Lawson (Plymouth)
Plymouth, PL3
4.9/5, 414 reviews
98% recommended
97% sales valuation accuracy
96% sales fee satisfaction
Situated in the heart of the Cities vibrant Estate Agency district on Mutley Plain, the Plymouth City branch covers from the Crownhill area of the City down to the waters edge in one direction, whilst also being able to spread from South East Cornwall to South Brent. show more Situated in the heart of the Cities vibrant Estate Agency district on Mutley Plain, the Plymouth City branch covers from the Crownhill area of the City down to the waters edge in one direction, whilst also being able to spread from South East Cornwall to South Brent.

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Latest Reviews

View all Reviews 414
23rd Nov 2021
reviewed by 'Sarah'
“Well I'm so glad we had Lawson to guide us through the moving process what with our demanding chain and ......”
12th Nov 2021
reviewed by 'Catharine Seidel'
“We recently sold through Lawson, and their service throughout was superb. The sales team kept us fully informed about visits ......”
22nd Oct 2021
reviewed by 'Jessica'
“Lawsons were excellent with the sale of our house. They updated us with viewing feedback and once we accepted an ......”
12th Oct 2021
reviewed by 'Victoria'
“Lawson were absolutely fabulous with me from start to finish even more so with being a first time buyer. They ......”
1st Oct 2021
reviewed by 'Peter.B'
“Everyone at Lawsons were extremely helpful during the move.The staff were Always available to answer any questions we had, ......”
13th Sep 2021
reviewed by 'Denise'
“We purchased a property with Lawsons. Tess showed us round and Annie was the main contact. They were both lovely ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: 10:00 - 15:00
Address

Lawson (Plymouth)
76 Hyde Park Road
Plymouth
Devon
PL3 4RG
01752 229 292

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 96% £32,000 £800,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 0 0 228 3 166 5 5 0
Areas covered
  • PL1
  • PL2
  • PL3
  • PL4
  • PL5
  • PL7
  • PL8
  • PL9
  • PL12
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Plymouth, PL3
Woolwell, PL6

“We have recently purchased our first home with Mandbridge and ......”

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Sep 10,2014
Minithumbup
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Tess
By: 'Kate'
Sep 10,2014
0 people found
this helpful
We have recently purchased our first home with Mandbridge and Balment. The process from start to finish with the agents was smooth throughout. Tess was our main contact during the purchase who was always happy to help with any questions we had. Great communication and ...
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“Mansbridge and Balment were proactive from the start. I was ......”

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Sep 01,2014
Minithumbup
By: 'Mrs'
Sep 01,2014
1 people found
this helpful
Mansbridge and Balment were proactive from the start. I was always able to get hold of someone in the office when I had a query and they were always professional, polite and I felt they understood our individual needs as a client. I would highly ...
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“All members of the team were professional, kept us up ......”

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Aug 22,2014
Minithumbup
By: 'Catherine'
Aug 22,2014
0 people found
this helpful
All members of the team were professional, kept us up dated with all progress from the viewings to the exchange of contract. Also felt only genuine purchasers for our property were shown around. Would strongly recommend Mansbridge and Balment .....
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“The team at Mansbridge were all extremely helpful from start ......”

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Aug 17,2014
Minithumbup
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Tess
By: 'amanda'
Aug 17,2014
0 people found
this helpful
The team at Mansbridge were all extremely helpful from start to finish. Tess was always available to answer any questions or queries that arose even going above and beyond when dealing with uncooperative inheritance solicitors. My overall experience was a pleasant and relatively stress free ...
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“It was an average performance from the staff that dealt ......”

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Aug 11,2014
Minithumbdown
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Tess
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Julie Comber
By: 'REGINALD'
Aug 11,2014
1 people found
this helpful
It was an average performance from the staff that dealt with my transaction. Right throughout the entire process there was a lack of customer service. Most of the time when I am on the phone with them I could sense that they were trying to ...
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What agent could do to change your mind?
Better customer service
Attached Filesnbsp;
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By: Darren Lawson
Aug 11, 2014
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Dear Reginald, Thank you for taking the time to review our services, your feedback is important to us. Firstly, I am pleased you were satisfied with the assistance you received from Julie. I’m disappointed that you found our performance lacking in the area of customer service, an area in which we pride ourselves as usually being first class as you can see from the vast majority of our reviews which many list customer service as one of our strengths. I sincerely apologise if you felt our ...

