Northfield Avenue, London, W13
4.4/5, 127 reviews
87% recommended
90% sales valuation accuracy
96% sales fee satisfaction
0% lettings valuation accuracy
44% lettings fee satisfaction
The first and original of our four branches, the Northfields office was established in 1986 and has grown to become Head Office to the West London network that we have today. Still very much rooted to the local community, we love being nestled in the heart of Northfield Avenue in an ... show more The first and original of our four branches, the Northfields office was established in 1986 and has grown to become Head Office to the West London network that we have today. Still very much rooted to the local community, we love being nestled in the heart of Northfield Avenue in an area where many of us are proud to also live.

Northfield Avenue has a wealth of well-known specialist and award-winning independent shops including food, fashion and gifts as well as a host of popular restaurants and cafes and a beautiful park to enjoy. The area also has an outstanding primary school and is incredibly well connected, boasting excellent transport links with the weekend Night Tube and Crossrail soon coming to West Ealing.

There is also a lot to get involved with in the local community. In partnership with our nominated charity ‘The Log Cabin’, we participate in the Northfields Summer Fun Day and Northfields Winter Market. With so much to offer, the area is popular amongst young professionals and young families alike.

With a wealth of local knowledge, plus branches covering the whole surrounding area, our Northfields office has a team of experienced staff ready to guide and support you through every step of your sales or lettings experience.
Northfields - Award-Winning Estate Agents

Latest Reviews

View all Reviews 127
13th Nov 2021
reviewed by 'Roxana R.'
“Big shout out to Gabriele who is such a helpful person, he is so patient and professional at all times ......”
6th Nov 2021
reviewed by 'Cheng'
“Good experience with Northfields in our house purchase, kept us informed on status with vendors and managed to complete within ......”
5th Oct 2021
reviewed by 'Wendy'
“We have been with Northfields letting team for the last seven years and they have NEVER failed us. We have ......”
28th Sep 2021
reviewed by 'Pablo Bollero'
“Bad service. I did confirm a viewing and they never come to the viewing. I get cold with my daughter ......”
17th Jun 2021
reviewed by 'Denise Sturges-Allard'
“Wish we'd gone with Northfields from the start! Want to say a big thank you to all the team at ......”
23rd May 2021
reviewed by '[email protected]'
“Unrealisticaly high valuations! Not accurate at all! For house what need every part re-done, including re-wiringand re-plumbing, they have valued ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed
Address

Northfields
130 Northfield Avenue
London
Greater London
W13 9RT
020 8840 6666

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 96% £360,000 £1,485,000
Lettings 0% 44% £900 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
30 4 35 10 26 0 10 0 10 2
Areas covered
  • W13
  • W7
  • TW8
  • W5 4
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS TDS SAGEagent Relocation Agent Network
Rankings
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“Gave a realistic appraisal of what flat would sell for. ......”

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Aug 08,2014
Minithumbup
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Abraham
By: 'Libby'
Aug 08,2014
0 people found
this helpful
Gave a realistic appraisal of what flat would sell for. Acted quickly and efficiently. Was responsive and practical in providing viewer feedback. Worked sensitively with existing tenants...
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“We thought we had plenty time to sell our property ......”

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Jul 13,2014
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Abraham
By: 'B&A'
Jul 13,2014
0 people found
this helpful
We thought we had plenty time to sell our property but in the end needed to sell quickly, Northfields staff quickly adjusted to our new demands and we sold it within 4 weeks. It was a smooth, professional and trouble free experience....
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“At the beginning of the sales process Abraham was very ......”

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Jun 27,2014
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Abraham
By: 'Charles'
Jun 27,2014
0 people found
this helpful
At the beginning of the sales process Abraham was very helpful and informative and gave some very useful advice regarding the current market and asking price. However, the estimated sale price was, too optimistic, which is normal, but we agreed on a good price to ...
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“We are relocating from South Africa and with Rebecca's help ......”

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Jun 19,2014
Minithumbup
By: 'Lucy'
Jun 19,2014
1 people found
this helpful
We are relocating from South Africa and with Rebecca's help have been able to secure a property before arriving. She has been very friendly and helpful and very efficient - a pleasure to deal with and also supportive of our situation. Highly recommend her....
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By: Colleen, Marketing Manager
Jun 19, 2014
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Hi Lucy, We are so pleased that Rebecca was able to be so helpful and find you somewhere before you had even arrived in the UK! Thank you so much for taking the time to let us know how much Rebecca impressed you. We've passed on your comments so that Rebecca knows to keep up the good work. Best of luck with your relocation and we wish you the very best in your new home. Please feel free to contact us if we can be of any further help! ...

