ludlowthompson
4.7/5, 6615 reviews
94% recommended
96% sales valuation accuracy
95% sales fee satisfaction
87% lettings valuation accuracy
85% lettings fee satisfaction
No company information
Ludlow Thompson the award winning London agent

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £43,000 £8,000,000
Lettings 87% 85% £254 £5,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1273 86 3428 220 560 11 615 6 366 50
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Images & Videos

“Daniel was super helpful and answered all my ......”

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Feb 16,2024
Minithumbup
Daniel
By: 'Maddie'
Feb 16,2024
0 people found
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Daniel was super helpful and answered all my questions as a first time renter in London....
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“Daniel was both helpful, friendly and profess......”

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Nov 10,2023
Minithumbdown
Daniel
By: 'Tiegan Doyle'
Nov 10,2023
0 people found
this helpful
Daniel was both helpful, friendly and professional throughout. Daniel went out of his way to ensure the viewing was at a time that suited us best and answered all our questions with a smile as well as being super accessible to contact. Highly recommend....
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“Unfortunately, Ludlowthomson's Sam Woodward a......”

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Sep 08,2023
Minithumbdown
Alexander
By: 'mary'
Sep 08,2023
0 people found
this helpful
Unfortunately, Ludlowthomson's Sam Woodward as property manager falls below par! Does not respond to emails, blames the client and is as cold you when you point out gaps. However, the costs of the works are always deducted from the rent. Also, one of their contractual ...
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“Great service all round...”

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Aug 28,2023
Minithumbup
Joao
By: 'Gabor'
Aug 28,2023
0 people found
this helpful
Over the past 9 years, Ludlow has consistently matched me with great tenants, helped manage my property, reported and resolve issues quickly. The experience has been superb, both from marketing and day-to-day management. They are reliable, responsive and completely customer-focused. I can thoroughly recommend them...
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“Nicola and Nadia are fab!...”

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Jul 28,2023
Minithumbup
Nicola
By: 'Alex P.'
Jul 28,2023
0 people found
this helpful
Nicola Dawkins was EXCELLENT. Would work with her again. Thank you too Nadia. Top job!...
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“Please avoid if you possibly can...”

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Jun 30,2023
Minithumbdown
Alexander
By: 'Introduction to All.Space with Gemma Duncan'
Jun 30,2023
0 people found
this helpful
If I could give zero stars I would. At the beginning of the tenancy they let me move in to a flat that had no hot water, no plumbed in washing machine ,dodgy electrics, and a broken entry phone system. One by one eventually we ...
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“It was a great and welcoming viewing experien......”

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May 24,2023
Minithumbup
Nathan
By: 'Samuel'
May 24,2023
0 people found
this helpful
It was a great and welcoming viewing experience. Thanks, Nathan Ellis. I much appreciate your guide round the property!...
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“Beth Cooter...”

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Mar 31,2023
Minithumbup
Beth
By: 'Marissa'
Mar 31,2023
0 people found
this helpful
I am giving Beth Cooter a 5 star review as she was an absolute pleasure to work with from the very beginning to the end (on a very long Sale!) . Thanks for everything!...
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“Beth Cooter at Dulwich LT recently assisted w......”

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Mar 03,2023
Minithumbup
Beth
By: 'Rachel Louise Compton'
Mar 03,2023
0 people found
this helpful
Beth Cooter at Dulwich LT recently assisted with my flat sale. Throughout the process, I found her and the team very professional, responsive and transparent. The flat sale went very smoothly and I would have no hesitation in recommending Beth to anyone looking to buy/...
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“Property was not what we were looking for how......”

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Feb 09,2023
Minithumbup
Lala
By: 'Lewis and nate'
Feb 09,2023
0 people found
this helpful
Property was not what we were looking for however Lala was a gem of an estate agent, she was fantastic....
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“Absolutely disgusting service - had someone c......”

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Jan 30,2023
Minithumbdown
By: 'Dan Morgan'
Jan 30,2023
1 people found
this helpful
Absolutely disgusting service - had someone called Ross dealing with us - company essentially scammed us gave us a property and within a short period of time we had to pay for the lights to be usable as they took too long - heating never ...
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By: ludlowthompson
Jan 31, 2023
View all comments (1)
Dear Dan, We are sorry to hear you are not happy with your experience with ludlowthompson. We pride ourselves on excellent customer service and would therefore ask that you contact [email protected] with full details of your complaint so that we can address any concerns directly. We look forward to hearing from you. Kindest Regards ludlowthompson ...

