LIME PROPERTY COMPLAINTS HANDLING PROCEDURE


If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.



1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:


Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: [email protected]


2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.


3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.


4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk