Crewe & Sandbach, Crewe, CW11
4.9/5, 241 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction
We're professional, approachable and know the area inside outWith an array of estate agents in Crewe & Sandbach to choose from, deciding which one to go to can often be quite a challenge in itself! We often find people looking for lettings and sales in South Cheshire can find the whole ... show more We're professional, approachable and know the area inside out
With an array of estate agents in Crewe & Sandbach to choose from, deciding which one to go to can often be quite a challenge in itself! We often find people looking for lettings and sales in South Cheshire can find the whole experience a bit stressful and time consuming.

So what makes us different? Our Cheshire estate agents office is owned by Andy Heath and Clarie Heath, who along with the team of local property experts will guide you through the process of letting or selling your home. Together we will help guide you through the process in Crewe, Sandbach, Nantwich, Northwich and surrounding areas.

Not only do we have great customer service and a great deal of helpful knowledge of the property sector, but we have a large property portfolio of lettings and sales not only in Crewe & Sandbach but across the whole of South and Mid Cheshire, which is regularly updated with the latest properties available. From city centre flats to country farmhouses, we have the experience and reach to achieve a successful tenancy or sale for you.

Opening Hours
Address

Northwood
9 Hightown
Sandbach,Crewe
Cheshire
CW11 1AD
01270 768917

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £23,700 £440,000
Lettings 97% 96% £350 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
89 4 99 5 21 1 13 1 7 1
Areas covered
  • CW1
  • Sandbach
  • CW2
  • Crewe
  • CW4
  • Nantwich
  • CW5
  • CW6
  • CW7
  • CW8
  • Knutsford
  • CW10
  • CW11
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS DPS TDS SAGEagent
Latest Properties
Images & Videos

“Both agents very very helpful,kind, great people skills I ......”

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Nov 19,2015
Minithumbup
Suzanne
By: 'Aiden'
Nov 19,2015
0 people found
this helpful
Both agents very very helpful,kind, great people skills I have had Few problems with the property and they both helped me to the best of there ability to get them sorted and succeeded Thankyou and well done :)...
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Comment on agent fees
Great price, and a lot for the money very happy
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“I have been a tenant with Northwood for six years ......”

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Nov 16,2015
Minithumbup
Rena
By: 'Helen'
Nov 16,2015
0 people found
this helpful
I have been a tenant with Northwood for six years and have always received excellent response from them. Over the year's when my circumstances have changed Rena and Sharon have always been exceptional there advice and support has been invaluable. They are both friendly and ...
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“I am strongly recommend Mrs Andronicou! She found us the ......”

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Nov 14,2015
Minithumbup
Rena
By: 'Iliyan'
Nov 14,2015
0 people found
this helpful
I am strongly recommend Mrs Andronicou! She found us the best property for us! Very quick response! Both sides were satisfied!...
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“I have been with this company for 4 1/2 years now and ......”

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Nov 12,2015
Minithumbup
Rena
By: 'charlotte'
Nov 12,2015
1 people found
this helpful
I have been with this company for 4 1/2 years now and found their support outstanding if ever I have had an issue with maintenence they are always there to help and quick to fix the problem. Sharon in accounts has been ever so helpful through my ...
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“The initial process of signing our property up with Northwoods ......”

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Nov 02,2015
Minithumbup
Suzanne
By: 'Tara'
Nov 02,2015
0 people found
this helpful
The initial process of signing our property up with Northwoods was very smooth and we felt very comfortable leaving our house in their hands. Tenants were found very quickly and we were extremely happy with them. Suzanne has been especially good at keeping in communication ...
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“I don't live in Crewe so I have to rely ......”

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Oct 29,2015
Minithumbup
Suzanne
By: 'Chris'
Oct 29,2015
0 people found
this helpful
I don't live in Crewe so I have to rely on Northwoods to look after my rental property. Just recently I have been dealing with Suzzane to solve quite a difficult problem. She dealt with everything in a professional and friendly manner and really did ...
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“Rena has given me suberb advice re transitioning from private ......”

