Dulwich, London, SE22
4.7/5, 515 reviews
95% recommended
90% sales valuation accuracy
83% sales fee satisfaction
95% lettings valuation accuracy
77% lettings fee satisfaction
Ludlow Thompson Dulwich is one of the leading property agent branches in South East London. You can find our office situated on Lordship Lane, opposite the Barclays Bank. If you are traveling from central London, East Dunwich rail station is our closest station and takes only 10 minutes to get here ... show more Ludlow Thompson Dulwich is one of the leading property agent branches in South East London. You can find our office situated on Lordship Lane, opposite the Barclays Bank. If you are traveling from central London, East Dunwich rail station is our closest station and takes only 10 minutes to get here from London Bridge.
Why Ludlow Thompson agents in Dulwich?
Our estate agency has been founded in 1993. The rapid growth of Ludlow Thompson company has allowed us to expand throughout most areas of London and beyond. Our network of estate agent branches, including Dulwich, provides real estate sales, lettings and property management services. Our estate sales professionals have more than 40 years of combined experience in this field. Each staff member is fully trained to the Ludlow Thompson standard and also is required to complete NFOPP Qualifications.


Dulwich staff members provide a fully personalised property service to meet all of clients inquiries and needs. All of our estate agents live in or around London to be able to assist clients with any inquiries about the local area and residential property opportunities. If you are interested in selling your house in London, contact Ludlow Thompson branch in Dulwich for a free, no obligation valuation.
Dulwich area property guide
East Dulwich is full of great residential housing opportunities. Victorian architecture dominates in this area. You can find rows of terraces, detached houses, and flats that reflect this architectural style. The main shopping street is the Lordship Lane. East Dulwich area can also offer great eateries and trendy pubs. Most local residents are young professionals and young families that prefer a village-like living to busy city centre life. Property prices are much more affordable than living closer to the city even though there are great road and public transport links for daily commute. If you are thinking of renting or buying a house in Dulwich, give our estate agents a call and arrange a meeting. We are here to help!
Ludlow Thompson the award winning London agent

Latest Reviews

View all Reviews 515
31st Mar 2023
reviewed by 'Marissa'
“I am giving Beth Cooter a 5 star review as she was an absolute pleasure to work with from the very ......”
3rd Mar 2023
reviewed by 'Rachel Louise Compton'
“Beth Cooter at Dulwich LT recently assisted with my flat sale. Throughout the process, I found her and the team ......”
14th Jan 2023
reviewed by 'Rob'
“Lovely Viewing w/EdaJust a quick review to note my lovely experience this morning with Eda Hasan, who was kind, ......”
14th Dec 2022
reviewed by 'Freddie Simons'
“Beth Cooter was both highly professional and amicable throughout the entire process of purchasing a flat. What impressed me most ......”
3rd Mar 2020
reviewed by 'Jason'
“Iv Just purchased a flat in Gowlett Rd Se15 ,I dealt with Olivia at the lordship lane office . She has ......”
30th Aug 2019
reviewed by 'Anna'
“Lola and Josh were efficient, professional and friendly!Thanks both for showing us around and answering any questions or queries ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 17:00
  • Sunday: Closed
Address

ludlowthompson
81-83 Lordship Lane
Dulwich,London
Greater London
SE22 8EP
020 8299 8777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 83% £175,000 £3,500,000
Lettings 95% 77% £480 £5,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
78 5 238 12 66 2 65 0 43 6
Areas covered
  • SE22
  • SE15
  • SE5
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
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Latest Properties
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“I was very impressed with the excellent service I received ......”

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Feb 27,2015
Minithumbup
By: 'Harish'
Feb 27,2015
0 people found
this helpful
I was very impressed with the excellent service I received from Tom and his team (Beatrice, Georgina & Hannah) with the recent letting of my property. They were all very prpffesional and cutomer focused. I had issues with previous lettings from Ludlow including this one with ...
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Comment on agent fees
Ludlow should consider their fees to loyal customers. I have been continuously using them for the past 5 years or so.
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“Tom and the team all made the moving in process ......”

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Feb 17,2015
Minithumbup
By: 'Garry'
Feb 17,2015
0 people found
this helpful
Tom and the team all made the moving in process as seamless as possible. Tom was professional and personable in all his dealings with us and I would have no hesitation in recommending Ludlow Thompson and their staff to any prospective customers. Thanks guys. Garry...
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“I was very impressed with Tom and his team including ......”

