98% sales valuation accuracy
97% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ...
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Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!!
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive.
Attention to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £1,800,000 |
| Lettings | 98% | 97% | £374 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 102 | 0 | 193 | 3 | 169 | 3 | 52 | 1 | 37 | 0 |
Areas covered
- LS7
- Chapel Allerton
- LS8
- Roundhay
- LS17
- Moortown
- LS6
- Meanwood
- LS16
- Far Headingley
- LS8
- Oakwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jul 24,2018
Jul 24,2018
7
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this helpful
Tyler has been amazingky helpful throughout my tenancy. From chasing up repairs to making smooth and easy my end of tenancy. I genuinely think that she is absolutely fantastic at what she does....
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Comment on agent fees
Everything fair.
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Jul 19,2018
Jul 19,2018
6
people found
this helpful
this helpful
Tyler has been invaluable to me during the resting of my my house. It is the first time I have done this and I had lots of very basic questions and she has helped me every step of the way in a very timely manner, ...
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Jun 08,2018
Jun 08,2018
12
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this helpful
All the staff I've dealt with have been awesome.Always will to help and to be honest, do all the hard work. Strongly recommend Northwood Leeds....
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May 22,2018
May 22,2018
8
people found
this helpful
this helpful
Great level of service from valuation through to completion. Knowledgeable and worked with us to get the best price for our property. Dealt well with all offers and enabled us to make a quick informed decision regarding prospective purchasers....
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Good
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May 21,2018
May 21,2018
9
people found
this helpful
this helpful
Great Experience with Northwood Leeds. In particular, I am very grateful to Abi who was dealing with my purchase all the way through from offer stage to completion. She incredibly did a great job and I will definitely recommend her and her colleagues to anyone ...
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May 16,2018
May 16,2018
9
people found
this helpful
this helpful
Abi responded to queries promptly, was good humoured and polite. She kept me calm and reassured me when I was feeling the pressure. I am very grateful for all her help. She was efficient and made the experience a good one....
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Comment on agent fees
Fine
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May 03,2018
May 03,2018
10
people found
this helpful
this helpful
We are very pleased that we have made the right decision to ask Northwood Leeds to look after us. Although we only are given two persons to nominate, we could put all the staff names down, who have provided the first class service to us. ...
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Comment on agent fees
The fee is very reasonable
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Apr 28,2018
Apr 28,2018
9
people found
this helpful
this helpful
Tyler has managed my property for me and overseen the tenants moving in. She has been very helpful and keeps me in the loop. I also like how she has always come back to me really quickly it's nice to not have to chase.
Really ...
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Apr 27,2018
Apr 27,2018
9
people found
this helpful
this helpful
Received excellent service from Northwood, to turn round a last minute rental very quickly. Thanks to the team for making this process easy!...
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Apr 27,2018
Apr 27,2018
9
people found
this helpful
this helpful
I did my research when it came to selecting our estate agent and Abi delivered on everything she promised me in our first meeting. She impressed me then and maintained that throughout our experience. We had some challenges along the way and she helped smooth ...
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Good
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Apr 25,2018
Apr 25,2018
8
people found
this helpful
this helpful
The prospect of selling my home of 36 years was to say the least daunting. I needn't have worried from day one Northwood guided, advised and supported me. Their website gave lots of advice on getting ready and the open day was run with such professionalism. ...
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Comment on agent fees
Excellent value 1% of sale price
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Apr 25,2018
Apr 25,2018
7
people found
this helpful
this helpful
Really happy with the service. They have been professional, helpful and most of all found a tenant in no time. All for a very competitive price...
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Good
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Apr 23,2018
Apr 23,2018
7
people found
this helpful
this helpful
Tyler was fab!
Really responsive, explained everything in detail without going overboard with unnecessary information.
Thank you :)
Kind Regards
Jessica...
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Comment on agent fees
Ok fees, just as expected and no hidden suprises.
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Apr 18,2018
Apr 18,2018
6
people found
this helpful
this helpful
Tyler is a real asset to Northwood. As a first time renter, she has been very helpful, dealing with all my queries in a friendly, timely and knowledgeable manner, whether by email or over the phone. Nothing is too much trouble so I guess I ...
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Apr 15,2018
Apr 15,2018
6
people found
this helpful
this helpful
Andy (& Abi) at Northwood were very pleasant, helpful and proved eminently trustworthy throughout the entire buying process from day 1.
Despite a few hitches along the way, response to emails was prompt, to the point and helpful. Their liaison with the vendor was also efficient and ...
