98% sales valuation accuracy
97% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ...
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Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 102 | 0 | 193 | 3 | 169 | 3 | 52 | 1 | 37 | 0 |
Areas covered
- LS7
- Chapel Allerton
- LS8
- Roundhay
- LS17
- Moortown
- LS6
- Meanwood
- LS16
- Far Headingley
- LS8
- Oakwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 23,2017
Oct 23,2017
5
people found
this helpful
this helpful
It was such a pleasure working with Andy in what was a delicate situation for me of selling My late mothers house . Andy was very considerate,friendly and approachable, On first meeting Him I could tell that he confidently knew the area well and as ...
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Comment on agent fees
very competitive fees
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Oct 23,2017
Oct 23,2017
4
people found
this helpful
this helpful
The team at Northwood have been very friendly and efficient. It is easy and pleasant communicating with Stephanie and she dealt with all queries quickly. The application process was smooth and stress free and the reporting system for maintenance issues also works well. A much ...
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Oct 20,2017
Oct 20,2017
4
people found
this helpful
this helpful
Andy and his team at Northwood in Chapel Allerton in Leeds were fantastic! Nothing was too much trouble with viewings and they always kept me fully up to date with developments when selling the house. This is the second time they've sold a property of ...
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Comment on agent fees
V v good
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Oct 20,2017
Oct 20,2017
4
people found
this helpful
this helpful
I found Northwood to be very helpful, friendly, and accommodating in terms of facilitating my various requests to view the property. It really felt that they were working positively to drive all the elements of the sale through as smoothly as possible - and particular ...
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Oct 20,2017
Oct 20,2017
5
people found
this helpful
this helpful
We received fantastic service from Northwood. Queries were answered promptly and any problems were swiftly dealt with. We would highly recommend....
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Comment on agent fees
Very competitive fees.
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Oct 20,2017
Oct 20,2017
4
people found
this helpful
this helpful
Andy was calm and efficient. Took the stress out of moving. Would recommend to any and all prospective people considering moving house. The office was very helpful too....
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Comment on agent fees
Very good.
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Oct 18,2017
Oct 18,2017
2
people found
this helpful
this helpful
The service I received for the sale of my property at Northwood has been outstanding. The team at the Chapel Allerton office including Andy, Adam and Abbie have been hugely supportive during the process going above and beyond to as do everything they can to ...
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Comment on agent fees
Very good
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Oct 12,2017
Oct 12,2017
3
people found
this helpful
this helpful
I had a flat through northwood and recently finished my teanancy. After 4 years and having 4 flats I have seen the bad side of other agencies. I found northwood and in particular Tyler a pleasure to deal with. Tyler was clear about what was required throughout ...
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Comment on agent fees
Good
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Yes
Sep 27,2017
Sep 27,2017
6
people found
this helpful
this helpful
From the viewing ( I had three viewings) to the move in date Northwood been really helpful and friendly. Could not ask for better...
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Sep 21,2017
Sep 21,2017
4
people found
this helpful
this helpful
I have found the service to date to be very friendly and professional. They have also conducted all tasks in an efficient and reliable manner....
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Comment on agent fees
The fees are set at an acceptable level.
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Sep 21,2017
Sep 21,2017
4
people found
this helpful
this helpful
Northwood have been fantastic in helping me get my property rented out for the first time. Adam provided a really helpful and thorough overview of their property management options, which enabled me to reach a confident decision quickly. The property was immaculately marketed within two ...
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Comment on agent fees
Competitively priced whilst maintaining quality.
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Sep 12,2017
Sep 12,2017
4
people found
this helpful
this helpful
Northwood Leeds were always a pleasure to deal with, from the viewing to when I moved out.
During my year-long tenancy, the few minor issues I had with the flat were quickly resolved.
I would definitely recommend them....
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Comment on agent fees
Reasonable.
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Yes
Aug 31,2017
Aug 31,2017
5
people found
this helpful
this helpful
I found everyone at Northwood in Leeds to be highly professional, responsive and organised. They were flexible, pro-active and reasonable whenever I had an issue or a problem with the property, and any such issues were dealt with and resolved quickly and satisfactorily. I thought ...
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Comment on agent fees
Generally good. Not the cheapest but I feel that they earn their money more than other agents due to their high and professional level of service. The only negative in my dealings with Northwood was their charge of £30 for a reference, which I thought was unreasonable.
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Aug 31,2017
Aug 31,2017
5
people found
this helpful
this helpful
We've been messed about by several Lettings companies in North Leeds, but have to say Stephanie Dobson at Northwood was fantastic.
She couldn't have been more helpful.
Nothing was too much trouble for her and we can't thank her enough...