“Avoid using this agency at all costs! First time we've ......”

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Jun 01,2014
Minithumbdown
By: 'Alex'
Jun 01,2014
4 people found
this helpful
Avoid using this agency at all costs! First time we've used them and we will NEVER use them again. Three of us rented a three bedroom property through Northfields. We viewed the property mid march and made an offer, including some conditions on 31st March. ...
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What agent could do to change your mind?
I think this agency are beyond feedback. Employing competent and professional staff who stick to their word and put a paying customer first would be a good starting point.
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By: Colleen, Marketing Manager on behalf of the Northf
Jun 03, 2014
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Dear Alex, We were very concerned when we read your review. As we have very strong family-run brand values, we take complaints like this very seriously. Although we don't get a lot of complaints, we always try to be proactive to make sure we are delivering the best customer experience possible. We can appreciate that you feel very strongly and have been very frustrated, especially as moving in itself is a very stressful process. Due to the seriousness of your complaints we immediately ...

“I phoned up last week to register my details, I ......”

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May 29,2014
Minithumbup
By: 'Mrs'
May 29,2014
0 people found
this helpful
I phoned up last week to register my details, I spoke to a very friendly advisor Rachel. Incredibly helpful and very enthusiastic. I was very pleased with the service received so far, I have recommended a few people, my mum came into the office and ...
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By: Colleen, Marketing Manager
May 29, 2014
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Hello, We are so very pleased to hear that you've been so impressed with the stellar service you've received from Rachel. It is so wonderful that you've taken the time to praise Rachel's enthusiasm and friendliness. We've shared your comments with Rachel to let her know to keep up the good work! Thank you so much and if there is anything further we can do to help, please feel free to let us know! ...

“Northfields agents are nothing but useless at managing property. There ......”

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Mar 15,2014
Minithumbdown
By: 'UNHAPPY'
Mar 15,2014
1 people found
this helpful
Northfields agents are nothing but useless at managing property. There was no inventory done until days after we have moved in, the place was a filthy mess that we had to clean ourselves, we even had to remove rubbish that the previous tenants left. They ...
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By: Colleen, Marketing Manager
Apr 24, 2014
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Hi there, while investigating your concerns, our team has noticed that you've selected a member of staff named "Michaela Ochrankova". We do not have a member of staff who goes by that name, however, another agent nearby to us does. Could there be a mix-up here? ...

“I am very glad to have this opportunity to share ......”

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Dec 03,2013
Minithumbup
By: 'Vesselina'
Dec 03,2013
1 people found
this helpful
I am very glad to have this opportunity to share my expriences while letting out flat through Norhtfields. This was not the best or the easiest time for the letting market but we had the good fortune to have Joseph as our agent. His belief ...
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“I have dealt with Northfields for about 10 years.I should ......”

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Sep 09,2013
Minithumbup
By: 'Long'
Sep 09,2013
1 people found
this helpful
I have dealt with Northfields for about 10 years. I should like to commend Abigail of lettings accounts for prompt notification of receipt of tenant rent for the current period, something that has been lacking for several months...
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By: Colleen, Marketing Manager
Sep 09, 2013
View all comments (1)
Thank you very much for your comment. I have passed your commendation onto Abigail and let her know to keep up the good work. I am sorry to hear that you haven't been pleased with the level of communication over the last few months however. I have made sure that not only Abigail, but the rest of the team are aware of your experience so that we can learn from it and continue to improve the service that you have come to expect from us over the last ten years. As such a long standing customer, ...

“I sold my property in Wallis through Northfields recently. From ......”

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Jul 10,2013
Minithumbup
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Abraham
By: 'Blueskies'
Jul 10,2013
0 people found
this helpful
I sold my property in Wallis through Northfields recently. From Cathy who took the instruction on right through to Ann who oversaw the sales progression, I can only say that I have had a great experience. Ann knew that my situation was urgent and that ...
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“We were initially very pleased with the no. of viewings ......”

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Jun 16,2013
Minithumbdown
By: 'Marco'
Jun 16,2013
6 people found
this helpful
We were initially very pleased with the no. of viewings organised and really felt the agent was working hard to find a property for us. No other agent put this much time and effort into us and we registered with 7 different agents. However, after having ...
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“Agent accurately balanced the rent requested based on the current ......”

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Jun 14,2013
Minithumbup
By: 'Nick'
Jun 14,2013
0 people found
this helpful
Agent accurately balanced the rent requested based on the current market and found a good tenant within the time-frame. Would use again....
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“Agent showed us this property even though it had work ......”

