Wimbledon, London, SW19
4.4/5, 195 reviews
89% recommended
92% lettings valuation accuracy
73% lettings fee satisfaction
No description for branch.

Contact Us

Latest Reviews

View all Reviews 195
28th Aug 2023
reviewed by 'Ben'
“Having now left a rental property that was managed by Lauristons, we can honestly say we had the worst experience ......”
16th May 2022
reviewed by 'Maria Taibo'
“Excellent customer service. Neel Patel was very kind, efficient and he replies the emails within half an hour! Really much ......”
24th Jun 2021
reviewed by 'Gary'
“If you are selling in SW20 find another agent. They managed 2 viewings in a 12 week period despite there being demand ......”
18th Apr 2020
reviewed by 'Sarah'
“The team at Lauristons have been very responsive and helpful during current challenging environment which is really appreciated, offering clear ......”
7th Apr 2020
reviewed by 'Miles'
“Lauristons have been proactive, supportive throughout the last few months - constantly keeping me updated about our tenants position, and ......”
7th Apr 2020
reviewed by 'Jeanette'
“Although I live in South Africa Lauristons keep me fully informed on my property that they manage for me. John, ......”
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Lauristons
53 Wimbledon Hill Road
London
Greater London
SW19 7QW
02089469468

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 92% 73% £550 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 0 42 14 50 6 37 0 9 2
Areas covered
  • SW19
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS Relocation Agent Network Move With Us
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Balham, SW12
Kennington, SE11
Wimbledon, SW19

“My property is let to tenants and Susan Lamont has ......”

Share on :
Feb 12,2015
Minithumbup
By: 'Cleveland'
Feb 12,2015
0 people found
this helpful
My property is let to tenants and Susan Lamont has been superb in making sure that small hassles and red tape irritations are dealt with promptly. She has also been extremely helpful in sourcing maintenance and repair workmen for a range of issues....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“THE TEAM ARE ALWAYS EXTREMELY RESPONSIVE TO ANY QUERY I ......”

Share on :
Feb 12,2015
Minithumbup
By: 'Prev'
Feb 12,2015
1 people found
this helpful
THE TEAM ARE ALWAYS EXTREMELY RESPONSIVE TO ANY QUERY I HAVE IN MY CAPACITY AS A LANDLORD - MORE IMPORTANTLY FOR ME THEY GO THE EXTRA MILE AND LOOK FOR SOLUTIONS THAT WORK FOR ME AND THE TENANT. THEY ARE EXCELLENT....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“we were relieved when our relationship with Lauristons ended, we ......”

Share on :
Dec 08,2014
Minithumbdown
By: 'Paola'
Dec 08,2014
0 people found
this helpful
we were relieved when our relationship with Lauristons ended, we thought we did not get value for money. To begin with, the property was presented as immediately available but several days after we made our offer, Lauristons informed us that the landlord needed two more ...
read full review
What agent could do to change your mind?
1. More attentive and responsive, reply to emails or set up an out of office reply with other agents to be contacted 2. make sure that an inventory is carried out, particularly if that is specified in the contract 3. Make sure that the landlord is ready to move out when advertising the availability date 4. even when the property is not managed, make sure to act as an intermediary between the landlord and the tenant (as we have experienced with other agents)
Attached Filesnbsp;
Comment on agent fees
We paid as much as we did with other agents in the past and after that but we feel we got less. Basically, the agent was really present (and with wrong information about the availability of the flat) only during the initial phase of the negotiations in which we ended up paying more than the posted price.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Director response
Jan 15, 2015
View all comments (1)
Dear Paola and Mattia Thank you for constructive feedback and recommendations on how our service and communications can be improved. We regret that your experience was not to the high standard our reputation has been built on. I apologise for any inconvenience caused throughout your tenancy, and I will ensure that your previous landlord is aware of the feedback as well to avoid these issues recurring with future tenancies. Best wishes Silvia Eldawi Lettings Director ...

“Nicole has been incredibly helpful throughout the process and has ......”

Share on :
Sep 12,2014
Minithumbup
By: 'Beth'
Sep 12,2014
0 people found
this helpful
Nicole has been incredibly helpful throughout the process and has done an excellent job of smoothing the way between both parties. I'm really grateful for all of her help and professionalism....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“All the team members that I came into contact with ......”

Share on :
Sep 06,2014
Minithumbup
By: 'Paula'
Sep 06,2014
0 people found
this helpful
All the team members that I came into contact with were very good but I have rated my experience as excellent mainly due to the determination and professionalism of my negotiator Nicole in getting the sale through as quickly as possible. I was very impressed ...
read full review
Comment on agent fees
I think all Estate Agents fees are expensive however, Lauristons were competitive and given the excellent service I received I am very happy with their fees and have nothing to complain about at all!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The service was very good, staff always approachable and helped ......”

