Martin & Co
Basingstoke, RG21
4.6/5, 226 reviews
90% recommended
92% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
93% lettings fee satisfaction
Martin & Co have been passionate about property since 1986, and we are now one of the four biggest letting agencies in the UK with over 280 offices. Despite our national size, we have not lost our personal touch. All of our offices are owner-managed by franchisees who know their market inside out ... show more Martin & Co have been passionate about property since 1986, and we are now one of the four biggest letting agencies in the UK with over 280 offices. Despite our national size, we have not lost our personal touch. All of our offices are owner-managed by franchisees who know their market inside out and whose focus is on delivering great service and building a loyal client base.
Martin & Co in Basingstoke opened in 2008 and is owned and run by Mike Shelton.
• We are specialists in property management, property investment, property sales and property lettings
• We market to the widest possible audience, using all the major property portals, to achieve the best possible rents and sales prices.
• We understand the local market and have good, professional advice for you from well trained and qualified local staff.
• We offer a highly personal service that can be tailored to meet your individual needs.
• We park of one of the largest agents in the UK, but offer exceptional customer service from a locally owned office.
We are licensed members of the Association of Residential Letting Agents (ARLA) with full client money protection and members of the Property Ombudsman Scheme for Residential Lettings for branch.

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Latest Reviews

View all Reviews 226
14th Jun 2024
reviewed by 'Methodist Church'
“Very happy with prompt and friendly service and advice to us and to our tenants...”
7th Jun 2024
reviewed by 'Michael'
“Martin & Co have impressed me beyond any expectation. Having looked after my interest relative to my property when it was ......”
12th Feb 2024
reviewed by 'RG21 R'
“Great team, so helpful and friendly. Really took the stress out of the whole moving process. Everything was very streamlined ......”
12th Feb 2024
reviewed by 'Kaela'
“Understanding and very prompt. Knows alot about the area and knowledgeable....”
1st Feb 2024
reviewed by 'James'
“Used Martin and Co to let our property for 10 years and always found them to be excellent and dealt with ......”
31st Jan 2024
reviewed by 'Chris Harwood'
“The team at Martin & Co have been fantastic from start to finish. Lindsey was fantastic in helping set up viewings, ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
26 London Street
Basingstoke
Hampshire
RG21 7PG
01256 859960

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 100% £136,000 £680,900
Lettings 96% 93% £450 £1,999
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
85 4 78 15 27 0 6 0 7 4
Areas covered
  • RG21
  • RG26
  • RG22
  • RG27
  • RG23
  • RG28
  • RG24
  • RG29
  • RG25
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA DPS
Rankings
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“Absolute joke of a letting agency since we moved in ......”

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Aug 30,2015
Minithumbdown
By: 'Not'
Aug 30,2015
1 people found
this helpful
Absolute joke of a letting agency since we moved in to our property its problem after problem they are in no rush to help u fix things,there was a few problems prior to moving in which Andrew said would be sorted out LIES we ...
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What agent could do to change your mind?
Made to pay well over the top plus extra due to a dog even tho the house wasnt a great standard anuway scuffs up the walls overgrowing back garden ect
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Comment on agent fees
Made to pay well over the top plus extra due to a dog even tho the house wasnt a great standard anuway scuffs up the walls overgrowing back garden ect
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“We have been leasing the property through Martin & Co since ......”

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Aug 15,2015
Minithumbup
By: 'John'
Aug 15,2015
1 people found
this helpful
We have been leasing the property through Martin & Co since we moved out to Australia over 7yrs ago when Paul and Viv Jenner first started the Martin & Co business in the Basingstoke area. During this period Paul, Viv and the team have been so professional, ...
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Comment on agent fees
Fees were lower than expected and extremely competitive.
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“They managed the property for several years and did an ......”

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May 22,2015
Minithumbup
By: '1'
May 22,2015
2 people found
this helpful
They managed the property for several years and did an excellent job. Kept us advised on all property matters. When it came time to sell they were very proactive and sold the house in the first week of it going on the market. They know ...
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“Andrew, Viv and Paul have been extremely helpful in a ......”

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Apr 30,2015
Minithumbup
By: 'Patricia'
Apr 30,2015
2 people found
this helpful
Andrew, Viv and Paul have been extremely helpful in a difficult situation we found ourselves in with tenants wishing to leave before the end of their Contract. They handled the situation extremely professionally offering very helpful advice and allowing us all to meet a satisfactory ...
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Comment on agent fees
Very reasonable for the amount of work undertaken.
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“I found this agent very, very rude, unpleasant, pushy, unhelpful ......”

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Mar 25,2015
Minithumbdown
By: 'Anon'
Mar 25,2015
3 people found
this helpful
I found this agent very, very rude, unpleasant, pushy, unhelpful and misleading in their information throughout the tenancy. Rent was increased without the knowledge of the Landlord. I would not recommend this agent at all, probably the worst agent in Basingstoke and certainly the most ...
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Comment on agent fees
Extortionate on a regular basis.
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“I'm lucky that my experience isn't as bad as some ......”

