100% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
88% lettings fee satisfaction
Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! ...
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Established in 1993, ludlowthompson is one of London’s leading independent Estate Agencies, offering a range of services including residential sales and lettings, property management and buy-to-let services. Our professional and pro-active approach means we concentrate on maximum performance, maximum communication and maximum trust at all times- and we get results! Last year alone we let/sold over £1bn worth of property and over 9000 people rent/let with us across London.
Whether you are looking to buy, let, sell or rent the team at our Canada Water office are waiting to hear from you!
Whether you are looking to buy, let, sell or rent the team at our Canada Water office are waiting to hear from you!
Latest Reviews
21st Oct 2022
reviewed by 'Jeffrey'
3rd May 2022
reviewed by 'Gemma'
28th Jul 2021
reviewed by 'An Ger'
15th Apr 2021
reviewed by 'David'
12th Aug 2020
reviewed by 'Dylan'
Opening Hours
Address
ludlowthompson
Unit 2 Montreal House, Surrey Quays Road
Southwark,London
Greater London
SE16 7AQ
l:02071010235 s:02071010236
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £180,000 | £410,000 |
| Lettings | 80% | 88% | £1,000 | £3,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 1 | 42 | 6 | 2 | 1 | 3 | 1 | 3 | 3 |
Areas covered
- SE16
- SE14
- SE13
- SE10
- SE8
- SE3
- SE1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Images & Videos
Sep 26,2016
Sep 26,2016
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David has been the most professional agent I've ever encountered. He spent much time making the process as smooth as possible....
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Aug 23,2016
Aug 23,2016
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Joshua is a talented tenancy agent, very polite and kind in his interactions. Always on time and concerned to find a right balance between the landlord and the tenants' interests and able to achieve it....
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Comment on agent fees
I presume they are in line with the market.
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Aug 05,2016
Aug 05,2016
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Charlie did a great job helping me find my current apartment and secure the lease. During the process we encountered some problems with the payment system upon which he stayed late until we were able to solve this. Thanks Charlie....
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Comment on agent fees
Good
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Jul 13,2016
Jul 13,2016
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Very kind and informative staff who helped us through the process of letting the property. Communication was excellent and they did everything they could to accommodate us even when there were slightly awkward requests from the landlords....
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Comment on agent fees
Fees seemed very high, but I suspect this is what they are like in London (as I have relocated here); I expect that their fees are competitive.
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Jul 06,2016
Jul 06,2016
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Charlie is very professional, friendly and helpful person.
He prepared all documents in very short period. He answered all my questions regarding the flat....
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Comment on agent fees
The fees are to high
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Jun 24,2016
Jun 24,2016
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Charlie was great throughout the whole moving process. Really helpful and quick to respond. Even though there were some slight bumps in the road with the landlord, Charlie handled it like a pro....
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Apr 25,2016
Apr 25,2016
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Everything was smooth, easy and quick!!! Especially when I was not in London and we still managed to deal with everything! Well done! Would recommend it to a friend! Thank you guys!...
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Apr 15,2016
Apr 15,2016
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Pleasant experience dealing with Charlie and Mohamed. Both members of staff were easy to reach and understanding of my concerns. Thank you....
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Apr 07,2016
Apr 07,2016
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Super impressed with amazing service from Charlie Carter, as well as help from Mohamed Butt. Highly recommend Thompsons to anybody! Thanks both!...
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Comment on agent fees
Super good.
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Sep 15,2018
Sep 15,2018
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We bought our first flat with Mark and the experience we had with him was great. He was very open and professional and helped us make an informed choice after a poor experience we had in the past with other agents. Mark also recomended solicitors, ...
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Nov 30,2016
Nov 30,2016
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Highly effective in getting both many viewings and decent working professional tenants in a very short space of time in what appeared to be a difficult market. More impressive given the fact that I did not allow them to advertise on any property portals such ...
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Comment on agent fees
Fees are higher than average (even after negotiation) but sometimes you get what you pay for. I would definitely recommend using them, at least on a multi-agent basis to avoid a void period on your property. The company is fairly aggressive in selling add-on services so you need to read anything you sign carefully to ensure you do not sign up to services you do not want or you can find providers yourself at better rates.
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Apr 11,2018
Apr 11,2018
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As a newbie landlord, I found Daniel to be such a fantastic estate agent - he's easy to get hold of, friendly, straight forward and not sales-y.
He's much more thoughtful than other estate agents I've dealt with - he remembered not just the weekdays ...
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Comment on agent fees
Good - happy to negotiate and spread the fees in a way that worked for us
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Feb 06,2019
Feb 06,2019
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Daniel has been a pleasure to deal with from the first time we spoke. He has delivered on everything he's discussed with me so far, from arranging the marketing of my property, to finding a tenant really quickly and following up on all aspects of ...
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Comment on agent fees
Good
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Sep 19,2016
Sep 19,2016
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Having been relocated abroad, we wanted to have an agent who can let and look after our house while we were away. We interviewed a number of letting agencies and eventually chosen Ludlow Thompson Canada Water as we felt that the letting manager David Huynh ...
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Comment on agent fees
Fair
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Tenant Fees
Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees Last updated at 16/08/2019, 5:12 PM by allAgentsComplaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 1:59 PM 21/03/2016 by allAgents
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