Share on :
Sep 05,2014
Minithumbup
By: 'dawn'
Sep 05,2014
0 people found
this helpful
The service was very good, staff always approachable and helped me through the process with ease. The staff were very good at working around my precious cat and made sure the flat and viewing were safe for her, she also liked the staff who were ...
read full review
Comment on agent fees
The fees were good and I would recommend for ease to use the online convancying from lauristons, it made thinks so much easier
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found the people I dealt with at Lauristons to ......”

Share on :
Sep 04,2014
Minithumbdown
By: 'Jenny'
Sep 04,2014
1 people found
this helpful
I found the people I dealt with at Lauristons to be pushy, unable to hear what is said to them and, evidently, far more interested in my buyer than myself as the seller. If they weren't so anxious to grab their commission as quickly as ...
read full review
What agent could do to change your mind?
Made me feel valued as a seller and not just a provider of their commission.
Attached Filesnbsp;
Comment on agent fees
Fees were excessive considering the fact that they did next to nothing to earn them and treated me without respect.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The sales process had a few bumps along the way ......”

Share on :
Sep 03,2014
Minithumbup
By: 'Cath'
Sep 03,2014
0 people found
this helpful
The sales process had a few bumps along the way especially after the survey report was received by the buyer but thanks to Richard's excellent negotiation skills we were still able to get the best possible price for the property. I am really glad we ...
read full review
Comment on agent fees
Amazingly Lauristons had the lowest fee amongst all the estate agents we contacted. Yet I doubt they would have provided the level of service provided by Lauristons.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would not recommend Lauristons Wimbledon, primarily because their communication ......”

Share on :
Sep 03,2014
Minithumbdown
By: 'Christina'
Sep 03,2014
0 people found
this helpful
I would not recommend Lauristons Wimbledon, primarily because their communication with us was so poor during the viewings stage of our sale. Conveyancing dealt with by Nicole was excellent, but I do not have a good word to say about Kelly the agent responsible for ...
read full review
What agent could do to change your mind?
- Don't pick up to phone all sweetness and light, and then shout across the office Vendor 140! and make rude comments about me WITHOUT remembering to press the mute button. - Don't come to my house and make fake comments about how much you love it, because they were so obviously not sincere it is untrue. Just be professional, that is all that is required. You are not buying it after all. - Communicate with your buyers about how viewings have gone rather than treating them like something sticky and unpleasant on the bottom of your shoe when they ring for feedback. I shouldn't have even had to ring for feedback, you should ring me!
Attached Filesnbsp;
Comment on agent fees
The house was always going to be a quick sale (it sold the week after the open day) so for the work involved the fees were extortionate.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Richard Marsh
Sep 03, 2014
View all comments (1)
Dear Christina, I am very sorry to hear that you experienced issues with a member of our team during the viewing stage of your sales process. It is our aim to provide feedback to all of our clients within 24 hours of a viewing being conducted, the only exception to this would be viewings conducted on a Saturday, and these would be fed back to our clients the next working day. It is a shame that you did not raise your concerns with me at the time, this would have allowed me to manage the commu ...

“Nicole was excellent in chasing down the whole chain to ......”

Share on :
Sep 03,2014
Minithumbup
By: 'Natalia'
Sep 03,2014
0 people found
this helpful
Nicole was excellent in chasing down the whole chain to ensure we exchanged. The agents and solicitors in the chain above were slow, non-responsive and constantly kept finding new issues which would have derailed the whole chain but she kept everyone informed and worked collaboratively ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Honestly, I would warn everyone to AVOID dealing with Lauristons ......”

Share on :
May 30,2014
Minithumbdown
By: 'Laura195'
May 30,2014
3 people found
this helpful
Honestly, I would warn everyone to AVOID dealing with Lauristons in Wimbledon, I was the process of purchasing a property with them, when they suddenly put the property back on the market and told me that unless I increased my offer by some £30,000, the vendor ...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: laura195
May 30, 2014
View all comments (2)
It is interesting that Lauristons have only responded to this issue now that a review has been left. Prior to that, I was 'fobbed off' with the comments I have already detailed. I would imagine the £1200 will not be on record because the sale did not go through. I stand by comments, as my experience left me considerably out of pocket and shocked at the underhand tactics of Lauristons. ...

“By far the worst Estate Agent I have ever had ......”

Share on :
May 01,2014
Minithumbdown
By: 'Alex'
May 01,2014
0 people found
this helpful
By far the worst Estate Agent I have ever had to deal with. After just five weeks of living at the property the landlord decided to sell at which point Lauristons marketed the property immediately, breaching the tenancy agreement in the process. The tenancy wasn't ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Alex Vinter
May 01, 2014
View all comments (1)
Dear Alex, Thank you for your comment, the landlord decided to sell your proeprty shortly after move in, we were unaware of this plan upon letting the property, but never the less we did take their instructions to sell. It was not our decision to sell the property nor is it in breach of the tenanancy agreement to sell a property with tenants in sitio. Requests were made to you and no viewings went ahead without your prior notice as far as I am aware, when any were reported to be inconveni ...

“There were 7 days of building works between tenancies which included ......”

Share on :
Apr 07,2014
Minithumbup
By: 'Linda'
Apr 07,2014
0 people found
this helpful
There were 7 days of building works between tenancies which included replacing broken fencing with the neighbouring properties. During this time Susan was exceptionally vigilant and liaised with the next door neighbours who were not always cooperative. She is unfailingly accessible and courteous, efficient and prepared ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Worst experience I have ever had with a letting agency. ......”

Share on :
Feb 28,2014
Minithumbdown
By: 'Avoid'
Feb 28,2014
0 people found
this helpful
Worst experience I have ever had with a letting agency. I had to find a property immediately and contacted them to tour anything available. They never got back to me but there was a property on their website I really wanted to see. I called ...
read full review
What agent could do to change your mind?
Responding to my emails would have been a huge start to making me trust this realtor! I understand having issues with a property. Stuff happens. But when things do happen I should not have to send 3-5 emails about the same issue and still not get a response!!!
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Alex Vinter
Mar 31, 2014
View all comments (1)
Thank you for your feedback. Firsty we did not manage this property, so we cannot be held responsible for the original delay in your moving in or any maintenance issues during the tenancy, you were informed of this on move in to the property. You report a delay in getting you into view the property, this was because the landlord was awaiting completion on the property after purchasing it. We made sure you were the very first person to view the property as you needed to move urgently. Rega ...

“The team at Lauristons are really bad at getting back ......”

Share on :
Feb 04,2014
Minithumbdown
By: 'MP'
Feb 04,2014
2 people found
this helpful
The team at Lauristons are really bad at getting back to tenants on issues in the property. They regularly fail to let their contractors know the basic things like who to call (tenant wise) when attending, whether they need keys etc and sometimes even fail ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Alex Vinter
Feb 12, 2014
View all comments (1)
Dear MP, Thank you for your feedback, I oversee the lettings team at Lauristons. I have not received a complaint from anyone of late along the lines of your feedback and I have also checked with the property management team - we cannot identify your name in order to process your complaint further and in view to rectify the issue. Please get in touch directly to provide more details ([email protected]). We do our very best to provide the best customer service at all times - our allagen ...

“Very many thanks to Simon and all Team Lauristons for ......”

Share on :
Jan 12,2014
Minithumbup
By: 'A'
Jan 12,2014
0 people found
this helpful
Very many thanks to Simon and all Team Lauristons for the advice with marketing. Thereafter that the sale process seemed to be so quick, smooth and straightforward is proof of a sound cohesive organisation attuned to our needs and expectations. If my opinion was sought ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I first came across Lauristons when I attended a house ......”

Share on :
Jan 06,2014
Minithumbup
By: 'Wimbledon-Dan'
Jan 06,2014
0 people found
this helpful
I first came across Lauristons when I attended a house viewing open morning back in august 2013. Even though I didn't have an appointment the estate agent, Kelly Still, allowed me to have a look around the property and took some details of the sort of ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have recently purchase a property through Lauristons, dealing with ......”

Share on :
Dec 23,2013
Minithumbup
By: 'Abs'
Dec 23,2013
0 people found
this helpful
I have recently purchase a property through Lauristons, dealing with Simon Monaghan. I was very impressed with the level of service I received from Simon. I have used many agencies over the years to buy properties, and I have never met a more professional, honest ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Just wanted to leave a positive review of Lauristons in ......”

Share on :
Nov 07,2013
Minithumbup
By: 'Claire'
Nov 07,2013
0 people found
this helpful
Just wanted to leave a positive review of Lauristons in Wimbledon. We recently purchased a lovely house through them. During the viewings, Simon was exceptionally patient with us and went beyond the call of duty in terms of being accommodating and arranging things late and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We couldn't sing Kelly's praises long enough! Her professionalism coupled ......”

