97% sales valuation accuracy
96% sales fee satisfaction
Situated in the heart of the Cities vibrant Estate Agency district on Mutley Plain, the Plymouth City branch covers from the Crownhill area of the City down to the waters edge in one direction, whilst also being able to spread from South East Cornwall to South Brent.
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Situated in the heart of the Cities vibrant Estate Agency district on Mutley Plain, the Plymouth City branch covers from the Crownhill area of the City down to the waters edge in one direction, whilst also being able to spread from South East Cornwall to South Brent.
Latest Reviews
23rd Nov 2021
reviewed by 'Sarah'
12th Nov 2021
reviewed by 'Catharine Seidel'
22nd Oct 2021
reviewed by 'Jessica'
12th Oct 2021
reviewed by 'Victoria'
1st Oct 2021
reviewed by 'Peter.B'
13th Sep 2021
reviewed by 'Denise'
Opening Hours
Address
Lawson (Plymouth)
76 Hyde Park Road
Plymouth
Devon
PL3 4RG
01752 229 292
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 96% | £32,000 | £800,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 0 | 0 | 228 | 3 | 166 | 5 | 5 | 0 |
Areas covered
- PL1
- PL2
- PL3
- PL4
- PL5
- PL7
- PL8
- PL9
- PL12
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Feb 26,2015
Feb 26,2015
0
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this helpful
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The agents sold a house on behalf of my elderly parents. Chris Mervyn was extremely kind and patient with my parents, especially as this was a rather difficult decision for them after 40 years in the same house. Through out the process we never once felt ...
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Feb 26, 2015
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Dear Ms Rose
Thank you for your review of our services, we are delighted that you found your customer experience a positive one. We wish your parents the best of luck for the future. Mansbridge Balment ...
Feb 25,2015
Feb 25,2015
0
people found
this helpful
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The customer care was exceptional regarding the viewings of the property and putting in an offer.
Natalia dealt with a lot of my calls and was really helpful and efficient. She contacted the vendor for us on numerous occasions to clarify points for us. I ...
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Feb 26, 2015
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Dear Miss Islip,
Thank you for your review. Feedback is very important to Mansbridge Balment and enables us to appraise our services. I'm pleased to hear that you found our customer care exceptional in the first instance. The service we offer for after sales is rare to the industry and due to the nature of this stressful time often become the brunt of frustrations. We continue to work hard in this area and thank you for your comments which have been noted. We wish you every best wish in you ...
Feb 24,2015
Feb 24,2015
0
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this helpful
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From the outset Ben Dreher was extremely helpful in our negotiations for our first home and went well beyond what I would have expected. The team managed to keep us informed at every step and completion was timed perfectly. I would recommend the team based ...
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Feb 25, 2015
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Dear Dr Swains, thank you for taking the time to complete a review and we're delighted you feel our services exceeded your expectations. This is our aim on all transactions and therefore feedback is essential in order to review and improve our practice to enable us to achieve this. Thanks once again and very best wishes in your new home. Mansbridge Balment ...
Feb 21,2015
Feb 21,2015
0
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this helpful
this helpful
This is my first time to deal with Mansbridge and Balment estate agent. I give them 5 star because they really deserve it. The team is very helpful and respectful and organized.
Exceptional service.
These people know what they're doing and know what it is to ...
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Comment on agent fees
Good deal
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Feb 22, 2015
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Dear Ajay, Thank you for your review and your very kind words! We're delighted that you found your experience with Mansbridge Balment a positive one and wish you every best wish in your new home. Mansbridge Balment ...
Feb 17,2015
Feb 17,2015
0
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this helpful
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For start to finish M and B were every accomodating, from arranging extra viewings for my family members, to checking the availability of Getting a Sky dish installed. Sharon really goes above and beyond!...
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Feb 17, 2015
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Dear Scott,
Thank you for your review of our services, feedback is very important to us. I will ensure your feedback is passed onto Sharon. Best wishes in your new home. Mansbridge Balment ...
Feb 15,2015
Feb 15,2015
0
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I am acting as Lasting Power of Attorney to an elderly friend who has just sold her flat through Mansbridge Balment in Mannamead Road. I have been extremely impressed not only with their professionalism but also the personal way in which I was kept in ...
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Feb 16, 2015
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Dear Mrs Burrett,
Many thanks for taking the time to review our services and for your recommendation. We take great pride in our customer service and our sales progression department are a valuable asset to our suite of services. I will ensure that Natalia and Marie are made aware of your comments. Very best wishes, Mansbridge Balment ...
Feb 12,2015
Feb 12,2015
0
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this helpful
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I used these agents to selll a flat. I had dealings with both offices and both were amazingly helpful and friendly. Nothing too much bother. I found them very professional and helpful. Vey supportive and kept in touch with up to date information at all ...
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Feb 16, 2015
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Dear Vicki
Thank you for your review and recommendation. We are delighted to have sold your flat quickly and to have provided a service you found professional and helpful. With very best wishes Mansbridge Balment ...
