100% sales valuation accuracy
100% sales fee satisfaction
60% lettings valuation accuracy
69% lettings fee satisfaction
Latest Reviews
13th Aug 2024
reviewed by 'Jane Elliott'
12th Aug 2024
reviewed by 'Philip'
30th Jun 2023
reviewed by 'Disgruntled'
7th Jul 2021
reviewed by 'Kelsey Gale'
2nd Jul 2021
reviewed by 'Despoina'
17th Jun 2021
reviewed by 'Palazzo'
Opening Hours
Address
Linley & Simpson
2 Low Ousegate
York
Yorkshire
YO1 9QU
01904 611722
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £180,000 | £200,500 |
| Lettings | 60% | 69% | £500 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 4 | 7 | 15 | 2 | 0 | 1 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
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Latest Properties
No Properties
Jul 23,2012
Jul 23,2012
7
people found
this helpful
this helpful
PLEASE PLEASE PLEASE DO NOT DEAL WITH. They are so so bad I have lost all faith in mankind! They were prepared for my chilsd to live in a filthy place when we moved in. We had a number of issues with Linley & Simpson which ...
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Sep 07, 2012
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They seem so sincere in their reply but, trust me, they are anything but. Horrible company. ...
Jul 07,2012
Jul 07,2012
5
people found
this helpful
this helpful
Typical old fashioned slumlord attitude from the female members of this practice (the men appear better educated and seem to understand the concept of customer service).
You would have thought that paying almost 2 grand a month I might be treated with a modicum of respect ...
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Jun 25,2012
Jun 25,2012
1
people found
this helpful
this helpful
I found all the members of staff at the York office a pleasure to deal with, nothing was too much trouble. They made the whole process from initial viewing to move in stress free and straight forward. I would recommend them to anyone looking to ...
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Sep 22,2011
Sep 22,2011
4
people found
this helpful
this helpful
I was disappointed with the state of the property upon moving in and even more disappointed with Linley and Simpson's lack of involvement so far to date.
Upon entering the property, I was struck by the strong smell of cigarettes which took several days of ...
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What agent could do to change your mind?
Linley and Simpson have provided an inadequate level of service at almost every juncture. They did not fulfil their obligations in the first instance, prior to my moving in, so I have had to put up with their mistakes. If the staff (apart from Julie) had been more understanding and willing to go out of their way and fulfil their responsibilities as letting agents, I would have been happier. Instead, they are doing their tenants a disservice. Emperors Wharf is a lovely building and the flat is perfect for a single working person living in the centre of York. But it is a shame that Linley and Simpson, the property management company, and Mrs Forbes the landlord do not take a greater interest in the state of their properties and the satisfaction of their customers. I will certainly not be dealing with this company again.Attached Filesnbsp;
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Sep 19,2011
Sep 19,2011
1
people found
this helpful
this helpful
Below is a reproduction of the feedback I provided to Linley and Simpson after I sold my house in York and no-longer required their excellent services.
TO: Kathryn Burton
Linley and Simpson
23 Micklegate
York
YO1 6JH
CC: Leanne Hogg (via email), Linley and Simpson, York ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Customer Complaints Handling
Procedure
Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:
- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.
- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.
- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.
- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET [email protected] or [email protected]
- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.
