98% sales valuation accuracy
97% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ...
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Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 102 | 0 | 193 | 3 | 169 | 3 | 52 | 1 | 37 | 0 |
Areas covered
- LS7
- Chapel Allerton
- LS8
- Roundhay
- LS17
- Moortown
- LS6
- Meanwood
- LS16
- Far Headingley
- LS8
- Oakwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jun 25,2017
Jun 25,2017
2
people found
this helpful
this helpful
Abi was an absolute star. She gave us some great advice, sold the house on open day and kept in regular contact all the way through. I must also add Jon negotiated us a great price! Great work Northwood....
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Comment on agent fees
Very reasonable
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Jun 21,2017
Jun 21,2017
2
people found
this helpful
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Very friendly and incredibly helpful all round.
Quick to respond to queries and and very effective in answering questions.
Brilliant service...
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Comment on agent fees
Good
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Jun 19,2017
Jun 19,2017
3
people found
this helpful
this helpful
Northwood sold my family home and the transaction was seemless. Special mention to Jon and Richard who not only negotiated a great price for me, but then worked very hard to make sure we made a deadline that suited everyone. Thanks again Northwood and good ...
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Comment on agent fees
Good
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Jun 06,2017
Jun 06,2017
3
people found
this helpful
this helpful
Jon was always very helpful and quick to respond to our queries. We felt that communication was open and clear and we knew where we stood with regards to buying the house....
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May 31,2017
May 31,2017
4
people found
this helpful
this helpful
Tyler has been exceptional whilst we have been going through the rental process. Having never rented before it was all new territory and she has been both patient and reassuring throughout. She has always answered my emails quickly and provided me with the answers I ...
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Comment on agent fees
Appear comparable to other agencies that charge a fee so would appear fair.
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May 25,2017
May 25,2017
4
people found
this helpful
this helpful
Throughout a very difficult selling process Jon has remained positive and helpful. Quick to respond to e-mails with useful advice....
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May 19,2017
May 19,2017
4
people found
this helpful
this helpful
Jon was absolutely wonderfu getting our first home to completion. Our seller had a very slow solicitor, but Jon was persistent with chasing and making sure we were kept up to date with everything. Thank you Jon. You've been a star!!...
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May 19,2017
May 19,2017
4
people found
this helpful
this helpful
Jon and Abi were so helpful and efficient. Cant praise them enough. They were polite and knowledgeable. Jon was better than my solicitor....
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Comment on agent fees
Competitive
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Yes
May 13,2017
May 13,2017
2
people found
this helpful
this helpful
I've just moved into a property and Tyler made the whole process very easy and explained the process really well. She's really quick to respond to any questions as well which is great....
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Comment on agent fees
I find the fees side of renting pretty frustrating as they seem very high but this applies across the industry.
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May 13,2017
May 13,2017
2
people found
this helpful
this helpful
Tyler has always been very professional, helpful and courteous ensuring a smooth process when viewing, applying and finally renting our property. Always responding very quickly and efficiently to emails and telephone queries. Thank you so much Tyler.
Adam was also very professional and helpful answering ...
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Comment on agent fees
The fees were significantly less than other letting agents and seemed appropriate.
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May 04,2017
May 04,2017
3
people found
this helpful
this helpful
Both Jon and Andy have been great during the sale of my house. Quality service from a great team at Northwood . Stress free and made selling a house easy....
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Comment on agent fees
Fee was fair and competitive
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Apr 28,2017
Apr 28,2017
3
people found
this helpful
this helpful
Professional, very helpful never felt stressed throughout our process.
Very happy with Tyler and everybody at Northwood.
And the card and wine was a nice touch....
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Comment on agent fees
Could be a little less
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Apr 27,2017
Apr 27,2017
3
people found
this helpful
this helpful
Outstanding and professional customer service. Kelsey went above and beyond to help me out. I'm a very happy tennant, thank you...
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Comment on agent fees
Good
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Yes
Apr 27,2017
Apr 27,2017
4
people found
this helpful
this helpful
I have rented with northwood for many years now, even though I had not heard of them back then, I think everyone should hear about how wonderful they are. special mention to Abi and Richard who have been brilliant with the renting and management of ...