“From the valuation,by Tony (from the Woolwell office) to ......”

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Aug 10,2014
Minithumbup
By: 'Clare'
Aug 10,2014
1 people found
this helpful
From the valuation,by Tony (from the Woolwell office) to the exchange of contracts,I have been very happy with the quality of service from Mansbrige and Balment IAfter a very few vewings,I had an offer for the full asking price.Since then, Marie ...
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Comment on agent fees
Competetive for the current market.
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“Excellent service and advice given. Always ready to help and ......”

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Aug 07,2014
Minithumbup
By: 'Ian'
Aug 07,2014
0 people found
this helpful
Excellent service and advice given. Always ready to help and offer advice. Couldn't do enough to help us. Sold within a couple of days...
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“We were very pleased with the service of the company ......”

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Aug 06,2014
Minithumbup
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Ben
By: 'Mrs'
Aug 06,2014
0 people found
this helpful
We were very pleased with the service of the company overall. We are always especially impressed with Ben Dreher and his professionalism and manner, having dealt with him on previous house sales. Tess was extremely helpful and even phoned us from home one evening after ...
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Comment on agent fees
Higher than competitors.
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By: Mansbridge Balment
Nov 28, 2014
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Dear Mrs Dalton Thank you very much for your review for the whole team, but particularly Ben, Tess and Sharon who are delighted you were pleased with their services. We pride ourselves on providing the best possible customer care for our valued clients and it's good to know we're getting this right. Thanks again and best wishes in your new home. Mansbridge Balment ...

“From start to finish, several different estate agents at the ......”

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Jul 28,2014
Minithumbup
By: 'Margaret'
Jul 28,2014
0 people found
this helpful
From start to finish, several different estate agents at the office worked very hard on this sale, because it took several months and many viewings to sell my property, for no particular reason, just one of those things. I never felt that it had been ...
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Comment on agent fees
Fixed fees seem relatively expensive, and I suppose that if a property sells on the first viewing someone MIGHT feel short changed, but that is definitely not the case here.
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By: mansbridgebalment
Nov 28, 2014
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Thank you Margaret for your comments, as an independent company we pride ourselves on being able to provide a service tailored to meet individual needs and be sensitive to certain circumstances, we are glad that we were able to aid you through your sale during your difficult time. ...

“Fantastic teamwork. It didn't matter who answered the phone or ......”

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Jul 17,2014
Minithumbup
By: 'Patience'
Jul 17,2014
0 people found
this helpful
Fantastic teamwork. It didn't matter who answered the phone or who dealt with what. Whenever I phoned them for an update, they were always very curteous. They either had an answer for me there and then, or phoned me back within the time that they ...
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“The staff at Mansbridge and Balment have been very professional ......”

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Jul 15,2014
Minithumbup
By: 'Roy'
Jul 15,2014
0 people found
this helpful
The staff at Mansbridge and Balment have been very professional and personable. All issues are dealt with promptly. They provide a very good service. I would certainly recommend them....
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“We used Mansbridge and Balment to purchase our first home. ......”

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Jul 14,2014
Minithumbdown
By: 'D'
Jul 14,2014
0 people found
this helpful
We used Mansbridge and Balment to purchase our first home. Joanne was the agent who showed us round the property. She was very helpful during the negotiation stage and kept us informed throughout. However once our offer was accepted we found we had to keep ...
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By: Darren Lawson
Jul 15, 2014
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Hi D, Thank you for taking the time to review our services, your feedback is important to us. Firstly, I am pleased you were satisfied with the assistance you received from Joanne. I’m disappointed that you found our performance lacking in the area of after sales, an area in which we pride ourselves in providing a service which is above and beyond and one which many of our competitors do not offer at all. In April, a long standing colleague who had years of experience retired from this ...