Feb 06,2015
Feb 06,2015
0
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this helpful
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Professional from start to finish. We saw a total of 5 agents before choosing to go with Mansbridge. It was reassuring that they came as number 1 in Google search listing's and that they spent a lot of time in getting the best photographs.
If we were ...
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Feb 06, 2015
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Hi Pablo, Very many thanks for your review and recommendation of our services. We were very pleased to assist you with your sale and are delighted you would use us again. Very best wishes in your new home. Mansbridge Balment ...
Jan 27,2015
Jan 27,2015
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I found all the staff at Mansbridge and Balment to be friendly and courteous. The reasons for its market valuation were clearly explained and compared with examples of other similar properties. Marketing was thorough and with maximum exposure guaranteed to achieve a speedy sale. I ...
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Jan 27, 2015
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Dear Alison,
Very many thanks for your review, feedback is very important to us. Our Sales Progression department is quite a unique service and we're very pleased that you found this service helpful. We wish you the very best for 2015 and hope to be of service again in the future. Best wishes, Mansbridge Balment ...
Jan 05,2015
Jan 05,2015
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this helpful
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Ben was as usual very fair open and honest when he valued the property. We were very unlucky with the whole process loosing two potential buyers who pulled out. I did feel the first person was a time wasters and clearly didn't know what she ...
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Jan 05, 2015
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Dear Yvonne,
Thank you for taking the time to review our services and for your recommendation. I will ensure your comments are passed onto Ben. As you've found out the home moving process can be a stressful one and looks like your case was exceptionally so, this is why we employed the services of Marie and Sharon in our Sales Progression Team who endeavour to help our clients through this tricky process. I'm glad you found this service generally helpful. We recommend a selection of independ ...
Jan 04,2015
Jan 04,2015
0
people found
this helpful
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Very pleased with the professionalism shown at Mansbridge & Balment. If they seem to some, as more expensive, it should also be noted that you get what you pay for. We had a large amount of viewings, all of which were followed up with the feedback ...
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Jan 04, 2015
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Dear Annette,
Very many thanks for your kind comments and recommendation. Your feedback is extremely important to us and I will investigate the email going to junk mail problem you encountered. We wish you the very best in your new home. Kind regards, Mansbridge Balment ...
Dec 24,2014
Dec 24,2014
0
people found
this helpful
this helpful
Mansbridge and Balment have sold my last two properties, and have been excellent throughout, especially when compared to other agents in the Plymouth area I have dealt with. They set themselves high standards, and then MAINTAIN THEM t all times. Other agents promise action, and ...
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Dec 29, 2014
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Dear James, thank you very much for your kind words. We are delighted that you were so pleased with our services which we endeavour to continually improve. Marie and Sharon in the Sales Progression Department are an additional service that many of our competitors fail to deliver on and we're very pleased to say that this offering is proving extremely popular. Thanks again for your review, best wishes for 2015 and your new home. Mansbridge Balment ...
Dec 19,2014
Dec 19,2014
0
people found
this helpful
this helpful
Very professional service delivered with good humour and patience. Marie has been exceptionally good in keeping us informed in the final stages of the process. All members of the office seemed to know us and were able to help with our queries. It felt like ...
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Dec 29, 2014
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Thank you for your reviews. We're all very pleased to have provided you with a service you were happy with. Best wishes in your new home. Mansbridge Balment ...
Dec 18,2014
Dec 18,2014
0
people found
this helpful
this helpful
This is the second time I have used Mansbridge & Balment to sell a property. I returned to them as was so pleased the first time around and they did not disappoint. Right from the start they give first class service, kept me up to date ...
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Dec 19, 2014
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Dear Sarah, thank you so much for your review. We are delighted you returned to us for a second time and that you were, once again, pleased with our service. We are constantly trying to upgrade our services and we're pleased you experienced the benefit of one of our recent changes, the I-property link. All the very best from Darren and the staff at Mansbridge Balment. ...
Dec 05,2014
Dec 05,2014
0
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this helpful
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I am very impressed by the professional manner and service experienced from M&B. Tess, especially made a potentially stressful process much less so. Her negotiating skills were extremely professional. Anything that she said she would do, she was true to her word and always ...
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Jan 04, 2015
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Dear Mrs Worth,
Thank you very much for your kind words and recommendation of our services. We pride ourselves on exceptional customer care and it's nice to hear that we're getting it right. Tess is truly exceptional in her role and I will ensure your comments are passed onto her. Very best wishes, Mansbridge Balment ...
Dec 01,2014
Dec 01,2014
0
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this helpful
this helpful
We dealt with a number of staff who were all very approachable. When we went into the office the staff were very polite and professional in their mannerisms.
On the downside, when we were shown around the property the burglar alarm was working yet when ...
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Jan 14, 2015
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Dear Green Pilgrim,
Thank you for your review, we're very grateful for your feedback. We take your comments onboard and will speak with our colleagues in M&B Lettings and we would happily accommodate purchaser reviews on property at any stage of the property sale. We wish you the best of luck with your investment property. Mansbridge Balment ...
