98% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
87% lettings fee satisfaction
ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London. ...
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ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London's business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London's business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Latest Reviews
30th Jun 2023
reviewed by 'Introduction to All.Space with Gemma Duncan'
30th Jan 2023
reviewed by 'Dan Morgan'
2nd Aug 2022
reviewed by 'Suhasini'
5th Mar 2021
reviewed by 'Olga Kruglova'
19th Nov 2020
reviewed by 'Megan'
Opening Hours
Address
ludlowthompson
3-5 Dock Street
Tower Hamlets,London
Greater London
E1 8JN
020 7480 0120
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £43,000 | £4,000,000 |
| Lettings | 92% | 87% | £260 | £5,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 161 | 6 | 498 | 31 | 96 | 2 | 109 | 1 | 47 | 3 |
Areas covered
- E1
- E1W
- E14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 31,2014
Jul 31,2014
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The property was relet to an existing tenant and this is the fifth year the tenant has been in the flat. The process was done very easily and simply without me having to do anything....
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Aug 04, 2014
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Good afternoon, ludlowthompson.com would like to thank you for providing feedback in relation to the service that you have received from Alex Evans. It is great to hear that this process has been carried out in an efficient manner and that it has been very smooth throughout. Ludlowthompson.com wishes you all the best. ...
Jul 15,2014
Jul 15,2014
1
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I have recently bought a property. My experience with Ludlowthompson has been excellent - from the initial viewing, the regular updates throughout the process, to the final completion stage, their professionalism and high-quality service have helped ease the stress of buying a property. I have ...
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Jul 10,2014
Jul 10,2014
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To be honest I had some absolutely shocking Property Managers whilst renting from Ludlow. Samuel Lewis was absolute tripe whilst Collette Crumbs was average at best.. Last week I accidentally paid money into Ludlow's account. From experience I was expecting this to be a long ...
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Jul 07,2014
Jul 07,2014
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After a disappointing first experience with Ludlow Thompson (except for dealings with Lois), Jake put our minds at ease and assured us that he would find us exactly the right kind of tenant this time around. He kept to his word! Contact was always made ...
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“Timely response to emails with requested informationProfessional manner Showed consideration ......”
Jun 30,2014
Jun 30,2014
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Timely response to emails with requested information
Professional manner
Showed consideration for our point of view and for what we need from Ludlow
Adequate knowledge of property...
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Jul 11, 2014
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Good morning, thank you for your kind comments in relation to the service that you have received from Alex Mann. It is great to hear that Alex was able to respond to all of your queries in a timely manner to ensure that you were kept updated at all times. It is also very pleasant to hear that Alex was very professional throughout. Ludlowthompson.com wishes you all the best. ...
Jun 25,2014
Jun 25,2014
1
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I am exetremely happy with the service from Ludlow Thompson. Professional, courteous, helpful (and competitive in fees) from start to finish. The website for progress and update on viewings and sale progress is a particular highlight. Quite a tight turnaround from exchange to completion was ...
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Jul 11, 2014
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Good morning, thank you for taking the time to provide feedback in relation to the service that you have received from ludlowthompson.com. It is great to hear that you the service you received was professional and very helpful throughout the whole process. It is very pleasant to hear that you have had a great experience with ludlowthompson.com. Best wishes. ...
Jun 13,2014
Jun 13,2014
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Kadice Doulgas has been supporting us on all the procedures long and she has always tried the best solution for us . She has kept smiling and being positive even if we were getting too long to get all the references required. She has been in ...
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Jun 24, 2014
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Good afternoon, thank you for providing feedback in relation to the service that you have received from ludlowthompson.com. It is great to hear that Kadice Douglas has been supportive throughout this procedure and that Kadice has always tried to find the best solution throughout. It is very pleasant to hear that Kadice was able to contact you at regular intervals, to ensure that you were always kept updated. Best wishes. ...
May 30,2014
May 30,2014
1
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Tony & Simona were really helpful from the beginning to the end, helping me and the seller to speed up the solicitors on both sides and keeping me updated making the process less stressful. Really pleased with the service....
