Derby, DE1
4.9/5, 79 reviews
91% recommended
93% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
93% lettings fee satisfaction
We are passionate about everything property related and offer a full range of Sales, Lettings and Property Management services. Our friendly team of estate and letting agents at Northwood Derby will help you along your property journey with relevant, expert advice and locally tailored information.We believe all of our ... show more We are passionate about everything property related and offer a full range of Sales, Lettings and Property Management services. Our friendly team of estate and letting agents at Northwood Derby will help you along your property journey with relevant, expert advice and locally tailored information.

We believe all of our customers deserve an outstanding service at a fair and competitive price.

Our aim is simple: to bridge the gap between the eye watering fees that some traditional estate agents charge and the limited service provided by online estate agents that know little about your local marketplace and who sometimes disappear when you need them most!

We would love to hear from you, so call the Derby team now on 01332 851 570 to discuss your requirements, get a free no obligation market appraisal of your property and see how we can assist you.
Northwood - Visit Our Website

Opening Hours
Address

Northwood
5a St. James Street
Derby
Derbyshire
DE1 1QT
01332 851570

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £41,000 £337,000
Lettings 92% 93% £400 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 1 14 4 25 2 2 0 2 0
Areas covered
  • DE1
  • DE3
  • DE23
  • DE22
  • DE24
  • DE21
  • DE56
  • DE65
  • DE72
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA TDS SAGEagent
Latest Properties

No Properties

Images & Videos

“We have sold 2 properties this year with Northwood, a rented ......”

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Nov 16,2017
Minithumbup
By: 'Mr.'
Nov 16,2017
0 people found
this helpful
We have sold 2 properties this year with Northwood, a rented property (where Northwood found our tenants over the past 4-5 years) and our main home. Wendy dealt with sale of rented property and Jenette dealt with sale of our home. Excellent professional service from both. ...
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Comment on agent fees
Very reasonable charges
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By: Wendy Richards
Nov 20, 2017
View all comments (1)
Thank you very much Mr & Mrs Murphy for your excellent feedback. We very much value the business that you have given to us and as you know we take pride in going above an beyond to offering excellent service. We would very much like the opportunity to assist you in the future should the need arise. ...

“Not happy my details were shared with several other external ......”

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Nov 09,2017
Minithumbdown
By: 'Odd123'
Nov 09,2017
0 people found
this helpful
Not happy my details were shared with several other external companies as well as our buyers without asking me first. We didn't get the £100 dispite referring a friend that also sold with Northwood. Northwood often took our buyers side and put pressure on us. Northwood ...
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Comment on agent fees
The fees were average.
Was this helpful? Yes
By: Wendy Richards
Nov 28, 2017
View all comments (1)
As a company, we pride ourselves on offering excellent customer service to our vendors and I am therefore very sorry that you feel that your experience was not a positive one. I take this matter very seriously and will investigate the concerns that you have raised with my team. We certainly would not share your details with other companies without your prior consent and I would like the opportunity to discuss this with you to understand your comments more fully. In addition our aim is always ...

“I have dealt with Northwood in Derby regarding leasing and ......”

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Aug 03,2017
Minithumbup
By: 'More'
Aug 03,2017
1 people found
this helpful
I have dealt with Northwood in Derby regarding leasing and selling a property and have nothing but praise for their efficiency and perseverance when necessary in order to help....
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Comment on agent fees
As expected
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“We had such a great experience selling our house with ......”

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May 23,2017
Minithumbup
By: 'SarahHine'
May 23,2017
0 people found
this helpful
We had such a great experience selling our house with Northwood. Wendy was fantastic from the beginning at our valuation appointment and we are so happy we chose them. The process was really easy and our property was marketed so well it sold in a ...
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Comment on agent fees
Good
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“I happened across Northwood 10 years ago when they first opened ......”

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Sep 05,2016
Minithumbup
By: 'Gary'
Sep 05,2016
1 people found
this helpful
I happened across Northwood 10 years ago when they first opened in Derby and I needed an agent for a fully managed let. Ever since then, they have remained helpful, cheerful and professional in all my dealings with them....
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Comment on agent fees
Agent's fees are in line with the market if you want a fully managed and professional service
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“We have used Northwood for many years for rental properties ......”

