98% sales valuation accuracy
97% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ...
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Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 102 | 0 | 193 | 3 | 169 | 3 | 52 | 1 | 37 | 0 |
Areas covered
- LS7
- Chapel Allerton
- LS8
- Roundhay
- LS17
- Moortown
- LS6
- Meanwood
- LS16
- Far Headingley
- LS8
- Oakwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 10,2021
Sep 10,2021
6
people found
this helpful
this helpful
-Prompt replies when contacting and helpful
(Gemma especially approachable, informative and kind!)
-Very flexible when arranging viewings for properties and knowledge-base of properties and areas fantastic...
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Sep 09,2021
Sep 09,2021
3
people found
this helpful
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Superb service throughout what was a challenging sale. I've really appreciated the support, guidance and counsel from the team. Particular shout out to Tyler and Richard for all their help. We found there was not much difference between agents but we are so glad we ...
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Jul 29,2021
Jul 29,2021
7
people found
this helpful
this helpful
Thank you to the Northwood team for their help with my house purchase. Special thanks to Tyler for regular communication throughout...
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Jul 20,2021
Jul 20,2021
8
people found
this helpful
this helpful
Have been a tenant with Northwood, Leeds for over 5 years and have had nothing but an excellent experience with them.
Over the years we have had a number of issues but all were handled in a quick and professional manner....
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Jul 10,2021
Jul 10,2021
8
people found
this helpful
this helpful
Very friendly and helpful property agents, by far the best rental agency I have encountered as a tenant. I would recommend them to any prospective tenant....
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Jul 08,2021
Jul 08,2021
7
people found
this helpful
this helpful
As a purchaser I found the agent to be very honest and transparent, allowing me to place a successful offer for a fair price....
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Jul 02,2021
Jul 02,2021
7
people found
this helpful
this helpful
Adam and the whole team at Northwood have been an absolute pleasure to deal with during our long term tenancy, which has very recently come to an end. They have been supportive and understanding whenever there has been issues with the property or otherwise and ...
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Jun 24,2021
Jun 24,2021
6
people found
this helpful
this helpful
My house sale with Northwood, Chapel Allerton Leeds went smooth and efficient from start to finish. The first meeting with Matthew Housam I was made to feel confident and was met with complete honesty. (Previous agent from another estate agency I did not feel this) ...
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Jun 24,2021
Jun 24,2021
6
people found
this helpful
this helpful
We have recently rented our property out with Northwood. As we are first time Landlords, Northwood went above and beyond making the process so easy and painless. We were sent regular updates in regards to viewings with Nathan and those interested in our property from ...
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Jun 02,2021
Jun 02,2021
6
people found
this helpful
this helpful
Have sold a few properties and I always use Northwood so I knew this time would be no different from the last. Kept in contact throughout whilst not being overbearing, excellent service and genuine people trying to do the best for their clients....
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May 13,2021
May 13,2021
4
people found
this helpful
this helpful
Absolutely the best estate agent I have ever worked with, I have worked with a few estate agents over the years on various properties. I cannot understate how it like night and day dealing with Northwood compared to everyone else.
Over the years we have ...
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Apr 27,2021
Apr 27,2021
6
people found
this helpful
this helpful
We just recently sold a property through Northwood and over the years have sold a few properties using various Estate Agents. Northwood have been the best. The overall experience using Northwood was first class all the way through. We mainly dealt with Adam and Tyler. ...
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Apr 15,2021
Apr 15,2021
5
people found
this helpful
this helpful
shortly - great service!!
the staff was helpful in various ways, living went smooth and we extended our stay. twice.
i really appreciate the kind personal attitude of Northwood towards us.
will be happy to rent with them again!...
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Apr 08,2021
Apr 08,2021
6
people found
this helpful
this helpful
I was a Northwood tenant for just under four years and the service throughout this time was nothing short of excellent. Any emails/calls were always responded to immediately and any problems that were reported were dealt with as soon as possible.
The end of ...
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Apr 06,2021
Apr 06,2021
5
people found
this helpful
this helpful
We were absolutely delighted with the service that we received from Matt at the beginning of our home buying journey. We were first time buyers with very little knowledge of house buying and Matt was incredibly patient and kind with us both. He was honest ...