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Oct 29,2015
Minithumbup
Rena
By: 'waterwaybabies'
Oct 29,2015
0 people found
this helpful
Rena has given me suberb advice re transitioning from private to agent managed property. It has been a huge relief to realise that we have a viable solution to a problem that we have had managing our own property. I have every confidence that my ...
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“Best letting agency I have ever dealt with. Quick response ......”

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Oct 22,2015
Minithumbup
By: 'Arturas'
Oct 22,2015
0 people found
this helpful
Best letting agency I have ever dealt with. Quick response to emails and calls. Handy problems reporting system online with rapid response. Very helpful staff. Overall: 9.5/10....
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“I used Northwood to sell my property, this sold within ......”

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Oct 22,2015
Minithumbup
By: 'Amanda'
Oct 22,2015
0 people found
this helpful
I used Northwood to sell my property, this sold within a week to the first viewers. I dealt mainly with Lucy who was great, she was very helpful and professional. If Lucy wasnt in the office the other staff knew my case and were keen ...
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Comment on agent fees
Lucy was very happy to negotiate on the fees we paid
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“Northwood were fantastic from my intial call to Dan through ......”

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Oct 21,2015
Minithumbup
Rena
By: 'R'
Oct 21,2015
0 people found
this helpful
Northwood were fantastic from my intial call to Dan through to the viewing with Lucy and sales process. Supported excellently by Reena. Northwood were always helpful, nothing was ever too much trouble for them. They always gave me time, when not always available to speak ...
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Comment on agent fees
N/A as a buyer
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“Fantastic service at a difficult time when we needed a ......”

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Sep 21,2015
Minithumbup
Rena
By: 'Jane'
Sep 21,2015
0 people found
this helpful
Fantastic service at a difficult time when we needed a home to rent as house purchase fell through. Listened to our requirements and the first property shown was perfect. Many thanks and we would definately use you again...
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“Northwood are a company who I trust completely. I find ......”

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Sep 03,2015
Minithumbup
Rena
By: 'Jon'
Sep 03,2015
2 people found
this helpful
Northwood are a company who I trust completely. I find their staff to be reliable and genuine. I live around 1 hours drive from my rented property and their assistance in dealing with the lettings side and also any repair issues is invaluable and gives peace ...
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By: Andy Heath
Sep 04, 2015
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Thanks Jon. Pleasure to work with you. ...

“I had to move from London to Crewe at short ......”

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Sep 02,2015
Minithumbup
Rena
By: 'ChristinaN'
Sep 02,2015
1 people found
this helpful
I had to move from London to Crewe at short notice for work. Northwood were brilliant at helping me to find a flat, and processed my application very quickly. This really took the stress out of having to move! They dealt with any queries and ...
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“Have to say impressed. Having had a bad experience with ......”

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Aug 31,2015
Minithumbup
By: 'Tenant'
Aug 31,2015
3 people found
this helpful
Have to say impressed. Having had a bad experience with Northwoods earlier this year and felt unable to route complaint in effective way, Andrew Heath took the time to respond to my review on here. Since which he has clearly investigated my concerns and commented/ ...
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By: Andy Heath
Sep 01, 2015
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Dear "Tenant" Thanks you for your feedback and revised rating ...

“We have been working with Northwood for some time now ......”

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Aug 28,2015
Minithumbup
Suzanne
Rena
By: 'A'
Aug 28,2015
1 people found
this helpful
We have been working with Northwood for some time now and always find their staff to be clear and precise with the information we require and receive and this is always delivered in a friendly and positive manner. The frequency of works we receive indicates ...
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By: Andy Heath
Aug 28, 2015
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Thanks Guys. Pleasure to work with you ...

“Brilliant service. Rena was and is very professional. She always ......”

