98% sales valuation accuracy
97% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ...
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Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
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20th Sep 2024
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 97 | 0 | 192 | 3 | 167 | 3 | 51 | 1 | 36 | 0 |
Areas covered
- LS7
- Chapel Allerton
- LS8
- Roundhay
- LS17
- Moortown
- LS6
- Meanwood
- LS16
- Far Headingley
- LS8
- Oakwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 10,2017
Feb 10,2017
2
people found
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this helpful
Without doubt the most professional set of Estate Agents I have ever come across. I have used this branch to find tenants for our flats and houses for over 10 years and the service has been faultless....
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Feb 10,2017
Feb 10,2017
2
people found
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`I must say this is the best estate agency that I have dealt with in Leeds, great customer service skills and is never too busy to help. Thanks to Adam and Tyler for helping us with our property in Leeds, we are really looking forward ...
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Feb 09,2017
Feb 09,2017
2
people found
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this helpful
We have employed Northwood for 7 years as our letting agent. We have always received an excellent professional service from Andy and Adam. We have never had a flat vacant for more than a month, and the letting process has always been seamless.
We decided to ...
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Comment on agent fees
Worth every penny ! Sensible , competitive fee
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Feb 01,2017
Feb 01,2017
2
people found
this helpful
this helpful
Tyler has been helpful and professional throughout my application process. She answers emails & questions appropriately & on time. I will definitely recommend Northwood service to other people....
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Comment on agent fees
Very good
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Jan 30,2017
Jan 30,2017
2
people found
this helpful
this helpful
Tyler has been great to deal with over the course of arranging my rental property. It was a big stress for me as I'd moved back to the UK from Ireland and needed to find a property quickly. Everything run smoothly and she kept me ...
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Comment on agent fees
Good
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Jan 27,2017
Jan 27,2017
1
people found
this helpful
this helpful
Extremely helpful and friendly, a pleasure to deal with. We have had a great relationship with Northwood throughout our tenancy....
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Jan 27,2017
Jan 27,2017
1
people found
this helpful
this helpful
Jon Roberts and all of the Northwood team have provided us with a consistently good service. Even though we live abroad communications have maintained high levels. Thank you....
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Comment on agent fees
Good and fair.
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Yes
Jan 24,2017
Jan 24,2017
4
people found
this helpful
this helpful
We bought our property in 2010, and due to work requirements, we needed to move to London in 2012, so we became reluctant landlords. We spoke to Northwood on the basis of their guaranteed rent scheme and a glowing recommendation from a friend, but ultimately opted for ...
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Comment on agent fees
I think they are fairly normal (1% of the sale)
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Jan 19,2017
Jan 19,2017
2
people found
this helpful
this helpful
The northwood agents are all friendly and professional. They reply to emails and queries quickly and are always keen to help. The repair service is efficient, this is very important to us as we have a small child (1 year old)....
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Comment on agent fees
I feel the Agents fee are reasonable, they definitely aren't higher than any of the other estate agents we have used in the past.
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Jan 18,2017
Jan 18,2017
1
people found
this helpful
this helpful
The agent kept us well informed regarding viewings and feedback, any queries were answered promptly and calls returned promptly. I would reccomend this agent....
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Comment on agent fees
Fees were competitive compared to other agents in the area.
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Jan 16,2017
Jan 16,2017
2
people found
this helpful
this helpful
We have found Kelsey to be extremely helpful in liaising with tenants and contractors often going the extra mile. Also very thorough in relation to administration and inspections....attention to detail....
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Comment on agent fees
Money well spent
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Yes
Jan 14,2017
Jan 14,2017
2
people found
this helpful
this helpful
We have rented through Northwood for 5 years now. Everyone is extremly friendly and helpful. Any problems we have had, they have done their best to resolve as quickly as possible. I would highly recommend them to anyone....
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Jan 13,2017
Jan 13,2017
2
people found
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this helpful
The guys at Northwoods Chapel Allerton are always really helpful and quick to respond to any queries or issues you may have with your property....
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Comment on agent fees
Fees are ok.
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Jan 13,2017
Jan 13,2017
2
people found
this helpful
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Very friendly and professional service. Respond right away and keen to help make the move as easy as possible. Had no trouble at all :)...
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Comment on agent fees
Good
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Yes
Jan 11,2017
Jan 11,2017
2
people found
this helpful
this helpful
As a tenant, and having just had dealings with a very lacklustre agency which either did not answer or did not return calls or emails, Northwood stands in complete contrast. I came in contact with several members of staff and all have been very friendly, ...
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Comment on agent fees
Not applicable
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Yes
Jan 10,2017
Jan 10,2017
2
people found
this helpful
this helpful
I have been letting with Northwood since June this year and the service I have received has been above and beyond anything I have experienced with other letting agents.