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Jun 04, 2014
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Good afternoon, thank you for your kind comments with regards to the service that you have received from Simona and Tony! It is great to hear that they were very helpful throughout this process and they it was a very smooth process as a result! It is also very pleasant to hear that they communicated with you at regular intervals to ensure that you were always updated! Best wishes! ...
May 27,2014
May 27,2014
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Following a change in circumstances, I had to pull out on an offer and holding deposit I had put down on a flat. Then the staff at Ludlow Thompson were able to get in touch with the landlord and explain the situation. As a result, ...
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Jun 04, 2014
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Good afternoon, thank you for your kind comments with regards to the service that you have received from ludlowthompson.com! It is great to hear that Stephen Daley has been very helpful throughout this service and that he was able to attend to any problems that you may have had, in a timely manner. Ludlowthompson.com wish you all the best! ...
May 26,2014
May 26,2014
3
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Throughout the purchase of the property we dealt predominantly with Tony Varghese and Terrence Cunningham at the City Docklands office of Ludlow Thompson, and at all times they were extremely professional, courteous and very swift in replying to our emails or calls. They also made ...
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Jun 04, 2014
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Good afternoon, thank you for writing a review in relation to the service that you have received from the Docklands Sales Branch! It is great to hear that both Tony Varghese and Terence Cunningham were extremely professional at all times and were able to help you throughout each process in a timely manner. It is also very pleasant to hear that you have had a great experience and ludlowthompson.com wish you all the best! ...
May 06,2014
May 06,2014
2
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Simona impressed me on a number of fronts. She was always prompt and well presented. She quickly understood the type of property I was looking for and as a result we didn't lose time and things moved quickly. She gave me impartial advice and there ...
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May 12, 2014
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Good afternoon, thank you for taking the time to write a review with regards to the service that you have received from ludlowthompson.com! Ludlowthompson.com are very pleased to hear that Simona was always professional and efficient throughout this process and that Simona was able to find a suitable property for you in a timely manner! It is great to hear that you were kept updated at all times with regards to the sales process and that Simona was able to put your mind at ease! Ludlowthompson.c ...
Apr 30,2014
Apr 30,2014
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The two agents which dealt with my letting this time have perform in a very good an provisional manor all though the prose of the letting my Two flats thanks for all you help and hard work.
James Merrill...
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May 06, 2014
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Good afternoon, thank you for taking the time to write such a positive review. Ludlowthompson.com are very happy to hear that we were very professional throughout and that they had an efficient manner throughout this process. Ludlowthompson.com wish you all the best! ...
Apr 30,2014
Apr 30,2014
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Me and Victoria had seen 7 properties with other agents during the week. None of the agents had shown us what we were looking for. Anam understood our needs and showed us exactly what we were looking for....
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May 06, 2014
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Good afternoon, thank you for writing a review with regards to the service that you have received from Anam Qaiser. Ludlowthompson.com are very pleased to hear that Anam listened to you and was able to show you properties that were suitable for yourself! Ludlowthompson.com wish you all the best! ...
Apr 30,2014
Apr 30,2014
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I am pleased with the service and would definitely recommend it to my colleagues. We loved the property but had some difficulties with the term of the contract and Anam managed to secure things well!...
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May 06, 2014
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Good afternoon, thank you for writing your positive review! Ludlowthompson.com are very pleased to hear that Anam Qaiser was very helpful throughout this whole process and that you would be happy to recommend ludlowthompson.com following your great experience! Ludlowthompson.com wishes you all the best! ...
Apr 29,2014
Apr 29,2014
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Anam has been cheerful throughout the process to rent a property, despite there being a few hiccups along the way. She was always willing to talk through any problems....
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May 06, 2014
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Good afternoon, thank you for taking the time to write a review with regards to the service that you have received from ludlowthompson.com. Ludlowthompson.com are very pleased to hear that you have had a great experience from Anam Qaiser and that Anam was able to communicate to yourself in a timely manner throughout this process to ensure that all of your queries were answered. Best wishes! ...
Apr 22,2014
Apr 22,2014
2
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I was always kept up to date with the progress of my sale. When I needed to contact Terence I never felt " here she is again" he was always polite and knowledgable about my sale and if he was not in the office he always ...