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Aug 27,2015
Minithumbup
Rena
By: 'Fiona'
Aug 27,2015
2 people found
this helpful
Brilliant service. Rena was and is very professional. She always goes the extra mile to help explain things and always finds us tenants who are well vetted....
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“It is a pleasure to be a tenant with Northwood! ......”

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Aug 19,2015
Minithumbup
By: 'Charle'
Aug 19,2015
1 people found
this helpful
It is a pleasure to be a tenant with Northwood! All the staff are so lovely and helpful and they always ensure anything and everything is completed and resolved as quickly and smoothly as possible. It was certainly a no brainer for us to return ...
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By: Andy Heath
Aug 28, 2015
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Charle. Thanks for coming back to us. Hope you enjoy the house. We think its one of the nicest we seen on our books this year ...

“I have recently moved into a rental property and have ......”

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Aug 15,2015
Minithumbup
Rena
By: 'Mr'
Aug 15,2015
2 people found
this helpful
I have recently moved into a rental property and have used these agents for the first time. We have never rented before and this experience was daunting for us. We contacted many agencies and registered that we were searching for a property in a particular ...
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Comment on agent fees
Reasonable fees
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By: Andy Heath
Aug 17, 2015
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Dear Mr & Mrs Mensah Thanks for using our services and for your feedback. We hope you enjoy your new home ...

“Rena is an excellent member of staff and clearly cares ......”

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Aug 15,2015
Minithumbup
Rena
By: 'Louise'
Aug 15,2015
3 people found
this helpful
Rena is an excellent member of staff and clearly cares about the properties and the needs of tenants and landlords. Viewing this property was flexible informative and helpful from start to finish. Rena was friendly professional and helped us to secure tenancy on the property ...
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By: Andy heath
Aug 17, 2015
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Louise Thanks for using us and for your feedback ...

“Looking for a long term rental in Sandbach for our ......”

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Aug 12,2015
Minithumbdown
By: 'Tenant'
Aug 12,2015
0 people found
this helpful
Looking for a long term rental in Sandbach for our family at the beginning of this year. Arranged to view a property, agent no show for first appointment. Rearranged viewing and agreed to rent it. Asked clarity on couple of things, agent said they would ...
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Was this helpful? Yes
By: Andrew Heath
Aug 13, 2015
View all comments (1)
I'm sorry to hear of your experience. All complaints received into the office should be referred directly to me regardless of the address to which they are directed and I apologise if this has not happened. My direct email is [email protected]. If you can contact me directly or provide a contact number to the office I will be happy to discuss your problems with you. ...

“Excellent service . Very professional but also very personalStaff dealt with ......”

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Aug 05,2015
Minithumbup
Rena
By: 'D'
Aug 05,2015
4 people found
this helpful
Excellent service . Very professional but also very personal Staff dealt with problems arising in a very sensible and professional way; I have nothing but praise...
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“I have a property with Northwood Sandbach which they manage ......”

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Apr 23,2015
Minithumbup
Rena
By: 'Helen'
Apr 23,2015
5 people found
this helpful
I have a property with Northwood Sandbach which they manage for me on the platinum scheme. I have received excellent communication from them and excellent service. My communications are dealt with promptly and payments always correct and on time. A pleasure to deal with, they ...
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By: Andy Heath
Jul 28, 2015
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Thanks Helen for your review and continued business! ...

“Our dealings with Northwood have been excellent. The initial process ......”

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Jan 24,2015
Minithumbup
By: 'Richard'
Jan 24,2015
2 people found
this helpful
Our dealings with Northwood have been excellent. The initial process of putting our house on the rental market and subsequent renewal have all been made very easy and professional. They always respond to contact either by phone and email and dealt promptly with an issue ...
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“I have found Northwood Sandbach to be proactive and helpful. ......”

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Jan 12,2015
Minithumbup
By: 'Darren'
Jan 12,2015
1 people found
this helpful
I have found Northwood Sandbach to be proactive and helpful. In the event that a tenant falls behind with the rent, prompt action is taken to resolve the matter. They provide friendly advice and understand fully the problems landlords can face from time to time. ...
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“We use Northwood to let our Sandbach property. From our ......”

