98% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
87% lettings fee satisfaction
ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London. ...
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ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London's business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London's business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Latest Reviews
30th Jun 2023
reviewed by 'Introduction to All.Space with Gemma Duncan'
30th Jan 2023
reviewed by 'Dan Morgan'
2nd Aug 2022
reviewed by 'Suhasini'
5th Mar 2021
reviewed by 'Olga Kruglova'
19th Nov 2020
reviewed by 'Megan'
Opening Hours
Address
ludlowthompson
3-5 Dock Street
Tower Hamlets,London
Greater London
E1 8JN
020 7480 0120
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £43,000 | £4,000,000 |
| Lettings | 92% | 87% | £260 | £5,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 161 | 6 | 498 | 31 | 96 | 2 | 109 | 1 | 47 | 3 |
Areas covered
- E1
- E1W
- E14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 12,2011
Oct 12,2011
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Ref: Jacob Burston
It was a pleasure to converse with Jacob - he was extremely polite, friendly and helpful in our search, with a good grasp/understanding of our requirements, and very quick response regarding any new properties available or contact by us. Would definitely ...
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Oct 10,2011
Oct 10,2011
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We have been working closely with Tom Browne from Ludlow Thompson, in our opinion he has the highest standards we have encountered here in London. He was on hand at any time to answer questions and was very accommodating and flexible in showing us various ...
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Oct 10,2011
Oct 10,2011
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I would like to leave a review on the fantastic help that Tom Browne was he is an amazing person who is a large asset to your company he went beyond the call of an agent to help provide the necessary support i required and ...
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Oct 04,2011
Oct 04,2011
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The service I received from the team at Ludlow Thompson was exceptional and I look forward to dealing with them in the future. If every customer gets the service I got from Ludlow Thompson, it will put Ludlow Thompson head and shoulders above the rest. ...
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Sep 30,2011
Sep 30,2011
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Having had a disappointing experience with an agent in the Kilburn branch where our flat had fallen through and as a result were homeless we were referred to Tom Browne from the city branch to help us find a property. We contacted Tom on Saturday ...
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Aug 22,2011
Aug 22,2011
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These guys are beyond a joke. They caused me and my flatmates grief beyond a ridiculous level. This company essentially hides behind the landlord when anything goes wrong. The whole idea is that they are meant to manage the property on behalf of the landlord, ...
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What agent could do to change your mind?
Stop lying and start caringAttached Filesnbsp;
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Aug 23, 2011
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That sounds like a really frustrating experience. We certainly don't want any of our customers to ever feel like this, we aim to treat all our Landlords and Tenants with respect and respond in a timely manner. The management team are monitored on their communication and we are not aware of anyone having to wait for 2 weeks for a response.
We'd like to look into exactly what happened. Can you kindly get in touch by emailing [email protected] quoting AAPM002. ...
Aug 22,2011
Aug 22,2011
5
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Dreadful service and promises are not kept! We were told our property would be perfect when we moved in with painting corrected and full cleaning. This was not done and they had not even got rid of the previous tenant's possessions. When this was eventually ...
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What agent could do to change your mind?
Their job?Attached Filesnbsp;
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Aug 23, 2011
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We are really sorry to hear of your concerns and issues. I can advise that all of your issues are being investigated by our customer services department, you will have received an initial email.
A full response will follow shortly and you will be kept updated on any progress in the meantime. ...
Aug 08,2011
Aug 08,2011
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i had the pleasure of dealing with luke in the leman street office. although i did not rent through him in the end,(decided to move back home with the folks and save) i found him to be very genuine, helpful and always listened to ...
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Aug 04,2011
Aug 04,2011
5
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awful AWFUL experience with them, totally sold out every step of the way!! first, they told us one price for a property, then upped it because they told us the wrong monthly rate, then upped it again when i went to see it saying that 5 ...
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What agent could do to change your mind?
errr...not backed out at the last minute leaving us HOMELESS?!?!?Attached Filesnbsp;
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Aug 05, 2011
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That sounds like a really frustrating experience. We certainly don't want any of our customers to ever feel like this.
We'd like to look into exactly what happened. Can you kindly get in touch email [email protected] quoting AA0003LET. ...
Jul 27,2011
Jul 27,2011
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The advice and guidance provided with regards to my property search was spot on. My agent's approach was well-matched to my lifestyle and needs and I was only shown properties that fitted my requirements and taste and therefore very rapidly found the right property for ...
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Jul 06,2011
Jul 06,2011
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I would like to provide positive feedback on the service I received from Ludlow Thompson. She was contacting me regularly with letting offers that suited my criteria and finally we managed to find the final one. The agent also promptly answered all my questions and ...
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Jun 29,2011
Jun 29,2011
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The staff in Ludlow Thompson are very professional, especially the letting consultant Kashif, who helped me throughout the process with great amount of patience. And he is also willing to accomodate to my time schedule and work overtime on Saturday when he was supposed to ...
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Mar 16,2011
Mar 16,2011
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So far so good.
It was a bit touch and go with one of the old staff but when he left we were dealt with excellently and always felt assured we would be moving in,
Until we have problems I can't comment on the help ...
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Aug 05,2010
Aug 05,2010
2
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Have had nothing but trouble since letting through Dock Street in February 2010. There collection Agency which is based, I believe, in Worcester are totally useless. Despite Ludlow Thompson taking 3 years rent collection fees in the first months, I continually have to chase for payment as ...
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Oct 20, 2010
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Everything wrote above is so true. I too have had 4 months of hell. I don't trust them anymore. No money and no flat with really no guess as to when I might get paid, but Ludlow Thompson are fully paid for a 24 month contract. Now the tenant has to go into arrears for 2 months before legal can start, then a judge rules something, and if you get your property back, you have to pursue the tenant for costs yourself. I'm really dreading the next few months. I can't afford this anymore or the proper ...
Feb 07,2010
Feb 07,2010
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I dealt with Jonathan at Ludlow Thompson and his knowledge of the local lettings market was superb! He went out of his way to understand what I was after and made a couple of suggestions which I felt really matched my criteria. I loved the ...
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Jan 13,2010
Jan 13,2010
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Ludlow-Thompson have been impeccable in their service during my search to buy a flat in London. They are reliable, helpful and pro-active. As a first time, and clueless, buyer they have held my hand (as it were) throughout the duration, giving me confidence to leave ...
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Oct 14,2009
Oct 14,2009
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I let my flat in Canary Wharf with Ludlow Thompson and was very satisfied with their services. Within a short period, we had many viewers set up, and then received offer at asking price for 18 months contract which was great. Good communication skiils. Professional team ...
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Jun 05,2009
Jun 05,2009
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Throughout the year that we had the misfortune of letting a Ludlow property, my three flatmates and myself were regularly point-blank lied to:
1) At the beginning of the contract, the agent Jonathan, from the Docklands office informed us,that in the event of changing tenancies "...
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Jun 18, 2009
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HI Ludlow, this is NOT a reasonable cost for a clean, and according to the invoice we were sent, not the Original cost,either.
...
Jun 02,2009
Jun 02,2009
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At first LudlowThompson City/Docklands were very good, they arranged a variety of viewings which fitted with our specifications and were very professional at getting in touch with us to let us know of potential properties to view. The viewings themselves were also very good ...
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Jun 09, 2009
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Dear Smithy
We are sorry that you feel so negatively about referencing procedures we have undertaken. We are sure you can appreciate that we are under strict obligation to protect our Landlord clients position and ensure references are carried out are as thoroughly as possible. This does involve the exchange of a fair amount of information and it can take some time. You mention guarantors and unfortunately they are subject to exactly the same referencing criteria as tenants, because they act ...
Apr 26,2017
Apr 26,2017
1
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In a world where feedback is important to a Business I thought I would take the time to comment on the exceptional service I have had from Jacob Burston.
When my last tenant left after a long tenancy it would have been easy for Jake ...
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Comment on agent fees
Fair for full managed service
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May 29,2012
May 29,2012
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Jake is a highly competent and articulate chap. He was thorough and easy to deal with. In general I'm very cynical about estate agents but Jake was noticibly different from my past experiences. In the UK where agents reperesent both the land-lord and the tennant, ...
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Sep 08,2014
Sep 08,2014
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This is primarily a review of Claire's service, but I'd immediately like to mention that Jacob, Stephen, Mike and Samihah, and also your referencing department (Tom and Fiona) have been more than helpful either in person or through correspondence. Our tender to rent had from ...
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Comment on agent fees
We did find the fees to be quite expensive. But then - hey, this is London.
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Mar 13,2012
Mar 13,2012
2
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We originally tried to sell our property through Ludlow when the market was really suffering. Ludlow were very professional whilst also being empathetic. They listened to our circumstances and advised us to pull the property off the market and retry in six months. When we ...
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Dec 21,2011
Dec 21,2011
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I recently purchased my first flat through Jack at Ludlow Thompson and it could not be happier with my experience. Not only do I absolutely adore my new home the whole process was easy, relaxed and considered. From the very first moment when I called ...
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Tenant Fees
Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees Last updated at 16/08/2019, 5:12 PM by allAgentsComplaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
