Martin & Co
Basingstoke, RG21
4.6/5, 226 reviews
90% recommended
92% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
93% lettings fee satisfaction
Martin & Co have been passionate about property since 1986, and we are now one of the four biggest letting agencies in the UK with over 280 offices. Despite our national size, we have not lost our personal touch. All of our offices are owner-managed by franchisees who know their market inside out ... show more Martin & Co have been passionate about property since 1986, and we are now one of the four biggest letting agencies in the UK with over 280 offices. Despite our national size, we have not lost our personal touch. All of our offices are owner-managed by franchisees who know their market inside out and whose focus is on delivering great service and building a loyal client base.
Martin & Co in Basingstoke opened in 2008 and is owned and run by Mike Shelton.
• We are specialists in property management, property investment, property sales and property lettings
• We market to the widest possible audience, using all the major property portals, to achieve the best possible rents and sales prices.
• We understand the local market and have good, professional advice for you from well trained and qualified local staff.
• We offer a highly personal service that can be tailored to meet your individual needs.
• We park of one of the largest agents in the UK, but offer exceptional customer service from a locally owned office.
We are licensed members of the Association of Residential Letting Agents (ARLA) with full client money protection and members of the Property Ombudsman Scheme for Residential Lettings for branch.

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Latest Reviews

View all Reviews 226
14th Jun 2024
reviewed by 'Methodist Church'
“Very happy with prompt and friendly service and advice to us and to our tenants...”
7th Jun 2024
reviewed by 'Michael'
“Martin & Co have impressed me beyond any expectation. Having looked after my interest relative to my property when it was ......”
12th Feb 2024
reviewed by 'RG21 R'
“Great team, so helpful and friendly. Really took the stress out of the whole moving process. Everything was very streamlined ......”
12th Feb 2024
reviewed by 'Kaela'
“Understanding and very prompt. Knows alot about the area and knowledgeable....”
1st Feb 2024
reviewed by 'James'
“Used Martin and Co to let our property for 10 years and always found them to be excellent and dealt with ......”
31st Jan 2024
reviewed by 'Chris Harwood'
“The team at Martin & Co have been fantastic from start to finish. Lindsey was fantastic in helping set up viewings, ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
26 London Street
Basingstoke
Hampshire
RG21 7PG
01256 859960

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 100% £136,000 £680,900
Lettings 96% 93% £450 £1,999
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
85 4 78 15 27 0 6 0 7 4
Areas covered
  • RG21
  • RG26
  • RG22
  • RG27
  • RG23
  • RG28
  • RG24
  • RG29
  • RG25
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Thank you for liaising with my Landlord and fixing my ......”

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Feb 17,2014
Minithumbup
By: 'Martin'
Feb 17,2014
5 people found
this helpful
Thank you for liaising with my Landlord and fixing my boiler so promptly, especially on a Friday. Didn't fancy a weekend of cold showers......
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“I am a new Landlord with Martin & Co having previously ......”

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Feb 14,2014
Minithumbup
By: 'James'
Feb 14,2014
3 people found
this helpful
I am a new Landlord with Martin & Co having previously used another agent in Basingstoke. What a refreshing change ! Helpful and very professional....
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“All my queries were dealt with promptly, courteously and efficiently. ......”

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Feb 07,2014
Minithumbup
By: 'susan'
Feb 07,2014
5 people found
this helpful
All my queries were dealt with promptly, courteously and efficiently. As a new landlord I needed a lot of help and guidance which was given willingly....
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“I have just come back from a visit to this ......”

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Jan 20,2014
Minithumbdown
By: 'Westielover'
Jan 20,2014
4 people found
this helpful
I have just come back from a visit to this agency and I am so angry by the way we were dealt with. My husband and I drove to Basingstoke to take our daughter to sort out her tenancy with Martin & Co. She has just ...
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What agent could do to change your mind?
Retrain their staff.
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“I have just come back from a visit to this ......”

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Jan 20,2014
Minithumbdown
By: 'Westielover'
Jan 20,2014
2 people found
this helpful
I have just come back from a visit to this agency and I am so angry by the way we were dealt with. My husband and I drove to Basingstoke to take our daughter to sort out her tenancy with Martin & Co. She has just ...
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What agent could do to change your mind?
Retrain their staff.
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“I have rented a property and sold a property through ......”

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Jan 17,2014
Minithumbup
By: 'Debbie'
Jan 17,2014
1 people found
this helpful
I have rented a property and sold a property through Andrew at Martin & Co. He has been very responsive and helpful, so I am surprised by the other reviews here, as it isn't reflective of my experience....
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“Very happy with my service looked after me from start ......”