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Mar 17,2015
Minithumbdown
By: 'Kate'
Mar 17,2015
3 people found
this helpful
I'm lucky that my experience isn't as bad as some on here however Martin & Co Basingstoke's customer service is truly appalling. I moved in with my partner in September last year He had lived in the property for a few years prior to this. It ...
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“I moved abroad (Australia) back in August 2008 and we were ......”

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Oct 16,2014
Minithumbup
By: 'John'
Oct 16,2014
1 people found
this helpful
I moved abroad (Australia) back in August 2008 and we were worried about which letting agency we would use for managing our house. As soon as we met with Viv from Martin & Co my wife and I knew we had found the right company to look ...
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Comment on agent fees
From a market perspective we recieved the highest possible rent in the area without any months with the house sitting empty. We have had several tenants over the past 6 years and we have never had the property empty since handing this to Martin & Co to manage which is absolutely excellent.
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“First time living on my own and renting. Staff could ......”

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Oct 05,2014
Minithumbup
By: 'Emma'
Oct 05,2014
1 people found
this helpful
First time living on my own and renting. Staff could not have been more helpful. They had a solution for every problem I had and made me feel at ease with the whole process. Would recommend them,...
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“Very rude staff, not helpful at all. They have resulted ......”

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Aug 15,2014
Minithumbdown
By: 'Majid'
Aug 15,2014
2 people found
this helpful
Very rude staff, not helpful at all. They have resulted a lot of stress for us during the last few months, We do not suggest them to anyone!...
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“The service I've received as a landlord from Martin & Co ......”

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Aug 08,2014
Minithumbup
By: 'Hampshire'
Aug 08,2014
2 people found
this helpful
The service I've received as a landlord from Martin & Co has been excellent from advice on suitable properties in the area, getting the property ready to let and finding our first tenant. I would have no hesitation in recommending Martin & Co....
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“I currently let my property out through Martin and co ......”

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Jul 25,2014
Minithumbup
By: 'Ally'
Jul 25,2014
1 people found
this helpful
I currently let my property out through Martin and co and they deal with the management of it. They do an excellent job, I have regular feedback and a very happy tenant....
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Comment on agent fees
I have no comments on the fees, I am very happy with the service.
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“I have let my property through Martin & Co for a ......”

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Jul 22,2014
Minithumbup
By: 'Kim'
Jul 22,2014
1 people found
this helpful
I have let my property through Martin & Co for a number of years and have always found their staff to be professional, conscientious and helpful. They have always found reliable and trustworthy tenants and have been prompt when dealing with any maintenance issue. The previous ...
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“Martin and Co have managed my property for 3 years and ......”

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Jul 21,2014
Minithumbup
By: 'Maxine'
Jul 21,2014
1 people found
this helpful
Martin and Co have managed my property for 3 years and I have only had two weeks down time. When it comes to dealing with the tenant, they take a lot of aggravation out of my life and always give me the option of getting my ...
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“I have use this company for many years now and ......”

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Jul 18,2014
Minithumbup
Staff profile picture
Lindsey
By: 'Basingstoke'
Jul 18,2014
2 people found
this helpful
I have use this company for many years now and have never had any problems . Paul and Viv the owners are always pleasant and are running a first class service in the area. Andrew Sheldon and Lindsey Chester the letting and sales team are both ...
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“The Agent is very responsive to tenant's requests and mediates ......”

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Jul 16,2014
Minithumbup
By: 'Graham'
Jul 16,2014
1 people found
this helpful
The Agent is very responsive to tenant's requests and mediates well to ensure no voids. When tenant vacates the property is quickly and successfully remarketed....
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“Martin and co have acted as our agents for rent ......”

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Jul 15,2014
Minithumbup
By: 'DNL'
Jul 15,2014
1 people found
this helpful
Martin and co have acted as our agents for rent for a number of years now. We are more than satisfied with their service which has been carried out with promptness, in response to tenant/landlord queries and efficiency, in arranging subcontractors to carry out ...
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Comment on agent fees
We have answered 'yes' because on balance this is marginally so. We would expect a higher income from this 4 bedroom property and would welcome Martin and co. advising what works we could carry out to warrant a higher yield.
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“Martin and Co have been managing my property for 4 years ......”

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Jul 14,2014
Minithumbup
By: 'Jennny'
Jul 14,2014
1 people found
this helpful
Martin and Co have been managing my property for 4 years while I am living in Australia. They have always been prompt in communicating any issues at the property and carrying out any maintenance required, They found me new tenants quickly. Their statements are on time ...
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Comment on agent fees
Comparable
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“Martin & co from the beginning, when I was choosing who ......”

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Jul 14,2014
Minithumbup
By: 'Chris'
Jul 14,2014
1 people found
this helpful
Martin & co from the beginning, when I was choosing who to let the flat with, through to finding tenants and dealing with all the various issues, have been professional, efficient and above all else pleasant and easy to deal with. Issues regarding rates, electricity bills ...
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Comment on agent fees
Well versed with current market.
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“Martin & Co Basingstoke have fully managed our two bed apartment ......”