“I sold and bought with mainsbridge Belmont I found them ......”

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Jul 14,2014
Minithumbup
By: 'Sylvia'
Jul 14,2014
0 people found
this helpful
I sold and bought with mainsbridge Belmont I found them to be very good with the number of viewings and all the staff I came into contact with were informative and pleasant. I have no reservation in recommending them....
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“We used M&B in the purchase of our property. ......”

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Jul 14,2014
Minithumbdown
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Tess
By: 'Helen'
Jul 14,2014
0 people found
this helpful
We used M&B in the purchase of our property. On the whole the service was very good and they accommodated all subsequent viewings once we were sold STC. We needed some additional details from the vendor ref kitchen supplier and M&B investigated this ...
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By: Darren Lawson
Jul 15, 2014
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Hi Helen, Many thanks for taking the time to review our services, your feedback is extremely important to us. I am delighted that you found our staff to be friendly and helpful. It is very important to me that our company ethos to go above and beyond is upheld and I am disappointed that you feel this was an area we could have improved upon. I will personally speak to my Saturday staff about your comments. You may be interested to know that Mansbridge & Balment is open on a Sunday from 10am t ...

“I found this staff of the mannamead branch very helpfull ......”

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Jul 14,2014
Minithumbup
By: 'David'
Jul 14,2014
0 people found
this helpful
I found this staff of the mannamead branch very helpfull and always kept me up to date with what was happening regarding my sale. The sale fell through twice due to the other party and I almost gave up with the sale in the end , ...
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“Mansbridge & Belmant produced an excellent brochure with stunning photographs of ......”

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Jul 14,2014
Minithumbup
By: 'Vivien'
Jul 14,2014
0 people found
this helpful
Mansbridge & Belmant produced an excellent brochure with stunning photographs of our property. The property sold to the first viewers and we had numerous other offers. Communication between the office and ourselves during the marketing process was excellent and we found the ability to view progress ...
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Comment on agent fees
Inevitable, but we felt that the agents did a very good job and earned the fee!
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“All the staff I spoke to were professional and also ......”

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Jul 14,2014
Minithumbup
By: 'Angela'
Jul 14,2014
0 people found
this helpful
All the staff I spoke to were professional and also seemed to genuinely care. They would go out of their way to help and seemed to look after us, the buyer, as well as the lady selling. We were always kept well informed and never ...
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“Excellent communication and customer service. We had a particularly drawn ......”

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Jul 14,2014
Minithumbup
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Ben
By: 'Parkerplym'
Jul 14,2014
0 people found
this helpful
Excellent communication and customer service. We had a particularly drawn out purchase and the staff were very helpful in keeping us updated with progress and dealing promptly with any issues that arose....
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“Mansbridge and Balment offered prompt valutation service, good brochure, keep ......”

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Jul 01,2014
Minithumbup
By: 'Alison'
Jul 01,2014
0 people found
this helpful
Mansbridge and Balment offered prompt valutation service, good brochure, keep me infomred throughout, prompt feedback from viewers, kept me in touch throughout the sales process, and liaised successfully with the buyer over last minute details. Professional and friendly - definitely recommend...
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“Overall I have had a positive experience with dealing with ......”

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Jun 19,2014
Minithumbup
By: 'Mark'
Jun 19,2014
0 people found
this helpful
Overall I have had a positive experience with dealing with Mainsbridge and Balment. Initial enquiries were dealt with promptly and the agent was flexible in arranging viewings. I was kept informed throughout the process and the majority of correspondence was completed through email which suited ...
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By: Alix
Jun 19, 2014
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Thank you for your review Mark, your feedback is important to us. Please would you provide your surname or contact the office and advise which property you purchased? Thank you, Alix (Admin Manager) ...

“Mansbridge and Balment handled my sale extremely well, from the ......”