It has been a breath of fresh air to be dealt with respect, kindness and cheerfulness ...
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Comment on agent fees
They are transparent and very reasonable.
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Jan 09,2017
Jan 09,2017
2
people found
this helpful
this helpful
Kersey was great when helping us with a breakdown. Quick to respond, kept us up to date and very quickly resolved....
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Dec 28,2016
Dec 28,2016
2
people found
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this helpful
Having. Sold a house with Jon's help I think he deserves a pat on the back for his help and diligence. He helped stear us through a mine field of hurdles to come to a satisfactory result . thank you...
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Comment on agent fees
In pocklington area it is a bit cheaper but in these circumstances a satisfactory result
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Dec 21,2016
Dec 21,2016
3
people found
this helpful
this helpful
All staff extremely friendly and efficient. Kept me well informed throughout the process. I would highly recommend them to sell your property...
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Comment on agent fees
Good
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Yes
Dec 20,2016
Dec 20,2016
4
people found
this helpful
this helpful
Northwood have been very professional, friendly and helpful right from the application process through to our end of tenancy. Thanks to all the staff members for their prompt response in the event of any maintenance issues or otherwise. I can certainly recommend them as one ...
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Dec 14,2016
Dec 14,2016
5
people found
this helpful
this helpful
We have had a few small issues of wear/tear at our home and Kelsey and Northwood in general have been absolutely fantastic at sorting these out with a very quick turnaround.
All our problems have been resolved and Kelsey has kept us up to ...
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Dec 13,2016
Dec 13,2016
5
people found
this helpful
this helpful
I have had dealings with a number of letting agents from renting around leeds over the last 5 years and Northwood are easily the best. Kelsey always responds to emails very quickly and gets any issues we might have sorted straight away with the least hassle....
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Comment on agent fees
Initial and renewal fees low compared with other agents.
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Dec 13,2016
Dec 13,2016
5
people found
this helpful
this helpful
I have sold and purchased a house through Northwood dealing with Adam ford and Jon Roberts. Everything went very smoothly from start to finish and where very helpful with the arrangements of the conveyancer. Adam and Jon are easy people to speak to and listen ...
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Comment on agent fees
We found the agents fees where just a tad lower than the competition locally and a lot nicer to deal with.
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Dec 12,2016
Dec 12,2016
5
people found
this helpful
this helpful
Kelsey has been a great help to us during our tenancy, if we have encountered any issues, Kelsey has been quick to arrange help and the issue is resolved swiftly. Communication between ourselves and Kelsey has been excellent and I would highly recommend Northwood and ...
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Dec 12,2016
Dec 12,2016
6
people found
this helpful
this helpful
Excellent and very friendly service. Second time I've sold through Northwood Chapel Allerton, and I've had properties let with them before too. Always a very professional service. Andy is especially calm (as was Adam on the last transaction too), which always helps when there are ...
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Comment on agent fees
Average market rate - can get lower but then compromise on location and experience of the local area.
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Nov 27,2016
Nov 27,2016
5
people found
this helpful
this helpful
Andy Leo dealt with the sale of my house and was always helpful. I was kept informed and given advice. Andy negotiated a good price for the house and gave me regular updates. I recommend Northwood as an informal and friendly Estate Agent, always professional...
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Comment on agent fees
Reasonable fees
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Nov 24,2016
Nov 24,2016
5
people found
this helpful
this helpful
Absolutely 1st class service from Kelsey. She is extremely customer focused and I could not speak highly enough about her interpersonal skills and can do attitude.
Ten out of ten. A great customer experience - many thanks!
You should treasure this young lady, Northwood!...
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Nov 18,2016
Nov 18,2016
4
people found
this helpful
this helpful
We had a tenancy through Northwood for around 15 months. The whole process was exceptionally smooth and the house was excellent.
Having rented previously from other agents renting from Northwood was a breath of fresh air.
The only area of improvement I had during the whole ...
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Comment on agent fees
The fees were fairly steep to begin with given the total cost of paying a first months rent a deposit and then the fees on top.
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Nov 17,2016
Nov 17,2016
4
people found
this helpful
this helpful
Always very helpful and polite on the phone. Sorts things out really quickly. A pleasure to have to deal with. Couldn't recommend Kelsey highly enough....
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Nov 15,2016
Nov 15,2016
6
people found
this helpful
this helpful
Very helpful staff, we managed to complete our tenancy within two weeks from our first viewing. I would highly recommend to any potential clients....
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Comment on agent fees
Very reasonable
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Adam
(115)
Andy
(103)
Tyler Quinn
(91)
Richard
(65)
Charlotte
(33)
Jade
Karen
Daniel
Nathan
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Peter
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Estate Agent in LS7 
