Shepherds Bush, London, W12
4.7/5, 93 reviews
94% recommended
93% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction
Well situated and connected to the buzzing microcosm of London that is Shepherd's Bush, the staff in our bright, newly renovated office love being a part of the bustle of West London life and have a wealth of knowledge about the area and the accommodation it offers.This location really ... show more Well situated and connected to the buzzing microcosm of London that is Shepherd's Bush, the staff in our bright, newly renovated office love being a part of the bustle of West London life and have a wealth of knowledge about the area and the accommodation it offers.

This location really does have everything from fine dining, culture and brilliant night life, to great schools and excellent shopping with both independent boutiques and Westfield shopping centre on its doorstep.

With three other branches in Ealing Broadway, Northfield Avenue and Pitshanger Lane, our team also has access to a large number of customers and homes in the wider surrounding area and are well placed to help you with all of your property needs.
Northfields - Award-Winning Estate Agents

Latest Reviews

View all Reviews 93
9th Oct 2022
reviewed by 'F'
“Matthew has helped us find a new flat at the right price and the right time - he’s really ......”
26th Sep 2022
reviewed by 'Liz'
“I used Northfields a second time and found them once again to be outstanding on all levels. Caroline found me ......”
18th Jul 2022
reviewed by 'Vijay'
“Caroline and the team provided a wonderful service from start to finish, keeping me informed throughout the entire period and ......”
7th Jul 2022
reviewed by 'Acton move'
“Caroline Watkins of Askew Road Northfields got our sale and purchase over the line against what seemed like all the ......”
21st Apr 2022
reviewed by 'Uendi'
“DON't EVER SIGN WITH THEM!! They are super eager when there's any money involved from their side to get but ......”
14th Feb 2022
reviewed by 'Pam Myers'
“Absolutely delighted with the service from Caroline Watkins at the Shepherds Bush office. Caroline's in-depth knowledge of the area is ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed
Address

Northfields
127 Askew Road
Shepherds Bush,London
Greater London
W12 NAU
020 8740 8833

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 95% £221,000 £820,000
Lettings 100% 96% £890 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 1 38 3 17 1 9 0 2 1
Areas covered
  • W12
  • W3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS TDS SAGEagent Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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Ealing Broadway, W5
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Pitshanger Lane, W5
Shepherds Bush, W12

“good...”

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Apr 04,2019
Minithumbup
By: 'Reema'
Apr 04,2019
0 people found
this helpful
Good and professional service. The staff was helpful, specially Ernest Dugbartey, he helped me find the right place and gave me good advices throughout the renting process. he also answered his phone whenever I needed somthing, thank you Ernest....
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Comment on agent fees
a bit expensive relative to the rent amount
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“Excellent service...”

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Mar 28,2019
Minithumbup
By: 'Gana'
Mar 28,2019
0 people found
this helpful
The service was excellent and the business was dealt with profesionally. The staff was helpful and I highly recommend this company....
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“Rema is fantastic!...”

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Feb 06,2019
Minithumbup
By: 'Camilla'
Feb 06,2019
0 people found
this helpful
I couldn't recommend Rema more to help with your property search. He goes out of his way to understand your requirements and you know he is fighting your corner to help find the perfect place. He even came out on a Sunday to show us ...
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“Excellent service...”

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Jan 31,2019
Minithumbup
By: 'Serkan'
Jan 31,2019
0 people found
this helpful
When I was searching for flat, I contacted with Northfields Shepherd's Bush branch, the team was very helpful. Ernest has assisted me in property research and provided me numerous options. He is very professional and knows very well West London area. I strongly advice working ...
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Comment on agent fees
It's reasonable.
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“A complicated Chain - Northfields...”

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Dec 19,2018
Minithumbup
By: 'Jerome'
Dec 19,2018
0 people found
this helpful
Northfields were the acting agent for the purchase of our new home. They were extremely professional, yet friendly in their approach. Their attention to detail in understanding the requirements of our search as well as the property we eventually bought, and its current owners situation ...
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N/A
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“smooth service...”

