18,2016
Aug 18,2016
0
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As a tenant with this company for the past 3 years I found Northwood to not only be fair but also impartial, they seem to understand that letting property is not only about the landlords profit margins, it is also about the tenants being happy and ...
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Jul 27,2016
Jul 27,2016
1
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Gosia recently helped in negotiations on a house I am buying. She went above and beyond the call of duty, invested her own time and energy into helping us reach a happy solution. It was down to her translucency, honesty and integrity that a happy ...
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Apr 19,2016
Apr 19,2016
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Not a good experience over the last four years. Any maintenance problems very slow to resolve, difficult knowing who to speak to, seems no one wanted to take ownership of a problem.
I waited two weeks for a washing machine, a month for a shower ...
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What agent could do to change your mind?
Appears to be average for the area but my property was in poor repair.Attached Filesnbsp;
Comment on agent fees
Appears to be average for the area but my property was in poor repair.
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Nov 16,2015
Nov 16,2015
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I rented 18 Lady Jane Walk from Northwood from February 2014 to June 2015. This property was rented for £525 per month, before it increased to £540 per month from April 2015. I did not have a good experience with both the check in, and check out processes from Northwood.
Overall ...
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What agent could do to change your mind?
I expended a considerable amount of effort to sort out Northwood's screw ups. I considered writing to Andy McGarrick before writing the above. However, my previous attempt to discuss this matter with Gosia Prazeniak proved a waste of time.Attached Filesnbsp;
Comment on agent fees
For the amount of trouble caused by Northwood, the ‚£120 fee for dilapidation was incredibly excessive. This was a third of the final charge made against my deposit. This was especially irritating as this charge increased way above inflation.
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Dec 09, 2015
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Well, Nothing in this response from Jon does anything except confirm the full and accurate details of my original response - that the worktop was damaged beyond repair by Jon, that the agency recovery of costs was as signed for at the outset and entirely legitimate, and redecoration was required; in all cases the adjudication service takes a view about the lifespan of items that we tend to disagree with, but don't necessarily dispute further. The tenant opted to bring a dispute that resulted in ...
Sep 06,2015
Sep 06,2015
1
people found
this helpful
this helpful
I went through Northwood as the previous letting agency I went through were not good. All I can say is that I am so pleased I went with Northwood. Gosia Prazeniak was the lady I dealt with. Gosia was extremely knowledgable, polite & always willing to ...
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Sep 08, 2015
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(1)
Maggie: thank you for your support and for your comments of advice for all other landlords! As you know, since we first met, some years ago now, we have fulfilled our commitments regarding renting and now have sold the property for you....a complete job.
It's good of you to take the time to write this up for the site - I know there were tech difficulties you were experiencing, so we appreciate you persevering!
Andy McGarrick, Director ...
Sep 04,2015
Sep 04,2015
2
people found
this helpful
this helpful
I have rented out my property with Northwood for over 3 years and have always found them to be very very helpful. From starting out letting for the first time, Gosia explained everything for me of how it works with different schemes. Any questions I had ...
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Comment on agent fees
I understand there fees fully and think they are suitable / what I would expect.
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Sep 11, 2015
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Jemma: it's kind of you to comment, thank you. Gosia and her team have always worked hard to ensure smooth running of your property under both the Guaranteed Rent Scheme and straightforward Fully Managed services, so feedback that this has been a pleasure to receive is incredibly welcome. Thank you for telling others!
Andy McGarrick, Director ...
Aug 27,2015
Aug 27,2015
0
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I'm very satisfied with Northwood each member of staff is very helpful. It is easy to contact them. We had maintenance problem everything was resolved quick and smooth....
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Aug 27, 2015
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Marcelina: thanks for your feedback, very much appreciated. We strive hard to make sure that your rental is a home, so let us know if anything ever needs attention.
Can I also refer you (and any reader) to our maintenance reporting service at northwood-leicester.fixflo.com. This gets alerts to us in double-quick time of anything needing repair or maintenance. ...
Aug 16,2015
Aug 16,2015
2
people found
this helpful
this helpful
I do work for a number of different agents, but beyond doubt northwoods are the most considerate and professional towards both tenants and landlords when dealing with maintainence issues...
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Aug 17, 2015
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Dean: thank you for your comments. It is important for our clients, both landlords and tenants, to know that we look after properties well and care about the needs of people making homes out of their rentals. The views of experienced professionals like you can only help reassure everyone.
