67% sales valuation accuracy
80% sales fee satisfaction
86% lettings valuation accuracy
84% lettings fee satisfaction
No company information
Latest Reviews
8th Mar 2020
reviewed by 'Julie'
23rd Jan 2020
reviewed by 'Sally'
8th Jan 2020
reviewed by 'Lucy'
12th Nov 2019
reviewed by 'Camille'
8th Nov 2019
reviewed by 'Matthew'
27th Oct 2019
reviewed by 'Camelia'
Opening Hours
Address
Morgan Randall
Unit 2, Discovery Dock East, South Quay Square
Canary Wharf,London
Greater London
E14 9SH
0207 510 0902
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 80% | £55,000 | £890,000 |
| Lettings | 86% | 84% | £330 | £3,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 50 | 8 | 191 | 41 | 5 | 1 | 16 | 0 | 27 | 13 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
No Properties
Dec 13,2011
Dec 13,2011
0
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Daniel Ryder was our agent. We called Morgan Randall, with no referral and he was assigned to our call. He has been most helpful and a pleasure to work with, from the first call through to the final documents. We found the apartment immediately and ...
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Dec 12,2011
Dec 12,2011
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I want to thank Ms Yurga Varnas for all her hard work and dedication in helping me secure the perfect flat, she is a true professional and got me what i wanted, she's the best agent I have ever come accross, thanks for making everything ...
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Dec 11,2011
Dec 11,2011
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Ciara Sherwood from Canary Wharf office proved to be extremely helpful and easy to deal with. I needed to get a flat in London in a very short period of time (3 days) and Ciara provided me with great service and advise helping to match my ...
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Dec 10,2011
Dec 10,2011
2
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Pros
- Working with Yurga - very good. Transparent, not pushy and goes above and beyond what is required of her
- Properties found with the specs asked for
Cons
- When moving out Morgan Randall some agents are very very pushy to get the ...
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Dec 07,2011
Dec 07,2011
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I have gone through many Estate Agents in London, such as Foxtons which I btw do NOT recommend for various reasons.
Morgan Randall has offered me an outstanding service. The agent that dealt with my property search was Grant King. He listened to my requirements ...
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Dec 06,2011
Dec 06,2011
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Excellent service from Mat!...
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Dec 06,2011
Dec 06,2011
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I would highly recommend Matthew House, senior lettings executive, at Morgan Randall. I was looking for a 2 bedroom rental in the Canary Wharf area whilst still living in New York USA. He went above and beyond to find me a fantastic flat with all the ...
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Dec 06,2011
Dec 06,2011
0
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Thank you Matthew for the excellent service you afforded us in finding an apartment. Much appreciated....
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Dec 06,2011
Dec 06,2011
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Good and fast service, took one flat in Sep 2011.So far so good...
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Dec 05,2011
Dec 05,2011
0
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I am currently looking for a property and Ciara has been very helpful with the viewings and keeping me up to date with current properties. I have no complaints....
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Nov 30,2011
Nov 30,2011
2
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They were very helpful up until we signed the contract. Then communication became very sporadic. They went back on a couple of verbal agreements and had we not had confirmation of them in writing, they would have gone back on them for sure.
That said ...
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“- Forcibly scheduling appointments even if inconvenient and sometimes threatening- Unable ......”
Oct 29,2011
Oct 29,2011
2
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this helpful
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- Forcibly scheduling appointments even if inconvenient and sometimes threatening
- Unable to process refunds on time
- Make you wait 15 mins before someone sees you
- Some agents very professional, others don't know how to behave...
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Oct 22,2011
Oct 22,2011
2
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These guys are crooks. Dont be fooled by the smart suits and the free soft drinks. I viewed a property and agreed to submit an offer - they then told me someone else was interested and I'd have to pay more so I did. I ...
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May 13,2011
May 13,2011
1
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Overall an extremely disappointing experience and would certainly now go out of my way to NOT recommend dealing with that company to everyone I meet. It may be the specific individual whom we were dealing with that let it all down, but none the less ...
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May 04,2011
May 04,2011
1
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The Canary Wharf branch is an absolute joke. Their charges are above and beyond - not clearly explained and just taken from the deposit without permission. Getting this (over charged) deposit back has been an absolute nightmare - they have sat on it for a ...
