Keatons
Hackney, London, E8
4.5/5, 58 reviews
88% recommended
100% sales valuation accuracy
67% sales fee satisfaction
80% lettings valuation accuracy
95% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 58
29th Aug 2023
reviewed by 'Sum'
“Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat ......”
21st Oct 2022
reviewed by 'Tess'
“Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple ......”
9th Nov 2021
reviewed by 'East End Landlord'
“Beyond harrowing experience dealing with Keatons Hackney.I never normally write reviews, let alone a long one like this one…......”
23rd Oct 2021
reviewed by 'Hackney Landlord'
“I have been a landlord for many years now and Keatons in Hackney is the worst agent I have ever ......”
8th Jun 2021
reviewed by 'Paul W'
“Elliot has been excellent, he has gone above and beyond to help find us a property. We are so delighted ......”
27th May 2021
reviewed by 'Scottie'
“Big shout out to Sam B., who was a fantastic agent. She was very helpful, answered all of our many ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Keatons
352 Mare Street
Hackney,London
Greater London
E8 1HR
020 8525 7788

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 67% £510,000 £930,000
Lettings 80% 95% £1,300 £3,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 4 35 3 7 0 5 0 1 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent
Rankings
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Bow, E3
Canary Wharf, E14
Deptford, SE8
Hackney, E8
Kentish Town, NW5
London, NW5
Shoreditch, EC2A
Stratford, E15

“Abhijit was very helpful when we needed it mo......”

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Jun 22,2020
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Abhijit
By: 'LP'
Jun 22,2020
0 people found
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Abhijit was very helpful when we needed it most. We very much appreciated his timely replies and willingness to be flexible....
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“We've been tenants with Keatons in Hackney fo......”

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Jun 09,2020
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Siane
By: 'Romilly'
Jun 09,2020
0 people found
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We've been tenants with Keatons in Hackney for the last 3 years and have found them very easy to deal with, especially Abhijit and Siane who have always been a pleasure and super responsive. Our landlords live in the States so we don't have contact with ...
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“Great advice from Abhijit as usual - feel my......”

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May 20,2020
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Abhijit
By: 'Susan'
May 20,2020
0 people found
this helpful
Great advice from Abhijit as usual - feel my property is in safe hands and very well-managed by Abhijit and the Keatons team...
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“5* Service - thank you Riaz!...”

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Oct 07,2019
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Riaz
By: 'Aisling'
Oct 07,2019
0 people found
this helpful
5* Service - thank you Riaz! Our experience working with the Hackney branch of Keatons and Riaz Sobany in particular was brilliant from start to finish. Riaz was patient and kept our requirements in mind whilst we searched for the perfect property to rent. Thank you ...
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“5 Stars - Riaz was great on two occasions thi......”

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Oct 02,2019
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By: 'Thomas'
Oct 02,2019
0 people found
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5 Stars - Riaz was great on two occasions this year in helping us find and secure our property and then again when due to unforeseen circumstances had to move again. Highly recommended and helpful to us finding and facilitating our rental property!...
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“Riaz Sobany made the property hunt so easy!...”

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Oct 01,2019
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Riaz
By: 'India'
Oct 01,2019
0 people found
this helpful
Riaz Sobany made the property hunt so easy for me. I had been actively looking for 6 weeks with no luck even getting viewings in to see properties in time. When my property became available he let me know immediately and was so flexible. He recommended ...
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“Riaz was very hepful throughout the whole pro......”

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Oct 01,2019
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Kamal
By: 'Cillian'
Oct 01,2019
0 people found
this helpful
Riaz was very hepful throughout the whole process. He went above and beyond to get the deal done and would like to thank him for his efforts! Cheers Riaz....
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“Our experience with Keaton's has been great. ......”

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Jul 17,2019
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Siane
By: 'Hanna'
Jul 17,2019
0 people found
this helpful
Our experience with Keaton's has been great. We spoke to a few letting agencies, and Keatons was the most positive experience we had. Our agent (Siane D'Cruz) is lovely! She has really warm and friendly throughout the whole process. Siane made the experience feel easy ...
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“Excellent and friendly service...”

