98% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
87% lettings fee satisfaction
ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London. ...
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ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London's business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London's business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Latest Reviews
30th Jun 2023
reviewed by 'Introduction to All.Space with Gemma Duncan'
30th Jan 2023
reviewed by 'Dan Morgan'
2nd Aug 2022
reviewed by 'Suhasini'
5th Mar 2021
reviewed by 'Olga Kruglova'
19th Nov 2020
reviewed by 'Megan'
Opening Hours
Address
ludlowthompson
3-5 Dock Street
Tower Hamlets,London
Greater London
E1 8JN
020 7480 0120
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £43,000 | £4,000,000 |
| Lettings | 92% | 87% | £260 | £5,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 161 | 6 | 498 | 31 | 96 | 2 | 109 | 1 | 47 | 3 |
Areas covered
- E1
- E1W
- E14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 16,2014
Oct 16,2014
4
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If there was a better rating than 'A', Tony would get it. He was absolutely instrumental in helping us purchase our first property. He was always quick to respond to all of our nervous emails, patient as we went through property after property that we ...
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Oct 16,2014
Oct 16,2014
4
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As a first-time home buyer, I was really not sure to expect about the buying process, but Tony made it easy. Within two weeks of meeting him, I found a property that was perfect for me. Tony is responsive, professional, caring, smart, and has forged ...
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Oct 15,2014
Oct 15,2014
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We are very happy with the letting services provided by Jake, who has helped us find tenants for both our properties in London. He has always been very pro-active to keep us in the loop on how things were progressing, provided advice along the way ...
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Oct 12,2014
Oct 12,2014
0
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Michael was very proactive finding tenants for my flat, he is professional and diligent in his work. Very responsive to phone calls and provided a pain free service for the landlord.
Thanks Michael...
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Oct 12,2014
Oct 12,2014
1
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Jacob provided a frendly service. He kept me infomed of the progress at each point. I would recommend Jacob and his team at Ludlow to anyone...
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Oct 10,2014
Oct 10,2014
0
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We contacted your office in the middle of August regarding a property in SE1 our agent was very helpful
and we booked it immediately by paying a deposit. The only problem we had was that because we were not in London at the moment when ...
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Oct 10,2014
Oct 10,2014
1
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Claire was very helpful during my entire property search. Having come over from Martinique to find a place for my 2 sons to stay whilst at university, she showed me 2 properties, and I was very indecisive as to which property to talk. I returned to the ...
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Oct 09,2014
Oct 09,2014
1
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Everything went great and everyone treated us great. We found the house we wanted and everything went out very easy!...
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Oct 07,2014
Oct 07,2014
2
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Michael has been really helpful in finding the tenants for us. He always responds to our questions promptly and being friendly and informative throughout the process....
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Sep 29,2014
Sep 29,2014
0
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Michael was professional and dealt with things promptly which is why I would certainly use them again. They gave me a good deal and a small discount on the management fee which helps of course....
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Comment on agent fees
I was given a good rate due to my loyalty and as other properties come free I will make Ludlows my first choice. If I expand my portfolio in the area I will also make sure Ludlow gets the rental management deal.
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Sep 29,2014
Sep 29,2014
0
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Mohamed in comparison to the agents I have used previously was responsive, quick to return calls and get in contact with and very helpful. The flat we did see with him was not the one we went for but having good communication and being sincere ...
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Sep 17,2014
Sep 17,2014
0
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Michael is very professional. He is an excellent agent, and I would wholeheartedly recommend him to prospective tenants....
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Sep 15,2014
Sep 15,2014
0
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Ben was very helpful and it was a delight to be in contact with him. As a foreigner, it was very difficult to know how things work in London for a tenancy and I have to say that Ben was fantastic in this situation. Very ...
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Sep 14,2014
Sep 14,2014
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Ben Vaughan-Jones was extremely helpful throughout the whole process. I initially contacted Ben following an online advert for a letting in whitechapel. He provided a fantastic service both over the phone, arranging a same day viewing and ensuring that we signed for the flat with ...
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Comment on agent fees
Bit on the pricey side but market rates.
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Sep 03,2014
Sep 03,2014
0
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Steve was very clear and transparent in his dealings. The website where all activity and property management is tracked and recorded was great and showed Steve's activity. Steve worked hard and got me the top price and a long tenancy. Very happy. Definitely use again....