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Dec 06,2018
Minithumbup
By: 'G.'
Dec 06,2018
0 people found
this helpful
We received a very good service . As a relocation agents we appreciated a lot . In this case in particularly the client can not come for viewing we had to make a video. Ernest was very helpful on details we have not watched the day of ...
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Comment on agent fees
a little bit expensive compared to the others and relatively to the price of the flat ( it was for a studio at £1200pcm
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“Great Team...”

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Dec 06,2018
Minithumbup
By: 'Very'
Dec 06,2018
0 people found
this helpful
I have nothing but praise for all the wonderful, friendly staff at Northfields Estate Agents Shepherds Bush. Caroline and Rema's outstanding support kept me sane during the selling and buying process! Communication was excellent with calls being returned promptly, regular updates and sound advice. Caroline's ...
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Comment on agent fees
Good
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“The best estate agent...”

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Dec 06,2018
Minithumbup
By: 'Aleksandra'
Dec 06,2018
0 people found
this helpful
We've been on the market for 6 months, with 3 different agents and had no offers at all. When we contacted Caroline from Northfields, the Askew Rd branch, she was convinced she could get us an offer within few weeks. And she did !!! She sold our Apartment ...
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Comment on agent fees
Fair
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“Excellent...”

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Dec 06,2018
Minithumbup
By: 'E.'
Dec 06,2018
0 people found
this helpful
This is the third time that I have had the pleasure of selling/buying with Northfields. Everyone there is friendly and accommodating and nothing is too much trouble. Caroline has proved herself to be a reliable and sensitive agent with so much experience in the ...
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“Excellent service received throughout the difficult process...”

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Dec 01,2018
Minithumbup
By: 'Katharine'
Dec 01,2018
0 people found
this helpful
Caroline was extremely knowledable and provided an excellent service very impressed with the service property would got have been sold...
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Excellent personal service received. Caroline went out of her way to market and sell the property
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“The agent asked me to make arrangements with my workplace ......”

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Sep 12,2017
Minithumbdown
By: 'Laura'
Sep 12,2017
1 people found
this helpful
The agent asked me to make arrangements with my workplace to leave earlier and meet her at the flat for a viewing. I took 1h OOO just because she could not make it at 6.30pm, and leaving work early is a big deal for me. ...
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Comment on agent fees
I would have probably not mind the fees if the agent actually deserved it in the first place. But I guess we'll never know.
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“Caroline came to value the property and advised us on ......”

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Dec 15,2015
Minithumbup
By: 'Katherine'
Dec 15,2015
0 people found
this helpful
Caroline came to value the property and advised us on the asking price and settlement figure. We said we wanted a clean deal and that when we had a purchaser there would be no renegotiation of the price at the last minute. Shareeka handled most ...
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Comment on agent fees
Do you realise that the No button does not work on the question of whether the agent was accurate with their valuation?
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“Northfields exceeded my expectations in every regard. Shareeka and Caroline ......”

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Aug 13,2015
Minithumbup
By: 'Nauman'
Aug 13,2015
0 people found
this helpful
Northfields exceeded my expectations in every regard. Shareeka and Caroline are both incredibly helpful, honest and friendly. Throughout the process I never once felt pressured to make a decision. They both presented the facts openly and allowed my wife and I to make an educated, ...
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“Northfields were very helpful during the buying process of this ......”

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Jun 19,2015
Minithumbup
By: 'James'
Jun 19,2015
0 people found
this helpful
Northfields were very helpful during the buying process of this property and pushed the solicitors well to get things done. In particular, the amazing Shareeka Bhatty was very nice and helpful initially showing us the property and through the buying process. Many thanks....
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“I have been using Northfields as a letting agent for ......”

