Shepherds Bush, London, W12
4.7/5, 93 reviews
94% recommended
93% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
Well situated and connected to the buzzing microcosm of London that is Shepherd's Bush, the staff in our bright, newly renovated office love being a part of the bustle of West London life and have a wealth of knowledge about the area and the accommodation it offers.This location really ... show more Well situated and connected to the buzzing microcosm of London that is Shepherd's Bush, the staff in our bright, newly renovated office love being a part of the bustle of West London life and have a wealth of knowledge about the area and the accommodation it offers.

This location really does have everything from fine dining, culture and brilliant night life, to great schools and excellent shopping with both independent boutiques and Westfield shopping centre on its doorstep.

With three other branches in Ealing Broadway, Northfield Avenue and Pitshanger Lane, our team also has access to a large number of customers and homes in the wider surrounding area and are well placed to help you with all of your property needs.
Northfields - Award-Winning  Estate Agents

Opening Hours
Address

Northfields
127 Askew Road
Shepherds Bush,London
Greater London
W12 NAU
020 8740 8833

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 95% £221,000 £820,000
Lettings 100% 96% £890 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 1 38 3 17 1 9 0 2 1
Areas covered
  • W12
  • W3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS TDS SAGEagent Relocation Agent Network
Latest Properties

“Northfields were a pleasure to deal with. Appointments were kept, ......”

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Jan 12,2013
Minithumbup
By: 'A'
Jan 12,2013
0 people found
this helpful
Northfields were a pleasure to deal with. Appointments were kept, the staff were informed and everything was transparent. A total contrast with other agents I have used in a landlord capacity. Recommended for sure....
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“I phoned on behalf of my daughter, who is abroad ......”

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Nov 27,2012
Minithumbup
By: 'Alan'
Nov 27,2012
0 people found
this helpful
I phoned on behalf of my daughter, who is abroad and therefore has difficulty keeping track of payments received and expenses incurred for her flat. Kevin promised to get answers to my questions from the accounts team and within 5 minutes Sarah had got back to ...
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“I was generally very pleased with the service I received ......”

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Oct 18,2012
Minithumbup
Charmaine
By: 'DP'
Oct 18,2012
1 people found
this helpful
I was generally very pleased with the service I received from Northfields. All members of the lettings team that I dealt with were polite and helpful at all times, especially Jamie-Lee, Kevin and Charmaine. The new tenancy was dealt with very efficiently and I have ...
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“Both Jamie and Kevin have provided a friendly and professional ......”

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Aug 20,2012
Minithumbup
By: 'Vincent'
Aug 20,2012
0 people found
this helpful
Both Jamie and Kevin have provided a friendly and professional service. Their attentiveness and responsiveness has helped make my recent move pleasant and relatively stress-free. Although there have been some errors made, they were quick to notify and rectify the issues. Both Jamie and Kevin ...
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“We sold a property using Northfields. All the staff were ......”

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Jul 18,2012
Minithumbup
By: 'Jill'
Jul 18,2012
0 people found
this helpful
We sold a property using Northfields. All the staff were helpful, friendly and supportive throughout the process. They dealt with viewings and gave good advice....
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“I bought a house near East Acton, the agent helped ......”

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Jul 16,2012
Minithumbup
By: 'Aysan'
Jul 16,2012
0 people found
this helpful
I bought a house near East Acton, the agent helped me so much as I was leaving the UK for summer holiday. They have done all the staff related to the house and then I asked them to let it and I am so happy ...
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“Jamie was very helpful from the offset to ensure that ......”

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Jul 03,2012
Minithumbup
By: 'Khurrum'
Jul 03,2012
0 people found
this helpful
Jamie was very helpful from the offset to ensure that we could secure the property quickly. We had a very quick turn around and were moved in within 2 weeks. I believe Jamie's good work was pivotal in making this happen and would highly recommend colleagues ...
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“As a first time landlady I found the whole thing ......”

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Jun 22,2012
Minithumbup
Charmaine
By: 'Francesca'
Jun 22,2012
1 people found
this helpful
As a first time landlady I found the whole thing quite daunting and both Charmaine Grant and Jamie Lee-Cripps have helped me through the process with great efficiency and charm. I am extremely impressed by the quality of care and concern that they have shown, ...
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“My daughter was desperately looking for a studio and had ......”

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Jun 22,2012
Minithumbup
By: 'Coopoosamy'
Jun 22,2012
1 people found
this helpful
My daughter was desperately looking for a studio and had only two weeks to find accommodation. In addition to this was under great pressure as she had to do revision for exam. Faced with these two most pressured factors we needed Estate Agent staff who ...
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“Jamie was helpful and friendly throughout the letting process. we ......”

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May 04,2012
Minithumbup
By: 'Beth'
May 04,2012
0 people found
this helpful
Jamie was helpful and friendly throughout the letting process. we had a few setbacks which were dealt with by Jamie efficiently and proffessionally. I would have no hesitation in recommending Jamie to others....
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“Jamie was very good in all aspects of helping us. ......”