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Aug 10,2016
Minithumbup
By: 'Mr'
Aug 10,2016
0 people found
this helpful
We have used Northwood for many years for rental properties and deciding to sell one of them and also our own family home. We would like to say the advice and service we received was excellent and very proffesional. We would strongly recommend them....
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Comment on agent fees
In line with others
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“This was my first buy to let property and so ......”

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May 11,2016
Minithumbup
By: 'Adele'
May 11,2016
1 people found
this helpful
This was my first buy to let property and so was in need of some guidance. Northwood Derby, in particular Wendy made the process extremley straight forward. The service I received was both professional, efficient, and made very simple for someone doing this for the ...
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Comment on agent fees
Good
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“Wendy & Carol offer an outstanding service along with their team ......”

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May 04,2016
Minithumbup
By: 'Mark'
May 04,2016
0 people found
this helpful
Wendy & Carol offer an outstanding service along with their team from years of experience and knowledge of the housing and rental market in Derby. Their professionalism and commitment to me as a Landlord has been excellent. This has always given me peace of mind, security ...
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Comment on agent fees
Reasonable
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“Our principal contact was Wendy, who was really excellent. She ......”

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Mar 29,2016
Minithumbup
By: 'TRULY'
Mar 29,2016
1 people found
this helpful
Our principal contact was Wendy, who was really excellent. She was quick to understand what we wanted from the sale, talked us through every stage of the process, and always gave us sound advice when requested. She also kept us well informed at every stage ...
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Comment on agent fees
The fees were fair in our opinion, and were only payable on completion of sale
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“We were very pleased with the communication between the staff ......”

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Mar 17,2016
Minithumbup
By: 'G&I'
Mar 17,2016
0 people found
this helpful
We were very pleased with the communication between the staff and us when we visited the office we were always greeted with a friendly smile it was a pleasure doing buisness....
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Comment on agent fees
The fees were good
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“Fantastic agent I have used them for 10 years now and ......”

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Mar 09,2016
Minithumbdown
By: 'Michelle'
Mar 09,2016
0 people found
this helpful
Fantastic agent I have used them for 10 years now and the service has always been first class. They have been so friendly and helpful every step of the way. I could not give them a higher recommendation....
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Comment on agent fees
The fees are very reasonable for the quality personal service.
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“Service was excellent and made my first experience of moving ......”

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Feb 20,2016
Minithumbup
By: 'Hannah'
Feb 20,2016
0 people found
this helpful
Service was excellent and made my first experience of moving home easy and stress free. Everything was explained thoroughly and professionally. I have great confidence in their service and knowledge...
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“My relationship with Northwood was both as a Landlord through ......”

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Dec 03,2015
Minithumbup
By: 'Matt'
Dec 03,2015
0 people found
this helpful
My relationship with Northwood was both as a Landlord through to eventually having them act as the estate agent to sell the same house they had let on my behalf. On the letting side they quickly found a tennant for the property who stayed in ...
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“An Absolutely Amazing Agency!. I rented my property through Northwood ......”

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Nov 27,2015
Minithumbup
By: 'Carly'
Nov 27,2015
0 people found
this helpful
An Absolutely Amazing Agency!. I rented my property through Northwood since 2009 and I have just recently sold the same property through them. They are and excellent agency. Wendy was amazing as was Tom and Carol. I have worked with a few of them through the ...
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“Northwood Lettings in Derby have provided us with a professional ......”

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Sep 28,2015
Minithumbup
By: 'Sandra'
Sep 28,2015
0 people found
this helpful
Northwood Lettings in Derby have provided us with a professional and excellent service. They were in contact with us to ensure the correct certificates were in place and to ensure the terms of the let were adhered to by all parties. The staff are polite, ...
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“Great found us a tenant within 3 weeks tenants were very ......”

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Sep 20,2015
Minithumbup
By: 'Jules'
Sep 20,2015
0 people found
this helpful
Great found us a tenant within 3 weeks tenants were very good and are now 18 months with us and are signing for another 6 months the staff were very helpfully at all times . We were with another agent who did not get one person to look at ...
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“We have been letting our city centre flat through Northwood ......”

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Sep 03,2015
Minithumbup
By: 'Jemma'
Sep 03,2015
3 people found
this helpful
We have been letting our city centre flat through Northwood for several years and have experienced nothing but exceptional service. The team are always friendly and helpful, and efficiently resolve any issues before they become problems. The flat has not been empty at any point ...
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“Excellent customer care and a quality service provided - we ......”

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Sep 02,2015
Minithumbup
By: 'David'
Sep 02,2015
2 people found
this helpful
Excellent customer care and a quality service provided - we have recommended Northwoods in Derby to friends and colleagues seeking to rent out property...
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“I ommitted my 5* rating on my previous review so please ......”

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Aug 31,2015
Minithumbup
By: 'Julie'
Aug 31,2015
2 people found
this helpful
I ommitted my 5* rating on my previous review so please amend it to excellent as it was done by mistake. As I said....thr service I received from Northwood Derby was second to none....
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“I have used Northwood for over 9years as a landlord. ......”

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Aug 31,2015
Minithumbup
By: 'Edwards'
Aug 31,2015
0 people found
this helpful
I have used Northwood for over 9years as a landlord. I have always found them to be very professional, considerate and helpful. As a teacher working full-time, the service provided by Northwood has enabled me to rent out my house without worrying about any problems ...
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“The overall service is second to none at Northwood Derby. ......”

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Aug 28,2015
Minithumbup
By: 'Julie'
Aug 28,2015
0 people found
this helpful
The overall service is second to none at Northwood Derby. I found Karen Wesson extremely professional and helpful and therefore would have no hesitation in recommending them....
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“Test review. This is a test. remember to ask allAgents ......”

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Aug 27,2015
Minithumbup
By: 'Andrew'
Aug 27,2015
1 people found
this helpful
Test review. This is a test. remember to ask allAgents to remove this test....
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“I would highly recommend the services of Northwood Derby as ......”

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Aug 21,2015
Minithumbup
By: 'A'
Aug 21,2015
0 people found
this helpful
I would highly recommend the services of Northwood Derby as I consider the staff and company to be highly profficient, polite and professional. I have had dealings with many agents throughout the county and consider the work methods and professional manner in which their properties ...
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“The agent gave good advice on monthly rental level . Dealt ......”

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Aug 17,2015
Minithumbup
By: 'McDonald'
Aug 17,2015
3 people found
this helpful
The agent gave good advice on monthly rental level . Dealt with any concerns and queries from the tenant and myself efficiently. Re-marketed the property at a rate which is hopefully leading to a new tenant with no property downtime and minimal reinvestment ....
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“We have emigrated to France and chose Northwood because of ......”

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Aug 14,2015
Minithumbup
By: 'Joanne'
Aug 14,2015
1 people found
this helpful
We have emigrated to France and chose Northwood because of their professionalism, they were very easy to talk to and put our minds at rest, they understood the type of tenants that we wanted and found us a tenant very quickly and their service is ...
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Comment on agent fees
Very good for the service they are giving
Attachments

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“We chose Northwood to sell our property and were impressed ......”

Share on :
Aug 14,2015
Minithumbup
By: 'Bernard'
Aug 14,2015
1 people found
this helpful
We chose Northwood to sell our property and were impressed with the service throughout the whole process. The communication was excellent as we were kept updated following viewings and right through to completion. We would not hesitate in recommending Northwood or using them again in ...
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“I had a great experience with Northwood right from the ......”

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Aug 13,2015
Minithumbup
By: 'Amanda'
Aug 13,2015
2 people found
this helpful
I had a great experience with Northwood right from the start. I had a number of viewings before I decided on the right property. Tom was punctual, very professional and knowledgeable. He helped me find the right property and answered every single question I had ...
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“We can't recommend Northwood enough, they have been fantastic agents! ......”

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Aug 12,2015
Minithumbup
By: 'happy'
Aug 12,2015
1 people found
this helpful
We can't recommend Northwood enough, they have been fantastic agents! They are a great team, they are pro-active, polite, quickly responsive to requests and have great communication. We used them as rental agents and subsequently to sell the house and they were fantastic in both ...
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“Alice was very efficient when doing my references, she managed ......”