Andy McGarrick, Director ...
Aug 14,2015
Aug 14,2015
1
people found
this helpful
this helpful
Easy to set up in terms of documentation, clarity of options, and timings. All staff very personable. Apart from one small snag, very good at getting repairs done swiftly and at reasonable cost. Turnaround for most communications is within 24 hours....
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Aug 17, 2015
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Good morning Douglas. Thanks for your review - balanced and informative, helping our landlord clients understand what sets the team at Northwood Leicester apart.Clearly it is hard to get everything right all of the time, but good clear communications between us and our landlords is something Gosia and her team strive hard to achieve.
Proper Property People.
Andy McGarrick, Director ...
Aug 13,2015
Aug 13,2015
3
people found
this helpful
this helpful
First rate: after coming a cropper with a landlord who didn't register a deposit, I used Northwood in Leicester after a recommendation. Was uncertain at first but then found they did everything completely by the book, and whenever the flat has needed looking at for ...
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Comment on agent fees
Didn't want to pay fees in the past, but Northwood's are reasonable and for what they do they are in fact pretty cheap
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Aug 13, 2015
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Hello Graham: well, we try to help! As you now know, the lettings process is very heavily controlled by legislation and regulatory requirements, but not every landlord or agent necessarily abides by "the rules" - it's a sad fact of life that there are a few "rogues".
With Northwood, your money is safe in a SageAgent protected environment, and you live in a well-maintained home.
Thanks for your comments - really appreciated.
Andy McGarrick, Director ...
Aug 13,2015
Aug 13,2015
1
people found
this helpful
this helpful
Northwood manage my property in Leicester. Their unique Guaranteed Rent service offers total piece of mind with rent being paid in full & on time, even when the property is empty! Perfect for ensuring that the money is there in time to meet the mortgage payments!
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Comment on agent fees
Highly competitive & very reasonable.
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Aug 13, 2015
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Adam: you are doing my job for me! Everything you say about the way the team here work on your investment is spot-on - we aim to please!.
The team will be really pleased to hear your endorsement, so thank you for taking the time and trouble.
Andy McGarrick, Director ...
Aug 02,2015
Aug 02,2015
2
people found
this helpful
this helpful
The staff at Northwood have gone above and beyond during my whole time as a tenant with them. From looking for a property as a newly single Mum, tired and emotional, they have supported my needs immensely.
They have constantly chased any maintenance issues, with ...
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Aug 03, 2015
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Hello Caitlin: wow, that's a fantastically kind review of the team here, and I know it will make their day to be appreciated so enthusiastically.
You've been in one of our properties for about 18 months now, long enough for all the potential issues of tenancy to be encountered, so if we have passed the test for you with a glowing report, that is high praise.
Thank you for taking the time to let the world know!
Andy McGarrick, Director ...
Jul 31,2015
Jul 31,2015
2
people found
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this helpful
I first me with Gosia when looking at renting out a property, she visited our home and was extremely helpful. She talked us through what we would need to do to rent out the property and explained all the services that Northwoods offer including the ...
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Jul 31, 2015
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Rich
That's kind of you to comment: the team under Gosia will do everything they can to ensure your property is well looked after and proves to be a great investment. As you know, Hannah deals with all issues that need sorting for our great tenants , and Rhonda heads up the maintenance and inspections to keep properties in great shape.
Andy McGarrick, Director ...
Jul 29,2015
Jul 29,2015
7
people found
this helpful
this helpful
Northwoods have been my lettings agent since November 2014. Very pleased so far. Rent is paid on time and any problems with property such as maintenance issues are communicated promptly....
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Jul 29, 2015
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Hello: thanks for your feedback. I'm pleased to hear your experience is living up to expectations.
Your comments are very valuable - thank you for taking the trouble to let everyone know about how it is going for you.
Andy McGarrick, Director ...
Jul 29,2015
Jul 29,2015
7
people found
this helpful
this helpful
Firstly I'd like to mention the customer service when dealing with this agent, I believe it is 2nd to none these guys always go out of their way to get any issues I've had sorted right away and will keep me updated throughout! The staff ...
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Comment on agent fees
Competitive, much less than some agents I've been with
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Jul 29, 2015
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Rascal - thanks for your comments: the team here will be delighted that one of our tenants thinks so highly of the service...they try really hard to make sure a rented property is a home you can feel happy in.