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Apr 26,2017
Apr 26,2017
3
people found
this helpful
this helpful
Tyler is a very helpful person, she kept me up to date all the time and informed me about any changes which been made. I highly recommend her to everyone....
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Comment on agent fees
Very good
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Yes
Apr 25,2017
Apr 25,2017
3
people found
this helpful
this helpful
Thank you John you were very professional and a pleasure to deal with your customer service was exceptional thank you...
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Comment on agent fees
NA
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Apr 25,2017
Apr 25,2017
3
people found
this helpful
this helpful
Being involved in a house sale can be so traumatic so meeting and being helped by someone like Jon made all the difference. He could answer all our questions, reassured us when we thought we saw problems and got the deal over the line with ...
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Comment on agent fees
We shopped around and his fees were very competitive
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Apr 24,2017
Apr 24,2017
4
people found
this helpful
this helpful
Throughout our house purchase, Jon was always responsive and clear, making the whole process as easy as possible. Any queries we had were answered quickly, and he ensured that we were kept in the loop with any progress....
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Comment on agent fees
N/A
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Apr 24,2017
Apr 24,2017
4
people found
this helpful
this helpful
Jon was very helpful with our Flat purchase.
He answered all our enquires promptly. Thank you for all your help, Jon....
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Apr 21,2017
Apr 21,2017
4
people found
this helpful
this helpful
Overall good service and communication. Friendly and approachable attitude and prompt at dealing with queries. Was keen to facilitate a quick transaction between seller and vendor....
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Apr 21,2017
Apr 21,2017
4
people found
this helpful
this helpful
Very easy to deal with and always responded when there was an issue, very clear in response and easy to talk to....
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Comment on agent fees
Satisfactory
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Yes
Apr 21,2017
Apr 21,2017
4
people found
this helpful
this helpful
Tyler has been fantastic throughout my rental application and moving in! Having not rented for quite some time the process was all little fuzzy however Tyler and the staff at Northwood were great at making sure everything was clear and simple. I now have the ...
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Comment on agent fees
Average
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Apr 20,2017
Apr 20,2017
4
people found
this helpful
this helpful
I am very pleased with how Northwood handled the sale of my house. The professionalism of all the staff was outstanding. In particular Abi who conducted the viewings and kept me informed throughout the whole sale process. Thank you...
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Comment on agent fees
Great service for a very fair price
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Apr 19,2017
Apr 19,2017
5
people found
this helpful
this helpful
We bought through Northwood and whilst there were some problems long the way, it was always Northwood and Richard that were the first to sort it out. We can't thank them enough and we love our new home!...
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Apr 18,2017
Apr 18,2017
4
people found
this helpful
this helpful
Northwood sold my house and Jon dealt with it from start to finish and I cannot thank him enough! He made it all so easy and was there whenever we needed him. Cannot recommend Northwood enough, brilliant service....
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Comment on agent fees
Competitive, pretty fair.
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Apr 18,2017
Apr 18,2017
4
people found
this helpful
this helpful
Jon and Andy have made the whole process painless and worry free. Would recommend them to anyone and really appreciated their regular and quality updates...
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Comment on agent fees
Good VFM
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Yes
Apr 12,2017
Apr 12,2017
4
people found
this helpful
this helpful
Jon was a superstar when we sold our house through Northwood. Very professional. Would definitely recommend him and the company to all of our family and friends...
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Comment on agent fees
Good.
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Yes
Apr 12,2017
Apr 12,2017
4
people found
this helpful
this helpful
I highly recommend Jon and the other staff at Northwood. I used them a few years ago when renting my house and didn't hesitate to use them again for my house sale. It was a stressful sale with many viewings carried out and two potential ...
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Comment on agent fees
Fair
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Yes
Mar 31,2017
Mar 31,2017
5
people found
this helpful
this helpful
I'm so pleased with Northwood. I have been looking for a property that would accept pets for a long time and Northwood helped me find the perfect place....
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Comment on agent fees
Good
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Mar 28,2017
Mar 28,2017
4
people found
this helpful
this helpful
Quick to respond on all matters and resolve any issues. Having a dedicated person to speak to (Kelsey) on matters was also great as she was very helpful and obviously had a good relationship with the landlord to boot.
I've used a number of estate ...
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Comment on agent fees
Fees were about par for a Leeds City Centre estate agent
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Estate Agent in LS7 