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Aug 10,2015
Minithumbup
By: 'Jason'
Aug 10,2015
2 people found
this helpful
Alice was very efficient when doing my references, she managed to move me into my property within 3 days which prevented me from having to stay in a hotel. Thank you Northwood!!!!!...
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“Fab service from Northwood when I enquirered about viewing a ......”

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Aug 10,2015
Minithumbup
By: 'Claire'
Aug 10,2015
1 people found
this helpful
Fab service from Northwood when I enquirered about viewing a Sales property. They were the first agent to call me as I sent quite a few requests out. Becky also took my details and will call me if anything else comes onto the market which ...
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Landlord Fees

All our fees are shown inclusive of VAT where applicable.

Guaranteed Rent
If you are renting your property to us on the Guaranteed Rent Service, we will not charge you any fees at all.

Charges will apply for our other services, please see the table below for details of these.

Set Up Fee for Fully Managed and Rent Collection
When you first instruct us on either of these schemes you will have to pay a Set Up Fee. This fee covers all the cost of advertising, finding a tenant, compiling the inventory and drawing up agreements etc. The Set Up Fee is payable each time you instruct us to find a new tenant for your property.

A fee for protecting the tenant’s deposit may be charged separately to cover our costs.

Commission for Fully Managed and Rent Collection
We charge a monthly commission for the ongoing management of your property, which will depend on the level of service you require.

Renewal Fee for Fully Managed and Rent Collection
If you are happy to renew the tenancy we may charge you a Renewal Fee, payable prior to the tenant signing a new agreement.

Tenant Find Charges
If you simply want us to find a tenant for your property, we will charge you a one off fee. This fee covers all the cost of advertising, finding a tenant, compiling the inventory and drawing up agreements etc.

Renewal Fee
If you are happy to renew the tenancy we may charge you a Renewal Fee, payable prior to the tenant signing a new agreement.


Maximum Inventory Charge – Tenant Find

This is a charge in addition to the Tenant Find Charges for organising an inventory of the property. The cost will depend on the size of the property and whether furnished or unfurnished.

Maximum Deposit Protection Fee

This fee is payable when we register the tenancy deposit with TDS (The Dispute Service). The charge for managed tenancies is £24 inc VAT per tenancy and for Tenant Find £72 inc VAT per tenancy.

Annual Statement

A charge to prepare an annual statement

Legal Property Notices

Cost for issuing legal notices on behalf of the Landlord.

Section 13 Notices

A charge made for negotiating rent increases on periodic tenancies and issuing the relevant legal notice

Hourly Charge for Additional Work

A hourly charge for additional work including Tenancy disputes.


Our Fees
Charge (inclusive of VAT where applicable)
Standard Set Up Fee - Fully Managed & Rent Collection £360.00
Standard Monthly Commission – Fully Managed 13.2%
Renewal Fee £120.00
Standard Monthly Commission - Rent Collection 10.8%
Standard Tenant Find Charges £540.00
Maximum Inventory Charge £180.00
Maximum Deposit Protection Fee £72.00
Annual Rent Statement £25.00
Legal Property Notices £60.00
Section 13 Notices £25.00
Hourly Charge for Additional Work £60.00
Hourly Rate for Tenancy Dispute Work £60.00


Any percentage fees shown are calculated based on the monthly rent.

We are proud to have Client money protection in place administered by NALS (National Approved Lettings Scheme)

Tenant Fees

Tenant Fees post 1st June 2019 (please see below)


TENANT FEE GUIDE



Before the tenancy starts (payable to Northwood (Derbyshire) Limited “the Agent”).







Holding Deposit* - Maximum of 1 weeks rent (per tenancy)



* This may be a non-refundable payment



This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.

It will be returned to you in the event the landlord is unable to proceed



Deposit**



- 5 weeks of weeks’ deposit

- This is to cover and damages, dilapidations & defaults on the part of the tenant during the tenancy.

During the Tenancy (payable to the Agent)



For English Properties:



Payment of interest for the late payment of rent 3% above Bank of England base rate.







