100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction
Nelsons is an independent firm of Residential and Commercial Estate Agents, which opened its doors in one of London’s most diverse and cosmopolitan areas of Brixton. Over the following years we expanded to include Estate Agent branches in Clapham Common, London Bridge and Shoreditch. Nelsons expertise is in the ...
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Nelsons is an independent firm of Residential and Commercial Estate Agents, which opened its doors in one of London’s most diverse and cosmopolitan areas of Brixton. Over the following years we expanded to include Estate Agent branches in Clapham Common, London Bridge and Shoreditch. Nelsons expertise is in the Letting and Selling of Residential and Commercial property. Our aim is to build a Brand around honest, creative and passionate individuals that both we and our clients are proud of. To compliment the luxurious and stylish properties on our books, our highly trained staff are committed to providing the best service to buyers, renters, vendors and landlords alike. Our unparalleled local knowledge and proactive marketing, provide our clients with a truly bespoke service based upon integrity, professionalism and specialist knowledge
Latest Reviews
19th Jul 2017
reviewed by 'Sokratis&Anna'
29th Jun 2017
reviewed by 'Patricia'
26th Jun 2017
reviewed by 'Crystal'
3rd May 2017
reviewed by 'Waheed'
27th Mar 2017
reviewed by 'Sarah'
Opening Hours
Address
Nelsons
110 Curtain Road
Shoreditch,London
Greater London
EC2A 3AH
020 7613 1798
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £300,000 | £775,000 |
| Lettings | 100% | 98% | £650 | £3,640 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 1 | 43 | 5 | 3 | 0 | 5 | 0 | 0 | 1 |
Areas covered
- E1
- Shoreditch
- E2
- Islington
- E8
- Bethnal Green
- E9
- EC1
- EC2
- EC3
- N1
- N5
- N16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Sep 02,2015
Sep 02,2015
7
people found
this helpful
this helpful
The staff members of Nelsons were always very professional and friendly. If I had any queries they always responded immediately. Very good service from the beginning to the end....
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Aug 26,2015
Aug 26,2015
5
people found
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From the very first moment I met Kerem all the way through to the finalisation of my tenancy - Kerem was absolutely outstanding in every way.
An extremely efficient, intelligent and passionate agent - and hence a refreshing ray of light in London's property industry.
...
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Aug 26, 2015
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Rebecca,
Thank you very much for your amazing review, I am very happy to hear you were more than satisfied with our service and Kerem was able to go above and beyond your expectations.
If you ever need our assistance, please do get in touch.
Kindest regards
Raz Rafiq
Director ...
Aug 13,2015
Aug 13,2015
9
people found
this helpful
this helpful
Nelsons have been by far the best estate agents I have dealt with in London. Will just under 2 weeks to find a suitable apartment, Aki went above and beyond my expectations finding me a perfect property in the heart of Shoreditch and well within budget! ...
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Aug 01,2015
Aug 01,2015
6
people found
this helpful
this helpful
Aki was really helpful right from the start. He did his best to work around our schedule and do a viewing very early in the morning so we would be the first in the property. He showed us the flat and turned around our questions ...
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Jul 27,2015
Jul 27,2015
3
people found
this helpful
this helpful
Excellent service. Sam Prats was as good as his word and notified me as soon as a property became available. The administration process handled from start to finish by Martina Assereto was quick, efficient and friendly. I was kept fully informed of developments right the ...
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Comment on agent fees
Extremely reasonable given that it seems common practice these days for some estate agents to charge admin fees around ‚£400!
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Jul 27, 2015
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Thank you very much Mr Clark for your kind words. We are very happy to hear you were pleased with our service, the team and we truly hope you enjoy living in your new apartment. If you need any future assistance, please feel free to contact us.
Regards,
Raz Rafiq
Director ...
Jul 27,2015
Jul 27,2015
5
people found
this helpful
this helpful
Elisa and Martina were extremely supportive throughout the search for our new home and the onboarding of our tenancy. They made what can be a very stressful experience feel straightforward, clear and stress free. It has been a pleasure to work with Nelsons and I ...
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Jul 27, 2015
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Thank you very much Miss Cunninghamfor your kind words. We are very happy to hear you were pleased with our service, the team and we truly hope you enjoy living in your new apartment. If you need any future assistance, please feel free to contact us.
Regards
Raz Rafiq
Director ...
Jul 27,2015
Jul 27,2015
6
people found
this helpful
this helpful
I have been dealing with Elisa for a number of years. She is simply excellent. Dilligent, tennacious and knows her market very well. She works hard for the client but with the correct balance to get a deal done....