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Feb 13,2015
Minithumbup
By: 'M.E.'
Feb 13,2015
0 people found
this helpful
I was very impressed with Tom and his team including Georgina. Right from the get go they were efficient and very professional. I would highly recommend them to Landlords and prospective tenants in SE London. My property was empty for 3 days...pretty impressive....
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Comment on agent fees
After a brief and professional negotiation I believe we both got a good deal.
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“ludlowthompson are a typical letting agent in the current market ......”

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Feb 13,2015
Minithumbup
By: 'Me'
Feb 13,2015
0 people found
this helpful
ludlowthompson are a typical letting agent in the current market - they are output focused and money driven. Fortunately, the output focus helps to secure the required result, be it for the landlord and / or tenant. However, their 'money grabbing' methodology is somewhat nauseating. I ...
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Comment on agent fees
Excesive, money grabbing, disproportinate to the level of 'technical' service provided, oportunist, unjustified etc, etc!
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“Unless these guys have been writing their own reviews or ......”

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Feb 09,2015
Minithumbdown
By: 'Leo'
Feb 09,2015
2 people found
this helpful
Unless these guys have been writing their own reviews or 'gang-pressing' the odd 'happy-ish' looking customer into writing a positive review I am absolutely bewildered as to how they seem to come up top on this review site. My wife and I decided to go ...
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By: LudlowThompson.com
Feb 09, 2015
View all comments (1)
Good Afternoon, Ludlow Thompson would like to thank you for taking the time to provide feedback with regards to the service that you have received. It is very disappointing to see that you have had cause to complain. It would be much appreciated if you are able to contact us at: [email protected] where we will be able to look into this further for you. Kind Regards, ...

“I was really impressed with Tom and his team. They ......”

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Feb 06,2015
Minithumbdown
By: 'pipafrancis'
Feb 06,2015
0 people found
this helpful
I was really impressed with Tom and his team. They let our flat very fast and the ease of communication meant things went smoothly even with workmen, deliveries and new carpets all happening before the tenant moved in and all just before Christmas. Small problems ...
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“We found all the staff to be really helpful and ......”

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Feb 06,2015
Minithumbup
By: 'Kieran'
Feb 06,2015
0 people found
this helpful
We found all the staff to be really helpful and friendly. Beatrice had a good sense of what we might be interested in letting and found us somewhere very agreeable. From initial viewing to referencing and move-in - this was a generally stress-free experience....
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“Beatrice, Tom and Hannah all made the moving in process ......”

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Feb 06,2015
Minithumbup
By: 'Ollie'
Feb 06,2015
0 people found
this helpful
Beatrice, Tom and Hannah all made the moving in process as simple as possible and they were truly outstanding to work with and went the extra mile in every capacity. Ludlow Thompson are a great agent and all their staff can be given a 10 out ...
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“When I saw this flat with my Husband I decided ......”

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Jan 28,2015
Minithumbup
Staff profile picture
Hannah
By: 'Zainab'
Jan 28,2015
0 people found
this helpful
When I saw this flat with my Husband I decided to take it immediately. I give Hannah 5 stars as she was our letting negotiator. She is so helpful and very organized.. Thank you Hannah...
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“Georgina has been my main point of contact for the ......”

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Jan 27,2015
Minithumbup
By: 'GabiD.'
Jan 27,2015
0 people found
this helpful
Georgina has been my main point of contact for the Dulwich branch of Ludlow Thompson. She has provided timely updates on relevant new properties and during the referencing process. She has sent me confirmation message for viewing appointments and has worked with me through all ...
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Comment on agent fees
With admin fees at 1.5 of a week's rent + VAT, this is the highest fee of all the agents I've interacted with during my search for a flat to rent. More than 100‚£ over the next highest fee I would have payed with another agency.
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“Tom Sargeant was very good. He said he would sell ......”