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Apr 24, 2014
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Good afternoon, thank you for writing a review with regards to the level of service that ludlowthompson.com have provided to yourself! Ludlowthompson.com are very pleased to see that Terence Cunningham was able to communicate at all times in order to keep you updated throughout this process and that Terence was always able to contact yourself back as soon as he was available! Ludlowthompson.com wish you all the best! ...
Apr 12,2014
Apr 12,2014
3
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Used Terence on a recent purchase. He was very helpful in co-ordinating the parties and ensuring that everyone was kept well informed. He also helped to iron out any issues and went the extra mile. He was always polite and professional. I would consider using ...
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Apr 15, 2014
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Good afternoon, thank you for taking the time to write your positive review! Ludlowthompson.com are very pleased to hear that Terence Cunningham was very helpful throughout this process and that he kept you informed at all times! Ludlowthompson.com are very pleased to hear that Terence was also very polite and professional throughout this process! Ludlowthompson.com wishes you all the best! ...
Apr 10,2014
Apr 10,2014
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This is the first flat we have moved to and LudlowThompson made it so easy and hassle free for us. Fabian was great at showing us around and giving us all the information we needed to move in as quickly as possible. Within a week ...
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Apr 15, 2014
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Good afternoon, thank you for taking the time to write such a positive reveiw with regards to the service that you have received so far! Ludlowthompson.com are very glad to see that Fabian Akinola was very efficient and professional whilst showing you around the property and was able to provide all of the correct information! Ludlowthompson.com are also very pleased to see that Jay Izzet has been very attentive during this process to ensure that everything is going swiftly! Best wishes! ...
Apr 09,2014
Apr 09,2014
0
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We found Ludlow Thompson a pleasure to deal with.
Fabian prioritised our tenant needs and helped us to find and move into a flat within the space of one week. Everything ran as smoothly as it possibly could, and overall we could not have asked ...
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Apr 09, 2014
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Good afternoon, thank you for writing a positive review! Ludlowthomspon.com are very glad to hear that Fabian Akinola and Jay Izzet were helpful throughout this process and that they were able to make this a very quick and smooth process! Ludlowthompson.com wish you all the best! ...
Apr 09,2014
Apr 09,2014
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I would like to thank Pam Douglas for all her help
I have just completed, on what was a long drawn out process, that ran into 6 months of work
For Pam
Throughout this time , She remained professional , ever helpful, and encouraging , and kept me hopeful ...
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Apr 15, 2014
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Good afternoon, thank you very mcuh for writing a review with regards to the level of service that you have received from Pam Douglas, this is much appreciated. Ludlowthompson.com are very pleased to see that Pam Douglas was professional, helpful and was able to ease your mind throughout this process! Ludlowthompson.com wish you all the best! ...
Apr 09,2014
Apr 09,2014
0
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It was great to dealing with Fabian and all at the branch. Provided appropriate and timely advice and made our search easier. Appreciate the fact that he was able to attend to us last minute even without an appointment....
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Apr 15, 2014
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Good afternoon, thank you for writing a positive review with regards to the level of service that you have received! Ludlowthompson.com are very pleased to hear that Fabian Akinola was able to answer your questions in a timely manner and that Fabian was able to attend to you at all times! Best wishes! ...
Apr 08,2014
Apr 08,2014
2
people found
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this helpful
Terence was very helpful from the initial conversation about the possibility of selling as I was trying to get a sense of the market. Even though it was running up against the end of the year (2013) and deadline for getting the sale lined up, Terence-the-Tiger ...
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Apr 09, 2014
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Good afternoon, thank you for writing such a positive review with regards to the service that Terence Cunningham provided to yourself! Ludlowthompson.com are very glad to hear that Terence was very professional throughout this process and that he was able to get everything sorted for yourself in a timely manner! Ludlowthompson.com wish you all the best! ...
Apr 07,2014
Apr 07,2014
0
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Anam called us to let us know that there is a property that is available and we might like, even before the pictures were uploaded. It turned out that the property is perfect for us and the process was very smooth. However, what case a ...
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Apr 09, 2014
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Good afternoon, thank you for taking the time to write such a positive review! Ludlowthompson.com are very glad to see that Anam Qaiser was very helpful and was able to find your perfect property! Thank you very much for your feedback with regards to the contract, all feedback is much appreciated. Ludlowthompson.com are very pleased to see that Maxine Holder was very efficient throughout this process and that Maxine was very understanding towards this process! Ludlowthompson.com wish you all the ...
