94% lettings valuation accuracy
94% lettings fee satisfaction
The Lime StoryAs a service provider we feel the experience of our customers should be at the heart of everything we do.The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out ...
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The Lime Story
As a service provider we feel the experience of our customers should be at the heart of everything we do.
The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out from the crowd because we care.
Our customer charter is very simple, they are basic rules that our team sign up to as part of their intensive training to be a part of the Lime Family. Keeping these goals simple enable us to effectively deliver on our promises to you and ensure if you are promised something that those promises will be delivered.
As a service provider we feel the experience of our customers should be at the heart of everything we do.
The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out from the crowd because we care.
Our customer charter is very simple, they are basic rules that our team sign up to as part of their intensive training to be a part of the Lime Family. Keeping these goals simple enable us to effectively deliver on our promises to you and ensure if you are promised something that those promises will be delivered.
Latest Reviews
30th Sep 2024
reviewed by 'Joanna'
16th Nov 2023
reviewed by 'Andy'
3rd Mar 2022
reviewed by 'David Higgs'
10th Feb 2022
reviewed by 'Tarek'
Opening Hours
Address
Lime Property
The Pod, St Andrews Quay
Hull
East Riding of Yorkshire
HU3 4SA
01482 216060
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 94% | 94% | £325 | £3,290 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 49 | 4 | 66 | 10 | 2 | 0 | 4 | 0 | 3 | 2 |
Areas covered
- Hull
- HU12
- HU6
- HU11
- Beverley
- HU13
- HU7
- East Yorkshire
- HU8
- HU4
- HU9
- HU5
- HU10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Sep 05,2018
Sep 05,2018
1
people found
this helpful
this helpful
Was recommended by a friend to use lime property.
And I can not fault then at all.
Always fast when reporting repairs.
Julie does my house inspections and is always professional,helpful and approachable with any problems .
Even when it comes to contacting lime property ...
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Comment on agent fees
Good
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Yes
Sep 05,2018
Sep 05,2018
0
people found
this helpful
this helpful
I have known Beki for over two years and we have had our properties with them for that number of years. Beki has never let me or Questmap Ltd down and Beki is the one I go to when in the Lime office, she is ...
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Comment on agent fees
Very good
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Yes
Sep 03,2018
Sep 03,2018
1
people found
this helpful
this helpful
It's the first time I have rented a house and was surprised how much there is to it. The staff at Lime have been really helpful and when Julie has to pop round for an inspection she is always friendly and helps with any queries ...
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Comment on agent fees
Good
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Yes
Sep 01,2018
Sep 01,2018
0
people found
this helpful
this helpful
My property has a upvc door which I couldn't unlock within 24 hours we had a locksmith to out property.Id like to highly recommend the head of maintenance Rebecca who was very helpful & kept us fully informed throughout the process....
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Aug 31,2018
Aug 31,2018
0
people found
this helpful
this helpful
Spoken with Nicola with regards to arranging a few viewings for properties we had seen on the Lime Property website. She was very polite and friendly, and has made the initial experience very positive. We chose to rent with Lime Property as the service they ...
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Aug 31,2018
Aug 31,2018
0
people found
this helpful
this helpful
Emma visited me to undertake a valuation as I will shortly be in a position to rent my property out. She was very professional and patient, explaining everything clearly and answering my questions. As I am new to property rental this was extremely helpful and ...
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Comment on agent fees
The fees are good value.
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Aug 31,2018
Aug 31,2018
1
people found
this helpful
this helpful
Very friendy & helpful estate agents,Julie has been visiting us for the last 4 years & always been extremely polite & helpful...
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Comment on agent fees
Good
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Yes
Yes
Aug 31,2018
Aug 31,2018
0
people found
this helpful
this helpful
Lime Property are extremely helpful, especially from a investors point of view. They are always on hand and ha e unique insights and software which make being a landlord much easier...
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Comment on agent fees
The fees are competitive
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Yes
Aug 30,2018
Aug 30,2018
0
people found
this helpful
this helpful
I decided to invest in rental properties in Hull. I contacted some agents there who were listed on the web. Lime, however, responded both with interest, warmth and with alacrity. Their initial response was, and all further responses were, informative and friendly. A further exchange ...
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Comment on agent fees
Fees are fine - but the service is exemplary.
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Aug 30,2018
Aug 30,2018
0
people found
this helpful
this helpful
We had an issue with our referencing and Annabelle really helped with this it being accepted. She advised us on what alternative options we had and thankfully we overall passed and collected our keys today. She was very understanding to our situation and was polite ...
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Comment on agent fees
Good
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Yes
Aug 29,2018
Aug 29,2018
1
people found
this helpful
this helpful
We rented a property from Lime for 17 months and Julie and the office staff where always very professional and efficient, if we ever needed rented accommodation in the future we would definitely go to Lime Properties again....
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Comment on agent fees
Very reasonable
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Yes
Jun 07,2018
Jun 07,2018
1
people found
this helpful
this helpful
My wife and I have been renting with Lime Property for several years and have always found the service second to none having rented with other agents in the pass. We have found all the staff to be very helpful if something goes wrong and ...
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Yes
Jun 06,2018
Jun 06,2018
1
people found
this helpful
this helpful
Julie has managed my properties for many years and always done a very good job, She is very thorough with her inspections and always feeds back to me when she has been to view them. If there is anyone I would want to inspect my ...
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Comment on agent fees
Good
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Yes
Jun 04,2018
Jun 04,2018
1
people found
this helpful
this helpful
Every time Julie has visited us she is always very friendly and helpful.Always polite with lots of very welcome advise....
