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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 241 Reviews
95% Recommended
100% sales valuation accuracy
97% letting valuation accuracy
100% sales fee satisfaction
96% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £23,700 | £440,000 |
| Lettings | 97% | 96% | £350 | £2,000 |
Northwood
9 Hightown, Crewe, Cheshire
CW11 1AD
01270 768917
No Branch Video found...
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Rena
By : 'Miss'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CW1
Rena and team and really helpful. Made the process of moving so smooth and promptly worked around my move in dates. Really appreciate... Read Full Review
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Rena
Suzanne
By : 'D.Jones'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : CW1
Great service and support over many years from Rena and the team. Always helpful and proactive. Great work!... Read Full Review
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Rena
By : 'Lynne'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CW11
As a landlord who has been with Northwood Sandbach for a number of years, I want to say thank you to Rena and her team for the help and assistance they have given to me and in turn my tenants. Rena really knows her stuff and her lettings experience and knowledge has been invaluable. She has... Read Full Review
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Jessica
Cathy
By : 'JP'
Services : Letting( As a Tenant )
Rent PCM : £640
Would you recommend ? : Yes
Postcode : CW11
Inspection at my rental place today. Jessica was truly professional and clear spoken with me. Truely impressed with her and deaf awareness. Absolutely delighted with her. She work there for a year I believe……Bright future ahead of her. Up there with Cathy, Rena and Holly……Very well done of your... Read Full Review
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Cathy
By : 'Heidi'
Services : Letting( As a Tenant )
Rent PCM : £1295
Would you recommend ? : Yes
Postcode : CW11
Very professional check out service at end of tenancy. Recommended for... Read Full Review
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Paul
By : 'PAUL'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : CW11
I have been using Northwoods for the past five years. i have three properties on the guaranteed rental scheme. As i live abroad and have been unable to have a hands on approach in managing the properties the scheme has been invaluable. I have always found all members of the team to be friendly,... Read Full Review
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Laura
Cathy
By : 'Nathan'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : CW11
I would just like to publicly thank Cathy /Laura and team for their incredible help over the last few weeks. Sometimes these reviews are based around levels of professionalism etc. However whilst these guys have shown all of that, they have also shown compassion and kindness. Laura and Cathy have... Read Full Review
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Rena
By : 'anthony'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CW11
Brilliant service. We have used Northwood since we purchased in 2014. Looked at other agents at the outset, there was no doubt who we would engage. Rena provides us with first class straight forward advice. We live remotely so a class act as an agent is essential, we are confident to trust our... Read Full Review
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Cathy
By : 'JP'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CW11
As a profoundly deaf who have lived by himself in the same place since 2020 , am very grateful for your professional , patience and kindness with me. Cathy is a first class letting agent who bring some positive and kindness into her role and I am someone who fully support the inspection rules. I... Read Full Review
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Rena
By : 'Rosemary'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CW11
We absolutely adore Rena - she is so communicative and provides such a personal service. we couldn’t recommend Northwood more... Read Full Review
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Laura
By : 'Sira'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CW11
Laura was super friendly and helpful. She made us feel comfortable from the get go and went above and beyond. She was open to feedback and communication was... Read Full Review
By : Laura
May 9, 2023Thank you so much, it was a joy to work with ...
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Susan
Laura
By : 'Sabrina'
Services : Sales( As a Buyer )
Sold price : £403000
Would you recommend ? : Yes
Postcode : CW11
Great customer service, always willing to go above and beyond and they answered all queries very quickly, even when messages were left because they were unavailable at the time of a... Read Full Review
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Rena
Cathy
By : 'Crawford'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : CW11
Brilliant team, lovely folks, Northwood have given us real peace of mind managing our property whilst we've been abroad.... Read Full Review
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Cathy
Rena
By : 'Darren'
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : CW10
Undoubtedly the best agent I have ever used to look after and manage my BTL portfolio interests. Thank you for your professionalism, knowledge & going the extra mile for me... Read Full Review
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Rena
By : 'Heather'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CW1
Rena is wonderful. Always friendly and easy to deal with. Nothing is too much trouble for her. Thank you for your help over the... Read Full Review
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Rena
By : 'Kathryn'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : CW11
I needed support as new landlord and was delighted my property was let within days of listing. Professional service and very easy... Read Full Review
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Cathy
By : 'Edwin'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : CW7
I needed a house on a short notice close to my work. I was helped in a very professional way by Cathy Wilson. She was very helpful by choosing the right house for me and was a great help in handling all the... Read Full Review
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By : 'Christopher'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CW11
Being a new landlord i wanted a agent that would take care of the day to day issues, finding tenants, collecting rent etc the team at Northwood based in Sandbach are fantastic being local i know i can pop in and the letting team will deal with anything i ask very efficiently, i am confident and... Read Full Review
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Rena
By : 'Baker'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CW11
We have a couple of properties which are managed by Rena and her team - Northwood Sandbach. We always receive a professional service - ensuring the right tenant is found. Any issues are promptly raised in a fair and balanced way reflecting the interests of both the landlord and tenant. We always... Read Full Review
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Rena
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CW5
I had such an amazing experience working with Rena. She was extremely professional, knowledgeable, and communicative throughout the entire process. From the moment we contacted her, she took the time to understand our needs and provided us with valuable insights on how to make our property more... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Northwood is committed to the highest standards of service and compliance. Each of our branches is bound by the Property Ombudsman’s Code of Practice.
We understand that sometimes things can go wrong and if they do we are committed to resolving problems with the minimum of inconvenience.
Our complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Should you require assistance with this process, please email us at customerservice@northwooduk.com . Whilst we cannot deal directly with your complaint, we are here to help.
We have a standard procedure for handling complaints which is as follows:
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman at the following address:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.
The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 8/21/2018, 7:18:14 AM by allAgents