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Jul 14,2014
Minithumbup
By: 'Nigel'
Jul 14,2014
1 people found
this helpful
Martin & Co Basingstoke have fully managed our two bed apartment for 5 years and I have always found them to be excellent. Property issues are dealt with promptly and efficiently and we have always had excellent tenants. We were so pleased with Martin & Co Basingstoke that ...
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Comment on agent fees
Paying 10% fully managed. There are cheaper (offered as low as 7%) but rather stick with what works!
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“We had a positive experience with Martin & Co in Basingstoke. ......”

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Jul 14,2014
Minithumbup
By: 'Gareth'
Jul 14,2014
1 people found
this helpful
We had a positive experience with Martin & Co in Basingstoke. They provided valuable advice before we purchased our first buy to let property and we have been letting it through them since then for the last 4.5 years. We have been perfectly happy with the service ...
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“We made contact with Martins, after a bad letting management ......”

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Jul 14,2014
Minithumbup
By: 'Sharen'
Jul 14,2014
2 people found
this helpful
We made contact with Martins, after a bad letting management experience with another major letting agent in Basingstoke, who were extraordinarily bad in every way possible. Martins have always been very efficient, they have always communicated any problems that have occurred in a timely manner, ...
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Comment on agent fees
Fees are going market rate
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“The service from Andrew and the branch in general was ......”

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Jul 14,2014
Minithumbup
By: 'shaun'
Jul 14,2014
2 people found
this helpful
The service from Andrew and the branch in general was thorough and professional in every respect. As a landlord living overseas they made the whole process simple, and were courteous and patient in factoring in delays caused at my end. I would not hesitate to ...
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“We are relatively new landlords and have relied very heavily ......”

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Jul 13,2014
Minithumbup
By: 'Peter'
Jul 13,2014
2 people found
this helpful
We are relatively new landlords and have relied very heavily on the advice and guidance that Andrew Sheldon has given us in terms of what property to buy,how to furnish it, likely return and rentability. We have always found him to be approachable and ...
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“We bought our buy to let property about 3 years ago. ......”

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Jul 11,2014
Minithumbup
By: 'Marie'
Jul 11,2014
2 people found
this helpful
We bought our buy to let property about 3 years ago. When we were looking for an agent to let it for us, Martins were so helpful and happy to chat to us and give us lots of advise before we even put the property with ...
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Comment on agent fees
The fees are in line with other agents, but you get an excellent personal service for them.
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“We have rented from Martin and Co for over two ......”

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Jun 24,2014
Minithumbdown
By: 'Anonymous'
Jun 24,2014
1 people found
this helpful
We have rented from Martin and Co for over two years now, they have a very lazy approach to repairs and maintenance, recently they have increased our rent, when I spoke to Paul about the lack of maintenance on the property, broken kitchen units, mould ...
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“I have been using Martin's in Basingstoke for the past ......”

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Mar 20,2014
Minithumbup
By: 'John'
Mar 20,2014
5 people found
this helpful
I have been using Martin's in Basingstoke for the past three years for a full managed service on multiple properties. Over that period my properties have had few vacancies, rent has been paid on time with no bad debts and overall the experience has been ...
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“As a landlord and owner of several properties , with experience ......”

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Mar 06,2014
Minithumbdown
By: 'Bal'
Mar 06,2014
3 people found
this helpful
As a landlord and owner of several properties , with experience of dealing with several letting agents I advise stay away from " Martin & Co" their incompetence in dealing with my property was laughable not only did they mislead me , they also denied all wrong doings despite ...
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“Absolutely disgusted with this company, paid a fee to end ......”

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Feb 21,2014
Minithumbdown
By: 'Cakes'
Feb 21,2014
5 people found
this helpful
Absolutely disgusted with this company, paid a fee to end tenancy early due to my job being transferred but still held accountable for rent after this date! The have charged for everything possible keep a majority of our deposit despite most being wear and tear ...
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“Martin & Co have let and managed my property since 2010 and ......”

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Feb 21,2014
Minithumbup
By: 'Ben'
Feb 21,2014
4 people found
this helpful
Martin & Co have let and managed my property since 2010 and they have always done an excellent job. I am sorry to say that they no longer manage it for me, but that's ok as they have just sold it for me! Thank you to all ...
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“Thank you to the Martin & Co team for all your ......”

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Feb 18,2014
Minithumbup
By: 'Phil'
Feb 18,2014
5 people found
this helpful
Thank you to the Martin & Co team for all your help over the last three years. You have rented my house succesfully throughout this time and always provided me with good tenants and an efficient service. I always recommend you to other Landlords I meet....
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Staff picture Lindsey
(61)
Staff picture Mica
(32)
Staff picture Mike
(15)
Staff picture Lejla
(7)
Staff picture Cloe
(3)
Staff picture Petra

Vendor Fees

1% Plus VAT

Landlord Fees

11% Plus VAT

Tenant Fees

No fees set.
Last updated at 17/03/2023, 4:34 PM by Mike Shelton
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:46 PM 05/03/2024 by allAgents

Awards won by Martin & Co, Basingstoke RG21 7PG



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