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Jun 18,2015
Minithumbdown
By: 'naheppenstall'
Jun 18,2015
0 people found
this helpful
I have been using Northfields as a letting agent for a nearly a year now. I have been hugely impressed by a number of their staff. They are efficient, reliable and trustworthy - exactly what you're after as a landlord. I have no hesitation recommending ...
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“I've been a tenant in the flat for 3 years. I ......”

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Jun 05,2015
Minithumbup
By: 'Samara'
Jun 05,2015
0 people found
this helpful
I've been a tenant in the flat for 3 years. I had to move out suddenly. Samir went out of his way to ensure that I didn't have to end up paying 2 months rent. He got a new tenant into the flat within weeks, ensuring I ...
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“I found all the Northfields staff unfailingly helpful, and they ......”

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May 10,2015
Minithumbup
By: 'Janet'
May 10,2015
0 people found
this helpful
I found all the Northfields staff unfailingly helpful, and they brought lots of prospective buyers through the door. As promised, they quickly found a buyer who paid the full asking price. Caroline also helped us find a decorator for a small painting job and recommended ...
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Comment on agent fees
Acceptable
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“Samir did a great job. He was always available in ......”

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Apr 17,2015
Minithumbup
By: 'Fabio'
Apr 17,2015
0 people found
this helpful
Samir did a great job. He was always available in late evenings and he is very professional. He showed me flats that were responding to my needs....
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“Caroline and Raphael were efficient and friendly. They kept me ......”

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Nov 05,2014
Minithumbup
By: 'Katharine'
Nov 05,2014
0 people found
this helpful
Caroline and Raphael were efficient and friendly. They kept me in touch with how things were going. They made calls about houses I was interested in buying, and sent reminders to my rather slow solicitors, at no extra charge. The final bill was exactly as ...
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Comment on agent fees
1.25% was agreed, and that was what I paid. There were no extras or hidden charges.
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“We completed to buy a flat as a long-term investment ......”

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Sep 17,2014
Minithumbup
By: 'F'
Sep 17,2014
0 people found
this helpful
We completed to buy a flat as a long-term investment in West Kensington on the 26th of August, which is our first buy-to-let flat. Nothfields Shepherds Bush Branch was appointed as our letting agency. The letting manager Joseph visited our flat on the 29th of ...
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“This is the third time we have engaged Northfields to ......”

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Aug 21,2014
Minithumbup
By: 'Sarah'
Aug 21,2014
0 people found
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This is the third time we have engaged Northfields to let our property and we continue to be very satisfied customers. The phone is always promptly answered and it's quick and easy to reach the people dealing with our property. Joseph and Ruby really understood ...
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“The agent that I liased with was Joseph and in ......”

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Jul 24,2014
Minithumbup
By: 'Katie'
Jul 24,2014
0 people found
this helpful
The agent that I liased with was Joseph and in his abence Ruby. They were always extremely proffessional and worked quickly and efficiently to find me a tenant. They kept me infomed through the whole process and I will contact them again when the tenancy ...
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Comment on agent fees
Joseph was very competitive with his fee and was happy to be non exclusive at a good rate, hence why going with Northfields.
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“Initially I thought Joseph was a bit pushy however he ......”

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Jul 22,2014
Minithumbup
By: 'Katie'
Jul 22,2014
0 people found
this helpful
Initially I thought Joseph was a bit pushy however he was completely on the ball, made no false promises and could not have worked harder to get the flat rented out. He made the process incredibly smooth, easy and kept to his word. It is ...
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Comment on agent fees
The fees were competitive and undercut other agents hence why choose Northfields initially.
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“Joseph really helped me with my move as he was ......”

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Jul 08,2014
Minithumbup
By: 'jamileh'
Jul 08,2014
0 people found
this helpful
Joseph really helped me with my move as he was very professional and made sure my move went as smooth as possible. I would use him and Northfields again.. he is really the best...
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By: Colleen, Marketing Manager
Jul 08, 2014
View all comments (1)
Hi Jamileh, Thanks so much for taking the time to let us know that you were so happy with the service you received at Northfields. We've passed your wonderful comments on to Joseph to let him know to keep up the good work! If there is anything further we can do to help in future, please let us know! ...

“Harriet was very helpful, friendly and very responsive to our ......”

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Apr 22,2013
Minithumbup
By: 'Joe'
Apr 22,2013
0 people found
this helpful
Harriet was very helpful, friendly and very responsive to our queries. They always have time to talk to me or e-mail me, whenever I need any help from them. Harriet and the Team at her branch are excellent estate agents and I would not hesitate ...
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“From the first contact with Northfields we felt that the ......”

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Apr 16,2013
Minithumbup
By: 'Fraser'
Apr 16,2013
0 people found
this helpful
From the first contact with Northfields we felt that the agency were both professional and organised, the fact that they set up a profile of your requirements and email you daily with an updated property list is brilliant. The website is updated daily, which really ...
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“Would really recommend. I thought Jamie was highly professional and ......”

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Mar 02,2013
Minithumbup
By: 'Carla1502'
Mar 02,2013
0 people found
this helpful
Would really recommend. I thought Jamie was highly professional and very helpful, and I would certainly consider using Northfields again! Thank you!...
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“Having had a truly terrible experience with our previous letting ......”

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Jan 28,2013
Minithumbup
By: 'Susie'
Jan 28,2013
0 people found
this helpful
Having had a truly terrible experience with our previous letting agency, it was an absolute delight to be dealing with such professionals at Northfields. I cannot praise the team at Northfields enough as they have made the transition very smooth and ensured that we have ...
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“Early last year Kevin called by at the above property ......”

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Jan 27,2013
Minithumbup
By: 'Danny'
Jan 27,2013
0 people found
this helpful
Early last year Kevin called by at the above property during the early stage of converting the above property Since then he has regularly kept in touch on the progress of the works. He has remained the same through out finding a very suitable Tenant ...
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“Northfields were very good about keeping to appointments and chasing ......”

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Jan 20,2013
Minithumbup
By: 'SMK'
Jan 20,2013
0 people found
this helpful
Northfields were very good about keeping to appointments and chasing things up with the tenants and referencing agency. They were proactive and flexible and responded promptly to calls and emails. They have been easy to reach and gone the extra mile to ensure we got ...
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Staff picture Caroline
(10)
Staff picture Charmaine
(8)
Staff picture Matthew
(3)
Staff picture Aimee
(1)
Staff picture Amy Butler
Staff picture Paul

Tenant Fees

To move into this property you will need to pay rent in advance (usually monthly in advance) as well as a deposit of 5 weeks rent (or have a Zero Deposit policy in place if applicable.) Details of permitted payments and default fees can be found in our Tenant Guide and Tenancy Agreement.

Most tenancies are Assured Shorthold Tenancies. If you are not renting this property under an Assured Shorthold Tenancy or licence agreement then you will also have to pay the following prior to the commencement of a tenancy: Administration fee (£300 inclusive of VAT);Referencing fee (£75 per tenant/guarantor);Inventory check (prices vary depending on size and furnishing of the property.)

Please note, the rent advertised is pure rent and does not include any additional services such as council tax, water rates or utilities.

For your protection we are members of a Client Protection Scheme:
Membership number A476
The National Approved Letting Scheme
Eagle Tower
Montpellier Drive
Cheltenham
GL50 1TA

We will always investigate any complaint raised to us. You can email if you need to escalate anything that you are not happy with and we shall guide you through our internal complaints procedure.
We are also a member of a redress scheme:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

Where we hold a Tenancy Deposit we register it with the TDS which stands for Tenancy Deposit Scheme. Their address is:
Tenancy Deposit Scheme (TDS),
PO Box 1255,
Hemel Hempstead,
Herts,
HP1 9GN
Last updated at 12/06/2019, 12:57 PM by Beth Waring
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:23 PM 28/03/2019 by Beth Gregory

Awards won by Northfields, London W12 NAU



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Northfields

Branch - Shepherds Bush, London, W12

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