98% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
87% lettings fee satisfaction
ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London. ...
show more
ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London's business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London's business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Latest Reviews
30th Jun 2023
reviewed by 'Introduction to All.Space with Gemma Duncan'
30th Jan 2023
reviewed by 'Dan Morgan'
2nd Aug 2022
reviewed by 'Suhasini'
5th Mar 2021
reviewed by 'Olga Kruglova'
19th Nov 2020
reviewed by 'Megan'
Opening Hours
Address
ludlowthompson
3-5 Dock Street
Tower Hamlets,London
Greater London
E1 8JN
020 7480 0120
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £43,000 | £4,000,000 |
| Lettings | 92% | 87% | £260 | £5,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 161 | 6 | 498 | 31 | 96 | 2 | 109 | 1 | 47 | 3 |
Areas covered
- E1
- E1W
- E14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Feb 27,2014
Feb 27,2014
3
people found
this helpful
this helpful
Words cannot describe how infuriated I am with the level of customer service we have received throughout the entire process of trying to rent a property from Ludlow Thompson. Initially my flat mates and I loved the property we saw and immediately put in an ...
read full review
read full review
What agent could do to change your mind?
Be more honest and more contactable, we made offer over a week ago and have had to wait days for any kind of response. terrible customer service.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 07, 2014
View all comments
(1)
Good afternoon, thank you for your feedback. We are sorry that you have had a bad experience with the services provided to yourself by ludlowthompson.com. We would like to hear more about your concerns, so it would be much appreciated if you could email [email protected] where we can look into this further for yourself. Many thanks. ...
Feb 26,2014
Feb 26,2014
4
people found
this helpful
this helpful
Tony was always prompt in responding to my emails/calls, and was good at moving the completion process forward. He took a pragmatic view in responding to my queries/requests with the vendor. Simona was always accommodating with my requests to view the property after ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20,2014
Feb 20,2014
0
people found
this helpful
this helpful
Tom has been extremely helpful since I have let my property with LudlowThompson. He has communicated and dealt with issues relating to the property and also assisted me with registering the deposit. I feel I can contact him and obtain an effective response...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2014
Feb 14,2014
0
people found
this helpful
this helpful
Kadice was very honest and really went out of her way to help us solve problems or meet the landlord's requests, from the moment we saw the property until after we had settled in. Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 12,2014
Feb 12,2014
0
people found
this helpful
this helpful
The agent did support me by phone call and at presence.
I did received a good service, however, some of the paperwork could be more organised once I needed the flat with urgency and I spent too much time dealing with paperwork by parts when ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2014
Jan 27,2014
4
people found
this helpful
this helpful
I would like to recommend Tony and Terence if you are dealing with any property related transaction or need an advice. I have dealt with many agents when buying, leasing and selling properties, and I have not met more dedicated agents than Tony and Terence. ...
read full review
read full review
Was this helpful?
Yes
Yes
“Well preparedKept me informed throughoutProvided feedbackWorked well together as a ......”
Jan 10,2014
Jan 10,2014
3
people found
this helpful
this helpful
Well prepared
Kept me informed throughout
Provided feedback
Worked well together as a team
Did what they said they would do
Effortless...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 08,2014
Jan 08,2014
3
people found
this helpful
this helpful
Simona has been very helpful through the process, and been pushing the transaction to go through swiftly. She ha also facilitated viewings which are much appreciated. Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 06,2014
Jan 06,2014
2
people found
this helpful
this helpful
i am quite shocked to see all these reviews however my story with Ludlow Thompson was nothing ALIKE!!! i gave these guys my deposit which there forced me to put down and once i moved in the property the property didnt have no beds, no ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 06, 2014
View all comments
(1)
Good afternoon, thank you for your feedback. We are very sorry that you have had a bad experience with the services provided by ludlowthompson.com, if you could please contact us at [email protected] then we can ensure to look into the matter further for yourself. Kind regards, ludlowthompson.com. ...