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Apr 02,2021
Apr 02,2021
1
people found
this helpful
this helpful
Upon the viewing, you will see a mediocre looking property which 'ticks the boxes'. After paying them thousands in deposits and rent up front, you'll move in and find a variety of things wrong with your property, bodged together for the next unfortunate tenant to ...
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Apr 07, 2021
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(1)
Hi there, thank you for your review. We can only assume that this is Mr R Towler who recently moved out of a property which we manage given the condition of the property when it was vacated. As discussed at the time, following the move out - it was a real shame that the property was handed back in poor condition which left the landlady with some severe costs - exceeding the amount which was put to you with regards to the deposit return. However, following several abusive messages from yourself t ...
Mar 10,2021
Mar 10,2021
4
people found
this helpful
this helpful
All staff have been so helpful with everything throughout the three years i have been with them. Could not recommend them enough! When looking for properties in future I most definitely will go straight to Northwood.
Thankyou so much for making my life easier!...
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Mar 09,2021
Mar 09,2021
4
people found
this helpful
this helpful
Very supportive when it comes to communication between landlord and tenants.
Responsive in emails and informative. Reliable when interacting with tenant and expressing contractual obligations.
Nice and easy to talk to....
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Mar 01,2021
Mar 01,2021
4
people found
this helpful
this helpful
Very good overall in dealing with property issues or queries.
Can be a little slow at responding to emails but her weakly good via telephone...
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Feb 22,2021
Feb 22,2021
6
people found
this helpful
this helpful
Matthew, Richard and Tyler were brilliant throughout our purchase. They had brilliant communication skills and had a sympathetic ear. Matt in particular went over and above to help us purchase what has turned out to be our dream property. It is hard to purchase in ...
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Feb 19,2021
Feb 19,2021
5
people found
this helpful
this helpful
Matthews approach was superb. Could fault the service. He was professional and easy to speak with and never a problem to contact. His suits are a great ice breaker....
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Feb 10,2021
Feb 10,2021
7
people found
this helpful
this helpful
I would fully recommend Matthew Housam and Northwood Estate Agents in Chapel Allerton. Superb service from Matthew through the process meaning we were sold within the week over the asking price.
Thank you so so much Mr Kelly....
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Feb 10,2021
Feb 10,2021
5
people found
this helpful
this helpful
Matt Housam was helpful, proactive and professional. A credit to your business. He very quickly put together a thorough report with great information....
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Feb 09,2021
Feb 09,2021
7
people found
this helpful
this helpful
Fantastic professional service from valuation, approach to marketing, showing the property and negotiating the sale.
All that was promised was delivered and more. Nothing was too much trouble, always available and always happy to go the extra mile.
I genuinely could not overstate the quality ...
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Feb 05,2021
Feb 05,2021
6
people found
this helpful
this helpful
I never thought I'd be rating an estate or letting agent, but honestly in using the team at Northwood for both a letting and a sale I couldn't be happier. They always offer a prompt and professional service, fair when it comes to prices and ...
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Feb 04,2021
Feb 04,2021
5
people found
this helpful
this helpful
The team at Northwood always provide top notch service! They’re always super helpful and accommodating, something that a lot of other estate agencies could learn from. Highly recommend them....
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Feb 04,2021
Feb 04,2021
7
people found
this helpful
this helpful
I viewed a property with Matthew Housam who also spoke to me about selling my property. I was not ready to instruct an agent at the time but I told him I would come back to him. After a couple of weeks, I spoke with ...
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Jan 30,2021
Jan 30,2021
5
people found
this helpful
this helpful
Great communication, brilliant service, very professional and friendly staff. Highly recommend Northwood for a smooth renting process all the way through....
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Jan 28,2021
Jan 28,2021
5
people found
this helpful
this helpful
I have recently moved into a rental property with Northwood and the service I received from Lottie was impeccable. She helped me through the whole process and ensured the property was ready and covid friendly.
Thanks again for all your help....
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Jan 28,2021
Jan 28,2021
5
people found
this helpful
this helpful
Northwood have been amazing, They have been helpful in any issues I have had, and have been there if any issues have arisen....
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Tyler Quinn
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Richard
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Estate Agent in LS7 
