Tooting, London, SW17
4.7/5, 731 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
88% lettings fee satisfaction
Ludlow Thompson Tooting is one of the leading estate agents offices in South West London. Our office is situated outside the Tooting Broadway underground station which is opposite the Sainsbury`s Superstore on Tooting High Street. We cover most properties in the SW17 postcode area and surrounding South West region ... show more Ludlow Thompson Tooting is one of the leading estate agents offices in South West London. Our office is situated outside the Tooting Broadway underground station which is opposite the Sainsbury`s Superstore on Tooting High Street. We cover most properties in the SW17 postcode area and surrounding South West region of London.
Why our Tooting estate agents?
Ludlow Thompson estate agency has been established in 1993. Since then, our firm has developed into a large network of estate agent branches throughout and outside London City. Our senior staff members have more than 40 years of experience in dealing with residential sales, lettings and property management. We require our employees to go through specialised training and obtain an NFOPP Qualification to be able to meet the service standards of Ludlow Thompson. Tooting Estate Agents are able to provide a completely personalised customer service to meet the individual needs of each client.


Ludlow Thompson Tooting estate agents provide services including real estate sales, property management, and lettings. Each of our staff members live around the South West of London, therefore, can provide completely up to date insiders guide to clients about the local area amenities and property market changes. Tooting branch provides free no obligation home valuations for potential clients that are looking to sell their houses or flats.
Tooting area guide overview
This area is most well-known for one of the largest Lido in Europe. Most residents are professional couples and families that want to live in an affordable part of London. Most residential houses in Tooting are Victorian terraces, cottages, maisonettes and some new build blocks of flats. There are plenty of entertainment, trendy bars, and restaurants in the Tooting Broadway area. Many families move here to live a quieter and more community-driven life than in the busy central London.
Ludlow Thompson the award winning London agent

Latest Reviews

View all Reviews 731
6th Jan 2023
reviewed by 'Simon Guy McEwen'
“Tenants left without paying final months rent following numerous complaints from residents due to anti social behaviour and still owing ......”
30th Jun 2021
reviewed by 'MARK PORTER'
“Excellent service from Romina who was always available and helpful in contact between myself and the buyer. Would recommend her ......”
5th Aug 2019
reviewed by 'James'
“Really good experience. We explained to Alexander the urgency behind our move. He took all this on board and was ......”
21st Jun 2019
reviewed by 'Elizabeth'
“Recently got an apartment with Ludlow Thompson Tooting office. The process is swift, easy and experienced excellent customer service. The ......”
20th Jun 2019
reviewed by 'Tom'
“Arranging inspection was very quick and putting our offer down was easy. William was very polite during the process. It ......”
9th Jun 2019
reviewed by 'Nadine'
“Our initial contact was with William who was really friendly and helpful in getting us in to book a viewing. ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 17:00
  • Sunday: Closed
Address

ludlowthompson
62 Tooting High Street
London
Greater London
SW17 0RN
020 8682 1234, 020 8772 7200

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £245,000 £2,300,000
Lettings 90% 88% £300 £3,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
153 6 432 15 38 1 52 0 32 2
Areas covered
  • SW17
  • SW19
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS My deposits scheme
Rankings
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“Awesome service. In particular Ali Rawlinson is awesome, I've built ......”

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Dec 03,2011
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Alexander
By: 'Lisa'
Dec 03,2011
0 people found
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Awesome service. In particular Ali Rawlinson is awesome, I've built up a great working relationship with him over the years and he's just awesome at his job. Great team of people in tooting office....
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“Alex was very professional, personable and genuine, he listened to ......”

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Dec 02,2011
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Alexander
By: 'Ben'
Dec 02,2011
0 people found
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Alex was very professional, personable and genuine, he listened to our requirements and seemed to have time for us. The referencing system on the other hand was a headache, and I felt slightly uneasy that that amount of money was taken so long before I ...
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“I have always found Alex and his team very helpful ......”

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Nov 30,2011
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Alexander
By: 'J'
Nov 30,2011
0 people found
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I have always found Alex and his team very helpful - I have bought, sold and let a property with them over the last 7 years and have no complaints. As a landlord who does not live near my property in SW17, they have been very ...
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“Overall, Ludlow Thompson Estate Agency has provided me with an ......”

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Nov 30,2011
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By: 'Ms'
Nov 30,2011
0 people found
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Overall, Ludlow Thompson Estate Agency has provided me with an excellent service and have been prompt in identifying new tenants to ensure that the property has not been left empty for any period of time....
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“I found the tooting office to be very knowledgable about ......”

