Derby, DE1
4.9/5, 79 reviews
91% recommended
93% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
93% lettings fee satisfaction
We are passionate about everything property related and offer a full range of Sales, Lettings and Property Management services. Our friendly team of estate and letting agents at Northwood Derby will help you along your property journey with relevant, expert advice and locally tailored information.We believe all of our ... show more We are passionate about everything property related and offer a full range of Sales, Lettings and Property Management services. Our friendly team of estate and letting agents at Northwood Derby will help you along your property journey with relevant, expert advice and locally tailored information.

We believe all of our customers deserve an outstanding service at a fair and competitive price.

Our aim is simple: to bridge the gap between the eye watering fees that some traditional estate agents charge and the limited service provided by online estate agents that know little about your local marketplace and who sometimes disappear when you need them most!

We would love to hear from you, so call the Derby team now on 01332 851 570 to discuss your requirements, get a free no obligation market appraisal of your property and see how we can assist you.
Northwood - Visit Our Website

Opening Hours
Address

Northwood
5a St. James Street
Derby
Derbyshire
DE1 1QT
01332 851570

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £41,000 £337,000
Lettings 92% 93% £400 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 1 14 4 25 2 2 0 2 0
Areas covered
  • DE1
  • DE3
  • DE23
  • DE22
  • DE24
  • DE21
  • DE56
  • DE65
  • DE72
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA TDS SAGEagent
Latest Properties

No Properties

Images & Videos

“The staff at Northwood always responded promptly to questions and ......”

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Aug 06,2015
Minithumbup
By: 'Sue'
Aug 06,2015
1 people found
this helpful
The staff at Northwood always responded promptly to questions and issues and were most efficient in dealing with our sale- despite solicitor issues on behalf of the buyer and us being abroad on completion day. They even managed to trace a member of my family ...
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“I dealt with Wendy selling 2 properties and would have no ......”

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Sep 19,2014
Minithumbup
By: 'JP'
Sep 19,2014
0 people found
this helpful
I dealt with Wendy selling 2 properties and would have no issue using her and Northwood again in the future. They were very professional throughout and always at the end of the phone or email with any questions or updates throughout the whole process....
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“Fantastic agent, would 100% use them again! I would definitely recommend ......”

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Sep 16,2014
Minithumbup
By: 'JP'
Sep 16,2014
0 people found
this helpful
Fantastic agent, would 100% use them again! I would definitely recommend Northwood Derby without doubt. They were always there when I had any queries and nothing was too much trouble. Everybody was so friendly and always gave me a massive warm welcome whether I called up ...
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“Northwood were very professional and efficient in making communication. Calls ......”

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Sep 14,2014
Minithumbup
By: 'Kelly2302'
Sep 14,2014
0 people found
this helpful
Northwood were very professional and efficient in making communication. Calls were always responded to and queries answered. Prospective buyers of our property also commented on what a good agent we had in comparison to others that didn't even call them back. I highly recommend Northwood ...
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“Northwood have looked after our letting for over 3 years. service ......”

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Sep 04,2014
Minithumbup
By: 'Shirley'
Sep 04,2014
1 people found
this helpful
Northwood have looked after our letting for over 3 years. service has been excellent and well worthy of 5 Gold Stars...
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“We are very pleased with the service that Northwood Derby ......”

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Sep 03,2014
Minithumbup
By: 'Gurbinder'
Sep 03,2014
1 people found
this helpful
We are very pleased with the service that Northwood Derby supply. Since giving our properties to them on a fully managed basis we have been stress free. The team there are excellent and go out of their way to solve any issues with the property ...
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“This property is our first tenanted property. We were recommended ......”

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Sep 01,2014
Minithumbup
By: 'Phil'
Sep 01,2014
1 people found
this helpful
This property is our first tenanted property. We were recommended Northwood by a family freind who is an existing tenant in a property managed/let through Northwood, and they were very impressed by their professional approach. We also looked at other Letting Agents before deciding ...
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Comment on agent fees
I am happy with the fees I am paying for the service I receive.
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“Northwood have been exceptionally professional and helpful in letting out ......”