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Jan 08,2015
Minithumbup
By: 'JandD'
Jan 08,2015
1 people found
this helpful
We use Northwood to let our Sandbach property. From our first meeting with Andy the service has been very good. Friendly and professional. They are extremely responsive to our queries be they via email or telephone. A reliable long term tenant was found quickly. Regular ...
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Comment on agent fees
We are on a guaranteed rent contract so all fees are wrapped up in the contract.
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“Terrible dealings - the list is endless. Almost non-existent communication, ......”

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Jun 05,2009
Minithumbdown
By: 'kevinandjanet'
Jun 05,2009
1 people found
this helpful
Terrible dealings - the list is endless. Almost non-existent communication, they ignore emails and messages left on their answering machine, their inventory had nearly 100 errors/omissions (and included items we did not leave in the property so we think the inventory after we left was ...
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Was this helpful? Yes
By: Andrew Heath
Nov 13, 2014
View all comments (3)
I am sorry to hear of the issues involved in the management of your property. Since 2009 we have seen many changes in our operations in Crewe & Sandbach . In March 2013 following a change of ownership we brought all our letting operations under one roof at 36 High Street Sandbach, there has been a significant investment in both new systems and in a completely new team of staff with extensive experience in the local area. Our inventories are now performed by a leading third party inventory compan ...

“An outstanding service provided from start to finish of our ......”

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Nov 11,2015
Minithumbup
Rena
Suzanne
By: 'Fletch73'
Nov 11,2015
0 people found
this helpful
An outstanding service provided from start to finish of our contract. Honest, trusworthy and fully comliant with my needs as a landlord. Every step of the process was fully explained, clear and professional. I was always kept fully informed of all developments with the rental ...
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Comment on agent fees
As I signed up to the garnteed rent service I was paying additional fee's. However for my circumstances the service was perfectly suited to my needs and I am happy to pay a little extra per month for the peace of mind hassel free enviroment
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“I use Northwoods to rent my property in Crewe and ......”

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Feb 02,2018
Minithumbup
Rena
By: 'Kathy'
Feb 02,2018
0 people found
this helpful
I use Northwoods to rent my property in Crewe and have found Rena to be very knowledgeable and everything to do with the rental process has gone so smoothly and we now have a great tenant in situ who is equally happy. I would also ...
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Comment on agent fees
Very good because you not only get what you pay for in the fee you also get a great team who go out of their way to help and advise.
Was this helpful? Yes

“We currently rent through Northwood and the sandbach branch have ......”

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Aug 18,2015
Minithumbup
By: 'MasonL'
Aug 18,2015
4 people found
this helpful
We currently rent through Northwood and the sandbach branch have been fantastic, at the end of our first 6 months tenancy we attempted to move to another property through a different letting agent, we were treated terribly by this different letting agent and lost the property ...
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By: Andy Heath
Aug 19, 2015
View all comments (1)
Thanks for your comments. We're really pleased that we were able to help and that you're staying with us ...

“On the day my tenants moved in 6 months ago, the ......”

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Nov 17,2015
Minithumbup
Suzanne
By: 'Bethan'
Nov 17,2015
0 people found
this helpful
On the day my tenants moved in 6 months ago, the removal company caused minor damage to our property to which they admitted liability. Although it was minimal damage and the removal company is a very well known international company, I am still waiting payment for ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood is committed to the highest standards of service and compliance. Each of our branches is bound by the Property Ombudsman’s Code of Practice.

We understand that sometimes things can go wrong and if they do we are committed to resolving problems with the minimum of inconvenience.

Our complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Should you require assistance with this process, please email us at [email protected] . Whilst we cannot deal directly with your complaint, we are here to help.

We have a standard procedure for handling complaints which is as follows:
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman at the following address:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 1:48 PM 21/08/2018 by Andrew Heath

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Branch - Crewe & Sandbach, Crewe, CW11