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May 03,2012
Minithumbup
By: 'Louisa'
May 03,2012
0 people found
this helpful
Jamie was very good in all aspects of helping us. The property we were looking at actually asked us to pay our money up front for a year's rent each! This was a lot of money and instantly we were concerned! However Jamie was nothing ...
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“Jamie was hugely helpful and friendly when viewing the property ......”

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May 01,2012
Minithumbup
By: 'Lisa'
May 01,2012
0 people found
this helpful
Jamie was hugely helpful and friendly when viewing the property and throughout all of my correspondence with Jamie and the rest of the team at Northfields they were all very organised, professional and friendly, which made the move a zero-drama situation. An absolute pleasure!...
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“A very efficient and successful experience with the team at ......”

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Apr 24,2012
Minithumbup
By: 'Mark'
Apr 24,2012
0 people found
this helpful
A very efficient and successful experience with the team at northfields. They undertook the responsibility of leasing my apartment and within a very short period sourced various candidates and completed the search with tenants that fitted our requirements. The communication with the team was very ...
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“I used Northfileds to rent a property at Shephperts Bush ......”

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Apr 23,2012
Minithumbup
By: 'Nikoleta'
Apr 23,2012
0 people found
this helpful
I used Northfileds to rent a property at Shephperts Bush area. Jamie Lee Cripps was the agent that took care of my case. Jamie was always very honest, kind and always positive! I felt very comfortable communicating with her and I highly recommend both the ...
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“Jamie was helpful and friendly and very responsive to our ......”

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Mar 07,2012
Minithumbup
By: 'Sandie'
Mar 07,2012
0 people found
this helpful
Jamie was helpful and friendly and very responsive to our queries. She made the whole process less stressful....
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“An excellent service from Northfields from the initial meeting and ......”

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Mar 05,2012
Minithumbup
By: 'Katie'
Mar 05,2012
0 people found
this helpful
An excellent service from Northfields from the initial meeting and process of marketing the flat to securing our tenant from the first morning of viewings. No query seemed to be a problem; the team listened and supported us through the whole process. Highly recommended....
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“Jamie and Louise were both great. We found a lovely ......”

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Mar 03,2012
Minithumbup
By: 'Poppy'
Mar 03,2012
0 people found
this helpful
Jamie and Louise were both great. We found a lovely flat through them very quickly and they were very helpful and efficient when it came to getting all the paperwork sorted out afterwards....
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“All of them very kind and helpfully...”

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Mar 03,2012
Minithumbup
By: 'Maria'
Mar 03,2012
0 people found
this helpful
All of them very kind and helpfully...
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“All of them very kind and helpfully...”

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Mar 03,2012
Minithumbup
By: 'Maria'
Mar 03,2012
0 people found
this helpful
All of them very kind and helpfully...
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“I managed to find a new tenant within 2-3 weeks ......”

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Mar 02,2012
Minithumbup
By: 'Alex'
Mar 02,2012
0 people found
this helpful
I managed to find a new tenant within 2-3 weeks of contacting Northfields (Shepherds Bush)! Jamie and Louise were absolutely magnificent from the day one!! Nothing seems to be too difficult for them and they always have time to talk to me or e-mail me, ...
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“Right from our first phone conversation, Jamie was helpful and ......”

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Feb 28,2012
Minithumbup
By: 'Mark'
Feb 28,2012
0 people found
this helpful
Right from our first phone conversation, Jamie was helpful and pro-active without leaving me feeling that she was trying to push a property on me at any cost. Unlike many agents, she checked that properties were OK with dogs before I wasted my time by ...
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“Jamie Lee helped us initially and was very straight forward ......”

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Feb 14,2012
Minithumbup
By: 'Kris'
Feb 14,2012
0 people found
this helpful
Jamie Lee helped us initially and was very straight forward and helpful. We liked te flat and Jamie Lee made it easy for us to get it. Both Jamie Lee and Louise dealt with all of our paperwork with no fuss or Problems and we ...
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“I was delighted by the service offered by CARL JENKINS, ......”

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Jan 25,2012
Minithumbup
By: 'a.rose'
Jan 25,2012
0 people found
this helpful
I was delighted by the service offered by CARL JENKINS, PROPERTY MANAGER in particular. He was efficient, contactable and able to always sort out issues Repair prices for firms on his books were excellent. He made renting out my property a pleasure His service in ...
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By: Lettings Director - Silvia Eldawi
Jan 26, 2012
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Thank you for your kind words and positive feedback. We work very hard to agree excellent rates to keep maintenance costs down for our clients. Best Regards, Silvia Eldawi - Lettings Director ...

“We had an excellent experience finding a flat to let ......”