Always feel free to let us know direct if there are issues of any sort in the property, and remember that if you encounter maintenance issues, just log in to our FIXFLO service on northwood-leicester.fixflo.com (no need for the w's!) to get your matter in front of us, any time of day.
...
Jul 29,2015
Jul 29,2015
4
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this helpful
Very professional service received throughout the 8 years I have used them. Being a professional landlord and using many other agents in the past dealing with Gosia has been a refreshing change....
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Jul 29, 2015
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Hello D: I appreciate you taking the time and trouble to commend Gosia, and to endorse our services on all your properties over many years now. That is high praise indeed.
We look forward to many more years!
Andy McGarrick, Director ...
Jul 29,2015
Jul 29,2015
5
people found
this helpful
this helpful
My experience with Northwood, especially Hannah, has been outstanding. They are all very helpful and the process went smoothly. I couldn't wish for better agent for my first rented property!
Thank You Northwood Team!...
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Comment on agent fees
Reasonable.
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Jul 29, 2015
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Kasia, hi: that's very kind of you to commend Hannah. Like all the team here her aim is to give you a great property to live in, to make it your home. Keep us posted on things as they arise, and if maintenance ever crops up then I recommend using our alerts service - FIXFLO, on northwood-leicester.fixflo.com (no need for the w's!)
Andy McGarrick, Director ...
Jul 27,2015
Jul 27,2015
3
people found
this helpful
this helpful
The service I received is mainly very good. The agent found a tenant immediately and they seem to be a good tenant. I have always been paid on time. When I first enquired about letting my house I then effectively messed the agent about a ...
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Comment on agent fees
I don't pay fees as such as the property is let under a guaranteed income scheme. Approximately 25% is deducted every month from rent the agent receives, but I get paid regardless of whether I have a tenant or not. The property let is also fully managed. This is a pretty good arrangement. I get paid regularly and have piece of mind. My income covers my mortgage (just) and I don't get stung for tax!
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Jul 27, 2015
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Thank you for your comments - really appreciated that a client takes the trouble to let us know what they think.
It's good to know how the service is working for you, less good to hear that the "blip" you refer to occurred - something odd there, and I promise it will be looked into. We only get better when we know where to eradicate the "blips", so thank you.
As for the fees/costs comments, certainty is a priceless asset - we pay whether there is a tenant or not, as you rightly say. And when o ...
Jul 26,2015
Jul 26,2015
5
people found
this helpful
this helpful
Every dealing I have had with staff has been positive. They are professional, knowledgable and always stick to their word in sorting out any issues. Communication and contact is excellent - I am kept updated but not hassled with every little problem.
My property was ...
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Comment on agent fees
Fees charged are appropriate to the service they provide and security of guaranteed income
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Jul 27, 2015
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Thank you, Jane, for your endorsement of our service: what you describe is exactly the standard we aim to achieve, security and peace of mind for our clients, and great homes for our tenants.
I appreciate you taking the time and trouble to support Gosia and Eliot so strongly.
Andy McGarrick, Director ...
Jul 26,2015
Jul 26,2015
4
people found
this helpful
this helpful
Minimal contact...in other words, minimal hassle. Only in contact for the important stuff and nothing trivial. Very efficient and prompt with any requests...
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Jul 27, 2015
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Thank you for your comments: very much to the point and exactly what we try to promote - let us take the hassle!
It matters to me what our clients think of the way we do things, so you taking the trouble to write a review is very much appreciated.
Andy McGarrick, Director ...
May 14,2015
May 14,2015
4
people found
this helpful
this helpful
We are really happy with the way Northwood have managed our property. They have been extremely Professional and have kept as totally informed throughout the whole process. Especially reassuring is their guarantee to hand over your property in the condition you gave it in the ...
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May 06,2015
May 06,2015
2
people found
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Northwood have provided a high standard of service to me in the last 12 months under their guaranteed tent scheme from initial contact, property inventory and contract agreement, lease of my property and handling ongoing tenant and property issues. I wouldn't hesitate to recommend them based ...
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Gosia Prazeniak
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the first instance, complaints are directed to the local office, Northwood (Leicester) Ltd, where any matters will be reviewed by the Director in an impartial fashion and a viewpoint reached as to validity of the complaint; this will be communicated to the client in writing. Thereafter, if this is deemed insufficient, issues can be elevated to the Franchise Office of Northwood (GB) Ltd, and if necessary then to The Property Ombudsman. The whole complaints procedure is available in written form on request.
Last updated at 11:47 AM 05/07/2018 by allAgents
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