Apr 04,2014
Apr 04,2014
1
people found
this helpful
this helpful
Anam was a great agent employee. Although some complication arised she always address them promptly and diligently. She made sure take into account the needs of both the landlord and the tenant and was very considered to each of our concerns.
Ludlow thompson in city/...
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Apr 08, 2014
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Good afternoon, thank you for taking the time to write a positive review with regards to the service that you have received from ludlowthompson.com. Ludlowthompson.com are very happy to see that Anam Qaiser was very helpful throughout and that Anam could answer any queries that you may have had in a timely manner! Ludlowthompson.com wish you all the best! ...
Apr 04,2014
Apr 04,2014
0
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I have been dealing with Tom Burke and he has been helpful, friendly and informative.
Found a long lease tenant quickly and always answers my questions swiftly....
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Apr 07, 2014
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Good afternoon, thank you for your review! Ludlowthompson.com are very glad to see that Tom Burke has been so helpful and has been able to provide all information to any queries that you may have had throughout this process in a timely manner! Ludlowthompson.com wish you all the best! ...
Apr 03,2014
Apr 03,2014
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After listing my property with a competitor Anam was very proactive in getting me to list with Ludlow Thompson. A tenant was found within 2 weeks and the whole process was done in a very professional and friendly manner. At all times Fabian and Anam answered ...
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Apr 03, 2014
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Good afternoon, thank you very much for writing such a positive review. Ludlowthompson.com are very pleased to see that Anam Qaiser and Fabian Akinola were very helpful and could respond to any queries that you may have had in a timely manner. It is also great to see that this was such a swift process! Ludlowthompson.com wish you all the best! ...
Apr 02,2014
Apr 02,2014
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Very friendly
Very fast service and decision making
Very short response time when sent out a query via mail
Always available on the phone...
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Apr 02, 2014
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Good afternoon, thank you very much for taking the time to write a review about the services that you have received from Anam Qaiser and Kadice Douglas! Ludlowthompson.com are very pleased to see that Anam and Kadice were friendly, helpful and efficient during this whole process and that they could keep you updated at all times! Ludlowthompson.com wish you all the best. ...
Mar 26,2014
Mar 26,2014
2
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I dealt with Terence recently when purchasing my first property. The transaction itself took 9 months, despite no chains at either end, however I do not think the sale would have gone through if it hadn't been for Terence. The vendor of the flat was very ...
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Mar 26, 2014
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Good afternoon, thank you for taking the time to write such a positive review about your experience with Terence Cunningham and ludlowthompson.com. It is lovely to see that Terence was so efficient and responded in a timely manner during this whole process. Ludlowthompson.com wish you all the best! ...
Mar 20,2014
Mar 20,2014
0
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Ross Edwards of Ludlow Thompson is an exceptional property manager, having dealt with so many other agents in the past from Ludlow who have been so diffcult to deal with it was a breathe of fresh air to deal with Ross who is so committed ...
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Mar 20, 2014
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Good afternoon, thank you for taking the time to write your positive review! It is brilliant to see that Ross is so helpful during your tenancy and responds in a timely manner. Ludlowthompson.com wish you all the best! ...
Mar 10,2014
Mar 10,2014
1
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Absolutely horrific experience from start to finish. Once holding fee was handed over communication became non-existant, referencing experience was quite frankly laughable - with certain tenants having the employement reference sent 3 times to the manager at cost of embarrassment to the tenant, I myself had ...
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What agent could do to change your mind?
Employed people that understand how to communicate and why it might be effective in this situation and agents that have the tiniest degree of sympathy so that next time 4 prospective tenants do not need to have a near break-down.Attached Filesnbsp;
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Mar 19, 2014
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Good afternoon, thank you for your feedback. Ludlowthompson.com apologise that you have had a poor experience so far. It would be much appreciated if you could email ourselves at [email protected] where we can ensure to look into this matter further for yourself. Best wishes. ...
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Tenant Fees
Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees Last updated at 16/08/2019, 5:12 PM by allAgentsComplaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
