81% sales valuation accuracy
80% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction
At Martin & Co we employ the best and the brightest in the property business. Our staff are passionate about helping you make the right choices. We recognise that it is reliable tenants who are at the heart of any successful lettings business. We pride ourselves on attracting quality tenants and ...
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At Martin & Co we employ the best and the brightest in the property business. Our staff are passionate about helping you make the right choices. We recognise that it is reliable tenants who are at the heart of any successful lettings business. We pride ourselves on attracting quality tenants and landlords by delivering a service that is second to none.
We recognise the importance of marketing to attract quality tenants, so we promote your property to the widest possible audience. We list your property on our website as well as on all the well-known property portals.
We realise that every landlord is different. But no matter who you are, we will provide you with a tailored service solution at a competitive rate.
Our tenant referencing service provides unrivalled insight into your tenants' backgrounds and offers you the greatest level of protection in the lettings market.
- We use online application forms that can be completed at a time most convenient for the tenancy applicant. This means no unnecessary delays moving a tenant into your property.
- There are no nasty surprises. We will never decline an applicant who you expected to be moving in without talking to you first and discussing alternatives.
- Our Tenant Monitor tracks your tenants' general credit performance throughout the tenancy. This means we will be alerted to a change in your tenants' credit circumstances, which could affect their ability to pay rent.
We recognise the importance of marketing to attract quality tenants, so we promote your property to the widest possible audience. We list your property on our website as well as on all the well-known property portals.
We realise that every landlord is different. But no matter who you are, we will provide you with a tailored service solution at a competitive rate.
Our tenant referencing service provides unrivalled insight into your tenants' backgrounds and offers you the greatest level of protection in the lettings market.
- We use online application forms that can be completed at a time most convenient for the tenancy applicant. This means no unnecessary delays moving a tenant into your property.
- There are no nasty surprises. We will never decline an applicant who you expected to be moving in without talking to you first and discussing alternatives.
- Our Tenant Monitor tracks your tenants' general credit performance throughout the tenancy. This means we will be alerted to a change in your tenants' credit circumstances, which could affect their ability to pay rent.
Latest Reviews
15th Mar 2023
reviewed by 'Archibald'
28th Feb 2023
reviewed by 'SM'
12th Jul 2022
reviewed by 'Kelty'
18th May 2022
reviewed by 'Lauryn'
26th Apr 2022
reviewed by 'Caroline'
6th Apr 2022
reviewed by 'Edith'
Opening Hours
Address
Martin & Co
14 King St
Stirling
Stirlingshire
FK8 1AY
01786 448812
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 81% | 80% | £0 | £0 |
| Lettings | 76% | 83% | £375 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 5 | 17 | 6 | 0 | 0 | 1 | 0 | 1 | 2 |
Areas covered
- FK8
- PH4
- FK7
- FK9
- FK10
- FK11
- FK12
- FK13
- FK14
- FK15
- PH3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Mar 15,2023
Mar 15,2023
0
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We moved up from London so most of the arrangements had to be over the phone or email - Pauline made this really easy with her quick response time, clear communication and patience with newbie questions. She made the process as pain free as possible ...
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Feb 28,2023
Feb 28,2023
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Pauline at the Stirling branch has been helpful since the start of my tenancy. She has always been great at explaining things to me and always answers any query promptly. If there have ever been any issues Pauline has quickly sorted then out. We have ...
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Jul 12,2022
Jul 12,2022
0
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My flatmate and myself travelled 2 hours together to view a property let by this company and the agent didn't even turn up to the viewing. When I called to ask about this I was basically told the viewing didn't exist and they didn't even bother ...
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May 18,2022
May 18,2022
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Arlene was so accommodating and helpful through the duration of our rental. Any maintenance issues we had were sorted in a flash and this was definitely one of the easiest and straightforward rentals I have experienced. Would definitely recommend!...
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Apr 26,2022
Apr 26,2022
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A big thank you to Pauline for all the help and support she has given us over the last 9 years while renting out our property. Great communication and helpful advice always....
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Apr 06,2022
Apr 06,2022
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Great help and speedy communications from Pauline over the years that I have dealt with Martin & Co. She always dealt with any problems promptly...
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Apr 06, 2022
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(1)
Thank you so much for the positive review Edith, your feedback is very much appreciated. Best Regards Imtiaz Ahmed ...
Mar 16,2022
Mar 16,2022
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Arlene was very supportive and couldn't do more to get us out of our plumbing problems. She handled the situation very well and couldn't have been more helpful....
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Feb 03,2022
Feb 03,2022
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So this review is not for Martin and Co, the company, as we had some real communication issues with the owner and our tenant was not happy with the way he was treated either. This review is for Arlene McKenna who works at the Stirling ...
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Oct 25,2021
Oct 25,2021
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Absolutely fantastic communication throughout. Took the worry and stress out of moving to a new home . Nasreen Sharon and Pauline were brilliant .Couldn't have asked for anymore...
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Oct 21,2021
Oct 21,2021
0
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Pauline is amazing.
She will go above and beyond to help you out as a tenant. Could recommend her enough. Thank you for 7 years of help, advice and support....
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Oct 06,2021
Oct 06,2021
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Very positive experience, great support and service, and our agent Karen who has been taking care of us is a star😊. Thanks...
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Aug 09,2021
Aug 09,2021
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Pauline Wilson has been our agent for 7 years, very friendly and considerate. Any problems we had, Pauline got it sorted very quickly with no stress or fuss. More of a friend than an agent 👍...