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Jul 27, 2015
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Thank you very much Dan for your kind words. It has been an absolute pleasure working with you throughout all these years and we look forward to our strong ongoing business relationship.
Regards,
Raz Rafiq
Director ...
Jul 26,2015
Jul 26,2015
7
people found
this helpful
this helpful
Very efficient agency! Usually produce an offer within one or two days of viewings!
Cost are very reasonable as well. Staff are courteous and knowledgable....
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Jul 26,2015
Jul 26,2015
7
people found
this helpful
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Nelsons really proved themselves to go against the grain of London letting agents. They were calm, honest, friendly and really helpful; from the first interaction until all had been completed and we were settled in.
Normally having to go through the letting process in London ...
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Comment on agent fees
We did not feel dissatisfied or taken for a ride.
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Jul 29, 2015
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Thank you very much Sarah for your kind words.
We are very happy to hear you were pleased with our service and our team.
If you need any future assistance, please feel free to contact us.
Regards,
Raz Rafiq
Director ...
Jul 26,2015
Jul 26,2015
6
people found
this helpful
this helpful
We have been dealing with Nelsons for numerous years and I must say they are the most efficient, polite and honest Letting Agents we have ever dealt with in all the 40 years we have been in business. They are also the most proactive Letting Agent ...
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Jul 27, 2015
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Thank you very much Chris for your amazing review. It has been an absolute pleasure working with you and the team throughout these last 8 years and we will always strive to ensure we do our absolute best and continue to provide the best possible service we can. We look forward to working with you many more years to come.
Raz Rafiq
Director ...
May 14,2015
May 14,2015
5
people found
this helpful
this helpful
As a first time landlord I was very worried regarding letting my property and who the potential tenants would be. Thanks to Nelsons I have found extremely satisfactory tenants at a competitive rate.
The Service was very professional and personal, specially from the lettings manager ...
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May 08,2015
May 08,2015
6
people found
this helpful
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Had a wonderful experience with Nelsons, with sale of my house very professional and, swift.
Polat was very knowledgeable and helpful. Would highly recommend....
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Jul 29, 2015
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Thank you Emrah for you review, it was a pleasure doing business with you. All the best with your new property and if you are ever looking to sell/buy again, we always be here to assist.
Regards,
Raz Rafiq
Director ...
May 07,2015
May 07,2015
4
people found
this helpful
this helpful
I dealt with Polat whilst i was looking to rent my house and I can honestly say he was bang on point. He made me feel at ease throughout the whole process and kept me well informed on the status. I felt he was very ...
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Apr 14,2015
Apr 14,2015
11
people found
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Aki helped me to find a place last year and all went well. Unfortunately that landlord decided to sell so I had to look again. I found an even better place and again Aki and the team helped to make it all work with as ...
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Apr 06,2015
Apr 06,2015
9
people found
this helpful
this helpful
Aki made the whole experience very easy. He didn't try the hard sell and didn't pester us after we had looked a the flat for the first time (unlike some estate agents who are still bugging us)! He also didn't make us feel rushed when ...
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Mar 01,2015
Mar 01,2015
7
people found
this helpful
this helpful
Nelsons have recently let my 1 bed off Hackney Road, they have found my new tenant in 3 days since I gave them the instruction and achieved a very competitive rent. Dealing with Elisa the lettings manager has been a pleasure, she is very responsive, professional and ...
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Comment on agent fees
competitive
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Feb 27,2015
Feb 27,2015
7
people found
this helpful
this helpful
Best estate agents I ever dealt with . Everything was dealt in a professional way all on time and Elisa was very helpful .
Definitely recommend this company....
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Feb 16,2015
Feb 16,2015
5
people found
this helpful
this helpful
We were a couple looking to rent a 1 bed flat around Shoreditch. Sam from the Nelsons Shoreditch office was really helpfull and nice with us. We first visited 2 flats with him in the Shoreditch area and then I think he really understood our need because 2 ...
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Feb 12,2015
Feb 12,2015
7
people found
this helpful
this helpful
They had withheld ‚£1000s in payments and only paid it once we raised it with them. The partners seem like nice honest people but they are far from it. If you do let them manage your property I advise you to keep an eye on ...
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What agent could do to change your mind?
Be professional, honest and transparent with charges.Attached Filesnbsp;
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Jul 28, 2015
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Dear Ali Caliskan
We are very disappointed and surprised regarding your above review. Your claim that we withheld £1000's in payments is simply not true. We had been looking after your properties since approx. 2011 and during that time we had one oversight where a tenant paid late and the landlord was not paid. Once this was bought to our attention the payment was made straight away. You continued to use our services for a year after this error. We only ever carried out works after recei ...