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Sep 02,2014
Sep 02,2014
0
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Michael was extremely professional and helpful, he was clear in his advice and instructions regarding the process of letting the property, advertising, viewings and rental collection. As a new landlord, I was pleased to find the process was relatively straightforward and Michael was happy to ...
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Comment on agent fees
The fees of Ludlow Thompson are high (though I understand this is not a problem that is exclusive to Ludlow Thompson but permeates the whole estate agency sector) and I would have liked a little more flexibility or benefit to me as a new customer of their services. Given that the tenants are moving in for two years, it seems a little excessive to pay fees for two years upfront. The rental asking price was higher than the rent that was actually agreed with the tenants as well (by ‚£10) which is fine but of course would have preferred the asking rental price given that the tenants are likely to have a good deal after 18 months or so.
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Sep 01,2014
Sep 01,2014
0
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Stephen helped us find a place a month ago. I was not phisically in the UK when we worked with Stephen, it was stressful to have to deal with flat hunting oversears. Thankfully Stephen and ludlowthompson were very helpful, giving me heads up on the ...
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Aug 31,2014
Aug 31,2014
0
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She was very open at the viewing and answer almost every question we asked. We did not end up taking the property in the end but had paid a reservation fee, she made sure that the money was fully refunded to us straight away....
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Sep 19, 2014
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Good afternoon, we would like to thank you for taking the time to provide feedback with regards to the service that you have received from ludlowthompson.com Ltd. It is great to hear that you have had a great service provided to you and that the City Docklands Branch was able to answer any queries that you may have had in a timely manner, to ensure that you were always updated. Ludlowthompson.com Ltd wishes you all the best. ...
Aug 29,2014
Aug 29,2014
0
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I have sold my property through Ludlow Thompson docklands branch and found them all to be fantastic. Both Sophie and Farshad kept us informed throughout the process and made the sale very smooth, including brining the buyers back when they had questions about the property. ...
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Comment on agent fees
I found the fee to be in line with other agents.
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Sep 19, 2014
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Good afternoon, we would like to thank you for taking the time to provide feedback with regards to the service that you have received from ludlowthompson.com Ltd. It is great to hear that both Sophie and Farshad have been fantastic throughout and have been able to help you at all times. It is excellent to hear that you have had a brilliant service and that you would recommend us in future. Best wishes. ...
Aug 28,2014
Aug 28,2014
4
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this helpful
Excellent customer service from Tony. From the first contact point he was simple to deal with and to the point. No messing around with negotiations with me or the purchaser and he followed the entire process through to sale exceptionally attentively.
Tony knew the market ...
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Comment on agent fees
Satisfactory. Importantly the discussion was handled professionally.
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Sep 19, 2014
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Good afternoon, we would like to thank you for taking the time to provide feedback with regards to the service that you have received from ludlowthompson.com Ltd. It is great to hear that Tony Varghese was very easy to deal with and was able to make this a smooth process for you. Ludlowthompson.com Ltd really appreciate your feedback, it is great to hear that you have had an excellent service – best wishes. ...
Aug 28,2014
Aug 28,2014
0
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Jake has given excellent support since taking over the management of this property for me.
He's a strong, proactive communicator which is really important as I work abroad.
The flat has just been really quickly relet, without a gap; great work
Jake is a real ...
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Sep 19, 2014
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Good afternoon, we would like to thank you for taking the time to provide feedback with regards to the service that you have received from ludlowthompson.com Ltd. It is great to hear that Jake Burston was very helpful throughout this process, to ensure that everything was sorted as quickly as possible and to ensure that this was a smooth process. it is pleasant to hear that Jake has always gotten back to you in a timely manner, to ensure that you are kept regularly updated. Best wishes. ...
Aug 28,2014
Aug 28,2014
2
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this helpful
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We first met with Jacob Burston at the office on 12th Aug. This is a replacement tenancy and although agents and previous tenants have agreed that fee will be paid by previous tenants he requested the same amount £300 plus vat from us as well. I ...
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Aug 28, 2014
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Good afternoon, ludlowthompson.com would like to sincerely apologise that you have had cause to complain, this was never our intention as we pride ourselves on our customer service and it is therefore always disappointing to hear when a clients expectations are not met. It would be much appreciated if you could contact us at [email protected] so that we are able to look into your concerns for you as soon as possible and resolve them for you. Many thanks. ...