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Jul 11,2014
Minithumbup
By: 'Louise'
Jul 11,2014
0 people found
this helpful
Northwood have been exceptionally professional and helpful in letting out our property. It was important to us to leave our home in good hands as we now live overseas. Northwood have been extremely quick in finding the right tenants and manage our home for us ...
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Comment on agent fees
Worth every penny. Our home is rented out and in good hands.
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“Outstanding service!! Staff were always on hand to help with ......”

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Jul 02,2014
Minithumbup
By: 'Rebecca'
Jul 02,2014
0 people found
this helpful
Outstanding service!! Staff were always on hand to help with any issues and prompt to arrange repairs or services. Having used a few letting agents, the service from northwood has been outstanding and the staff have been extremely helpful. Thank for all you assistance over ...
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“I Have found both Wendy and Karen very helpful, informative ......”

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May 31,2014
Minithumbup
By: 'kehinde'
May 31,2014
0 people found
this helpful
I Have found both Wendy and Karen very helpful, informative and on the ball regarding both the letting of my property and enquiries i made when i wanted to sell my property . they also helped provide me with a prompt valuation of my property....
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“From the moment I contacted Northwood I have been constantly ......”

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May 30,2014
Minithumbup
By: 'Debbie'
May 30,2014
0 people found
this helpful
From the moment I contacted Northwood I have been constantly impressed by their professional and friendly service. Nothing is ever too much trouble for them. My property has been on their books for over a year and in all that time the property has never ...
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“Very pleased with the service , excellent standards , would definitely recommend ......”

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May 29,2014
Minithumbup
By: 'Mo'
May 29,2014
0 people found
this helpful
Very pleased with the service , excellent standards , would definitely recommend them, in fact I hAve already done that,my friend is using them to manage her property while she is working in Australia . Rate this agency very highly...
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“I have been dealing with Northwood for many years. As ......”

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May 29,2014
Minithumbup
By: 'Des'
May 29,2014
0 people found
this helpful
I have been dealing with Northwood for many years. As a owner of numerous buy to lets and experiencing an assortment of managing agents i find that my rents from Northwood are always paid on time followed by a regular monthly statements. The managers Karen & ...
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“Me and my husband have rented 7 properties between us and ......”

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May 08,2014
Minithumbdown
By: 'Money'
May 08,2014
7 people found
this helpful
Me and my husband have rented 7 properties between us and this is by far the worst letting agents we have ever dealt with when moving out of a property. Firstly when they were showing others around the house after we had handed in our notice ...
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By: Wendy
May 21, 2014
View all comments (3)
When dealing with the end of tenancy process we strictly follow the guidelines under the Prescribed Information for Deposits which our Tenants sign when they sign the Tenancy Agreement. There are timescales set within this document which are always adhere to. When carrying out an end of tenancy check out, we are very much reliant upon the inventory and photographs that our tenants sign when they move in. To ensure our tenants are not under pressure to sign the inventory when they move in, we ...

“I had my property in Stenson Fields, Derby valued by ......”

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Nov 17,2017
Minithumbup
By: 'EJ'
Nov 17,2017
0 people found
this helpful
I had my property in Stenson Fields, Derby valued by Wendy and from the moment she came out to the property I was made to feel at ease due to her personable and kind character. I was asked many questions during the valuation and Wendy ...
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Comment on agent fees
The agents fees were more than reasonable for the amount of work they undertook to help me sell my property
Was this helpful? Yes
By: Busani Dube
Jun 23, 2021
View all comments (2)
Great people, great service. Our property was well looked after and any issues were dealt with at a very professional level. Will definitely need your service again in the future. ...

“I chose Northwood because I worked with them previously through ......”

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Nov 10,2016
Minithumbup
By: 'Hayley'
Nov 10,2016
0 people found
this helpful
I chose Northwood because I worked with them previously through my job as a new homes senior sales manager. They were always professional and pro-active when I worked with them in the past. My house sold very quickly in May and since then there were ...
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Comment on agent fees
Excellent fees
Was this helpful? Yes

“We contacted Wendy at Northwood as we were looking to ......”

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Aug 19,2015
Minithumbup
By: 'Nicole'
Aug 19,2015
0 people found
this helpful
We contacted Wendy at Northwood as we were looking to put our house on the market to sell. We had found our dream home and needed to move quickly. Wendy came out to see us the following day and our property went onto the market ...
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“Right from the initial valuation visit and discussion, it was ......”

