“Extremely poor in every way. Consistently rude, tried to blame ......”
1 Star Review
Mar 01,2013
By:
'Em87'
Mar 01,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B20
Lettings (as a Tenant)
Postcode: B20
7
people found
this helpful
Extremely poor in every way. Consistently rude, tried to blame us for their mistakes. Tried to overcharge for rent due to a mistake with their own bookkeeping. They were very intrusive, managing to find an excuse to barge in more or less every week, and ...
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What agent could do to change your mind?
It would take an almost complete turnaround from their present incompetence.
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“I have recently been looking for a one bed flat/......”
1 Star Review
Sep 30,2011
By:
'GKRK2011'
Sep 30,2011
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Lettings (Prospective customer)
Postcode:
7
people found
this helpful
I have recently been looking for a one bed flat/apartment to rent in Birmingham. I am moving up from Luton to work and took a day off my current job to view as many places as possible. I dealt with somewhere in the region ...
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What agent could do to change your mind?
Be more professional - if you cant make a viewing be up front in advance. I had another cancellation on the day but they were polite, courteous and honest about their mistakes and I did rearrange the viewing.
Know your customer- Dont offer a young professional a piece of crap, like you were planning to- my budget was ‚£550. I walked outside the place, it cant have been worth more than ‚£300 pcm!!
Accept dissapointment- Before I got a different job I worked in a similar sales job while at University and would not treat people any differently just because they would not take the service offered!!
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“I have barely moved in, and there are problems already ......”
1 Star Review
Sep 05,2011
By:
'Fellow'
Sep 05,2011
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
11
people found
this helpful
I have barely moved in, and there are problems already with the condition and cleanliness of the house. The customer service is digusting, and blame is always pushed unto others. Stated on their website is that all of the furnishings are modern and usable, however ...
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What agent could do to change your mind?
Be less misleading
Better customer service
Give copies of contrascts on signing
Higher standards
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people found
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