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Jan 26,2015
Minithumbup
By: 'ED'
Jan 26,2015
0 people found
this helpful
Tom Sargeant was very good. He said he would sell the house and he did ¢â‚¬â€œ within a day of it listing he found us a buyer and pushed the price up. Easy to contact and helpful with access / keys etc....
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Comment on agent fees
Tricky. Tom was excellent; Daryl was good too. They found us a buyer and pushed up the price. So worth the higher %. But, other members of the team (the sales progressors) were less helpful. With more urgency from them, I think we would have maintained a higher sales price (as it was, our buyer dropped the agreed price shortly before exchange). I would use Tom and Daryl and the fee was probably fair.
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“The agent was really helpful since the first viewing we ......”

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Jan 21,2015
Minithumbup
By: 'ALan'
Jan 21,2015
0 people found
this helpful
The agent was really helpful since the first viewing we did, and after she kept in touch constantly while we're negotiating always kind and professional, we closed the deal and now we're living in the house we're really happy with the property and the service ...
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Comment on agent fees
Even that we now lettings in London are really expensive, and it's difficult not to pay a fee to an agency we wish they could be lower.
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“Ideal seller - on time, fully informed, no hot air, ......”

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Jan 20,2015
Minithumbup
By: 'TQW'
Jan 20,2015
0 people found
this helpful
Ideal seller - on time, fully informed, no hot air, let us get on with it. Good advice on offers and quick to get back to us. Top man....
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Comment on agent fees
As expected.
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“I have listed below several issues that I have experienced ......”

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Jan 20,2015
Minithumbdown
By: 'LondonLandlord'
Jan 20,2015
0 people found
this helpful
I have listed below several issues that I have experienced with Ludlow Thompson on different properties and over many years. I would never use them again. I must stress that I have never had an issues with their front of house staff and they have ...
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By: ludlowthompson.com
Jan 20, 2015
View all comments (1)
Good afternoon, ludlowthompson.com would like to apologise that you have had cause to complain, this was never our intention as we pride ourselves on our customer service and it is therefore always disappointing when a clients expectations are not met. It would be much appreciated if you are able to contact ludlowthompson.com at [email protected] and we will ensure to look into this matter at hand further for you. Kind regards. ...

“What you would once have expected from your Est agent ......”

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Jan 17,2015
Minithumbup
By: 'Alison'
Jan 17,2015
0 people found
this helpful
What you would once have expected from your Est agent is exactly what you get from Ludlow Thompson I found them just so determined to do their job well, without fuss or drama that their confidence rubbed - off on me and probably does on ...
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Comment on agent fees
I consider their fees to be very reasonable considering the speed of sale and service provided.
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“Tom was extremely efficient in finding the best tenants for ......”

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Jan 11,2015
Minithumbup
By: 'Daria'
Jan 11,2015
0 people found
this helpful
Tom was extremely efficient in finding the best tenants for my property. He secured an excellent deal within days of the property going on the market. He was regularly in touch and appeared to have no working hours (available for questions and support almost any ...
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Comment on agent fees
there seem to be fees for every single character someone types in a letter/email or every time someone picks up a phone + VAT....
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“Very professional, and polite. Helped put through our references. Always ......”

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Jan 11,2015
Minithumbup
By: 'Alastair'
Jan 11,2015
0 people found
this helpful
Very professional, and polite. Helped put through our references. Always available when contacted. Made a complicated process very easy. A pleasure to deal with even with our complicated requests....
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“Mr Sargeant showed me the property before it was put ......”

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Jan 11,2015
Minithumbup
By: 'martin'
Jan 11,2015
0 people found
this helpful
Mr Sargeant showed me the property before it was put on the internet as he knew it was just the type of property I was looking for. He made time to show me the property on numerous occasions was friendly, efficient and professional at all ...
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“My experience of using Ludlow & Thompson and in particular Bea ......”

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Jan 07,2015
Minithumbup
By: 'JF'
Jan 07,2015
0 people found
this helpful
My experience of using Ludlow & Thompson and in particular Bea a very smooth and stress free process. Bea was very supportive providing regular updates with our application. I also felt she had our best interests at heart and was always at the end of the ...
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“From my first viewing to the point of signing the ......”

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Dec 17,2014
Minithumbup
Staff profile picture
Hannah
By: 'Seb'
Dec 17,2014
0 people found
this helpful
From my first viewing to the point of signing the contract, everything was done quickly and seamlessly like a well-drilled machine which made the process of moving effortless. Thanks....
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“Tom Sargent has been excellent . He is enthusiastic and infectsYou ......”