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Nov 30,2011
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By: 'Sheeraz'
Nov 30,2011
0 people found
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I found the tooting office to be very knowledgable about the lettings process and provided me with invaluable advice. They also helped to resolve a dispute about previous charges owed. All-in-all i found the staff to be friendly, knowledgeable and customer focused....
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“Very helpful, quickly found good tenants, were available to answer ......”

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Nov 30,2011
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By: 'Landlady'
Nov 30,2011
0 people found
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Very helpful, quickly found good tenants, were available to answer any questions I had....
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“Ludlow Thompson are now my agent of choice for lettings (......”

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Nov 30,2011
Minithumbup
By: 'G'
Nov 30,2011
0 people found
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Ludlow Thompson are now my agent of choice for lettings (I have a number of properties in SW17). They are hungry, pro-active and the admin which sometimes used to let them down has now been thoroughly improved by the current management. The rents they achieve ...
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“He done a great job for me to find me ......”

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Nov 30,2011
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By: 'Maddy'
Nov 30,2011
0 people found
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He done a great job for me to find me a good property. he know how to deal with clients n how to give them response n respect. gem of a person. very professional attitude n dedicated to his work....
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“I'm now in my third year of using the Ludlow ......”

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Nov 30,2011
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Alexander
By: 'CTP'
Nov 30,2011
0 people found
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I'm now in my third year of using the Ludlow Thompson Tooting branch as my letting agents, and I can't recommend them highly enough. They have quickly and smoothly taken care of sourcing new tenants for my property (it never takes more than a couple ...
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“Would highly recommend this agent. Ali is always helpful, friendly ......”

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Nov 30,2011
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Alexander
By: 'Colin'
Nov 30,2011
0 people found
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Would highly recommend this agent. Ali is always helpful, friendly and professional at all times. Very positive and energetic and enjoy working with them....
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“We have been working with Ludlow Thompson for the last 2 ......”

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Nov 29,2011
Minithumbup
By: 'Caridon'
Nov 29,2011
0 people found
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We have been working with Ludlow Thompson for the last 2 years and have built a strong working relationship with them. We have taken on numerous properties on a corporate guaranteed rent scheme and have found this agent to be professional and efficient in all of ...
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“Hafeez Hassam was is the best agent i ever experienced.......”

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Nov 22,2011
Minithumbup
By: 'mr.ejaz'
Nov 22,2011
0 people found
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Hafeez Hassam was is the best agent i ever experienced.he always answer the phone immediately at his work and even after his work hours.he was polite and i would love to recomend him and ludlow thompson to everybody. he found a perfect flat ...
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“I was shown several properties across the space of two ......”

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Nov 21,2011
Minithumbup
By: 'Will'
Nov 21,2011
0 people found
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I was shown several properties across the space of two weeks by a chap called Hafeez. He was polite, friendly and very down to earth. He only took me to suitable properties and was very honest in his approach. When Hafeez was not in the ...
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“Charlotte Munroe was extremely helpful when I let my property. ......”

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Nov 11,2011
Minithumbup
By: 'Maria'
Nov 11,2011
0 people found
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Charlotte Munroe was extremely helpful when I let my property. As I was a new landlord, I needed advice on just about everything and she was always there to listen and help me. She was very proactive and found me great tenants!...
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“A professional and courteous team at LudlowThompson helped me find ......”

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Nov 09,2011
Minithumbup
By: 'Nick'
Nov 09,2011
0 people found
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A professional and courteous team at LudlowThompson helped me find great tenants on a great contract so that we all felt we had a good experience. There were challenges with prospective tenants that Ludlow Thompson rose to and the communication was good throughout. I'd be ...
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“My agents were Sam Rushworth and Kate Chesterman, they are ......”

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Nov 03,2011
Minithumbup
By: 'Green'
Nov 03,2011
0 people found
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My agents were Sam Rushworth and Kate Chesterman, they are quite polite and looked after me throughout the house hunting and renting...
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“friendly staff who found a property that fitted exactly what ......”

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Nov 02,2011
Minithumbup
By: 'katefidler'
Nov 02,2011
0 people found
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friendly staff who found a property that fitted exactly what we had asked for. Organised all of the documents/references etc in a quick and simple manner and kept us updated throughout the whole process....
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“Alex was helpful following my request for property viewings with ......”

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Nov 01,2011
Minithumbup
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Alexander
By: 'Mike'
Nov 01,2011
0 people found
this helpful
Alex was helpful following my request for property viewings with regards to specific criteria. He found me a number of properties, including the one that we ultimately took. Also was flexible to our awkward viewing requirements (4 sharers each viewing separately). We were explained the following ...
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“I can say that I had a good experience with ......”