“Lovely Viewing w/Eda...”

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Jan 14,2023
Minithumbdown
Eda
By: 'Rob'
Jan 14,2023
0 people found
this helpful
Lovely Viewing w/Eda Just a quick review to note my lovely experience this morning with Eda Hasan, who was kind, courteous and knowledgeable during my viewing. She represented Ludlow Thompson brilliantly, giving me faith in continuing to review their local listings - and since ...
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“Nightmare...”

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Jan 06,2023
Minithumbdown
By: 'Simon Guy McEwen'
Jan 06,2023
0 people found
this helpful
Tenants left without paying final months rent following numerous complaints from residents due to anti social behaviour and still owing bill for clearance of cigarette butts ( no smoking premises) and bottles of urine thrown from window. Disgraceful....
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“Beth Cooter was both highly professional and ......”

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Dec 14,2022
Minithumbup
Beth
By: 'Freddie Simons'
Dec 14,2022
0 people found
this helpful
Beth Cooter was both highly professional and amicable throughout the entire process of purchasing a flat. What impressed me most as a customer was her continued pressure on both sides of the deal and keeping in regular contact with me to update me on any ...
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“The appointment was made at 7:00pm and I am n......”

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Oct 21,2022
Minithumbdown
Jennifer
By: 'Jeffrey'
Oct 21,2022
0 people found
this helpful
The appointment was made at 7:00pm and I am not the only one waited for 30 minutes but there were two other groups of people were waiting together. There was no agent answered the phone until the agent, Jennifer came down from the property. She mentioned ...
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“I will really appreciate that Rayhan is reall......”

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Aug 09,2022
Minithumbup
By: 'Sadia'
Aug 09,2022
0 people found
this helpful
I will really appreciate that Rayhan is really friendly and helpful really good customer service. During view the property he explained really well...
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“A Big Thanks to Hassan, Highly recommended anytime & everytime :)...”

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Aug 02,2022
Minithumbup
Hassan
By: 'Suhasini'
Aug 02,2022
0 people found
this helpful
Me and my husband recently moved to UK, it was an urgent need for us to get a rented property asap. We were lucky to be encounteted with Hassan. He is a thorough professional, knows his job in and out, extremely customer focused. We would ...
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“I have been renting my property with Ludlow T......”

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Jul 27,2022
Minithumbup
Ross
By: 'Keith Stephens'
Jul 27,2022
0 people found
this helpful
I have been renting my property with Ludlow Thompson since 2013, and as I have been residing in Australia, I felt it was essential to work with an agent who I could trust. From initially advertising the property with Daniela at the Finsbury Park office, and ...
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“Shocking customer service from Jibby...”

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Jul 19,2022
Minithumbdown
Jibby
By: 'Josh & Joe'
Jul 19,2022
1 people found
this helpful
Shocking customer service from Jibby. Very arrogant, dismissive, on his phone texting, headphones in, more interested in his music then looking after customers. Avoid dealing with this branch....
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“I'm a landlord whose property is rented by Lu......”

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May 05,2022
Minithumbup
Ross
By: 'Ellen Taylor'
May 05,2022
0 people found
this helpful
I'm a landlord whose property is rented by Ludlow Thompson and I wanted to say how brilliant Ross Edwards has been. He has been highly communicative, always speedy to answer and resolve issues with the property and recently went above and beyond in helping myself ...
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“The viewing process was smooth, and the paper......”

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May 03,2022
Minithumbdown
By: 'Gemma'
May 03,2022
0 people found
this helpful
The viewing process was smooth, and the paperwork/screening part went well. The problems started after I got the keys to a dusty dirty apartment. I was told I can just leave it in the state it was in when I move out, which felt ...
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“Stella Service...”

