94% lettings valuation accuracy
94% lettings fee satisfaction
The Lime StoryAs a service provider we feel the experience of our customers should be at the heart of everything we do.The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out ...
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The Lime Story
As a service provider we feel the experience of our customers should be at the heart of everything we do.
The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out from the crowd because we care.
Our customer charter is very simple, they are basic rules that our team sign up to as part of their intensive training to be a part of the Lime Family. Keeping these goals simple enable us to effectively deliver on our promises to you and ensure if you are promised something that those promises will be delivered.
As a service provider we feel the experience of our customers should be at the heart of everything we do.
The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out from the crowd because we care.
Our customer charter is very simple, they are basic rules that our team sign up to as part of their intensive training to be a part of the Lime Family. Keeping these goals simple enable us to effectively deliver on our promises to you and ensure if you are promised something that those promises will be delivered.
Latest Reviews
30th Sep 2024
reviewed by 'Joanna'
16th Nov 2023
reviewed by 'Andy'
3rd Mar 2022
reviewed by 'David Higgs'
10th Feb 2022
reviewed by 'Tarek'
Opening Hours
Address
Lime Property
The Pod, St Andrews Quay
Hull
East Riding of Yorkshire
HU3 4SA
01482 216060
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 94% | 94% | £325 | £3,290 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 49 | 4 | 66 | 10 | 2 | 0 | 4 | 0 | 3 | 2 |
Areas covered
- Hull
- HU12
- HU6
- HU11
- Beverley
- HU13
- HU7
- East Yorkshire
- HU8
- HU4
- HU9
- HU5
- HU10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Overall
Latest Properties
No Properties
Jan 20,2021
Jan 20,2021
0
people found
this helpful
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Lauren was helpful and efficient throughout. I got the keys to the house within 2 weeks of viewing the property. She always called whenever anything had changed and was always available to help answer and questions I had. Thankyou!...
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Jan 19,2021
Jan 19,2021
0
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I have rented via Lime Property for the last 9 years and all the staff are always friendly and helpful....
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Jan 18,2021
Jan 18,2021
0
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Beki is very friendly, proactive and supportive. When I need help I can always count on her. I'm really pleased with the reliability of service and wouldn't hesitate to recommend her...
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Jan 12,2021
Jan 12,2021
0
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this helpful
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Lime Property are very professional, knowledgeable and extremely helpful.
Kim (Investment Consultant) is an excellent addition to the Team. She is highly competent and organized person and always ready to go the extra mile to ensure her job is done to the highest standards.
Beki (...
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Dec 23,2020
Dec 23,2020
2
people found
this helpful
this helpful
The lady who answered the phone for lettings could have easily been replaced with a robot. Inflexible, unhelpful and lazy. Referring to me to look back on their website constantly and not open to a conversation about what might suit. Customer service is dead at ...
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Dec 17,2020
Dec 17,2020
0
people found
this helpful
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Beki has been looking after my property for years, and I have always found Lime's service reliable and very professional. Whenever any issue arose, Beki would endeavour to resolve it most efficiently, with all parties' interest in mind. My recent successful let by Beki is ...
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Mar 30,2019
Mar 30,2019
0
people found
this helpful
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This is the 3rd time I have used Lime property to advertise a rental property and every time Emma and her colleagues have always done a first class job in terms of advertising them and handling tenant introductions. I have always found their advice sound ...
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Comment on agent fees
Very reasonable, no hidden extras
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Mar 19,2019
Mar 19,2019
0
people found
this helpful
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I have been in my rented property for almost six years and this is my last month due to me relocating to another area.
I have had no issues the whole time I have been a tenant with lime property.
Julie and Elaine have been ...
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Comment on agent fees
Good
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Yes
Jan 03,2019
Jan 03,2019
4
people found
this helpful
this helpful
I've lived at my property for around 15 months, and have decided to move purely in order to buy. I would not have left otherwise.
This is my final month in the property and as per contract they are allowed to give viewings. They are, however, ...
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Comment on agent fees
Fees were average and acceptable
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Dec 20,2018
Dec 20,2018
0
people found
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I've been very happy with the service provided by Lime Property and find the staff a pleasure to deal with. They keep me informed, deal with any issues quickly and efficiently, are friendly and helpful on the phone and in email and prepared to go ...
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Comment on agent fees
Decent
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Nov 29,2018
Nov 29,2018
4
people found
this helpful
this helpful
I came across Lime Properties through the internet and approached them as they had good reviews.My initial contact was very positive because they actually responded quickly to what must have been an email out of the blue to them and each further response was ...
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Comment on agent fees
They are what they are. The point is that they are value for money.
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Nov 27,2018
Nov 27,2018
0
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Lime Property are the most professional Estate/letting agents i have used.
they help me source properties, as well as coordinating any work (including gathering quotes).
They're communication with myself and the tenants is excellent and provide regular updates on payments, any issues as well ...
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Comment on agent fees
The fees are reasonable and worth it for the level of service.
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Nov 27,2018
Nov 27,2018
0
people found
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Very knowledgeable and professional service. Lots of passion and positivity and a strong sense of being on your side and caring about your property. A good range of services. Well priced....
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Comment on agent fees
Good
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Yes
Nov 19,2018
Nov 19,2018
1
people found
this helpful
this helpful
Lime property can be very 'matter of fact' but this is good where clarity is needed. They are also friendly and helpful.
Any issue is dealt with according to their online reporting system.
Our family have had a very positive experience of renting a home ...
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Comment on agent fees
neutral
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Yes
Nov 07,2018
Nov 07,2018
1
people found
this helpful
this helpful
Always excellent service and communication from Lime property. Very efficient, friendly and knowledgeable staff. As a landlord I couldn't ask for more...
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Comment on agent fees
Fees are comparable to other agents.
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Nov 01,2018
Nov 01,2018
1
people found
this helpful
this helpful
Have been with lime properties for 4 years never had any problems. Always very helpful and efficient. Julie who does our inspections is very friendly, professional and feel at ease when she carries out the inspection....
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Oct 27,2018
Oct 27,2018
1
people found
this helpful
this helpful
Moved from another agent to Lime was a bit nervous regarding house inspection as never had one before, but it was relatively simple with my questions been answered either straight away or the next day by email.
Found the company very helpful and very quick ...
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Oct 19,2018
Oct 19,2018
0
people found
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A would like to say how very professional my first visit with Emma at Lime property was. Not knowing what to expect regarding letting my property, with in the first 5 minutes Emma had put me at ease and explained everything about the whole process.
This ...
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Comment on agent fees
Good
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Yes
Oct 18,2018
Oct 18,2018
1
people found
this helpful
this helpful
Had my first ever house inspection today,feeling very nervous and unsure of what was going to be done.when Julie Rosebrook came,she made me at ease straight away.explained why she was here,what a lovely lady,also helped with some repairs that ...
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Oct 11,2018
Oct 11,2018
1
people found
this helpful
this helpful
I am a Landlord from Luton, Beds and have a property rented out in Hull by Lime Lettings. The management team are all very efficient and keep me informed on all relevant matters. I am always grateful for a lady called Julie Rosebrook who carries ...
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Comment on agent fees
10 % Normal
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Yes
Oct 01,2018
Oct 01,2018
1
people found
this helpful
this helpful
Always really approachable and helpful over the phone. Have recently required a few things fixing in the flat i'm living, and they've all been done in no time. Really happy with the service....
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Comment on agent fees
Usual market fees.
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Yes
Sep 23,2018
Sep 23,2018
1
people found
this helpful
this helpful
Always return calls and emails making us feel that we are in safe hands. Friendly and professional service. We now let them manage two of our properties and have never had an issue with Lime. Well done and many thanks.
David Ward...
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Comment on agent fees
Reasonable and competitive fees
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Sep 21,2018
Sep 21,2018
1
people found
this helpful
this helpful
I've been with lime property for the past 2 years, and I cannot find any fault with them. They are always very quick at getting any maintenance issues sorted. Julie is so friendly and professional when she comes to do my inspection. I also want to ...
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Comment on agent fees
Good
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Yes
Sep 18,2018
Sep 18,2018
0
people found
this helpful
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Great service , Beki worked diligency to get my properties let and we worked together to come up with strategies to make the marketing more attractive....
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Sep 14,2018
Sep 14,2018
1
people found
this helpful
this helpful
Annabel has dealt with our application process and we have been very impressed by their services so far, they are very accommodating and answered any questions we had. We are looking forward to moving into our new home....
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Comment on agent fees
Competitively priced
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Sep 13,2018
Sep 13,2018
1
people found
this helpful
this helpful
After realising the first properties I was shown round initially weren't ideal, Clark was great at quickly understanding my situation and requirements and being able to blend this information with his in depth knowledge of the market.
I particularly liked the fact he hand selected ...
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Comment on agent fees
N/A
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Yes
Sep 13,2018
Sep 13,2018
0
people found
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I particularly enjoyed talking to Beki who understood right away what I was looking for. Her voice tone is friendly and it's a wonderful asset for foreign people like me who arrive abroad....
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Comment on agent fees
Fair enough
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Yes
Sep 12,2018
Sep 12,2018
1
people found
this helpful
this helpful
I was changed over to Lime property from another agency and I am happy with the service. The office team are very helpful if you have any queries or problems....
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Sep 09,2018
Sep 09,2018
1
people found
this helpful
this helpful
Staff are very friendly and helpful. If there is any changes to my rented property I am made aware promptly and given advise as to what might be the best solution for me and my tennant. All staff are very professional and helpful. I would ...
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Sep 06,2018
Sep 06,2018
1
people found
this helpful
this helpful
Ever since using lime property to rent my current house, it has been so easy to get things sorted whether it be maintenance or a question needed to be answered. Everyone I speak to is so welcoming and they help me as much as they ...
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Beki
(33)
Julie
(27)
Beth
(15)
Kim
(13)
Lauren
(9)
Elaine
(7)
Annabelle
(5)
Emma
(5)
Clark
(5)
Naomi
(4)
Gemma
(2)
Elakne
(1)
Nicola
(1)
Rebecca
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
LIME PROPERTY COMPLAINTS HANDLING PROCEDURE
If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.
1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:
Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: [email protected]
2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.
3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk
Last updated at 11:57 AM 02/11/2017 by Sam Humphreys
If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.
1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:
Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: [email protected]
2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.
3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk
Best Letting Agent in HU3 
