98% sales valuation accuracy
97% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ...
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Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 97 | 0 | 192 | 3 | 167 | 3 | 51 | 1 | 36 | 0 |
Areas covered
- LS7
- Chapel Allerton
- LS8
- Roundhay
- LS17
- Moortown
- LS6
- Meanwood
- LS16
- Far Headingley
- LS8
- Oakwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
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May 04,2017
May 04,2017
3
people found
this helpful
this helpful
Both Jon and Andy have been great during the sale of my house. Quality service from a great team at Northwood . Stress free and made selling a house easy....
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Comment on agent fees
Fee was fair and competitive
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Apr 28,2017
Apr 28,2017
3
people found
this helpful
this helpful
Professional, very helpful never felt stressed throughout our process.
Very happy with Tyler and everybody at Northwood.
And the card and wine was a nice touch....
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Comment on agent fees
Could be a little less
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Apr 27,2017
Apr 27,2017
3
people found
this helpful
this helpful
Outstanding and professional customer service. Kelsey went above and beyond to help me out. I'm a very happy tennant, thank you...
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Comment on agent fees
Good
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Yes
Apr 27,2017
Apr 27,2017
4
people found
this helpful
this helpful
I have rented with northwood for many years now, even though I had not heard of them back then, I think everyone should hear about how wonderful they are. special mention to Abi and Richard who have been brilliant with the renting and management of ...
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Apr 26,2017
Apr 26,2017
3
people found
this helpful
this helpful
Tyler is a very helpful person, she kept me up to date all the time and informed me about any changes which been made. I highly recommend her to everyone....
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Comment on agent fees
Very good
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Apr 25,2017
Apr 25,2017
3
people found
this helpful
this helpful
Thank you John you were very professional and a pleasure to deal with your customer service was exceptional thank you...
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NA
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Apr 25,2017
Apr 25,2017
3
people found
this helpful
this helpful
Being involved in a house sale can be so traumatic so meeting and being helped by someone like Jon made all the difference. He could answer all our questions, reassured us when we thought we saw problems and got the deal over the line with ...
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Comment on agent fees
We shopped around and his fees were very competitive
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Apr 24,2017
Apr 24,2017
4
people found
this helpful
this helpful
Throughout our house purchase, Jon was always responsive and clear, making the whole process as easy as possible. Any queries we had were answered quickly, and he ensured that we were kept in the loop with any progress....
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Comment on agent fees
N/A
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Yes
Apr 24,2017
Apr 24,2017
4
people found
this helpful
this helpful
Jon was very helpful with our Flat purchase.
He answered all our enquires promptly. Thank you for all your help, Jon....
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Apr 21,2017
Apr 21,2017
4
people found
this helpful
this helpful
Overall good service and communication. Friendly and approachable attitude and prompt at dealing with queries. Was keen to facilitate a quick transaction between seller and vendor....
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Apr 21,2017
Apr 21,2017
4
people found
this helpful
this helpful
Very easy to deal with and always responded when there was an issue, very clear in response and easy to talk to....
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Comment on agent fees
Satisfactory
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Yes
Apr 21,2017
Apr 21,2017
4
people found
this helpful
this helpful
Tyler has been fantastic throughout my rental application and moving in! Having not rented for quite some time the process was all little fuzzy however Tyler and the staff at Northwood were great at making sure everything was clear and simple. I now have the ...
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Comment on agent fees
Average
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Yes
Apr 20,2017
Apr 20,2017
4
people found
this helpful
this helpful
I am very pleased with how Northwood handled the sale of my house. The professionalism of all the staff was outstanding. In particular Abi who conducted the viewings and kept me informed throughout the whole sale process. Thank you...
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Comment on agent fees
Great service for a very fair price
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Apr 19,2017
Apr 19,2017
5
people found
this helpful
this helpful
We bought through Northwood and whilst there were some problems long the way, it was always Northwood and Richard that were the first to sort it out. We can't thank them enough and we love our new home!...
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Apr 18,2017
Apr 18,2017
4
people found
this helpful
this helpful
Northwood sold my house and Jon dealt with it from start to finish and I cannot thank him enough! He made it all so easy and was there whenever we needed him. Cannot recommend Northwood enough, brilliant service....
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Comment on agent fees
Competitive, pretty fair.
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Yes
Apr 18,2017
Apr 18,2017
4
people found
this helpful
this helpful
Jon and Andy have made the whole process painless and worry free. Would recommend them to anyone and really appreciated their regular and quality updates...
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Comment on agent fees
Good VFM
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Yes
Apr 12,2017
Apr 12,2017
4
people found
this helpful
this helpful
Jon was a superstar when we sold our house through Northwood. Very professional. Would definitely recommend him and the company to all of our family and friends...