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May 31,2018
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Matthew
By: 'LVF'
May 31,2018
0 people found
this helpful
Thank you very much Matthew for your excellent ongoing help with our search for a rental property, particularly for granting us late entry to a property and showing us around, hopefully something suitable will come along very soon via Keatons!...
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“Brilliant customer service from Elliot Ford...”

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May 23,2018
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Elliot
By: 'Alex'
May 23,2018
0 people found
this helpful
I can't thank Elliot enough for all his help finding us our ideal family home in Hackney. After securing a buyer for our own property, the pressure to find somewhere for us to move had ramped up. Elliot responded swiftly to our situation, listening to ...
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“All around great service!...”

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May 16,2018
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By: 'Sam'
May 16,2018
0 people found
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From the first viewing and tenancy bidding with Riaz to the signing of the tenancy agreement and organising final payments with Elza, the entire letting process with this branch was done professionally and in turn made what would usually be a stressful situation completely relaxed. ...
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Comment on agent fees
Good, all fees were explained up front from the very beginning and having some extra time between the admin fee and final deposit meant we could balance our expenses better.
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“Helpful...”

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May 01,2018
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Matthew
By: 'Tom'
May 01,2018
0 people found
this helpful
Very helpful in getting us to arrange a viewing with the landlord right up until the last minute, when it appeared as if someone else was going to get the property. After the viewing gave us a nice walk around the immediate area, giving us ...
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“Friendly helpful branch...”

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Apr 30,2018
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Matthew
By: 'Caroline'
Apr 30,2018
0 people found
this helpful
I went in to the Hackney office looking to rent a property. I spoke with Matthew who was very helpful and really knew the area....
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“Great service!...”

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Apr 24,2018
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By: 'Eleanor'
Apr 24,2018
1 people found
this helpful
Had a brilliant experience with Keatons - proactive, not pushy - so helpful and on it with finding a property that is what you want and need, to required spec and price. Riaz is a brilliant consultant and was lovely to work with - he ...
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Comment on agent fees
Standard
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“Kerry has gone above and beyond to help us get ......”

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Mar 14,2018
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Kerry
By: 'RS'
Mar 14,2018
0 people found
this helpful
Kerry has gone above and beyond to help us get to the exchange date for our purchase - a fantastic service with friendly helpful advice. She has clearly identified that we are first time buyers and made sure we feel that our interests are being ...
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Comment on agent fees
No fees as a purchaser
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“I have just completed on my sale through the Hackney ......”

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Feb 21,2018
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Kerry
By: 'Mr'
Feb 21,2018
0 people found
this helpful
I have just completed on my sale through the Hackney office. I would thoroughly recommend the entire team. The sales team are proactive and always on hand to advice under Debby's careful guidance. The post sales team of Kerry and Stuart are wonderful as well. ...
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Comment on agent fees
A bargain!
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“At a time when I was losing faith in estate ......”

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Jul 14,2014
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Kamal
By: 'Emma'
Jul 14,2014
0 people found
this helpful
At a time when I was losing faith in estate agents and struggling with the bun fight that is buying a property in Clapton, Kamal Ali at Keatons was an unexpected pleasure to deal with. In fact I would describe him as an absolute star ...
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“Keatons and in particular Kamal were fantastic from start to ......”

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Jun 28,2013
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Kamal
By: 'Sarah'
Jun 28,2013
2 people found
this helpful
Keatons and in particular Kamal were fantastic from start to finish. They acted in a professional manner at all times, were polite and courteous and knew the Hackney property market inside out. Best of all was the price I achieved which was well over the ...
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“As with many of the agents I spoke to, Keatons ......”

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Jun 03,2013
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Debby
By: 'Cindilu1963'
Jun 03,2013
4 people found
this helpful
As with many of the agents I spoke to, Keatons were full of promises and high expectations when I was putting my house on the market, but the agent Debby whom I dealt with seemed considerably more human than some of the alternatives. I was ...
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“I had a terrible experience renting a flat through Keatons ......”