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Mar 28,2018
Mar 28,2018
5
people found
this helpful
this helpful
Both Adam and Tyler have been extremely helpful and informative. Also very understanding of my situation. I am very happy with the service they provided...
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Comment on agent fees
Good
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Feb 23,2018
Feb 23,2018
6
people found
this helpful
this helpful
Northwood has been a dream to deal with, from the initial tour by Peter, who was friendly and attentive to all our questions. To the dreaded tenant paperwork at the end that Tyler was more than happy to answer all the quieries, however minor these ...
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Comment on agent fees
GOOD
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Feb 23,2018
Feb 23,2018
6
people found
this helpful
this helpful
Tyler was very quick, helpful and responsive both before and after the tenants moved in. Great member of the team...
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Comment on agent fees
Average
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Feb 22,2018
Feb 22,2018
5
people found
this helpful
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I am very happy to recommend this agency. Northwood was our agency for a year and whenever we had any issues, they were quick to resolve them. A huge thank you to everyone at Northwood for being our letting agent, we really did appreciate everything ...
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Comment on agent fees
As everywhere I do feel that agent's fees are way too expensive, however saying that Northwood is roughly the same as everyone else.
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Feb 19,2018
Feb 19,2018
5
people found
this helpful
this helpful
As a Guarantor for a tenant, Tyler was helpful and answered all my questions. She explained all the details and although I have not been a guarantor before, she made the process easy and stress free.
Definitely would recommend!
Thanks Tyler....
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N/A
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Feb 13,2018
Feb 13,2018
6
people found
this helpful
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For what I think is almost 10 years Andy, Adam and the team have been a brilliant letting agents. Easy to deal with, human, honest and great with our tennants. Then nailed a sale - for more than we hoped for and quicker than we expected. ...
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Comment on agent fees
Great
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Jan 17,2018
Jan 17,2018
6
people found
this helpful
this helpful
I have rented my house on the guaranteed rent scheme for three years now. This service works perfectly for me and I would recommend it to any landlord who hasn't got the time or experience to manage a rental property. Adam Ford is excellent. Both ...
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Comment on agent fees
Happy with the fees paid for the quality service I receive.
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Jan 06,2018
Jan 06,2018
6
people found
this helpful
this helpful
Northwood were fantastic start to finish. We met Abi initially who was lovely and really listened to our plans and gave us some great advice. Richard did the open day and negotiated offers over the asking price. He then helped with chasing up the slow ...
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Good
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Dec 22,2017
Dec 22,2017
6
people found
this helpful
this helpful
Very satisfied with the service from Andy and his team at Northwood.
We live in London and this property is 190 miles from us, so we had to have an agent we could rely on.
I have bought and sold properties for many years, mostly buy ...
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Comment on agent fees
No fees to myself as I’m a buyer.
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Dec 20,2017
Dec 20,2017
7
people found
this helpful
this helpful
I don't live in the area of the property I was selling so had to put my trust in the agent. Northwood dealt with all aspects from valuation, accompanied viewings etc right through to completion and gave excellent feedback whilst keeping on top of it ...
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Comment on agent fees
The fees were very reasonable given they did all the viewings and dealt with all aspects of the sale.
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Nov 29,2017
Nov 29,2017
5
people found
this helpful
this helpful
Tyler was a massive help in assisting me with finding and securing a let when I relocated to Leeds from overseas. She is always very professional, friendly, and happy to help. Tyler promptly responded to all communications and completed all processes and requests within a ...
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Nov 08,2017
Nov 08,2017
5
people found
this helpful
this helpful
Fantastic service from a lovely young lady. Brilliant from start to finish. Thank you for all your hard work. You made what would normally a stressful process, incredibly easy....
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Oct 31,2017
Oct 31,2017
5
people found
this helpful
this helpful
Stephanie has excellent phone manner and a very positive approach to her role. She was helpful and informative and answered any queries or requests speedily, which makes a pleasant change from previous agencies I have dealt with....
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Comment on agent fees
Fair
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Oct 30,2017
Oct 30,2017
5
people found
this helpful
this helpful
Steph is a real asset to the team. When I've had questions she has got back to me straight away and I really feel like she would be there if ever needed. She is very knowledgeable and always pleasant and smiling...
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Comment on agent fees
Very reasonable for service provided.
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Oct 26,2017
Oct 26,2017
5
people found
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this helpful
I've been so impressed by the service Northwood has proved so far, specifically Tyler. She's been incredibly friendly, down to earth, efficient and professional. I've never dealt with a property agency like this. Tyler has completely turned around my opinions of what a property agent ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Estate Agent in LS7 