During the Tenancy if permitted and applicable.



Utilities – gas, electricity, water and sewerage

Communications – telephone and broadband.

Installation of cable/satellite.

Subscription to cable/satellite supplier.

Television licence.

Council Tax.



Lost Keys or other Security Devices



Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15 inc. VAT per hour , if appropriate, for the time taken replacing any lost keys or security devices





Variation of Contract ( At Tenant’s Request and if agreed by Landlord).



£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.





Change of Sharer ( At Tenant’s Request and if agreed by Landlord)



£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:

To cover the costs associated with taking landlords instructions, new tenant referencing and Right To Rent checks, deposit registration and preparation of new legal documents





Variation of Contract ( At Tenant’s Request and if agreed by Landlord)_



£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.



Early release from tenancy



If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:



i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner

ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner

iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.

iv) These costs will be no more than the maximum amount of rent outstanding





Other permitted payments.



Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.

we charge £480 inc VAT for Company tenancies

Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.

Tenant Protection





We hold Client Money Protection through NALS. To view our certificate, please Click Here https://mr1.homeflow.co.uk/files/site_asset/image/3805/4897/derbyshire.jpg?1558352644. We are also a member of The Property Ombudsman, which is a redress scheme.

Tenant Fees for pre 1st June 2019 Tenancies

Explanation of our tenant fees permitted under the Tenant Fees Act 2019 transitional provisions, where fees are written into existing tenancy agreements. These apply to all tenancy agreements granted or signed and executed before 31st May 2019, and can be charged up until 31st May 2020


When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the first months’ rent. A full breakdown of our fees can be found further down this page.

All fees include VAT where applicable.


Change of Sharer*
If there is a changeover of tenant during a tenancy, we ask you to pay an administration charge to cover the cost of referencing and drawing up of a new tenancy agreement

* This is a non-refundable payment.

Renewal Charge
Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further fixed term, a charge will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Late Payment of Rent
We reserve the right to charge a fee for chasing any rents that are received more than three days late from the due date.

Early release from tenancy
If you want to leave the property before the end of the tenancy, the landlord may agree to this, but may ask you to continue to pay the rent and all household bills until the date a new tenant moves in or your tenancy comes to a natural end, whichever is the sooner. You may also be asked to pay reasonable costs in re-letting the property.

Mortgage/Landlord references
We are normally pleased to provide a reference for the above purpose. To cover our costs in administration we may charge a fee for this service.

Check out
We will charge a fee for the Check Out appointment at the start of the tenancy.

If we are unable to complete the agreed Check Out appointment due to unreasonable delays by you on the day of the appointment, you may also be charged to cover our reasonable costs. Please also note that rent is payable until the day you move out of the property and surrender the keys.

Arrangement Fee
If we need to arrange for any work at the end of the tenancy because of damage to the property caused by you, we will charge you an arrangement fee of 10% of the cost of the work. This is subject to a minimum charge.

Overpayment of rent
We do not have the authority to cancel your Standing Order at the end of the tenancy and this is your responsibility. If we need to refund you rent because you have not done this, we may charge you an arrangement fee to cover the cost of administration.

Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.

Minimum Arrangement fee
If you request us to provide information relating to your tenancy either during or after your tenancy has ended, there may be a fee payable for the cost of administration.

Our tenant fees for tenancies pre 1st June 2019 are as follows:




Charge (inclusive of VAT where applicable)
Renewal Charge £75.00
Late Payment of Rent £36.00
Early Release from Tenancy £474.00
Mortgage/Landlord References £36.00
Check Out Charge £90.00
Minimum Administration Charge £120.00
Overpayment of Rent £12.00
Change of Sharer £220.00
Abandoned Check Out £96.00

We are proud to have Client money protection in place administered by NALS (National Approved Lettings Scheme)
Last updated at 08/08/2019, 12:57 PM by Wendy Richards
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you are at all unhappy with the service you have received from us, please contact us in the first instance, either by visiting our offices, calling 01332 851570 or by e-mailing [email protected]
Last updated at 10:52 AM 25/06/2019 by allAgents

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Northwood

Branch - Derby, DE1