98% sales valuation accuracy
97% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ...
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Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 102 | 0 | 193 | 3 | 169 | 3 | 52 | 1 | 37 | 0 |
Areas covered
- LS7
- Chapel Allerton
- LS8
- Roundhay
- LS17
- Moortown
- LS6
- Meanwood
- LS16
- Far Headingley
- LS8
- Oakwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Mar 28,2017
Mar 28,2017
4
people found
this helpful
this helpful
I found dealing firstly with Adam Ford regarding the rental of my house and latterly with Jon Roberts regarding the sale of my house a very positive experience. Both were very professional but at the same time very friendly. I was kept well informed each ...
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Comment on agent fees
The agent's fees were the most competitive of all the other agents I contacted for quotes.
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Mar 27,2017
Mar 27,2017
5
people found
this helpful
this helpful
Great team and estate agent company. We've two years now living in the property and is only positive things about their service. They always are kind to help you deal with the repairs, queries or paperwork. We are really happy with the service and we ...
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Comment on agent fees
Standard rates on fees.
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Mar 27,2017
Mar 27,2017
4
people found
this helpful
this helpful
Me and my partner recently agreed to let a property through Northwood and dealt directly with Kelly Stanley. We found her to be very warm, genuine and incredibly helpful throughout the whole process. She was always approachable, easily contactable and provided us with regular concise ...
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Comment on agent fees
As expected
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Mar 24,2017
Mar 24,2017
4
people found
this helpful
this helpful
I have had dealings with two other letting agents in the area and I have found that Northwood are head and shoulders above their nearest competitor. Other the years I had several issues with my property and tenants issues, which with other agents would have ...
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Comment on agent fees
Worth every penny.
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Mar 09,2017
Mar 09,2017
2
people found
this helpful
this helpful
Managed to find 2 buyers for our house, after first buyers were found to not have a mortgage. Jon was contactable and easy to communicate with. We did have problems with both buyers regarding the terms of completion / exchange etc. but this was addressed....
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Mar 03,2017
Mar 03,2017
2
people found
this helpful
this helpful
I have rented a flat for 18 months and have sometimes had need to contact Northwood. Georgia and Kelsey have always responded quickly, politely and managed each situation. I had a good experience with Northwood and the flat....
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Comment on agent fees
I do think the fees are high. I noticed this in particular when the new tenants moved in and had to pay 300 pounds for a year - adding 25 to the monthly rent. It means that there is a lot of money to pay upfront with the deposit, first month's rent, etc.
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Feb 23,2017
Feb 23,2017
2
people found
this helpful
this helpful
We used Northwood to sell my late mothers house having had quotes from two other local agents.
As our Mum had just passed away this was a difficult time so we wanted an estate agent who was sympathetic to our situation and would not hassle ...
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Comment on agent fees
The fees were lower than the other local estate agents as they had a deal on at the time. The house sold quickly we have been given regular updates by phone and e-mail so felt the fee was reasonable for the work done.
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Feb 17,2017
Feb 17,2017
3
people found
this helpful
this helpful
I recently moved out of rental property as I had bought a property of my own and no longer required the expertise of Northwood; however I cannot recommend the professionalism and friendly service provided by Kelsey in the check out process highly enough.
it was ...
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Comment on agent fees
Good
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Yes
Feb 14,2017
Feb 14,2017
2
people found
this helpful
this helpful
Jon was great to deal with. He made the sale of our property really easy and dealt with any potential issues or problems during the sale process. It really helped to have him between our buyer and solicitor. Would definitely recommend him and Northwood....
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Feb 10,2017
Feb 10,2017
2
people found
this helpful
this helpful
Excellent service from both agents. It was clear they new their buisness extensively and ate extremely good at their jobs. I was impressed with prompt responses, expert knowledge and advice and great customer service....
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Comment on agent fees
The agent fees are clear and are a set price based on completion of sale so you know exactly what you are paying. The fees represent good value for money for the excellent level of service and products such as the fantastic marketing brochure.
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Feb 10,2017
Feb 10,2017
2
people found
this helpful
this helpful
Without doubt the most professional set of Estate Agents I have ever come across. I have used this branch to find tenants for our flats and houses for over 10 years and the service has been faultless....
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Feb 10,2017
Feb 10,2017
2
people found
this helpful
this helpful
`I must say this is the best estate agency that I have dealt with in Leeds, great customer service skills and is never too busy to help. Thanks to Adam and Tyler for helping us with our property in Leeds, we are really looking forward ...
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Feb 09,2017
Feb 09,2017
2
people found
this helpful
this helpful
We have employed Northwood for 7 years as our letting agent. We have always received an excellent professional service from Andy and Adam. We have never had a flat vacant for more than a month, and the letting process has always been seamless.
We decided to ...
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Comment on agent fees
Worth every penny ! Sensible , competitive fee
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Feb 01,2017
Feb 01,2017
2
people found
this helpful
this helpful
Tyler has been helpful and professional throughout my application process. She answers emails & questions appropriately & on time. I will definitely recommend Northwood service to other people....