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Jan 27,2022
Minithumbup
Ross
By: 'Raghav'
Jan 27,2022
0 people found
this helpful
The service I have received as a 15 year + landlord has been absolutely superb from LT. I also want to particularly call out Ross Edwards from the Property Management team whose prompt communication, service, pro activeness and can do approach has been superb. He is a ...
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“They have been absolutely awful during the wh......”

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Aug 19,2021
Minithumbdown
By: 'Katie'
Aug 19,2021
0 people found
this helpful
They have been absolutely awful during the whole 2.5 years of renting a flat in canonbury. They never got back to us about anything and couldn't resolve the deposit dispute - we had to do it ourselves by emailing the landlord. Never rent with these people ...
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Was this helpful? Yes
By: Customer Services
Aug 19, 2021
View all comments (1)
Dear Katie, thank you for your review we are sorry hear about your experience and would like to investigate further. please could you email [email protected] with the property address and further detail regarding your experience and we will carry out a full investigation. Kind Regards ludlowthompson ...

“Tried to get a viewing for about two weeks - ......”

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Jul 28,2021
Minithumbdown
By: 'An Ger'
Jul 28,2021
0 people found
this helpful
Tried to get a viewing for about two weeks - both me and my partner called over 5 times during normal, weekday office hours - never got a call back, never got a viewing. Every time we called they wanted to take our details (name, phone ...
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Was this helpful? Yes
By: Kern Rhoden - Lettings Manager
Jul 28, 2021
View all comments (1)
Hi, I’m sorry to hear of your experience in trying to book a viewing for the above mentioned property. The property had received very high demand, and we had received a few offers within days of marketing. We had to cease marketing / viewings, and this didn’t appear to update on the portals. I have since contacted the portals to have the status updated. Nonetheless, you should have been informed and I’m so sorry for any inconvenience this may have caused you. Should you wish to r ...

“The ceiling in our lounge fell through due to......”

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Jul 12,2021
Minithumbdown
By: 'Sarndra'
Jul 12,2021
0 people found
this helpful
The ceiling in our lounge fell through due to a bathroom leak that went unfixed for six weeks. We then had to live with a damp gaping open ceiling in the living room for a further 3 weeks before this was fixed. This was all with ...
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“Excellent service from Romina who was always ......”

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Jun 30,2021
Minithumbup
Romina
By: 'MARK PORTER'
Jun 30,2021
0 people found
this helpful
Excellent service from Romina who was always available and helpful in contact between myself and the buyer. Would recommend her to anyone....
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“Wasted my time with them. Organised 2 separat......”

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Jun 28,2021
Minithumbdown
By: 'Ray'
Jun 28,2021
0 people found
this helpful
Wasted my time with them. Organised 2 separate viewings, and both got cancelled without me being notified until I was present at the viewing locations. Kept getting auto-generated emails that the viewings were still going ahead. Agents were hard to reach and not at all apologetic ...
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Was this helpful? Yes
By: Customer Services
Jun 30, 2021
View all comments (1)
Dear Ray Many thanks for your above review and we’re sorry to read about your experience. In order that we can investigate your concerns fully, I’d appreciate if you could contact us at [email protected] confirming the property address and the negotiator this relates to. We’ll then ensure that you receive a comprehensive reply. Kind Regards Customer Services ...

“Excellent service...”

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Jun 08,2021
Minithumbup
By: 'Clara'
Jun 08,2021
0 people found
this helpful
Excellent service from Conor Bunn and Emma Nettleingham. We sold our flat through Ludlow Thompson and were very impressed by their handling of the whole process. They were professional, easy to contact, gave sensible advice, and did a great job of keeping everyone updated and ...
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“Olivia Bains Has looked after me through th......”

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Apr 15,2021
Minithumbdown
By: 'David'
Apr 15,2021
0 people found
this helpful
Olivia Bains Has looked after me through the selling process of my property, and I have found her very professional with loads of enthusiasm. The property has only been on the market a few days, and she has secured me an offer already, and their ...
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“Great service...”

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Apr 12,2021
Minithumbup
By: 'Kevin'
Apr 12,2021
0 people found
this helpful
Big thanks to Jesse Oteri for providing a professional service ensuring everything went smoothly. I would highly recommend Jesse for his services....
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson.com prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson.com representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.



3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson.com representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson.com by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson.com are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 1:00 AM 01/01/1970 by

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