98% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
87% lettings fee satisfaction
ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London. ...
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ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East London.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London's business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London's business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Latest Reviews
30th Jun 2023
reviewed by 'Introduction to All.Space with Gemma Duncan'
30th Jan 2023
reviewed by 'Dan Morgan'
2nd Aug 2022
reviewed by 'Suhasini'
5th Mar 2021
reviewed by 'Olga Kruglova'
19th Nov 2020
reviewed by 'Megan'
Opening Hours
Address
ludlowthompson
3-5 Dock Street
Tower Hamlets,London
Greater London
E1 8JN
020 7480 0120
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £43,000 | £4,000,000 |
| Lettings | 92% | 87% | £260 | £5,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 161 | 6 | 498 | 31 | 96 | 2 | 109 | 1 | 47 | 3 |
Areas covered
- E1
- E1W
- E14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 18,2014
Dec 18,2014
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Everyone was very helpful and efficient. Although there were some delays and initial concerns, these were dealt with promptly in a professional manner....
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Comment on agent fees
The fees were high but this seemed unavoidable
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Dec 17,2014
Dec 17,2014
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Michael has been very helpful throughout the viewing and sale stages and has been flexible in showing me around the property at times convenient to me. He has also gone the extra mile by recommendaing his colleagues to assist in the letting side of the ...
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Dec 16,2014
Dec 16,2014
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We found Michael extremely helpful, always prepared to go that extra mile which makes all the difference. My experience of estate agents in the past has not always been that favourable but Michael managed to dispel that myth. He was always very professional and went ...
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Dec 10,2014
Dec 10,2014
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Ludlow Thompson were the only letting agent that i spoke to who had prospective tenants on their books and were ready to view the property immediately. Whilst the branch I used didn't know the area quite as well as the local agents, they let the ...
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Comment on agent fees
Fees for a two year contract are collected over 12 months which we find deterimentally effects our cashflow.
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Dec 08,2014
Dec 08,2014
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Jacob made the process very smooth - he was available late at night and at weekends; did not trouble me with anything unnecessarily and got in a tennant, at a good rate, promptly....
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Dec 08,2014
Dec 08,2014
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Management service was quick and accurate. Inquiries or advise were clear. Procedure took a little time. Manager was good and can be recommended....
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Dec 01,2014
Dec 01,2014
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I have dealt with Jacob Burston as my main contact for the renewal of my tenancy over the last few weeks. Initially the landlord suggested that he would be selling the property, however Jake has worked tirelessly on my behalf to ensure a renewal which ...
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Nov 20,2014
Nov 20,2014
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I cannot say enough how much Jake was truly amazing. Throughout the process he was incredibly professional, friendly, prompt, efficient and just a pleasure to work with. I am in Sales myself and appreciate the qualities of our profession. Jake was so good I would ...
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Nov 20,2014
Nov 20,2014
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Jake was very helpful in guiding me through the whole of my first lettings experience, from sourcing tenants at a difficult time of year right through to a smooth start of the tenancy. Jake is very responsive and always proactive and great at getting things ...
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Nov 17,2014
Nov 17,2014
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Fantastic Service, he made me realize the potential of the premises and 2 months after moving in we are making a killing! There isn't a better agent out there that I've dealt with...
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Comment on agent fees
Happy to pay for a quality service, but on this occasion the price was not as high as the quality of the service
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Nov 16,2014
Nov 16,2014
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Initially I was in contact with Michael Rourke, who managed to arrange a viewing of the apartment for me at the time I wanted, even though it was quite late. I was very pleased that he was able to accommodate me, given that I had ...
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Nov 12,2014
Nov 12,2014
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I have always had a great experience when dealing with any of the agents from Ludlow Thompson.
I have had too re-let my property which probably couldn't have come at a more inconvenient time as I was nearly nine months pregnant before the time of ...
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Feb 05, 2023
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Really? They should make problem to bigger and keep asking landlord pay money do more repair without any supporting documents and invoices. Black shop! ...
Nov 12,2014
Nov 12,2014
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The agent was extremely helpful in responding to my initial requests to see a property, he was accommodating of my schedule to view the property, and helpful in providing directions. Mohamed and Ben were both also available for contact throughout the day of my viewing. ...
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Nov 09,2014
Nov 09,2014
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Ben was extremely fast at responding to all questions - email and calls. He made the process much easier. One of the best letting agents I have ever dealt with when renting.
Claire is an extremely friendly person and and got the process moving super ...