Share on :
Oct 16,2013
Minithumbup
By: 'M&D'
Oct 16,2013
0 people found
this helpful
We couldn't sing Kelly's praises long enough! Her professionalism coupled with her warm and friendly attitude were a breath of fresh air amidst many a negative experiences with other agents from various companies. Up until we met Kelly, our house-hunting was marked by, at worst, ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Professional right from the start. First viewing took place same ......”

Share on :
Oct 14,2013
Minithumbup
By: 'NickM'
Oct 14,2013
0 people found
this helpful
Professional right from the start. First viewing took place same day as signing up and the property was sold, subject to contract within 48 hours. Vetting of prospective purchasers was sound and despite delays not of Lauriston's making our buyer stuck with the purchase....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Having just completed on the sale of my house in ......”

Share on :
Oct 13,2013
Minithumbup
By: 'Terry'
Oct 13,2013
0 people found
this helpful
Having just completed on the sale of my house in SW20 with Lauristons, I am very happy to be able to leave my review. In short, Lauristons and in particular both Nigel Budd and Simon Monaghan have been superb from start to finish and I ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Aimee and Costa did a great job with helping me ......”

Share on :
Oct 10,2013
Minithumbup
By: 'Wimbledonresident'
Oct 10,2013
2 people found
this helpful
Aimee and Costa did a great job with helping me move, sometimes under difficult circumstances. They were very good at negotiating between myself and the landlord, even with a time difference! After this stage, there were some issues when I moved on to the contract ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I think we had just about every hurdle with the ......”

Share on :
Oct 10,2013
Minithumbup
By: 'Tim'
Oct 10,2013
0 people found
this helpful
I think we had just about every hurdle with the purchase of our home but Simon remained calm, professional and approachable at all times. We were looking for a property for nearly a year and dealt with Simon a number of times previous and found ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would like to say a special thank you to ......”

Share on :
Oct 02,2013
Minithumbup
By: 'David'
Oct 02,2013
0 people found
this helpful
I would like to say a special thank you to both Louise Brown and Susan Lamont of the Balham branch with regards to the letting and ongoing management of my property in SW19. The transition between my former tenants, previous agents and my new tenants ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We completed a property purchase with Lauristons and Simon was ......”

Share on :
Sep 30,2013
Minithumbup
By: 'Dominic'
Sep 30,2013
0 people found
this helpful
We completed a property purchase with Lauristons and Simon was friendly, accessible and helpful throughout, especially when complications were met. We were happy with the service from Lauristons....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After going through the process of viewing the property and ......”

Share on :
Sep 25,2013
Minithumbdown
By: 'Matt'
Sep 25,2013
3 people found
this helpful
After going through the process of viewing the property and putting in an offer etc. We dealt with Mark Shodipo, who was fantastic! Then Susan was introduced as our contact for further issues regarding our property. I am not at all satisfied with the service ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Matthew Payne
Oct 14, 2013
View all comments (1)
Thank you for your feedback on this matter Matt, and I understand you have now spoken to our head of Property Management about the delays in works being carried out at the property. As you acknowledge, your comments directed at Susan may have been a little hard, and the delays with the works were not as a result of any delays on Susans part. There were two contributin factors. Firstly, the size of the bathroom job changed and the Landlord needed quotes which took time. Secondly, the contract ...

“Louise and Mark managed to get us moved in very ......”

Share on :
Sep 22,2013
Minithumbup
By: 'Matthew'
Sep 22,2013
1 people found
this helpful
Louise and Mark managed to get us moved in very quickly and as we didn't have a home this was much appreciated. Great professionalism from both of them and especially Louise in helping us with getting moved in on time without any problems. Moreover especially ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Aimee was really good at getting back to us when ......”

Share on :
Sep 17,2013
Minithumbup
By: 'Hayley'
Sep 17,2013
2 people found
this helpful
Aimee was really good at getting back to us when we were looking to view the house and made last-minute plans to get us access. She's been easy to contact and super helpful getting the contracts drawn up. Everyone we dealt with at Lauristons was ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Within the world of Estate Agency, communication skills are paramount ......”

Share on :
Sep 17,2013
Minithumbup
By: 'Max'
Sep 17,2013
1 people found
this helpful
Within the world of Estate Agency, communication skills are paramount to the maintenance and development of working relationships. It is these communication skills that are tested when individuals such as Louise Brown and Susan Lamont are required to look after and manage millions of pounds ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:07 AM 08/09/2017 by Ryan Palattao

Awards won by Lauristons, London SW19 7QW



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn