75% sales valuation accuracy
75% sales fee satisfaction
48% lettings valuation accuracy
51% lettings fee satisfaction
No company information
Latest Reviews
10th Jun 2024
reviewed by 'Lucy'
11th Jan 2024
reviewed by 'Not to display name'
2nd Jan 2024
reviewed by 'kjnjkn'
16th Oct 2023
reviewed by 'Demi'
29th Sep 2023
reviewed by 'marcella'
15th Aug 2023
reviewed by 'Yilmaz Baldz'
Opening Hours
Address
Leaders
11-12 Cornmarket
Derby
Derbyshire
DE1 1QH
01332 363636
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £196,000 | £196,000 |
| Lettings | 48% | 51% | £395 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 13 | 20 | 51 | 3 | 0 | 0 | 0 | 1 | 15 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Sep 29,2021
Sep 29,2021
0
people found
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They’re really bad at their job… like they don’t want money for the service they’re trying to provide. Been waiting for them to reply me so i can rent from them for 2 weeks now. I’ve also called about 5 times now and ...
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Sep 16,2021
Sep 16,2021
4
people found
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Appalling customer service from start to finish. Released the keys without taking a copy of my ID so had to drive back into Derby City Centre and pay another parking charge. Despite a joint tenancy only 1 key was provided. Multiple problems reported and ignored by ...
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Aug 28,2021
Aug 28,2021
0
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We've had excellent service and communication since we moved to Leaders. Highly professional. Jenny and Georgina have been great. Knowledgeable and experienced....
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Aug 23,2021
Aug 23,2021
1
people found
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This company is completely waste of…
This company is completely waste of time, the staff can’t even attend appointments on time if you give the staff of this company simple task to carry out they do complete opposite its seem like the staff are ...
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Aug 16,2021
Aug 16,2021
0
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Not good people to let of iv live in is probably over 15years never ask for owt of them or the landlord and he put rent up to 595 noing we can't pay that and now he giving us the 21to get us out leader don't ...
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Jun 09,2021
Jun 09,2021
1
people found
this helpful
this helpful
Poor communication lack of accountability! Ypu should fix your employees make sure your data is always updated! Do not book people for viewing when you are not sure if you have the keys with you! Your services are totally trash!!!!...
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May 23,2021
May 23,2021
0
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I have nothing but full of praise for Leaders and its staff for their professionalism and excellent customer service. I have been with Leaders for many years since the time of IMS and seen them improving to the high standard that they are today.
I ...
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May 10,2021
May 10,2021
5
people found
this helpful
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Avoid! We rented a flat through leaders and have had problems all the way through, they were very slow and needed repetitive chasing to fix doors/locks. They owed us money for 6 months despite us regularly chasing this. We had a really rude property manager ...
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May 01,2021
May 01,2021
4
people found
this helpful
this helpful
Do not use this company. We moved into a rented property and they didn't carry out any repairs and the boiler wasn't working. Nothing had been checked and we weren't informed it was pre-paid meters which already had debt on! They advertised as unfunished but ...
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Apr 19,2021
Apr 19,2021
3
people found
this helpful
this helpful
Again, nothing but problems. Giving them 1 ⭐ is too much...
After my previous review they were soon on the phone asking about it, they seemed surprised that I could back up everything I'd wrote. Now in all fairness the lady who called was quite pleasant and ...
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Apr 15,2021
Apr 15,2021
3
people found
this helpful
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Landords, do not use this organisation. They are corrupt; they are a complete rip-off. The ongoing costs make the process of letting unaffordable. Let your property yourself - it easier than you think or use Openrent. Do not use this company....
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Mar 06,2021
Mar 06,2021
4
people found
this helpful
this helpful
Had nothing but headaches and bad tastes left by them.
All they seem to be interested in is money. Customer service is none existent with them, when you have a query all that happens is that you get spoken over and told this is the ...
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Mar 02,2021
Mar 02,2021
1
people found
this helpful
this helpful
Got to say the service I've received from Leaders has been superb - quickly advertised my property founds tenants who were screened very well. Dealt with paperwork and queries promptly. Great service from the whole team in particular Sarah Campbell and Gemma Campbell....
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Feb 25,2021
Feb 25,2021
2
people found
this helpful
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I've had nothing but issues with Leaders...
Firstly on moving back to Derby I'd viewed several properties but the 1 I settled on was unfortunately through Leaders. Paid deposit, filled everything out and gave the date I needed to be moved by.
Not dealing with a ...
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Jan 20,2021
Jan 20,2021
0
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I found a property i was interested in and with the help of Mya, from leaders i managed to secure it the same day!
overall i had a great experience with leaders and the process was made very easy for me, Mya helped alot!...
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Dec 23,2020
Dec 23,2020
4
people found
this helpful
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This has to be proberly the worst letting agents i have ever encounted and i have been a tenent for 16 years, they use to be owned by IMS who were fantastic, sorted any problems out straight away with mature staff that knew what they were ...
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Dec 21,2020
Dec 21,2020
4
people found
this helpful
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The left hand doesn't talk to the right here.
I dealt with three agents - Agent #1 who called me after I had an enquiry on a property they were letting. This agent, though extremely pleasant, gave me completely incorrect financial information - overpricing the holding ...
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Dec 16,2020
Dec 16,2020
0
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I contacted them on the 10th of December asking about a contract renewal, yes they didn't reply to the email, and I started to worry but When I called to follow up, they explained that they had emailed and called the landlord and waiting for ...
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Oct 26,2020
Oct 26,2020
6
people found
this helpful
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AVOID at all costs the WORST estate agents ever! I had a joint tenancy however my flatmate was letting a criminal come and stay as I felt afraid for my safety and having anxiety I moved out suddenly, after telling this to leaders they didn't ...
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Oct 21,2020
Oct 21,2020
6
people found
this helpful
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If it were possible to give a negative star review that would absolutely be the case here. The Leaders team at the Derby branch are great in person however everything other than that has been abysmal at best.
When looking around our home before moving ...
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Sep 08,2020
Sep 08,2020
7
people found
this helpful
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Worst company ever! Employees lied and not advised properly or sent documents not even proof of payment! I called to take a detached house because my wife is pregnant and we work with the NHS, we manage nurses and deploy them to patients for home ...
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Aug 09,2020
Aug 09,2020
4
people found
this helpful
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This company is horrendous! I am being chased for a ridiculous about of money that I do not owe. We living in the property nothing got fits and now the coming of trying to charge me for "damages" that have occurred due to damp and ...
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Jul 29,2020
Jul 29,2020
0
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My experiences with leaders as been an excellent one especially while dealing with my property manager Claire page she as been professional efficient and proactive in solving any issues that I had and am very grateful to her my move went very smoothly with her ...
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Jul 14,2020
Jul 14,2020
4
people found
this helpful
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Zero communication, they do not care! Very unprofessional & totally untrustworthy . Breached contract by not paying us our rent despite tenant paying them a year in advance. complaints procedure a waste of time!....avoid at all costs you have been warned Leaders Derby!...
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Jun 25,2020
Jun 25,2020
4
people found
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All the way through my tenancy with these guys they have been terrible. Unable to track payments that have been made through their own website, full biased with the landlady even though she has proven on a regular basis to be unreliable and has caused ...
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Jun 22,2020
Jun 22,2020
6
people found
this helpful
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Absolutely disgusted with this company. Avoid avoid avoid! We said we wanted the property and were waiting for them to come back with the next steps only to find out on Rightmove that they had gone behind our back and let agreed the property despite ...
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Jun 24, 2020
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(1)
It happened also to us, we are the 1st who viewed the property. We tell them we want, they ask info about us then they said they gonna call late afternoon, but we wait wait wait wait no call or mail. We tried to mail them and said wait for the decision.
Just and advice, we understood if you choose a tenant it’s your right but you must to tell to other tenant that u choose already so at list we are not waiting for nothing...????????? ...
Jun 16,2020
Jun 16,2020
1
people found
this helpful
this helpful
Can not express how helpful and lovely Mya has been. She has been helpful friendly and available at all times :) she has answered any questions I have had and managed to find the exact property I was looking for within hours. Can’t thank or ...
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Jun 12,2020
Jun 12,2020
9
people found
this helpful
this helpful
Avoid at all costs! Faye Rowland has been our property manager and we've had nothing but rude and unhelpful service. They don't fix problems unless you chase them for months, even then most problems will continue to be ignored. They have also owed us money ...
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Jun 07,2020
Jun 07,2020
6
people found
this helpful
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They take your details for an application and then 3 days later after chasing them they tell you they have given the property to someone else. This has happened TWICE now. Don’t waste ur time with these unprofessionals....
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Mar 17,2020
Mar 17,2020
1
people found
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Mya,is certainly a good representative for leaders.
I joined the agency to rent my property end jan to rent my property, the initial showing of the property measurements photos etc was good.
Then it went slow. No contact or feedback!
After explaining all this ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
