Martin & Co
Cardiff, CF24
2.8/5, 48 reviews
42% recommended
100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
60% lettings fee satisfaction
No description for branch.

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Latest Reviews

View all Reviews 48
2nd May 2023
reviewed by 'Denzel'
“Worst landlord experience I think it is possible to have. Be careful to read the fine print in your service ......”
2nd May 2023
reviewed by 'Louise'
“After mixing up our details with another tenant who was having trouble with the police, we had the police knocking ......”
25th Feb 2023
reviewed by 'Jonathan D.'
“Selfish, Uncaring, Disgraceful service.I told the estate agent, Astrid, that before I undertook my 5 hour journey from Kent to ......”
8th Feb 2023
reviewed by 'Trisha'
“This company does not know how to protect deposits in accordance with the law. They're conduct is unethical and unprofessional. ......”
12th Dec 2022
reviewed by 'AT'
“I have used Martin and CO for a number of years both for rental and a sale most recently.I ......”
29th Jul 2022
reviewed by 'Michelle Colvin'
“£337 + vat to draw up a tenancy agreement which is a standard contract with mine and my tenant details added. Extortionate ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
10 The Globe Centre, Albany Road
Cardiff
Cardiff County
CF24 3PE
02920 482250

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £120,000 £176,000
Lettings 86% 60% £450 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 4 4 22 9 0 0 1 1 1
Areas covered
  • CF24
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Lettings DPS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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“The marketing on my property was fantastic and the virtual ......”

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Jun 15,2017
Minithumbup
By: 'Dom'
Jun 15,2017
2 people found
this helpful
The marketing on my property was fantastic and the virtual tour was stunning. Definitely recommend if you are selling your home...
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Comment on agent fees
Very good £1495
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“The customer service I received from Martin & Co was efficient ......”

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Apr 04,2017
Minithumbup
claim your profile
Henry
By: 'PearlPearl'
Apr 04,2017
2 people found
this helpful
The customer service I received from Martin & Co was efficient and good value for money. The marketing of my property was superb, selling swiftly after only 11 days. Henry provided me with regular updates and feedback from my viewings. I would highly recommend this company when ...
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Comment on agent fees
The estate agent fees were good value for money. The marketing and customer service I received were excellent and enabled me to move quickly to my new home.
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Was this helpful? Yes

“Shame I can't rate lower than 1 star. They don't even ......”

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Feb 24,2017
Minithumbdown
By: 'C.'
Feb 24,2017
3 people found
this helpful
Shame I can't rate lower than 1 star. They don't even deserve that. Absolutely awful agent, as other reviews here have pointed out. Complete lack of any professionalism and just outright rude and unhelpful. Not to mention the unjust, borderline illegal fees they try to charge ...
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Comment on agent fees
Agents fees must be borderline illegal. They charge ridiculous amounts in fees.
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Was this helpful? Yes

“Very Helpful team, love the property they found me, kept ......”

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Feb 24,2017
Minithumbup
By: 'EdWyn'
Feb 24,2017
2 people found
this helpful
Very Helpful team, love the property they found me, kept me informed at every stage and the after care has been first class. Thank you Martin & Co...
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“These people expect you to remain calm. They expect a ......”

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Feb 08,2017
Minithumbdown
By: 'Jaccusefashion'
Feb 08,2017
3 people found
this helpful
These people expect you to remain calm. They expect a level of politeness which people of their level of incompetence and lack of customer care do not deserve. Basically it's my own fault for NOT having checked the reviews online. First of all I am ...
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Comment on agent fees
They were what you might expect
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Was this helpful? Yes

“I used Martin and Co to sell my flat, which ......”

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Jan 27,2017
Minithumbup
By: 'Sally'
Jan 27,2017
2 people found
this helpful
I used Martin and Co to sell my flat, which they sold in a week of it going on the market. Their pictures and virtual tour were brilliant. I have no negative comments relating to the service they have provided me. They have kept me ...
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Comment on agent fees
Good
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Was this helpful? Yes

“Avoid!! I have never had the such an unpleasant experience. ......”

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May 31,2016
Minithumbdown
By: 'Anonymous'
May 31,2016
2 people found
this helpful
Avoid!! I have never had the such an unpleasant experience. They are unprofessional and don't care for the tenants within the properties they manage. The 'Managing Director' *leaves no hope in hell for the staff underneath him. To both people renting or those handing their ...
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“Letting agents are not generally a delightful bunch but this ......”

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Mar 08,2016
Minithumbdown
By: 'shockedtenant'
Mar 08,2016
4 people found
this helpful
Letting agents are not generally a delightful bunch but this is truly the worst I've ever dealt with in 13 years of renting. They knowingly lied to my face when I asked them questions about the property, such as the fact the previous tenants all left ...
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Comment on agent fees
Totally unreasonable considering they appear to do nothing
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“I have had many different letting agents before as I ......”

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Jan 14,2016
Minithumbdown
By: 'Green'
Jan 14,2016
1 people found
this helpful
I have had many different letting agents before as I rent quite a few properties in the past. But Martin & Co is the most unprofessional agent that I have ever known. I have a chain of issues with the properties since the day I moved ...
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What agent could do to change your mind?
Unjustifiable fee.
Attached Filesnbsp;
Comment on agent fees
Unjustifiable fee.
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Was this helpful? Yes
By: Martin & Co Cardiff
Jan 14, 2016
View all comments (1)
To Whom it may concern, thank you for your anonymous post. It would be very helpful if you could provide us with some details on who you are or what property you rent so that any issues can be dealt with. As you can appreciate, if you do not leave us any details on who you are it makes it very difficult for us to be able to help. We look forward to hearing from you so any outstanding issues are dealt with. Many thanks Martin & Co Cardiff ...