Feb 12,2015
Feb 12,2015
10
people found
this helpful
this helpful
It goes without saying that in this given time the good people of London only have time to write negative reviews, well positive reviews are just as important so here is mine.
I have been dealing with Nelsons for over 7 years and have never received ...
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Comment on agent fees
Fees are reasonable. They are not cheapest agent but also not he most expensive. But like they say, you get what you pay for...
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Jul 24, 2015
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Thank you very much Hamish for your kind words, it is a pleasure working with you.
Raz Rafiq
Director ...
Feb 06,2015
Feb 06,2015
7
people found
this helpful
this helpful
Nelsons have let my one bedroom apartment in the City just one day after I instructed them.
The team is very professional and pro-active, I look forward to using them for my upcoming flats....
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Feb 06,2015
Feb 06,2015
10
people found
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I have worked with Nelsons for many years and I find them very professional, friendly and responsive. They provide a good service and know their market well and they provide competitive rates for their letting services....
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Jan 26, 2016
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Thank you for your glowing review. It is always a pleasure working with you, you are a true gentleman.
Raz Rafiq
Director ...
Feb 05,2015
Feb 05,2015
7
people found
this helpful
this helpful
As a foreigner, finding an apartment in London is not an easy task. Sam Prats from Nelsons has been very helpful during the whole process and is a 100% reliable and trustworthy.
I am very satisfied and firmly recommend this company and this agent....
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Feb 05,2015
Feb 05,2015
9
people found
this helpful
this helpful
I have been using Nelsons Shoreditch of several years and i find then knowledgable, pro active and efficient when letting my properties. I would highly recommend them as letting agents. Elisa, in particular, has been very helpful....
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Feb 05,2015
Feb 05,2015
15
people found
this helpful
this helpful
My previous landlord decided to sell, so my girlfriend and I had to find a new home early this year.
Everyone who was flat hunting in London before knows how aggressive the market is. The search can quickly turn into a stressful and frustrating experience.
...
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Jul 29, 2015
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Tim,
Thank you very much for your amazing review, I am happy to hear you were more than satisfied with our service.
If you ever need our assistance again, please do get in touch.
Regards
Raz Rafiq
Director ...
Feb 04,2015
Feb 04,2015
11
people found
this helpful
this helpful
Nelsons Shoreditch were and are very refreshing, to find a agency who were welcoming but most of all who delivered on our requirements. This was done by listening to me and just the fact that these guys never put pressure on us they just carried ...
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Feb 04,2015
Feb 04,2015
10
people found
this helpful
this helpful
Excellent customer service from the begining to the end. Aki showed me around a few properties taking into account my requirements and helped me find the perfect home. Moving to a country for the first time can be scary so Thank you to everyone at ...
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Feb 04,2015
Feb 04,2015
8
people found
this helpful
this helpful
aki was always super kind and helpfull and fully accommodating to all my needs him and maria both do a good job to help me out with everything i need in the flat. Aki is very professional and all round great at his job, always ...
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Feb 03,2015
Feb 03,2015
8
people found
this helpful
this helpful
Great service and really efficient, had my flat rented out within 2 weeks of me giving it to them. Tenants have been no Agg either!! Will be using them again, they know their stuff....
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Comment on agent fees
Got more then I expected. Knew the area well.
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Feb 03,2015
Feb 03,2015
9
people found
this helpful
this helpful
I was very impressed with the caliber of tenant that Nelsons provided me with. I dealt with Polat who regularly contacted me and always responded quickly to my emails. Was generally and very stress free and pleasant experience....
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Polat
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Rowshan
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Kamaljeet
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Duly
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Anna
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you're not happy with the service you have received, you have the right to complain, have your complaint investigated, and be given a full and prompt reply.
Most issues can be resolved without you having to make a formal complaint. Try having an informal chat with the individual member of staff first. Should you feel you complaint has not been taken seriously, please contact our office Manager Mrs Elisa Monti directly via email or phone and she will endeavour to respond within 7 days. Should you feel the response was insufficient, please feel free to contact the myself.
Mr Raz Rafiq – Director.
[email protected]
Mrs Elisa Monti - Manager
[email protected]
Last updated at 1:08 PM 26/01/2016 by allAgents
Most issues can be resolved without you having to make a formal complaint. Try having an informal chat with the individual member of staff first. Should you feel you complaint has not been taken seriously, please contact our office Manager Mrs Elisa Monti directly via email or phone and she will endeavour to respond within 7 days. Should you feel the response was insufficient, please feel free to contact the myself.
Mr Raz Rafiq – Director.
[email protected]
Mrs Elisa Monti - Manager
[email protected]
Best Letting Agent in EC2A 
