98% sales valuation accuracy
97% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ...
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Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 102 | 0 | 193 | 3 | 169 | 3 | 52 | 1 | 37 | 0 |
Areas covered
- LS7
- Chapel Allerton
- LS8
- Roundhay
- LS17
- Moortown
- LS6
- Meanwood
- LS16
- Far Headingley
- LS8
- Oakwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 11,2015
Aug 11,2015
3
people found
this helpful
this helpful
Northwood have been managing my rental property for three years now and I have always been very happy with the service they provide. The only reason I am no longer requiring their assistance is because I am moving back into my property. Thank you to ...
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Comment on agent fees
Very reasonable
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Aug 10,2015
Aug 10,2015
4
people found
this helpful
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We recently signed up for a a flat in Chapel Allerton and i have to say that Northwood were excellent in terms of speed, service and moving us in smoothly! I would like to give a special mention to Jon who showed us the flat ...
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Aug 10,2015
Aug 10,2015
2
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Thank you for your help and support Georgia Morley. Look forward to meeting again. Great help and service with smiling face...
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Aug 10,2015
Aug 10,2015
2
people found
this helpful
this helpful
We had a viewing with Jon and we were very impressed with his professional manner. Although the house was not for us, we would certainly be happy to use Northwood services in the future. Georgia was very plesant when we phoned to leave our feedback ...
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Aug 10,2015
Aug 10,2015
3
people found
this helpful
this helpful
I have dealt with Peter Allison at Northwood for many years now, although I now mainly deal with Adam for my properties and he ensures things are looked after, I have always found Adam to be very professional and the staff in the office very ...
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Aug 10,2015
Aug 10,2015
1
people found
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Ms Morley seems a very helpful and considerate person, who is able to offer a helping hand where possible. All the best...
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Aug 10,2015
Aug 10,2015
5
people found
this helpful
this helpful
This is quite personal but I feel it is relevant. I recently lost my parents and their house was left to me. Something I wasn't prepared for or ready for but in any case it happened. I wasn't sure what to do but did notice ...
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Comment on agent fees
Fantastic value.
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Aug 07,2015
Aug 07,2015
1
people found
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I have had many occasions of the last 3 years where I have had dealings with Laura, I have always found her to be very professional, friendly and extremely helpful with any issues, she is an absolute pleasure to deal with and to speak to....
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Aug 07,2015
Aug 07,2015
1
people found
this helpful
this helpful
Northwood were quick to find a tenant for my property and everyone, in particular, Georgia Morley was always polite on the phone. Overall Northwood were a pleasure to deal with....
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Aug 07,2015
Aug 07,2015
1
people found
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Georgia is always on hand to help resolve any of our problems. She constantly goes out of her way to make sure the job gets done. We know we are in save hands with her she is an asset to the company....
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Aug 07,2015
Aug 07,2015
1
people found
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Adam is extremely professional and efficient. He presents himself both in appearance and his execution of his work without fault. He is able to deliver all he says he will do and I have nothing but praise for him. I would reccomend Northwood due to ...
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Jul 11,2014
Jul 11,2014
2
people found
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All the staff were really helpful and quick to respond to queries. Maintenance issues were dealt with very promptly and without any difficulty. The team are easy to get hold of and very personable....
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Apr 24,2014
Apr 24,2014
5
people found
this helpful
this helpful
Everyone I dealt with over the last 6 years at Northwood were truly amazing. I was a reluctant landlord, having to rent out my super flat when I started a family. Northwood made it feel safe, simple and straightforward from the off. I have received great ...
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Feb 27,2014
Feb 27,2014
2
people found
this helpful
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Professional friendly service. Staff were available quickly and easily to sort out any problems.
Would recommend to friends and acquaintances....
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Jan 06,2014
Jan 06,2014
3
people found
this helpful
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Northwood in general give me as a landlord a first rate personal service. On this occasion we had been having on-going problems with the boiler. Regularly Georgia and her colleagues would arrange the repairs. However, a couple of months ago Georgia mentioned in passing that ...
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Dec 05,2013
Dec 05,2013
1
people found
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I have rented out a property through Northwood for over 3 years. I contacted several agents before deciding. Peter spent plenty of time sitting with me, visiting the property and explaining my options. This was followed up by a second visit from Adam, to finalise the ...
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Nov 22,2013
Nov 22,2013
1
people found
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Since I started renting my property through Northwood, having used a larger Leeds rival, the level of service has dramatically improved. They have not only done the simple and straightforward things (eg paying rent on time), but when repairs and tenant changes have come about, ...
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Jan 05,2013
Jan 05,2013
2
people found
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We recently purchased a house marketed by Northwood. Their staff were friendly and knowledgeable and a pleasure to deal with. Based on our experience I would recommend them to anyone looking to buy a property....
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Feb 13, 2013
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(1)
Well it must not be your home that we just rented. It is disgusting. And the letting agents are threatening in their behaviour. We would back out in an instant if the charges they force tenants to pay were not so extortionate. They hide important decision making information until after you sign the tenancy agreement and are locked in. The house is so bad, one would think it was a council house where one tenant moves out and the next one is forced to clean and fix from the previous tenant before ...
Oct 25,2012
Oct 25,2012
0
people found
this helpful
this helpful
I have just had the pleasure of working with Northwood for the last two years. At first they looked after my property as managing agents. They guaranteed my rent so I knew exactly what was going in my beank each month without any worries. And ...
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Aug 20,2011
Aug 20,2011
0
people found
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The Northwood branch in Leeds have been managing my property for the last three years during which time they have been nothing but an absolute delight to work with. The friendly are professional team are always happy to help and nothing is too much trouble ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Estate Agent in LS7 