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Comment on agent fees
Northwood's fees were competitive, but the service we received from Stephanie and her colleagues was fantastic. Very good value for money
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Aug 30,2017
Aug 30,2017
5
people found
this helpful
this helpful
Jon has very well reflected the staff approach at Northwood which is to be positive, solution focussed and effective. Jon has also advised carefully, been patient and absorbed pressure when the process of selling a property can be fraught. He has been reassuring, prompt in ...
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Comment on agent fees
Fees in line with expectations.
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Aug 24,2017
Aug 24,2017
5
people found
this helpful
this helpful
My experience with Northwood has been very positive to date. Stephanie is responsive, helpful and always keeps me promptly informed with tenancy updates. I would highly recommend....
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Comment on agent fees
Fair
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Aug 24,2017
Aug 24,2017
5
people found
this helpful
this helpful
We first met Andy to give a recommend price for the house we were selling. Jon then took over all the other aspects with him being our 1st contact . The house was a quick sale and Jon contacting us on ever viewer. There were quite ...
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Comment on agent fees
Good
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Yes
Aug 23,2017
Aug 23,2017
5
people found
this helpful
this helpful
We found Stephanie to be extremely courteous, helpful and very knowledgeable. She asked lots of relevant questions to understand what we were looking for and then offered us a number of suitable options. Very happy with her positive attitude. She obviously cares about her customers ...
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Comment on agent fees
The fees charged were competitive and offered great value, as the service we received from Stephanie was simply superb
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Aug 10,2017
Aug 10,2017
7
people found
this helpful
this helpful
Only been a customer for a couple of days but I am already seeing a pleasing service from Northwoods. Tyler has been amazing, providing a friendly service and responding to all queries promptly....
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Aug 07,2017
Aug 07,2017
5
people found
this helpful
this helpful
Excellent service again from Jon and the Northwood team who have managed two sales for us in the past 12 months! Jon has been very responsive and given great advice through a somewhat tricky sale and gotten us a great result....
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Comment on agent fees
Great value for money. Very pleased with the service.
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Jul 26,2017
Jul 26,2017
5
people found
this helpful
this helpful
I couldn't ask for a better team looking after my house. I am living abroad and Northwood are great at fixing issues and keeping me up to date....
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Jul 24,2017
Jul 24,2017
5
people found
this helpful
this helpful
We have rented our house in Chapel Allerton through Northwood for a number of years now and are continuously impressed by the level of service we receive from the staff. Stephanie is extremely proactive and always seems to be one step ahead. Her knowledge and ...
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Jul 20,2017
Jul 20,2017
5
people found
this helpful
this helpful
Very happy with service. Sales pack was professional. Liked the open day idea which led to a quick sale. Always kept updated of sale progress. Would definitely recommend....
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Comment on agent fees
Fees were slightly cheaper than other agents in the area.
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Jul 19,2017
Jul 19,2017
4
people found
this helpful
this helpful
Moving from Greece, me and my girlfriend had no clue about estate agents in Leeds. Northwood was a random choice. We are so lucky because we have high standard service in a friendly environment. We first met Tyler, so nice and kind, and then Chelsey ...
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Comment on agent fees
Good fees
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Yes
Jul 19,2017
Jul 19,2017
4
people found
this helpful
this helpful
I'm so happy I bought my house through Northwood. They were all great. Everything went as expected. They even gave me a box full of moving essentials for the big day. I would highly recommend Northwood to anyone who is thinking of buying or selling....
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Jul 11,2017
Jul 11,2017
3
people found
this helpful
this helpful
Nice customer service, fast responding, willing to help when challenges arise. Overall very good, good value, would use again. Jon and Andy did a great job for us....
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Comment on agent fees
Good value.
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Yes
Jul 07,2017
Jul 07,2017
4
people found
this helpful
this helpful
From start to finish Jon has been a brilliant, contactable approachable and efficient. He has done a great job. I have already recommended him to friends thinking of selling their houses. He has passed on information and responded to my requests quickly. A very happy ...
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Comment on agent fees
Good
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Yes
Jul 06,2017
Jul 06,2017
2
people found
this helpful
this helpful
Very smooth and professional service. Suitably responsive and pro-active. Sale went through quickly and without any issues. Very satisfied customer....
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Comment on agent fees
fair fee agreed
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Jul 06,2017
Jul 06,2017
2
people found
this helpful
this helpful
Jon was our main contact when we decided to sell. He arranged an open day which had over 20 viewings and secured 7 offers. He managed it all really well and keep us informed throughout the transaction.
If he was not available, Abi stepped in, so that ...
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Comment on agent fees
Very competitive.
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Jun 29,2017
Jun 29,2017
2
people found
this helpful
this helpful
Following a difficult chain Jon and Andy gave us realistic expectations and followed up on any enquiries we asked of them. Both were very helpful and would recommend. Thanks guys...
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Comment on agent fees
Agent fees were competetive
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Estate Agent in LS7 