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Jun 02,2014
Minithumbup
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Tess
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Ben
By: 'Mal'
Jun 02,2014
0 people found
this helpful
Mansbridge and Balment handled my sale extremely well, from the moment the house was advertised they ensured regular communication was maintained with me throughout the viewings, always relaying feedback from perspective buyers. Once a sale was confirmed they ensured I was kept up to date ...
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“Buying this property was from start to finish a complete ......”

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May 29,2014
Minithumbup
By: 'Claire'
May 29,2014
0 people found
this helpful
Buying this property was from start to finish a complete nightmare and the only person in the whole process, including solicitors, who did what they told us they were going to do was Ann. Ann took the time to be completely open and honest with ...
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“Estate Agents often have a 'variable' reputation to say the ......”

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May 27,2014
Minithumbup
By: 'Mr'
May 27,2014
0 people found
this helpful
Estate Agents often have a 'variable' reputation to say the least. I was therefore very pleased with the overall service I received from the Mutley office of Mansbridge and Balment. This extended to all members of staff that i dealt with within the team. The ...
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“My partner and I were first time buyers and after ......”

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May 24,2014
Minithumbup
By: 'CJames'
May 24,2014
0 people found
this helpful
My partner and I were first time buyers and after searching for around 6 months thought that finding our dream home might never happen. However we stumbled across a beautiful home which we couldn't wait to see. Unlike all of the other agents, arranging a viewing ...
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“Mansbridge and Balment were very flexible with viewings, and acted ......”

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May 21,2014
Minithumbup
By: 'Wayne'
May 21,2014
0 people found
this helpful
Mansbridge and Balment were very flexible with viewings, and acted on submitting all my offers seriously. Confirming status of offer verbally and written. Once my offer was accepted, the process went extremely smooth and I actually had a level of trust with them. They kept ...
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“Mansbridge & Balment were highly professional throughout our purchase. They were ......”

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May 21,2014
Minithumbup
By: 'Clare'
May 21,2014
0 people found
this helpful
Mansbridge & Balment were highly professional throughout our purchase. They were very efficient and communicated well, especially during a protracted period of delay due to issues with the chain, which they managed very well and kept us updated. Thank-you!...
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“We listed our property with M&B having received what ......”

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Apr 18,2014
Minithumbup
By: 'Andy'
Apr 18,2014
0 people found
this helpful
We listed our property with M&B having received what we felt was insightful and targeted advice from Ben. The marketing and approach of the team was extremely professional and we sold for asking price within two weeks breaking the street ceiling. Couldn't be happier!...
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“Three weeks ago we moved into our new flat, bought ......”

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Apr 08,2014
Minithumbup
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Joanne
By: 'Mrs'
Apr 08,2014
0 people found
this helpful
Three weeks ago we moved into our new flat, bought through Mansbridge & Balment. From the first time we spoke to Joanna Churchman to arrange viewing the flat, to the call from Ann Hall on our moving in day, we had excellent communications with Mansbridge & Balment. ...
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“Admit when deciding which Independent estate agent in January to ......”

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Apr 08,2014
Minithumbup
By: 'Mr'
Apr 08,2014
0 people found
this helpful
Admit when deciding which Independent estate agent in January to instruct to sell my property, I did a bit of research to see who was the most active with sold boards. Upon using Mansbridge & Balment for the first time I was amazed how quickly they ...
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“I was very pleased with the level of service provided ......”

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Mar 28,2014
Minithumbup
By: 'Mrs'
Mar 28,2014
0 people found
this helpful
I was very pleased with the level of service provided by this branch in indentifying suitable properties for me to view. Very quickly, an understanding of my needs was absorbed. Appointments were organised to make the best use of my time. The branch were patient ...
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Staff picture Katrina
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are a fully licensed member of the NAEA and the Ombudsman. With Directors in both branches there is a full complaints procedure in place. Any complaints need to be given in writing in the first instance addressed to the Director.
Last updated at 9:58 AM 09/12/2019 by allAgents

Awards won by Lawson (Plymouth), Plymouth PL3 4RG



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