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May 09,2013
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By: 'Mad'
May 09,2013
22 people found
this helpful
I had a terrible experience renting a flat through Keatons for three years. The flat was lovely. So was the landlord, who wanted to meet us before we signed our tenancy. However Keatons' badly organised administration, unprofessional standard of communication and slow response to broken ...
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By: Customer Care
May 15, 2013
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Hi we are sorry to hear you had a bad experience with us and we would like to know more about this. Would you please email [email protected] with your details so we can connect and find out more. ...

“I am delighted with the service Keaton's offered me and ......”

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Apr 24,2013
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Debby
By: 'Pauline'
Apr 24,2013
3 people found
this helpful
I am delighted with the service Keaton's offered me and in particular the effort Debby Blow the sales manager put in was amazing . Thank you so much for all your hard work and it is so appreciated....
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“Many thanks to Keatons in Hackney who helped me sell ......”

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Apr 08,2013
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By: 'Sean'
Apr 08,2013
3 people found
this helpful
Many thanks to Keatons in Hackney who helped me sell my property. All the staff there were hard working and committed to helping us, always polite and extremely professional. Their tips and advice were excellent and I'm sure it helped make the sale go so ...
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“I wanted to register my satisfaction at the way Debby ......”

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Dec 04,2012
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Debby
By: 'Barry'
Dec 04,2012
3 people found
this helpful
I wanted to register my satisfaction at the way Debby handled the sale of our home in Powerscroft Road. In the face of challenging conditions she managed to generate a steady trickle of prospective buyers and took a personal interest in ensuring we were happy ...
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“My experience with Keatons has been extremely stressful and quite ......”

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Sep 23,2012
Minithumbdown
By: 'stayawayfromkeatons'
Sep 23,2012
21 people found
this helpful
My experience with Keatons has been extremely stressful and quite upsetting. It has completely taken all of the excitement out of moving to my first apartment and I cannot warn others enough against using them. At first, we picked an apartment and told the estate ...
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What agent could do to change your mind?
The agents could have done anything to help change my mind. Or done anything to earn their money full stop.
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“Absolutely terrible, total waste of money (in my opinion) The ......”

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Nov 10,2011
Minithumbdown
By: 'bah'
Nov 10,2011
19 people found
this helpful
Absolutely terrible, total waste of money (in my opinion) The team you deal with to arrange to let your property are great, they call back when they say, are friendly, and follow up any requests. However once you find a suitable tenant that's where the ...
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What agent could do to change your mind?
Just done what they said they would do and not make things so much more difficult than they need to be.
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“Rob will you marry me please? Beautiful man!...”

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Apr 08,2011
Minithumbup
By: 'Jennifer'
Apr 08,2011
3 people found
this helpful
Rob will you marry me please? Beautiful man!...
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“Over the year of renting my property with Keatons in ......”

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Feb 05,2011
Minithumbdown
By: 'Janice11'
Feb 05,2011
16 people found
this helpful
Over the year of renting my property with Keatons in Hackney I found them to be absolutely rubbish: they told a tale of lies to prospective viewers, left rent go unpaid for months without informing me, whilst taking their fee upfront, not from the rent ...
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By: K
Feb 10, 2011
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Keatons' fees are always upfront, which would have been made clear to you when your property was valued... oh and it is also clearly laid out in the terms of business that you would have read and signed! I'm the Lettings manager, please feel free to call me and discuss this false claim, I'm sure you have my name and number. ...

“I highly recommend Keatons Hackney. The staff were professional, dedicated ......”

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Jun 17,2010
Minithumbup
By: 'Highly'
Jun 17,2010
0 people found
this helpful
I highly recommend Keatons Hackney. The staff were professional, dedicated and worked as a team. They always made me feel as if I was their number client and their advice was always spot on. Selling a flat can be stressful, but I have to say, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Keatons Customer Complaints Procedure



If you have a complaint about the service you have received from Keatons, you should put your concerns in writing to the departmental manager.


The grievance will be acknowledged within 3 working days and then investigated and replied to within 15 days.


If you remain dissatisfied with the result of the internal investigation, please email [email protected]. You will receive an acknowledgment email and your complaint will be reviewed.


A full investigation will take place and a letter will be sent confirming our final view point within 21 days of the acknowledgement letter.


In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can write to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. www.tpos.co.uk

Last updated at 1:00 AM 01/01/1970 by

Awards won by Keatons, London E8 1HR



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