Aug 26,2014
Aug 26,2014
5
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I saw a number of estate agents when I decided to sell my flat but Tony stood out as being a person of integrity. I knew when I gave my flat sale to him that he would be considerate towards my tenants and throughout the ...
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Comment on agent fees
Ludlow's fees were very competitive and I felt that Tony would strive to get me the best price.
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Sep 19, 2014
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Good afternoon, we would like to thank you for your kind comments in relation to the service that you have received from the Docklands Sales Branch. It is great to hear that Tony has been very informative throughout, to ensure that you are regularly updated so that this can be as smooth as possible process for you. It is very pleasant to hear that you have had an excellent service provided to you – best wishes. ...
Aug 21,2014
Aug 21,2014
4
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this helpful
this helpful
Was owner of buy-to-let property in London that was managed by LudlowThompson. From time to time they would call and let me know the way that the market was moving. I was not particularlt interested in selling until earlier this year when they advised on ...
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Sep 18, 2014
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Good afternoon, ludlowthompson.com Ltd would like to thank you for your kind comments in relation to the service that you have received. It is great to hear that Tony Varghese was very helpful throughout this process and that he was professional throughout, to ensure that this was as smooth process as possible for you. It is great to hear that Tony was able to answer any queries that you may have had, to make sure that you were kept updated at all times. Best wishes. ...
Aug 18,2014
Aug 18,2014
1
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I bought and sold Flat 24, as well as purchasing Flat 66.
With the purchase of Flat 24 Terence was available at all times, and helped push through the sale as quickly as possible by keeping up the constant communication with all parties. Simona was also a great ...
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Comment on agent fees
LT were able to offer a reduced rate as I had purchased with them before, as a result I will continue to use LT.
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Aug 19, 2014
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Good afternoon, ludlowthompson.com would like to thank you for taking the time to provide feedback in relation to the service that you have received from both Terence and Simona. It is great to hear that Terence was available at all times and that he was able to communicate with you in a timely manner. It is very pleasant to hear that Terence was able to make this a brilliant experience for you, it is also great to hear that Simona was very helpful throughout. Best wishes. ...
Aug 18,2014
Aug 18,2014
5
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this helpful
Tony was excellent - the sale took much longer than anticipated due to issues occurring on each side, but he kept me up to date and always responded to emails within minutes.
He managed to secure a very good price for the property....
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Aug 19, 2014
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Good afternoon, ludlowthompson.com would like to thank you for taking the time to provide feedback in relation to the service that you have received from Tony Varghese. It is great to hear that you were regularly kept updated and that he was able to respond to you very quickly, to ensure this was a smooth process. Ludlowthompson.com wishes you all the best. ...
Aug 12,2014
Aug 12,2014
1
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this helpful
this helpful
Terrence was the selling agent. I found him polite and helpful from the beginning and he dealt very well with what seemed like a difficult vendor....
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Aug 13, 2014
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Good morning, thank you for taking the time to provide feedback in relation to the service that you have received. It is great to hear that Terence was very helpful and polite throughout this process and that he was able to ensure that this was a smooth process for you. Best wishes. ...
Aug 06,2014
Aug 06,2014
0
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this helpful
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Ludlow Thompson (City and Docklands Office) has always dealt honestly with me and do what they say they are going to do. They have so far produced good tenants for me which is why I come back to them as my agents of choice. They ...
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Comment on agent fees
The fee % was acceptable but it would be much better if fees were collected in smaller amounts over a longer period to help the landlord's cash flow. Instead of 6% up front and 3% after the first month demanded, say 3% per month for three months would make the already impressive service really quite a bit better.
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Aug 19, 2014
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Good afternoon, we would like to thank you for taking the time to provide feedback with regards to the service that you have received from Jacob Burston. It is great to hear that you have had an excellent service with us so far and that each member of staff has been very honest with you at all times. It is also great to hear that your property has been managed well and professionally throughout. Best wishes. ...
Aug 05,2014
Aug 05,2014
0
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this helpful
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The letting agents were helpful with all my questions I had, especially as I am not an experienced tenant. They were also very accommodating of my situation and making sure all parties were satisfied....
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Aug 05,2014
Aug 05,2014
0
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He was was very easily contactable and was always willing to listen to requirements I had. He kept me appraised of the situation with prospective tenants and offered a very good all round service....
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Tenant Fees
Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees Last updated at 16/08/2019, 5:12 PM by allAgentsComplaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