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Comment on agent fees
Good
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Yes
Jun 03,2018
Jun 03,2018
2
people found
this helpful
this helpful
*.Does not comprehend or action my concerns. Intimidating and down right rude. Disability is overlooked by her as a care giver I speak with experience. She is a poor representative to the company.Failed to report major water leaks three yrs ago resulting in a ...
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Comment on agent fees
bad
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Yes
May 15,2018
May 15,2018
1
people found
this helpful
this helpful
I have rented for the last 4.5 yrs with lime property.. they deliver top class service and nothing is too much trouble.. I would highly recommend lime property to any prospective tennant.....
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Comment on agent fees
Good fees no issues
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Yes
“Fast efficient and professional. Understand how good communication between agents landlord and clients work. Very happy with service and simple proces...”
May 11,2018
May 11,2018
1
people found
this helpful
this helpful
Always efficient and fast. Get things done and fair and able to communicate well. Always had a quick response and repairs dealt with very quick without complication....
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Comment on agent fees
Good
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Yes
May 09,2018
May 09,2018
0
people found
this helpful
this helpful
We chose to rent in the interim between selling and buying properties. Neither of us had rented before and had no idea what to expect. We found a place in a nice village that was being let by Lime Properties.
The property unfortunately had many ...
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Comment on agent fees
I have no experience of rental fees, but did not find the set up costs or deposit onerous. We are receiving the deposit back in full, which we were slightly concerned about, as you can hear some horror stories, but all was handled very efficiently
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Apr 30,2018
Apr 30,2018
2
people found
this helpful
this helpful
Cannot fault lime property or any of the staff at all. Repairs are always done quite swiftly by professionals, would highly recommend to anyone....
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Apr 24,2018
Apr 24,2018
1
people found
this helpful
this helpful
Julie has always been great at coming back to me quickly with any queries and has helped me with getting recommended contractors in for upkeep of the flat....
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Mar 27,2018
Mar 27,2018
1
people found
this helpful
this helpful
I have been with a number of letting agents in Hull and have found that Lime Property is way and above any of the other agents. They are quick to deal with any queries, sort out problems, give advice and assess different situations. They are ...
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Comment on agent fees
Good
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Yes
Mar 16,2018
Mar 16,2018
0
people found
this helpful
this helpful
I rented an apartment through Lime Property Hull in Victoria Dock. My experience from start to finish was a very satisfactory one. Both Beth and Elaine and other staff were very responsive and aware at times. I gained a very sound impression of the entire ...
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Comment on agent fees
Reasonable.
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Yes
Mar 09,2018
Mar 09,2018
0
people found
this helpful
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I cannot speak highly enough of Beth with regards to her help and assistance throughout our tenancy.
Patient and understanding, always quick to respond. She has been a real credit to her company and would recommend her and Lime to anyone....
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Comment on agent fees
Reasonable and realistic
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Yes
Feb 02,2018
Feb 02,2018
1
people found
this helpful
this helpful
Lime have handled the letting of my property for many years. Their professional no nonsense approach makes sure I trust how they operate. They know the letting market 100%. Their regular inspection of my property keeps me up to date with repairs and maintenance and any ...
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Comment on agent fees
Very good competitive fees.
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Yes
Jan 31,2018
Jan 31,2018
0
people found
this helpful
this helpful
With previous Landlord experience but not having detailed local area knowledge of the property market of Hull and the surrounding area we contacted Lime for advice and assistance with a property that we wished to consider renting out. From our first contact with Lime we ...
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Dec 21,2017
Dec 21,2017
1
people found
this helpful
this helpful
Peace of mind. That's what you want when your property is being managed and this company always provides this assurance. They are efficient, friendly and easy to do business with. I have found very little to be critical of in my dealings with them over ...
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Comment on agent fees
Perfectly reasonable fee structure.
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Yes
Dec 05,2017
Dec 05,2017
0
people found
this helpful
this helpful
Thanks to Beth for sorting my bond out after old tenants were proving difficult. Much appreciated your efforts, Michelle Mann...
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Dec 01,2017
Dec 01,2017
0
people found
this helpful
this helpful
Kim Mathews found me another great house yet again i don't need to tell her what i want she knows already she knows what her investors want and goes find them, when im ready for another i don't look any more i just speak to ...
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Comment on agent fees
Very Reasonable and it just takes away the hassle
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Nov 29,2017
Nov 29,2017
0
people found
this helpful
this helpful
I became interested in property investment a few years ago and I was a complete novice. I now have a small property portfolio and Lime have helped me identify the best properties to invest in and find tenants. Kim Matthews has a wealth of knowledge ...
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Comment on agent fees
Good
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Yes
Nov 23,2017
Nov 23,2017
0
people found
this helpful
this helpful
Lime properties have been managing my property for over a year now. Beth has resolved numerous issues for me, and always responds quickly and in detail. Due to their professionalism I am planning to add a second property to their portfolio....
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Beki
(33)
Julie
(27)
Beth
(15)
Kim
(13)
Lauren
(9)
Elaine
(7)
Annabelle
(5)
Emma
(5)
Clark
(5)
Naomi
(4)
Gemma
(2)
Elakne
(1)
Nicola
(1)
Rebecca
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
LIME PROPERTY COMPLAINTS HANDLING PROCEDURE
If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.
1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:
Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: [email protected]
2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.
3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk
Last updated at 11:57 AM 02/11/2017 by Sam Humphreys
If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.
1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:
Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: [email protected]
2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.
3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk
Best Letting Agent in HU3 