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Jun 11,2013
Minithumbup
By: 'Williamson'
Jun 11,2013
0 people found
this helpful
Agent showed us this property even though it had work being done as she felt it suited our needs and we had said no to our original viewing. Was very impressed with her helpful attitude and ability to matvh us with the right kind of ...
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“I'm having the worst time with Northfields. When we were ......”

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May 07,2013
Minithumbdown
By: 'Anon'
May 07,2013
3 people found
this helpful
I'm having the worst time with Northfields. When we were looking at the house, they said it was double glazed when in fact it wasn't and winter practically killed us. They have been extremely slow in responding to our queries and e-mails. On top of ...
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What agent could do to change your mind?
Restaffing would be a fantastic first step. Sharon is a massive bluffer. She says responses are only made to "head tenant" which we were never informed about. And they only respond to e-mails they want to respond to (regardless of whom is inquiring). She told me the contract is only sent out to the head tenant and that was why I hadn't received it when it actual fact, it was just not signed by the landlord yet at the time and the following day, the contract was sent out to every tenant in the house. Carl Jenkins is another bluffer and it seems to be the attitude of the company. To just get tenants filling up houses and ignore/dodge them for the rest of the contract even if the floor is breaking through.
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“Sarah has always dealt with all my requirements as a ......”

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Apr 05,2013
Minithumbup
By: 'Deep'
Apr 05,2013
0 people found
this helpful
Sarah has always dealt with all my requirements as a Landlord in an effective and efficient manner. In fact my whole experience for the last 2 years with Northfields has been fantastic and would definitely recommend them to anyone else....
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“I initially started using Northfields and dealt with Sylivia who ......”

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Mar 12,2013
Minithumbdown
By: 'annonymous'
Mar 12,2013
3 people found
this helpful
I initially started using Northfields and dealt with Sylivia who was efficient and pro-active. Since her departure the "service" or lack of I should say, is the worst experience I have had. They are totally unprofessional, incompetent, and utterly useless. The staff lack the simplest ...
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What agent could do to change your mind?
They need to employ a whole lot of efficient and capable staff and provide an actual service worthy of their charges
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“I have used Northfields to rent out my property for ......”

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Feb 19,2013
Minithumbdown
By: 'xxmxmtt'
Feb 19,2013
3 people found
this helpful
I have used Northfields to rent out my property for a number of years....I WILL NEVER USE THEM AGAIN. The only thing they have been constant in the past few years is to be utterly useless. No communication within branch or across divisions, permanently ...
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What agent could do to change your mind?
They need to train their staff better. Need to get better staff to start with. On a monthly basis they get the statements wrong. I can not even begin to say how disapointed I am at using them and never again
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“We spoke to Noura in the afternoon a week Saturday ......”

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Nov 13,2012
Minithumbup
By: 'Coral'
Nov 13,2012
0 people found
this helpful
We spoke to Noura in the afternoon a week Saturday about viewing a property and were immediately able to view. She was helpful, friendly and informative and processed our offer very quickly and efficiently. We were able to move in within a week and it ...
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“Clare has been pleasant courteous and efficient in arranging the ......”

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Nov 07,2012
Minithumbup
By: 'L'
Nov 07,2012
2 people found
this helpful
Clare has been pleasant courteous and efficient in arranging the renewal of the lease on our property. She is responsive- returning calls and progressing queries. Thank you...
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“As a landlord I have used Northfields over the last 5 ......”

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Nov 01,2012
Minithumbup
By: 'Shaun'
Nov 01,2012
1 people found
this helpful
As a landlord I have used Northfields over the last 5 years to find me tenants for my flat, I have continued to use them as they have always managed to find me good tenants in double quick time meaning I have had little in the ...
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“My experience of Northfields could not have been worse. Sharon ......”

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Oct 24,2012
Minithumbdown
By: 'MK'
Oct 24,2012
7 people found
this helpful
My experience of Northfields could not have been worse. Sharon turned up 45 mins late for our first appointment to take photographs of the property and to sign all the paperwork. She assured me that the property which is in excellent condition and in a prime ...
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“My husband and I did not have an easy brief ......”

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Oct 23,2012
Minithumbup
By: 'Stacy'
Oct 23,2012
1 people found
this helpful
My husband and I did not have an easy brief as we not only wanted a garden flat but we also wanted somewhere that allowed us to have a dog. Thankfully Noura was able to find us somewhere relatively quickly that meet all of our ...
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“I am very pleased with the professional manner that Sarah ......”