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Jul 14,2017
Minithumbup
By: 'Steve'
Jul 14,2017
0 people found
this helpful
Right from the initial valuation visit and discussion, it was obvious to me that Wendy, Karen and the Northwood, Derby team were people that I could feel confident in. This feeling continued throughout the process and the business relationship remained strong right up to the ...
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Comment on agent fees
The fees charged were very fair for the service provided and were very competitive when compared with quotes obtained from other agents.
Was this helpful? Yes

“We used Northwood in Derby just over 18 months ago to ......”

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Aug 30,2015
Minithumbup
By: 'PBM'
Aug 30,2015
0 people found
this helpful
We used Northwood in Derby just over 18 months ago to rent out 2 properties we have. We had excellent service from both Karen & Wendy who were very thorough and made the process for letting the properties straight forward and simple. They were both very courteous and ...
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Comment on agent fees
We found the fees were very reasonable for tenant find only.
Was this helpful? Yes
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Landlord Fees

All our fees are shown inclusive of VAT where applicable.

Guaranteed Rent
If you are renting your property to us on the Guaranteed Rent Service, we will not charge you any fees at all.

Charges will apply for our other services, please see the table below for details of these.

Set Up Fee for Fully Managed and Rent Collection
When you first instruct us on either of these schemes you will have to pay a Set Up Fee. This fee covers all the cost of advertising, finding a tenant, compiling the inventory and drawing up agreements etc. The Set Up Fee is payable each time you instruct us to find a new tenant for your property.

A fee for protecting the tenant’s deposit may be charged separately to cover our costs.

Commission for Fully Managed and Rent Collection
We charge a monthly commission for the ongoing management of your property, which will depend on the level of service you require.

Renewal Fee for Fully Managed and Rent Collection
If you are happy to renew the tenancy we may charge you a Renewal Fee, payable prior to the tenant signing a new agreement.

Tenant Find Charges
If you simply want us to find a tenant for your property, we will charge you a one off fee. This fee covers all the cost of advertising, finding a tenant, compiling the inventory and drawing up agreements etc.

Renewal Fee
If you are happy to renew the tenancy we may charge you a Renewal Fee, payable prior to the tenant signing a new agreement.


Maximum Inventory Charge – Tenant Find

This is a charge in addition to the Tenant Find Charges for organising an inventory of the property. The cost will depend on the size of the property and whether furnished or unfurnished.

Maximum Deposit Protection Fee

This fee is payable when we register the tenancy deposit with TDS (The Dispute Service). The charge for managed tenancies is £24 inc VAT per tenancy and for Tenant Find £72 inc VAT per tenancy.

Annual Statement

A charge to prepare an annual statement

Legal Property Notices

Cost for issuing legal notices on behalf of the Landlord.

Section 13 Notices

A charge made for negotiating rent increases on periodic tenancies and issuing the relevant legal notice

Hourly Charge for Additional Work

A hourly charge for additional work including Tenancy disputes.


Our Fees
Charge (inclusive of VAT where applicable)
Standard Set Up Fee - Fully Managed & Rent Collection £360.00
Standard Monthly Commission – Fully Managed 13.2%
Renewal Fee £120.00
Standard Monthly Commission - Rent Collection 10.8%
Standard Tenant Find Charges £540.00
Maximum Inventory Charge £180.00
Maximum Deposit Protection Fee £72.00
Annual Rent Statement £25.00
Legal Property Notices £60.00
Section 13 Notices £25.00
Hourly Charge for Additional Work £60.00
Hourly Rate for Tenancy Dispute Work £60.00


Any percentage fees shown are calculated based on the monthly rent.

We are proud to have Client money protection in place administered by NALS (National Approved Lettings Scheme)

Tenant Fees

Tenant Fees post 1st June 2019 (please see below)


TENANT FEE GUIDE



Before the tenancy starts (payable to Northwood (Derbyshire) Limited “the Agent”).







Holding Deposit* - Maximum of 1 weeks rent (per tenancy)



* This may be a non-refundable payment



This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.

It will be returned to you in the event the landlord is unable to proceed



Deposit**



- 5 weeks of weeks’ deposit

- This is to cover and damages, dilapidations & defaults on the part of the tenant during the tenancy.