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Dec 09,2013
Minithumbup
By: 'Steve'
Dec 09,2013
5 people found
this helpful
Very happy with my service looked after me from start to finish. Would recommend them highly. Would use them as a landlord or tenant...
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“The absolute worst agency in Basingstoke. Zero customer service skills. ......”

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Nov 06,2013
Minithumbdown
By: 'Customer'
Nov 06,2013
10 people found
this helpful
The absolute worst agency in Basingstoke. Zero customer service skills. Rude, agressive, money grabbing jobsworths. Paul & Viv the owners of the company bring their private life into the office - and I mean have full blown rows in front of staff & customers, including Paul having ...
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“As a tenant in a property that is let and ......”

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Sep 29,2013
Minithumbdown
By: 'Annonymouse'
Sep 29,2013
3 people found
this helpful
As a tenant in a property that is let and managed by Martin & Co Basingstoke, I can fully empathise with the negative experiences of others while dealing with this company. Emails go unanswered and telephone calls ignored/calls not returned. I have found the staff, ...
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What agent could do to change your mind?
Get a grip of their operation!?
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“Awful, rude and aggressive, was my first dealing with a ......”

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Sep 15,2013
Minithumbdown
By: 'MrB'
Sep 15,2013
5 people found
this helpful
Awful, rude and aggressive, was my first dealing with a letting agent in basingstoke, now with a much better letting agent in basingstoke. Don't use...
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What agent could do to change your mind?
Attend a customer service course
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“I wish I had read the reviews before I contacted ......”

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Sep 02,2013
Minithumbdown
By: 'LJG'
Sep 02,2013
5 people found
this helpful
I wish I had read the reviews before I contacted this agent. Worst customer service I have ever experienced. Left me in tears. No apology given. Only fortunate I see now from reading reviews, is that it has not just been me and was nothing ...
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“I have never experienced such unprofessionalism. These agents are unreliable, ......”

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Jul 09,2013
Minithumbdown
By: 'Mrs'
Jul 09,2013
3 people found
this helpful
I have never experienced such unprofessionalism. These agents are unreliable, dishonest, accusatory and aggressive.....not to mention inefficient. They are obstructive and unhelpful and I will not deal with them. I am contacting the head office and the seller to notify....
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What agent could do to change your mind?
If the agent resigned, it would be better for the profession.
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“The agent was helpful in finding a house to buy ......”

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Apr 17,2013
Minithumbdown
By: 'Giles'
Apr 17,2013
4 people found
this helpful
The agent was helpful in finding a house to buy and then acted on our behalf to manage the property. We spent a lot of money doing up the property, leaving it in very good condition. Unfortunately the tenants selected were not good, although that ...
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What agent could do to change your mind?
- Better selection and vetting of potential tenants - Better communication and information sent to landlord - Most importantly, proper checks of the property and its state - Consider that they are not always perfect and do everything right.
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“What horrendous customer service.After making numerous arrangements to view ......”

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Feb 17,2013
Minithumbdown
By: 'Peeved159'
Feb 17,2013
4 people found
this helpful
What horrendous customer service. After making numerous arrangements to view a particular property, (taking time out of work etc) final viewing was very rushed - less than 5 minutes. The agent showing my partner round had no printed information on the property and appeared to know ...
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What agent could do to change your mind?
Actually responding to messages/emails. Not telling a potential customer to call back in ten minutes, knowing full well no one will be there to answer the call.
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“The experience with Martin & Co is absolutely horrible. When you ......”

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Feb 10,2013
Minithumbdown
By: 'Basingstoke'
Feb 10,2013
8 people found
this helpful
The experience with Martin & Co is absolutely horrible. When you are moving in, they seem ok. But when you are moving out, it changes to disaster. They tried all the chances to get money from you and totally unsupportive. There is no channce for us ...
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“Dear Sir/Madam, I am writing this to make people ......”

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Jul 04,2012
Minithumbdown
By: 'Disgruntled'
Jul 04,2012
10 people found
this helpful
Dear Sir/Madam, I am writing this to make people aware of some of the pitfalls that can be experienced when being a tenant, and also to highlight the inflexibility of this particular letting agent. We had been a tenant in this particular property for ...
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What agent could do to change your mind?
Martin & co, could have waived the early contract release fee and been more reasonable and considerate to deal with and also Tailor Made Inventories could have been more reasonable with their check out report.
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Staff picture Lindsey
(61)
Staff picture Mica
(32)
Staff picture Mike
(15)
Staff picture Lejla
(7)
Staff picture Cloe
(3)
Staff picture Petra

Vendor Fees

1% Plus VAT

Landlord Fees

11% Plus VAT

Tenant Fees

No fees set.
Last updated at 17/03/2023, 4:34 PM by Mike Shelton
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:46 PM 05/03/2024 by allAgents

Awards won by Martin & Co, Basingstoke RG21 7PG



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