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Comment on agent fees
Very good
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Yes
Jan 30,2017
Jan 30,2017
2
people found
this helpful
this helpful
Tyler has been great to deal with over the course of arranging my rental property. It was a big stress for me as I'd moved back to the UK from Ireland and needed to find a property quickly. Everything run smoothly and she kept me ...
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Comment on agent fees
Good
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Yes
Jan 27,2017
Jan 27,2017
1
people found
this helpful
this helpful
Extremely helpful and friendly, a pleasure to deal with. We have had a great relationship with Northwood throughout our tenancy....
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Jan 27,2017
Jan 27,2017
1
people found
this helpful
this helpful
Jon Roberts and all of the Northwood team have provided us with a consistently good service. Even though we live abroad communications have maintained high levels. Thank you....
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Comment on agent fees
Good and fair.
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Jan 24,2017
Jan 24,2017
4
people found
this helpful
this helpful
We bought our property in 2010, and due to work requirements, we needed to move to London in 2012, so we became reluctant landlords. We spoke to Northwood on the basis of their guaranteed rent scheme and a glowing recommendation from a friend, but ultimately opted for ...
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Comment on agent fees
I think they are fairly normal (1% of the sale)
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Jan 19,2017
Jan 19,2017
2
people found
this helpful
this helpful
The northwood agents are all friendly and professional. They reply to emails and queries quickly and are always keen to help. The repair service is efficient, this is very important to us as we have a small child (1 year old)....
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Comment on agent fees
I feel the Agents fee are reasonable, they definitely aren't higher than any of the other estate agents we have used in the past.
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Jan 18,2017
Jan 18,2017
1
people found
this helpful
this helpful
The agent kept us well informed regarding viewings and feedback, any queries were answered promptly and calls returned promptly. I would reccomend this agent....
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Comment on agent fees
Fees were competitive compared to other agents in the area.
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Jan 16,2017
Jan 16,2017
2
people found
this helpful
this helpful
We have found Kelsey to be extremely helpful in liaising with tenants and contractors often going the extra mile. Also very thorough in relation to administration and inspections....attention to detail....
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Comment on agent fees
Money well spent
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Yes
Jan 14,2017
Jan 14,2017
2
people found
this helpful
this helpful
We have rented through Northwood for 5 years now. Everyone is extremly friendly and helpful. Any problems we have had, they have done their best to resolve as quickly as possible. I would highly recommend them to anyone....
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Jan 13,2017
Jan 13,2017
2
people found
this helpful
this helpful
The guys at Northwoods Chapel Allerton are always really helpful and quick to respond to any queries or issues you may have with your property....
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Comment on agent fees
Fees are ok.
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Jan 13,2017
Jan 13,2017
2
people found
this helpful
this helpful
Very friendly and professional service. Respond right away and keen to help make the move as easy as possible. Had no trouble at all :)...
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Comment on agent fees
Good
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Yes
Jan 11,2017
Jan 11,2017
2
people found
this helpful
this helpful
As a tenant, and having just had dealings with a very lacklustre agency which either did not answer or did not return calls or emails, Northwood stands in complete contrast. I came in contact with several members of staff and all have been very friendly, ...
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Comment on agent fees
Not applicable
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Jan 10,2017
Jan 10,2017
2
people found
this helpful
this helpful
I have been letting with Northwood since June this year and the service I have received has been above and beyond anything I have experienced with other letting agents.
It has been a breath of fresh air to be dealt with respect, kindness and cheerfulness ...
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Comment on agent fees
They are transparent and very reasonable.
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Jan 09,2017
Jan 09,2017
2
people found
this helpful
this helpful
Kersey was great when helping us with a breakdown. Quick to respond, kept us up to date and very quickly resolved....
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Dec 28,2016
Dec 28,2016
2
people found
this helpful
this helpful
Having. Sold a house with Jon's help I think he deserves a pat on the back for his help and diligence. He helped stear us through a mine field of hurdles to come to a satisfactory result . thank you...
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Comment on agent fees
In pocklington area it is a bit cheaper but in these circumstances a satisfactory result
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Dec 21,2016
Dec 21,2016
3
people found
this helpful
this helpful
All staff extremely friendly and efficient. Kept me well informed throughout the process. I would highly recommend them to sell your property...
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Comment on agent fees
Good
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Yes
Dec 20,2016
Dec 20,2016
4
people found
this helpful
this helpful
Northwood have been very professional, friendly and helpful right from the application process through to our end of tenancy. Thanks to all the staff members for their prompt response in the event of any maintenance issues or otherwise. I can certainly recommend them as one ...
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Adam
(116)
Andy
(104)
Tyler Quinn
(91)
Richard
(66)
Charlotte
(33)
Jade
Karen
Daniel
Nathan
(19)
Peter
(17)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Estate Agent in LS7 