During the Tenancy (payable to the Agent)



For English Properties:



Payment of interest for the late payment of rent 3% above Bank of England base rate.







During the Tenancy if permitted and applicable.



Utilities – gas, electricity, water and sewerage

Communications – telephone and broadband.

Installation of cable/satellite.

Subscription to cable/satellite supplier.

Television licence.

Council Tax.



Lost Keys or other Security Devices



Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15 inc. VAT per hour , if appropriate, for the time taken replacing any lost keys or security devices





Variation of Contract ( At Tenant’s Request and if agreed by Landlord).



£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.





Change of Sharer ( At Tenant’s Request and if agreed by Landlord)



£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:

To cover the costs associated with taking landlords instructions, new tenant referencing and Right To Rent checks, deposit registration and preparation of new legal documents





Variation of Contract ( At Tenant’s Request and if agreed by Landlord)_



£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.



Early release from tenancy



If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:



i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner

ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner

iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.

iv) These costs will be no more than the maximum amount of rent outstanding





Other permitted payments.



Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.

we charge £480 inc VAT for Company tenancies

Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.

Tenant Protection





We hold Client Money Protection through NALS. To view our certificate, please Click Here https://mr1.homeflow.co.uk/files/site_asset/image/3805/4897/derbyshire.jpg?1558352644. We are also a member of The Property Ombudsman, which is a redress scheme.

Tenant Fees for pre 1st June 2019 Tenancies

Explanation of our tenant fees permitted under the Tenant Fees Act 2019 transitional provisions, where fees are written into existing tenancy agreements. These apply to all tenancy agreements granted or signed and executed before 31st May 2019, and can be charged up until 31st May 2020


When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the first months’ rent. A full breakdown of our fees can be found further down this page.

All fees include VAT where applicable.


Change of Sharer*
If there is a changeover of tenant during a tenancy, we ask you to pay an administration charge to cover the cost of referencing and drawing up of a new tenancy agreement

* This is a non-refundable payment.

Renewal Charge
Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further fixed term, a charge will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Late Payment of Rent
We reserve the right to charge a fee for chasing any rents that are received more than three days late from the due date.

Early release from tenancy
If you want to leave the property before the end of the tenancy, the landlord may agree to this, but may ask you to continue to pay the rent and all household bills until the date a new tenant moves in or your tenancy comes to a natural end, whichever is the sooner. You may also be asked to pay reasonable costs in re-letting the property.

Mortgage/Landlord references
We are normally pleased to provide a reference for the above purpose. To cover our costs in administration we may charge a fee for this service.

Check out
We will charge a fee for the Check Out appointment at the start of the tenancy.

If we are unable to complete the agreed Check Out appointment due to unreasonable delays by you on the day of the appointment, you may also be charged to cover our reasonable costs. Please also note that rent is payable until the day you move out of the property and surrender the keys.

Arrangement Fee
If we need to arrange for any work at the end of the tenancy because of damage to the property caused by you, we will charge you an arrangement fee of 10% of the cost of the work. This is subject to a minimum charge.

Overpayment of rent
We do not have the authority to cancel your Standing Order at the end of the tenancy and this is your responsibility. If we need to refund you rent because you have not done this, we may charge you an arrangement fee to cover the cost of administration.

Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.

Minimum Arrangement fee
If you request us to provide information relating to your tenancy either during or after your tenancy has ended, there may be a fee payable for the cost of administration.

Our tenant fees for tenancies pre 1st June 2019 are as follows:




Charge (inclusive of VAT where applicable)
Renewal Charge £75.00
Late Payment of Rent £36.00
Early Release from Tenancy £474.00
Mortgage/Landlord References £36.00
Check Out Charge £90.00
Minimum Administration Charge £120.00
Overpayment of Rent £12.00
Change of Sharer £220.00
Abandoned Check Out £96.00

We are proud to have Client money protection in place administered by NALS (National Approved Lettings Scheme)
Last updated at 08/08/2019, 12:57 PM by Wendy Richards
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you are at all unhappy with the service you have received from us, please contact us in the first instance, either by visiting our offices, calling 01332 851570 or by e-mailing [email protected]
Last updated at 10:52 AM 25/06/2019 by allAgents

Awards won by Northwood, Derby DE1 1QT



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Northwood

Branch - Derby, DE1