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Nov 01,2011
Minithumbup
By: 'Cesar'
Nov 01,2011
0 people found
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I can say that I had a good experience with Ludlow Thompson. The firts time I walked in to their office the agent treated me very well and was very interested in helping me and answering my questions. In my first visit, the agent booked ...
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“Agent was very friendly and helpful. Showed a slelction of ......”

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Oct 31,2011
Minithumbup
By: 'Joe'
Oct 31,2011
0 people found
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Agent was very friendly and helpful. Showed a slelction of properties in our price range. Kept us informed about progress. A pleasure to deal with....
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“From the first meeting Alexanders team showed a real hunger ......”

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Oct 31,2011
Minithumbup
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Alexander
By: 'Jonathan'
Oct 31,2011
0 people found
this helpful
From the first meeting Alexanders team showed a real hunger for the business and confidence that they could find me good quality tennants quickly. This ultimately lead me to giving them the business on an exclusive basis for a limited period. The fact that they ...
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“Efficient and detailed reference process managed by Katie Court-Chesterman....”

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Oct 28,2011
Minithumbup
By: 'Jimmy'
Oct 28,2011
0 people found
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Efficient and detailed reference process managed by Katie Court-Chesterman....
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“I found the Tooting office unorganised and having to chase ......”

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Oct 26,2011
Minithumbdown
By: 'Kirsty'
Oct 26,2011
2 people found
this helpful
I found the Tooting office unorganised and having to chase all the time, however since Katie Court-Chesterman started there it improved dramatically. She has always been super helpful and anything needing doing was done swifty. She was a pleasure to deal with. But aside from ...
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What agent could do to change your mind?
As above, Katie was really lovely and helpful but in general, a bit of a shambles that office.
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“Helpful and friendly. They were never condescending and provided us ......”

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Oct 26,2011
Minithumbup
By: 'LHamilton'
Oct 26,2011
0 people found
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Helpful and friendly. They were never condescending and provided us with regular properties updates that fitted our requirements and budget (unlike Foxtons, who I shall avoid next time). Viewings were easy to organise and efficiently dealt with. Would recommend....
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“Excellent service. Third set of tenants from Ludlow. Alex has ......”

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Oct 25,2011
Minithumbup
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Alexander
By: 'I'
Oct 25,2011
0 people found
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Excellent service. Third set of tenants from Ludlow. Alex has a hard working team who also helped me with my property search as well....
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“Quick at responding to emails and allowing us to move ......”

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Oct 25,2011
Minithumbup
By: 'paul'
Oct 25,2011
0 people found
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Quick at responding to emails and allowing us to move in early....
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“Found new tenants quicklySuccessfully negotiated and increased rentKnowledgeable and professional ......”

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Oct 24,2011
Minithumbup
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Alexander
By: 'nicola_k'
Oct 24,2011
0 people found
this helpful
Found new tenants quickly Successfully negotiated and increased rent Knowledgeable and professional Promptly replied and answered our queries...
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By: Alexander Rawlinson
Oct 25, 2011
View all comments (1)
Hi there, my name is Alexander Rawlinson and I am an Area Director for Ludlowthompson. Many thanks to the landlord who left this excellent review. I can't confirm the property address from the feedback above, but can confirm that I did not leave this review. I am delighted that you had a positive experience with my office and pride myself and my office on excellence in customer service. Please do let us know which property it was for so we can attribute the feedback accordingly. Many thanks, Ale ...

“I have been using this branch for 13 years and have ......”

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Oct 24,2011
Minithumbup
By: 'emilio'
Oct 24,2011
0 people found
this helpful
I have been using this branch for 13 years and have always found them to be very professional and courteous towards me.my phonecalls are always returned promptly and the staff often go out of their way to make sure that they can either assist me ...
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“Ludlow Thompson online management system is excellent, providing a one-stop ......”

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Oct 24,2011
Minithumbup
By: 'Landlady'
Oct 24,2011
0 people found
this helpful
Ludlow Thompson online management system is excellent, providing a one-stop shop with all documents. Working with the team at the agency, the whole process of finding a tenant and moving them in was on the whole very smooth, but couple of small issues, due to ...
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“We have been letting our property with Ludlow Thpmson for ......”

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Oct 23,2011
Minithumbup
By: 'Ms'
Oct 23,2011
0 people found
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We have been letting our property with Ludlow Thpmson for a while. They are professional and one of the agent is always available and able to help us with our query. They are always very active and involved when trying to find tenants. The branch ...
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. ([email protected]).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 2:09 PM 18/06/2018 by allAgents

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ludlowthompson

Branch - Tooting, London, SW17

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