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Comment on agent fees
Good.
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Yes
Apr 12,2017
Apr 12,2017
4
people found
this helpful
this helpful
I highly recommend Jon and the other staff at Northwood. I used them a few years ago when renting my house and didn't hesitate to use them again for my house sale. It was a stressful sale with many viewings carried out and two potential ...
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Comment on agent fees
Fair
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Yes
Mar 31,2017
Mar 31,2017
5
people found
this helpful
this helpful
I'm so pleased with Northwood. I have been looking for a property that would accept pets for a long time and Northwood helped me find the perfect place....
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Comment on agent fees
Good
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Yes
Mar 28,2017
Mar 28,2017
4
people found
this helpful
this helpful
Quick to respond on all matters and resolve any issues. Having a dedicated person to speak to (Kelsey) on matters was also great as she was very helpful and obviously had a good relationship with the landlord to boot.
I've used a number of estate ...
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Comment on agent fees
Fees were about par for a Leeds City Centre estate agent
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Mar 28,2017
Mar 28,2017
4
people found
this helpful
this helpful
I found dealing firstly with Adam Ford regarding the rental of my house and latterly with Jon Roberts regarding the sale of my house a very positive experience. Both were very professional but at the same time very friendly. I was kept well informed each ...
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Comment on agent fees
The agent's fees were the most competitive of all the other agents I contacted for quotes.
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Mar 27,2017
Mar 27,2017
5
people found
this helpful
this helpful
Great team and estate agent company. We've two years now living in the property and is only positive things about their service. They always are kind to help you deal with the repairs, queries or paperwork. We are really happy with the service and we ...
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Comment on agent fees
Standard rates on fees.
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Yes
Mar 27,2017
Mar 27,2017
4
people found
this helpful
this helpful
Me and my partner recently agreed to let a property through Northwood and dealt directly with Kelly Stanley. We found her to be very warm, genuine and incredibly helpful throughout the whole process. She was always approachable, easily contactable and provided us with regular concise ...
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Comment on agent fees
As expected
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Yes
Mar 24,2017
Mar 24,2017
4
people found
this helpful
this helpful
I have had dealings with two other letting agents in the area and I have found that Northwood are head and shoulders above their nearest competitor. Other the years I had several issues with my property and tenants issues, which with other agents would have ...
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Comment on agent fees
Worth every penny.
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Yes
Mar 09,2017
Mar 09,2017
2
people found
this helpful
this helpful
Managed to find 2 buyers for our house, after first buyers were found to not have a mortgage. Jon was contactable and easy to communicate with. We did have problems with both buyers regarding the terms of completion / exchange etc. but this was addressed....
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Mar 03,2017
Mar 03,2017
2
people found
this helpful
this helpful
I have rented a flat for 18 months and have sometimes had need to contact Northwood. Georgia and Kelsey have always responded quickly, politely and managed each situation. I had a good experience with Northwood and the flat....
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Comment on agent fees
I do think the fees are high. I noticed this in particular when the new tenants moved in and had to pay 300 pounds for a year - adding 25 to the monthly rent. It means that there is a lot of money to pay upfront with the deposit, first month's rent, etc.
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Feb 23,2017
Feb 23,2017
2
people found
this helpful
this helpful
We used Northwood to sell my late mothers house having had quotes from two other local agents.
As our Mum had just passed away this was a difficult time so we wanted an estate agent who was sympathetic to our situation and would not hassle ...
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Comment on agent fees
The fees were lower than the other local estate agents as they had a deal on at the time. The house sold quickly we have been given regular updates by phone and e-mail so felt the fee was reasonable for the work done.
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Feb 17,2017
Feb 17,2017
3
people found
this helpful
this helpful
I recently moved out of rental property as I had bought a property of my own and no longer required the expertise of Northwood; however I cannot recommend the professionalism and friendly service provided by Kelsey in the check out process highly enough.
it was ...
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Comment on agent fees
Good
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Yes
Feb 14,2017
Feb 14,2017
2
people found
this helpful
this helpful
Jon was great to deal with. He made the sale of our property really easy and dealt with any potential issues or problems during the sale process. It really helped to have him between our buyer and solicitor. Would definitely recommend him and Northwood....
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Feb 10,2017
Feb 10,2017
2
people found
this helpful
this helpful
Excellent service from both agents. It was clear they new their buisness extensively and ate extremely good at their jobs. I was impressed with prompt responses, expert knowledge and advice and great customer service....
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Comment on agent fees
The agent fees are clear and are a set price based on completion of sale so you know exactly what you are paying. The fees represent good value for money for the excellent level of service and products such as the fantastic marketing brochure.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Estate Agent in LS7 