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Comment on agent fees
Fees are more expensive at 1.5 X weekly rent than competitors. I am also a landlord and know this is way too much for the tenancy checks. This company are charging too much for labour (prep of contract etc) tenant checking , cleaning, inventory and check out fee.
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Nov 05,2014
Nov 05,2014
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Ben has been very patient with my many questions, answered all of them in a timely manner, provided all the detail necessary and explained the process....
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I of course am not happy with paying the fees as the seem quite high but.
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Oct 31,2014
Oct 31,2014
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Having requested to view a property i had seen on the website Ben contacted me promptly and managed to arrange access on the same day. Although the property wasn't quite for me, the service that was given was of a very high standard and would ...
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Oct 31,2014
Oct 31,2014
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From the initial point of contact Michael was pleasant, professional and knowledgeable. He advised what needed changing in the flat to achieve rental value I wanted. He secured me an asking price offer from a professional couple looking for a long term let. If would ...
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Oct 28,2014
Oct 28,2014
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Ben was very professional and knowledgable in his dealings with myself and he provided me precise information. He found me the exact place to meet my requirement and within my budget rather than sending a bunch of flats which could be either out of my ...
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Fees for this agency is slightly higher but I believe it is worth the effective services.
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Oct 28,2014
Oct 28,2014
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Our first contact proved difficult to get hold of and often skirted our questions. However, Jacob was very professional and endeavoured to answer any queries we had and contact the landlord on our behalf before we moved in....
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Comment on agent fees
There was little evidence for why the fees were so high. We also discovered additional fees on signing the contract, which seemed an unnecessary addition.
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Oct 28,2014
Oct 28,2014
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Mohamed has very good manners. He was very kind to arrange the first viewing for us and, as we decided straight away to take the flat, we got back to his office and do all the starter forms on the same day even if it ...
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Oct 28,2014
Oct 28,2014
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Claire and the manager made sure my moving to the house was quick. We had a few problems but they took care of it....
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Oct 27,2014
Oct 27,2014
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Top notch service from the Ludlows team. Helped me sell the property at a great price and kept me up to date throughout. Particularly impressed with both Sophie and Tony, without who I wouldn't have got it done so easily....
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Oct 26,2014
Oct 26,2014
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The team at Ludlow Thompson were brilliant all the way from me making me an offer on the property to picking up the keys. Explained everything clearly and were quick to respond to my million questions. As a first time buyer this was invaluable, and ...
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Oct 24,2014
Oct 24,2014
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Achieved a sale price over the asking price and was very happy with all work from the agents. Simona and Terence were great on viewings and then Tony took over the sale and kept it running perfectly through to completion. Kept me informed throughout and ...
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Comment on agent fees
Charged a fair amount for the great results they achieved.
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Oct 23,2014
Oct 23,2014
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We were moving from France, and we were glad we found Ben, Michael and Mohamed to help us as we were very timed constrained. Ben did the visit, he was friendly and knew all the details of the flat, which helped in making a quick ...
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Oct 23,2014
Oct 23,2014
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Great service from the guys at Ludlow. Tony, Farshad, and Terence chased up the sale to get it done in super quick time. Achieved an amazing price for me too, so ticked all the boxes. Can't beat what they achieved. Promised a lot when they ...
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Comment on agent fees
Charged a little more than others I spoke to but I was impressed with Tonys knowledge and expertise. Decided to pay a little more for good chance to sell at optimum price, and got that.
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Oct 21,2014
Oct 21,2014
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Just a quick note to thank you, Tony and Farshad for the work you did in selling our property, it was only with you for few weeks before you found us a buyer.
We found every aspect of the service you offered, from your initial ...
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Oct 20,2014
Oct 20,2014
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The service provided by Michael Rourke was very good. Michael has been all times very polite and pleasant to speak to. He has returned all my calls diligently and everything has taken place as per anticipated. Very pleased with Michael. Only had a less nice ...
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Oct 17,2014
Oct 17,2014
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Both Tony and Farshad were very professional and efficient throughout the process. Quick to come back to my questions and made the sale easy and stress free. Great service guys!...
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Oct 16,2014
Oct 16,2014
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We have used Tony as a seller's agent. During the process we appreciated Tony's experience, communication skills, and professionalism. We came to rely on Tony and Terence's advice and guidance. Everything was handled promptly and handled well. We were able to relax and trust Tony ...
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Tenant Fees
Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees Last updated at 16/08/2019, 5:12 PM by allAgentsComplaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