Nov 21,2014
Nov 21,2014
0
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this helpful
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These agents behaved in essional manner throughout - from valuation (which was realistic and reflected the current market) through to completion of sale. Marketing was spot on and viewings conducted efficiently and effectively.
Tess Denley was assigned to me as personal coordinator and I found ...
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Nov 11,2014
Nov 11,2014
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Ben originally came round to value our property. He was upfront, not pushy and very knowledgeble of the market. He gave us the confidence that Mansbridge would deal with our sale professionally.
Once we had accepted an offer on our property, Marie became our main ...
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Nov 09,2014
Nov 09,2014
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The agent we initially viewed the property with was excellent at suggesting how to secure the property and gave advice as to how we could negotiate. As we were first time buyers, Mansbridge and Balment helped guide us through the process, such as gaining financial ...
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Nov 02,2014
Nov 02,2014
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We chose this agent as they were really good when we brought the house, and they proved to be a step ahead of the rest in advertising and selling it. Once we accepted an offer though a different part of the team dealt with things ...
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Nov 04, 2014
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Thank you for your review, your feedback is very important to us as we strive to provide the best possible customer experience for our buyers and sellers and as such provide an after sales service that is rarely found in any of our competitors. If you would like to discuss our performance in this area further please contact me direct on [email protected] or alternatively my direct dial is 01752 791414. I should be happy to look into this for you. Kind regards, Alix ...
Oct 28,2014
Oct 28,2014
0
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this helpful
this helpful
Excellent service and an agent (Tess Denley) that went the extra mile, ensuring that are sale/purchase went through....
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Oct 24,2014
Oct 24,2014
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I found Mansbridge & Balment to be very efficient right from the start. I rang them because my tenant had given me a month's notice on Saturday 30 August. I was going on holiday on Monday 1 September and within two hours of ringing them they sent a ...
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Comment on agent fees
The estate agents' fees included the solicitors' fees. it was helpful to know the total amount to be deducted from the proceeds.
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Oct 20,2014
Oct 20,2014
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A professional, efficient and timely service was provided from beginning to end, communication and staff's cheery, understanding approach was faultless....
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Oct 08,2014
Oct 08,2014
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I first met Chris Mervyn of the Mutley Plain branch of Mansbridge & Balment on 16 May 2014 with a view to appointing them to act as my agent following our decision to sell our three bedroomed family home and move to a bigger property, if we could ...
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Comment on agent fees
Excellent value for money
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Oct 04,2014
Oct 04,2014
4
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I engaged Mansbridge & Balment to sell my flat on the basis that I required exceptional communications and was duly told they excelled in this area and many others - especially when compared to the, and I quote, "corporate" estate agents in the area. The company ...
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What agent could do to change your mind?
Could have communicated effectively, timely and honestly. Taken a less aggressive attitude when proven wrong. Taken responsibility for shortcomings and actioned Property Particulars much faster and in line with their own "Black and White 9 point Customer Service Promise".Attached Filesnbsp;
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Oct 29, 2014
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As a conclusion to this thread, I can confirm that our Managing Director, Darren Lawson has completed his review of David's complaint and written to him privately. David's feedback is important to us, however complaints of this nature are thankfully extremely rare as the vast majority of our clients and customers return to us as they are delighted with our services. This site is a demonstration and evidence of those happy clients. We will continue to review our customer charter in order to pr ...
Sep 25,2014
Sep 25,2014
0
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this helpful
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Very good service from Mansbridge and Balment: quick to value and market the property, provided detailed feedback during the viewing period, and regular updates during the drawn out period between accepting an offer and sale completion....
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Comment on agent fees
comparable/competitive for this area
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Sep 20,2014
Sep 20,2014
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From the outset we were given very realistic and fair advice. Our property was marketed well with both sides looking at various methods of promotion. Jo was great at keeping us informed and able to offer helpful advice and guidance. She was always easy to ...
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Sep 18,2014
Sep 18,2014
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We went with Mansbridge on a recommendation from a friend,there exclusive sole agents fee was most competitive,and the initial consultation with Darren the Director of the company was a pleasant experience and he was clearly very experienced and knowledgable in his field.
Once ...
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Comment on agent fees
Very reasonable
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Sep 14,2014
Sep 14,2014
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Everything went like clockwork and we were able to contact the office whenever necessary.The
Liaison between the site manager and the estate agent was good and instant in spite of it being the holiday season which could have posed a problem....
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Sep 11,2014
Sep 11,2014
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Purchased a property through this agent. Tess and other staff are very friendly, courteous and accommodating. I visited the branch on the day I saw it advertised on their website and they arranged a viewing at short notice for a 5pm slot, which was good ...
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Tess
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Ben
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Joanne
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Karen
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Chris
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Darren
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Katrina
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Tina
Sarah
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are a fully licensed member of the NAEA and the Ombudsman. With Directors in both branches there is a full complaints procedure in place. Any complaints need to be given in writing in the first instance addressed to the Director.
Last updated at 9:58 AM 09/12/2019 by allAgents
Best Estate Agent in PL3 
Best Estate Agent in PL3 
Best Estate Agent in Plymouth 