“Mike Shrubshall was unprofessional, in efficient and unpleasant. He cancelled ......”

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Aug 15,2015
Minithumbdown
By: 'Disgusted'
Aug 15,2015
0 people found
this helpful
Mike Shrubshall was unprofessional, in efficient and unpleasant. He cancelled appointments at very short notice by means of terse texts. He lied about having keys in the office. He failed to report faults to the owners. On one occasion he was very late for a ...
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“Absolutely disgusted by these letting agents.I rented from them ......”

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May 11,2014
Minithumbdown
By: 'Young'
May 11,2014
2 people found
this helpful
Absolutely disgusted by these letting agents. I rented from them for 3 years and got nothing but grief. Now they are doing everything in their power to stop me from reclaiming my deposit. I wish someone had warned me as I would never have been their ...
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What agent could do to change your mind?
Nothing. Abysmal from beginning to end.
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“I had a horrendous experience with this agent. The tenant ......”

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Apr 30,2014
Minithumbdown
By: 'Scattie'
Apr 30,2014
1 people found
this helpful
I had a horrendous experience with this agent. The tenant identified a leak at the house and it took them 5 months to get it fixed. My property ended up damaged due to this and I was furious. They tried to say they were waiting for ...
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What agent could do to change your mind?
There is nothing they can do to change my mind.
Attached Filesnbsp;
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Was this helpful? Yes
By: Kelloggs
May 12, 2014
View all comments (1)
We welcome feedback positive or negative as this helps us to grow as an agency and we don't always get it right, but we strive to put things right. In this case I would like to add a response to Miss Dovey. The tenant has the right to remain at the property until midnight of their leaving date, and as the tenant had a 3 year old child and was heavily pregnant with their second, they asked would we meet them there at 9am the following day to hand over the keys. I believed due to the fact they had ...

“This company should not be in business. They do not ......”

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Aug 19,2013
Minithumbdown
By: 'Mikes'
Aug 19,2013
0 people found
this helpful
This company should not be in business. They do not know how to treat or talk to customers and really do not care about the customer, only money. Do not use this company unless you want to know what bad customer care and service is. ...
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“I have written about this office before but I but ......”

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Feb 07,2013
Minithumbdown
By: 'Darrum'
Feb 07,2013
1 people found
this helpful
I have written about this office before but I but it under the Albany Road office by accident. I have just finished my tenacey with them and boy am I glad. I was with them for 12months and I can tell you that this was 12 ...
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What agent could do to change your mind?
*been more prompt with answering calls and e-mails *take responsibility of issues and not keep passing them off *communicate with the tenents and their co-workers *be honest
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Was this helpful? Yes

“DO NOT EVEN CONSIDER RENTING/BUYING WITH THIS AGENCY.Waited ......”

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Oct 25,2012
Minithumbdown
By: 'Anon'
Oct 25,2012
3 people found
this helpful
DO NOT EVEN CONSIDER RENTING/BUYING WITH THIS AGENCY. Waited an hour for agent to meet outside property in Cardiff Bay. My viewing was booked for 12:30pm. They didn't turn up. Apparently some form of miscommunication, despite confirming my 12:30 appointment. I asked to speak to ...
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What agent could do to change your mind?
Actually turn up to the viewing!!!!
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“We were misinformed and had problems with this estate agent ......”

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Jul 25,2012
Minithumbdown
By: 'Ray'
Jul 25,2012
7 people found
this helpful
We were misinformed and had problems with this estate agent from day one. When signing the Contracts, we were told that the water bills were included (by Mike). A year later, after a letter from the water company threatening to cut us off, we asked ...
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What agent could do to change your mind?
They could have told the truth, answered calls and emails. They need to conduct their business with a different attitude, focused on helping their tenants with better customer service.
Attached Filesnbsp;
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Was this helpful? Yes
By: Niccy
Aug 08, 2012
View all comments (1)
I also have found Mike and Kelly to be especially rude as you say. We find that the phones are never answered as well and when you leave a message for a call back they never ever do. Must have left over 10 messages with not a single reply! ...

“After renting for the last ten years, Martin & Co stand ......”

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Jul 23,2012
Minithumbdown
By: 'Niccy'
Jul 23,2012
6 people found
this helpful
After renting for the last ten years, Martin & Co stand out as being the WORST letting agent I have ever dealt with. It's a very long story of what has happened but they have never been helpful, it has taken three months to get repairs ...
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What agent could do to change your mind?
There is nothing that Martin & Co can do to change our opinion on them. They have failed so miserably so many times in so many areas that we have to laugh. If not, we would cry. Its amazing that people like this are allowed to run a letting agency unsupervised.
Attached Filesnbsp;
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By: Jones
Nov 22, 2012
View all comments (4)
Interesting comment from 'Kell'oggs ...

“Oh where to start. I moved in on the 28/01/12. Had ......”

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Mar 08,2012
Minithumbdown
By: 'Darrum'
Mar 08,2012
6 people found
this helpful
Oh where to start. I moved in on the 28/01/12. Had to wait an hour for they keys. On the second trip moving my stuff in I ran into the landlady who knew nothing about me moving in. Fun conversation that was. I was promised a ...
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What agent could do to change your mind?
Too much work. Ive done everything my end correctly. I shouldnt need to work round my full time job and their opening hours to make sure that they can do their job. Its not much to ask that a company can treat their customers like customers and not just a profit margin.
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Was this helpful? Yes
By: maxwell
Aug 02, 2012
View all comments (2)
hello is this the brentford office? gosh im moving tomorrow and already have problems! so scared!!! and signed already! looks like they have problems all over UK ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:22 AM 18/08/2017 by Mike Shrubshall

Awards won by Martin & Co, Cardiff CF24 3PE



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