Jan 06,2014
Jan 06,2014
3
people found
this helpful
this helpful
Professional and warm from the first appointment to the last, Terence was an excellent agent throughout my first experience buying a flat. Always prompt at dealing with the vendors and my requests, he was also very knowledgeable about the area and listened very well to ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 31,2013
Dec 31,2013
3
people found
this helpful
this helpful
I am absolutely impressed with all the hard work from the staff members at the City and Docklands sales office in the process of purchasing my home. I've spoke to Mr Cunningham on a number of occasions and he has always assured my family and ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 31,2013
Dec 31,2013
3
people found
this helpful
this helpful
I was extremely happy with the service I received from the whole city sales team. They kept me updated through out the whole sale and never had to worry. If I ever want to buy or sell a property in the future I will be ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20,2013
Dec 20,2013
0
people found
this helpful
this helpful
Stephen has been really nice with us. He informed us about everything and he always answered our email and calls being ready to help us....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 19,2013
Dec 19,2013
5
people found
this helpful
this helpful
Dear Sir/ Madam
We put our property on the market with Terence Cunningham . He was engaged and I learnt to trust him and believe he would be able to sell the property on our behalf. He advised on what we could do to improve our ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 18,2013
Dec 18,2013
3
people found
this helpful
this helpful
Terence seemed to go out of his way to help with any queries I raised regarding the purchase, and was always prompt in his replies to phone-calls/emails, even out-of-hours. He seemed very keen to keep momentum up throughout the sale and helped advance it ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 18,2013
Dec 18,2013
5
people found
this helpful
this helpful
Tony and the City/Docklands office of Ludlow Thompson were professional, courteous and accommodating during our property search and subsequent purchase. They had excellent local knowledge and were always available to help move the purchase along....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 16,2013
Dec 16,2013
0
people found
this helpful
this helpful
Stephen opoka was an excellent agent. He quickly and efficiently found us properties to view which met our criteria. He was knowledgable and enthusiastic and more than happy to help. A real gent! Thanks for your help Stephen!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11,2013
Dec 11,2013
3
people found
this helpful
this helpful
Great service from an outstanding guy. Terence really knew his stuff and put my mind at ease with each step and was very patient throughout the whole procedure even when I was being difficult. Definitely recommend him to anyone looking to buy or sell a ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11,2013
Dec 11,2013
5
people found
this helpful
this helpful
After independently finding my first buyer who later cancelled, I was in a desperate situation to find a new one. My first contact was with Tony Varghese who instilled confidence that the agency would pro-actively find applicants and arrange viewings immediately. He empathised and understood ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05,2013
Dec 05,2013
0
people found
this helpful
this helpful
Andrew twagira is a very good staff, he help me to let the property. I am very happy for his hard working and manner of approach....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 03,2013
Dec 03,2013
5
people found
this helpful
this helpful
Terence and Tony were a pleasure to deal with throughout.
Terence was efficient and well organised with the viewings. Lining up several at a time and always having full details of the property to hand. He took time to understand what I was looking for ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 03,2013
Dec 03,2013
2
people found
this helpful
this helpful
First reason we chose Ludlow Thompson was Tony Varghese's presentation and their customer online portal. Good decision as we had 23 viewers within 3 weeks of the property going on the market - very good communication throughout and Terence constantly kept us in touch. Final negotiations with ...
read full review
read full review
Was this helpful?
Yes
Yes
“Terence was exemplary and proficient throughout.He remained totally professional ......”
Dec 02,2013
Dec 02,2013
2
people found
this helpful
this helpful
Terence was exemplary and proficient throughout.He remained totally professional throughout the very long process.He was excellent at keeping things on track & his support was invaluable.I would recommend Terence,first class. He is a great asset to Ludlow Thompson....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2013
Dec 01,2013
0
people found
this helpful
this helpful
Kadice has been really excellent in ensuring that our paperwork is all sorted and has been in regular touch with me throughout referencing and until final check in. Brilliant character to work with and I greatly recommend her services to any prospective buyers or sellers...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2013
Dec 01,2013
0
people found
this helpful
this helpful
Andrew is doing a great job helping us to find a property that is suitable for my flatmate and me. He has a good understanding of what we are looking for, and does his best to make us find it....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2013
Dec 01,2013
0
people found
this helpful
this helpful
The agent was very friendly and helpful. Any queries/questions we had regarding the house or any repair work that had to be done, our agent was very prompt in replying back and leading us to the right people and direction. Overall, really happy with ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2013
Nov 30,2013
0
people found
this helpful
this helpful
I had a great experiance with Stephen from the first conversation. He was helpful and very patient. He had answer to every question and was happy to answer, which I think makes a big difference, especially for me, as I am new to this field. ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29,2013
Nov 29,2013
0
people found
this helpful
this helpful
Stephen was very helpful in the the whole matter of me renting the flat. There were a few complications that arose as I am a student and he was very informative and helped communications between myself and the finance checking. He's tour of the flat ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29,2013
Nov 29,2013
2
people found
this helpful
this helpful
My first experience with LudlowThompson started with Simona Kazakeviclute who i found to be very efficient, able, polite and diligent regarding our communications.
After the preliminaries I was handed to
Terrence Cunningham whose dealings with the negotiations and correspondence with the seller was exemplary.
Nothing ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 27,2013
Nov 27,2013
0
people found
this helpful
this helpful
Nicholas was charming and extremely helpful with advice prior to finding a suitable letting. He was always on time and reliable when I needed additional information from him. I felt like I could contact him with any issue, knowing that he would pursue this straight ...
read full review
read full review
Was this helpful?
Yes
Yes
Jacob
(184)
Alexander
(32)
Mark
(17)
Garry
(0)
Tenant Fees
Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees Last updated at 16/08/2019, 5:12 PM by allAgentsComplaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