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Dec 15,2014
Minithumbup
By: 'Addo'
Dec 15,2014
0 people found
this helpful
Tom Sargent has been excellent . He is enthusiastic and infects You with his positive energy . He was one of the few agents I have met who has truly wowed me with his abilities to sell . He is absolutely fantastic...
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“Agents useful, clear and accommodating. Very professional throughout and would ......”

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Dec 08,2014
Minithumbup
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Hannah
By: 'T'
Dec 08,2014
0 people found
this helpful
Agents useful, clear and accommodating. Very professional throughout and would happily recommend to others were they to be looking for help choosing an agent....
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“Oliver dealt with the tenant brilliantly, and was incredibly helpful.......”

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Dec 05,2014
Minithumbup
By: 'Mark'
Dec 05,2014
0 people found
this helpful
Oliver dealt with the tenant brilliantly, and was incredibly helpful.to me. Whole experience with LT was excellent, bar unannounced and unexpected last-minute break-clause situation. That's business! A very well-functioning agent....
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Comment on agent fees
Slightly self-serving in not letting me know earlier about what conditions a break-clause entailed. A lesson learnt.
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“Oliver's attitude to the problem I've faced in that property ......”

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Dec 03,2014
Minithumbup
By: 'Maxim'
Dec 03,2014
0 people found
this helpful
Oliver's attitude to the problem I've faced in that property straight after moving in shows his professional skills. It is very important to know that there is an agent who can answer your calls and help out of his working hours. Great job!...
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“This agent carries out unfair marketing practices, by sending vague ......”

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Nov 22,2014
Minithumbdown
By: 'Gabs'
Nov 22,2014
1 people found
this helpful
This agent carries out unfair marketing practices, by sending vague unsolicited hand-written notes to properties that appear on the market with other estate agents. It's really desperate - a clear sign of an extremely unprofessional estate agent, that it is willing to break the industry ...
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What agent could do to change your mind?
They could comply with TPO Code of Practice.
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By: ludlowthompson.com
Nov 24, 2014
View all comments (1)
Good afternoon, we would like to apologise that you have had a poor experience with the services that you have recieved from ludlowthompson.com Ltd, this is very disappointing to hear. It would be much apprecaited if you are able to contact us at [email protected] so that we are able to look into this further for you. Many thanks. ...

“I was impressed with the positivity and energy of the ......”

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Nov 17,2014
Minithumbup
By: 'Miss'
Nov 17,2014
0 people found
this helpful
I was impressed with the positivity and energy of the team I worked with although the property sale is still going through, I have no doubt the sales team at Ludlow thompson have done their best ensuring the correct buyer took an interest in order ...
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Comment on agent fees
N/a the sale is still going through
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“Very good customer service, staff interested on your needs and ......”

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Nov 11,2014
Minithumbup
By: 'Paulo'
Nov 11,2014
0 people found
this helpful
Very good customer service, staff interested on your needs and helpful when difficulties where to be overcomed. Urgency in dealing with your queries and doubts. In the end the whole procces was resolved in 3weeks....
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“Tom arrive on time for the appointment to view the ......”

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Nov 06,2014
Minithumbup
By: 'Mick'
Nov 06,2014
0 people found
this helpful
Tom arrive on time for the appointment to view the flat and was generally very helpful and friendly, answering all of our questions and providing valuable advice. The negotiation with the vendor over price was conducted quickly and efficiently. He showed commendable patience when our ...
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“I had the pleasure of selling my property through a ......”

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Nov 06,2014
Minithumbup
By: 'Jo.Garland'
Nov 06,2014
0 people found
this helpful
I had the pleasure of selling my property through a very professional chap by the name of Tom.Seargent.He delivered everything he promised...even getting me over the asking price!!...
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“I really appreciate all the help and support I received ......”

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Nov 06,2014
Minithumbup
By: 'vera'
Nov 06,2014
0 people found
this helpful
I really appreciate all the help and support I received from Bea and Ria. They kept me well informed of all the needs and steps of the process and were always happy to do the "extra mille" to make things easier and smooth. Thanks for ...
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. ([email protected]).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 12:42 PM 22/08/2016 by Stephen Graham

Awards won by ludlowthompson, London SE22 8EP



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Branch - Dulwich, London, SE22

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