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Oct 19,2012
Minithumbup
By: 'Djilali'
Oct 19,2012
1 people found
this helpful
I am very pleased with the professional manner that Sarah Brown dealt with my request, very high communication skills and spontaneous response....
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“Sarah is excellent personally and professionally. She takes matters seriously ......”

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Oct 18,2012
Minithumbup
By: 'jalila'
Oct 18,2012
1 people found
this helpful
Sarah is excellent personally and professionally. She takes matters seriously and is reliable when it comes to getting the job done. I am thankful for her work in managing my property....
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“I have always had a great service from Sarah Brown ......”

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Sep 28,2012
Minithumbup
By: 'Margaret'
Sep 28,2012
1 people found
this helpful
I have always had a great service from Sarah Brown who emails me the monthly rental invoice and provides any other information I need very quickly....
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“Sam initially showed me the property. It was not even ......”

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Sep 25,2012
Minithumbup
By: 'Ashik'
Sep 25,2012
1 people found
this helpful
Sam initially showed me the property. It was not even which I called him for. But he was extremely proactive, smart and friendly. I would any day trust this guy on property. Sophie took over in post property selection procedure. Again, very prompt and helpful ...
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“Noura Mehdinejad was cheerful, helpful, and allowed me the space ......”

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Sep 20,2012
Minithumbup
By: 'Ron'
Sep 20,2012
1 people found
this helpful
Noura Mehdinejad was cheerful, helpful, and allowed me the space to make my own decisions. In the end, I found another property through another agent however I would not hesitate to seek out Noura as the starting point for the search for my next lease. ...
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“HI,Sophie and Rachel did great job by negociating the ......”

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Sep 12,2012
Minithumbup
By: 'Alex'
Sep 12,2012
1 people found
this helpful
HI, Sophie and Rachel did great job by negociating the price with landlord and facilitated my ckeck in. They also showed proffessionism, committment. They have a very hard working team and anyone can feel their passion in deliver an excellent service. highly recommendad...
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“Since Edyta has taken on our property, she has managed ......”

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Sep 07,2012
Minithumbup
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Edyta
By: 'Hudson'
Sep 07,2012
1 people found
this helpful
Since Edyta has taken on our property, she has managed it excellently. Always keeping us informed of any problems with the property or tenants. As we live in Hong Kong, it's important that we receive timely emails and updates, and she has always responded promptly ...
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“Noura understood are requirements and showed us the right properties ......”

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Sep 04,2012
Minithumbup
By: 'Matt'
Sep 04,2012
1 people found
this helpful
Noura understood are requirements and showed us the right properties in the right locations. She was very patient with us, even though we gave some tight timelines to work with. She managed the letting process for us and we had the keys in hand - ...
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Staff picture Abraham
(25)
Staff picture Edyta
(9)
Staff picture Matthew
(3)
Staff picture Aimee
(1)
Staff picture Alessio
(1)
Staff picture Patricia
(1)
Staff picture Gabriele
(1)
Staff picture Rosanne
Staff picture Ella
Staff picture Jordan

Tenant Fees

To move into this property you will need to pay rent in advance (usually monthly in advance) as well as a deposit of 5 weeks rent (or have a Zero Deposit policy in place if applicable.) Details of permitted payments and default fees can be found in our Tenant Guide and Tenancy Agreement.

Most tenancies are Assured Shorthold Tenancies. If you are not renting this property under an Assured Shorthold Tenancy or licence agreement then you will also have to pay the following prior to the commencement of a tenancy: Administration fee (£300 inclusive of VAT);Referencing fee (£75 per tenant/guarantor);Inventory check (prices vary depending on size and furnishing of the property.)

Please note, the rent advertised is pure rent and does not include any additional services such as council tax, water rates or utilities.

For your protection we are members of a Client Protection Scheme:
Membership number A476
The National Approved Letting Scheme
Eagle Tower
Montpellier Drive
Cheltenham
GL50 1TA

We will always investigate any complaint raised to us. You can email if you need to escalate anything that you are not happy with and we shall guide you through our internal complaints procedure.
We are also a member of a redress scheme:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

Where we hold a Tenancy Deposit we register it with the TDS which stands for Tenancy Deposit Scheme. Their address is:
Tenancy Deposit Scheme (TDS),
PO Box 1255,
Hemel Hempstead,
Herts,
HP1 9GN
Last updated at 12/06/2019, 12:57 PM by Beth Waring
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:24 PM 28/03/2019 by Beth Gregory

Awards won by Northfields, London W13 9RT



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Northfields

Branch - Northfield Avenue, London, W13

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