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Jun 02,2021
Jun 02,2021
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Our experience with Martin & co has been top notch, from the moment we viewed the property then moved in and when something needs fixed they are quick and efficient at getting things moving and sorted very quickly . A much better experience than our previous rentals ...
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May 31,2021
May 31,2021
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After changing letting agents to Martin & Co it was like night and day. Excellent communication from them and always very helpful with any queries I have and dealing quickly and efficiently with tenant queries also....
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Dec 02,2020
Dec 02,2020
3
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This firm has been caught falsifying bank statements, making up property repairs invoices and overcharging unsusceptible landlords. Apparently the overcharging is rife in the franchise. There are plenty other agents in the area that do lettings.
Avoid Martin & Co
https://www.dailyrecord.co.uk/news/...
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Jul 01,2020
Jul 01,2020
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Very easy quick experience with Martin & Co, they made sure all our enquiries were dealt with correctly and efficiently.
Would definitely recommend going with this agency....
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May 05,2020
May 05,2020
0
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A positive experience with Martin & Co while arranging to rent a new property. Always on hand to offer clarity and support, in spite of the challenging circumstances of the covid outbreak forcing staff to work and communicate remotely....
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Apr 30,2020
Apr 30,2020
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Tried to rip off my Daughter to the tune of £140 for cleaning as her tenancy ended!! Would say BEWARE if you ever have any dealings with this bunch of cowboys. Looking forward to the Property Ombudsman view of it....
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Mar 18,2020
Mar 18,2020
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Great team, always been there when needed and super supportive to us tenants. Pauline especially was fab and we owe you all a massive thanks!...
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Feb 19,2020
Feb 19,2020
0
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Excellent customer service, tenants moved out & new vetted tenants found very quickly.
All staff throughly professional with no questions being too silly to follow up....
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Jan 19,2020
Jan 19,2020
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From the first contact through to securing tenancy and beyond with support the Stirling team have been first class. Helpful and quick to respond to any questions and arranging to have maintenance issues rectified with total professionalism....
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Jan 18,2020
Jan 18,2020
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Helene has been very good at ensuring any required works are done. She keeps us updated on the progress of any issues and chases the various parties involved to keep everything on track....
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Jan 15,2020
Jan 15,2020
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Pauline and team at Martin & Co, Stirling, were terrific in helping me find and secure the tenancy on the property that I wanted. They were always at the end of a phone or email. They are positive, very professional and personable at all times. They ...
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Dec 30,2019
Dec 30,2019
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Excellent service - from viewing through to collecting the keys - everything was organised and very efficient - prompt and responsive communication...
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Dec 22,2019
Dec 22,2019
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They helped me get a place with little stress and the staff are help full and friendly. I'm now sat in my new place having a beer thanks to them ?...
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Nov 08,2019
Nov 08,2019
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Martin and Co - Stirling Branch:
I have been renting out my one bed flat with Martin & Co for over 8 years.
Over those 8 years the customer services has truthfully been mixed.
However the customer service at the moment is excellent.
Especially with my main contact ...
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Nov 08,2019
Nov 08,2019
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I have been with Martin & Co Stirling for a number of years, From the beginning of the year there have been a few staff changes and the office is a much more friendlier place than it was at this time last year. Recently I had ...
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Oct 15,2019
Oct 15,2019
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We have dealt with Martin and Co since they took over our previous property management company but all the time with the same person, Pauline Wilson. We found her to be very helpful and courteous and very professional in her approach. We wouldn't hesitate to ...
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Sep 13,2019
Sep 13,2019
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I have found this group of professionals to be very helpful and knowledgeable. I am aware that they had some staffing issues but have dealt with these now and are back on top of their game.
I would recommend (and have) and cannot complain at ...
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Aug 20,2019
Aug 20,2019
4
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I am so glad to finally say I never have to deal with Martin & Co STIRLING again. I've been waiting a while to write this review, from top to bottom from start to finish this entire company is a disgrace as a letting agent, every ...
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Aug 21, 2019
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Hi Tina. Very disappointed to hear that you were not happy with the service provided. I see that you left another bad review for us in Jan 2019 and another one today. I cannot find your details on our system so if you would please let me know whether you were a tenant or a landlord and what property your complaint relates to with I can look into your complaint further. We have an official complaints policy so please address your complaint to our Manager Tracey Horton.
Thanks ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
At Martin & Co, our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times.
We aim to deal with your concerns promptly, effectively and in a positive manner.
If you have a complaint about the service that you have received from the Martin & Co local office* you should put your concerns in writing to the address noted below. The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days.
If you feel the matter remains unresolved you need to address your complaint to the Proprietor at the address below, who will conduct an investigation and respond with a final viewpoint.
In the unlikely event that you remain dissatisfied then you may refer the matter to The Property Ombudsman (TPO) at the following address:
The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP
Please refer to your Martin & Co local office* for complete TPO procedures
Last updated at 9:54 AM 02/08/2017 by Imtiaz Ahmed
We aim to deal with your concerns promptly, effectively and in a positive manner.
If you have a complaint about the service that you have received from the Martin & Co local office* you should put your concerns in writing to the address noted below. The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days.
If you feel the matter remains unresolved you need to address your complaint to the Proprietor at the address below, who will conduct an investigation and respond with a final viewpoint.
In the unlikely event that you remain dissatisfied then you may refer the matter to The Property Ombudsman (TPO) at the following address:
The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP
Please refer to your Martin & Co local office* for complete TPO procedures
Best Letting Agent in FK8 