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Apr 19,2011
Apr 19,2011
2
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Shocking company.....
Advertised my flat with Morgan Randall 1.5 yrs ago, fortunately it was rented through another agent... however, about a month ago Morgan Randall put my property on their website again (with no permission), advertising it at an increased price! So pretending to be a ...
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Feb 02,2011
Feb 02,2011
2
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Absolutely awful. Avoid at all costs. Tenant not who they said she was. Rent paid to them not passed on for months, with unexplicable fees deducted which did not match what was agreed. No understandable breakdown of charges. They don't follow anything verbally agreed up ...
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Feb 23, 2011
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email [email protected] and [email protected] directly. the fee structure is certainly never communicated during the onboarding process. you'd simply walk away if it was. ...
Jan 14,2011
Jan 14,2011
2
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this helpful
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I don't have an option to give them 0 stars or I would. Do yourself a favour and avoid all the hassles - find another lettings agency.
They are tricky and playing game. They would wait until last minute of your rental agreement and put you ...
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Feb 08, 2011
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Wow, we are experiencing exactly the same thing. We are out of our contract period and our boiler has broken down, but Morgan Randall Discovery Dock has been ignoring our condition for weeks now!! ...
Dec 16,2010
Dec 16,2010
3
people found
this helpful
this helpful
I am a landlord of several properties. Morgan Randell are the worst agent I have ever used by far.
The flat was supposed to fully managed and we are still trying to get them to change three lightbulbs which blew 9 months ago.
People don't call ...
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Jan 27, 2011
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According to the Companies House website Morgan Randall were put into liquidation last year (2010). They now claim to be owned by a company called Ascot Ltd which strangely has the same directors as the old Morgan Randall. Namely IMRAN KAHN and HARPAL SIRA.
Suspicious! Be very wary trusting them with your money. ...
Dec 15,2010
Dec 15,2010
1
people found
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I don't have an option to give them 0 stars or I would. I cannot tell you the amount of time we have spent trying to get any kind of answer from these so called professional estate agents. We have even walked in to the Canary ...
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Dec 15,2010
Dec 15,2010
2
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As below, once you put your deposit down - very best of luck getting any response from this company. Absolutely terrible customer service, rude staff, and overall a complete joke.
Never use this company if you are looking to let....
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Nov 23,2010
Nov 23,2010
0
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I am very please with the service provided by Irfan Choudhary. He is one of the lettings executives and has been really nice and very helpful throughout the whole period of viewing to signing the contract. He also called me up after I moved in ...
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Oct 11,2010
Oct 11,2010
1
people found
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this helpful
My first and only experience with Morgan Randall has been excrutiating. Everything has been poorly managed and as soon as you have put your deposit down, they don't want to know.
My housemates and I signed for a property last Saturday and put down the ...
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Oct 07,2010
Oct 07,2010
1
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Do not rent through Morgan Randall!
Staff were very friendly at first....until you've signed a contract and paid their fees. They conveniently forgot to inform us that the property we were renting was on the market to be sold. After bringing this up they ...
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Sep 24,2010
Sep 24,2010
1
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They are probably the worst letting agency I've worked with. They only worry about getting paid, but if the flat has problems they never return your calls. We've been chasing some missing keys from the flat for a month, and we ended up having to ...
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Sep 28, 2010
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Their customer service seem to actually answer emails and are on my case, which may be resolved. So the comments they leave here have some truth, there's somebody behind that email address. Now to see if the issues are resolved... ...
Sep 02,2010
Sep 02,2010
2
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When I signed up with Morgan Randall for my lease they were reasonably helpful, but all went down hill from there. Never returned my phone calls, useless at answering e-mails and are now trying to deduct whatever they can from my deposit - after being ...
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Nov 03, 2010
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I just paid a deposit for a flat with MR last night and was explicitely told by the agent there is NO check-in or check-out fee as this is included in the rather uncompetitive ...
Aug 25,2010
Aug 25,2010
0
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Used Morgan Randall to find my new home and found their service really good. I dealt with Hitesh and found him helpful right from the start. He showed me properties that that matched my requirements unlike other agents! Even when my offer had been rejected ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