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Jan 11,2012
Minithumbup
By: 'wtcramer'
Jan 11,2012
0 people found
this helpful
We had an excellent experience finding a flat to let through the Shepherd's Bush branch of Northfields. Jamie answered all of our queries promptly and professionally, and found all the staff quite friendly. Jamie and Louise made the move in process easy, and northfields use ...
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By: Response from the Lettings Director
Jan 26, 2012
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Thank you for the 5 stars for Sheperds Bush! We regret that the Ealing Broadway office let you down on this occasion. Best regards, Silvia Eldawi ...

“I used Northfields to find a flat in the area ......”

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Dec 19,2011
Minithumbup
By: 'GaryF'
Dec 19,2011
0 people found
this helpful
I used Northfields to find a flat in the area to rent. They were very helpful, quick and efficient. I viewed some recommended flats within days of being in touch, and was then able to progress the tenancy despite being at a distance. Since then, ...
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By: Response from the Lettings Director
Jan 26, 2012
View all comments (1)
Thank you for the 5 star review it means a lot to us. Best regards, Silvia Eldawi ...

“The team at Northfields are very warm and friendly, and ......”

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Nov 24,2011
Minithumbup
By: 'DMcMillan'
Nov 24,2011
0 people found
this helpful
The team at Northfields are very warm and friendly, and as flexible as you could hope for....
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By: Response from the Lettings Director
Jan 26, 2012
View all comments (1)
We are really grateful for your positive review. Best regards, Silvia Eldaw ...

“Oliver was incredibly helpful, very personable. He dealt with our ......”

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Aug 08,2011
Minithumbup
By: 'Merve'
Aug 08,2011
0 people found
this helpful
Oliver was incredibly helpful, very personable. He dealt with our request in a highly professional manner. Would definitely be using this agency again in the future....
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By: Sales Director for Northfields
Oct 30, 2011
View all comments (1)
Thank you for your kind words it is really nice to see we are getting it right in Shepherds Bush the whole team work very hard. I have made Oliver aware and he is very greatful. We look forward to seeing you again in the future. Can I mention if you do decide to recommend us to your friends or family we give you £150* as a way of saying thank you. *subject to terms and conditions Nick Devonport Sales Director ...

“Lovely agents, the girls were very patient and friendly, they ......”

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Aug 06,2011
Minithumbup
By: 'Nina'
Aug 06,2011
0 people found
this helpful
Lovely agents, the girls were very patient and friendly, they basically sorted out everything for us, jamie-lee. Cripps from the askew road branch and Louise Mcmenamin from the Northfields avenue. I liked the fact that they paid attnetion to exactly what I had for my ...
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“Lovely agents, the girls were very patient and friendly, they ......”

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Aug 06,2011
Minithumbup
By: 'Nina'
Aug 06,2011
0 people found
this helpful
Lovely agents, the girls were very patient and friendly, they basically sorted out everything for us, jamie-lee. Cripps from the askew road branch and Louise Mcmenamin from the Northfields avenue. I liked the fact that they paid attnetion to exactly what I had for my ...
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“Very disappointed with how my case was handled. It took ......”

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May 31,2011
Minithumbdown
By: 'Dissapointed'
May 31,2011
4 people found
this helpful
Very disappointed with how my case was handled. It took me 2 days to finally speak with someone in the office (I had to chase the agent)! Agent was disrespectful, put down the phone on me. Felt like she is the one paying me salary not ...
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Staff picture Caroline
(10)
Staff picture Charmaine
(8)
Staff picture Matthew
(3)
Staff picture Aimee
(1)
Staff picture Amy Butler
Staff picture Paul

Tenant Fees

To move into this property you will need to pay rent in advance (usually monthly in advance) as well as a deposit of 5 weeks rent (or have a Zero Deposit policy in place if applicable.) Details of permitted payments and default fees can be found in our Tenant Guide and Tenancy Agreement.

Most tenancies are Assured Shorthold Tenancies. If you are not renting this property under an Assured Shorthold Tenancy or licence agreement then you will also have to pay the following prior to the commencement of a tenancy: Administration fee (£300 inclusive of VAT);Referencing fee (£75 per tenant/guarantor);Inventory check (prices vary depending on size and furnishing of the property.)

Please note, the rent advertised is pure rent and does not include any additional services such as council tax, water rates or utilities.

For your protection we are members of a Client Protection Scheme:
Membership number A476
The National Approved Letting Scheme
Eagle Tower
Montpellier Drive
Cheltenham
GL50 1TA

We will always investigate any complaint raised to us. You can email if you need to escalate anything that you are not happy with and we shall guide you through our internal complaints procedure.
We are also a member of a redress scheme:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

Where we hold a Tenancy Deposit we register it with the TDS which stands for Tenancy Deposit Scheme. Their address is:
Tenancy Deposit Scheme (TDS),
PO Box 1255,
Hemel Hempstead,
Herts,
HP1 9GN
Last updated at 12/06/2019, 12:57 PM by Beth Waring
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:23 PM 28/03/2019 by Beth Gregory

Awards won by Northfields, London W12 NAU



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Northfields

Branch - Shepherds Bush, London, W12