Keatons
Bow, London, E3
4.2/5, 85 reviews
81% recommended
89% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
85% lettings fee satisfaction
No description for branch.

Contact Us

Latest Reviews

View all Reviews 85
15th Dec 2023
reviewed by 'Camilla Castle'
“Absolutely awful estate agents. Couldn’t fix basic issues in our flat, they use awful tradesmen who literally cause more ......”
6th Sep 2021
reviewed by 'Mei'
“Oscar is an amazing letting agent. He is very patient and polite during the viewing. Unfortunately I did not manage ......”
8th Mar 2021
reviewed by 'Kyu Lim'
“This is the first time I found a place through an agency and Billy Haspineall was really helpful from start ......”
27th Feb 2021
reviewed by 'Rafał'
“Justine is simply the best! All our questions were answered quickly, politely and with all the details what made renting ......”
6th Jul 2020
reviewed by 'Mat'
“Easily the dodgiest agent I had to rent trough in London in 5+ years. 1) they told the landlord amid coronavirus that ......”
17th Feb 2020
reviewed by 'Jack'
“Billy was exceptionally helpful, friendly and easy to communicate with. Got us a viewing appointment quickly and was very knowledgeable. ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Keatons
397-399 Mile End Road
Bow,London
Greater London
E3 4PB
020 8981 7788

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 100% £300,000 £8,500,000
Lettings 80% 85% £1,100 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 32 12 19 2 12 0 2 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Bow, E3
Canary Wharf, E14
Deptford, SE8
Hackney, E8
Kentish Town, NW5
London, NW5
Shoreditch, EC2A
Stratford, E15

“Just used Keatons to sell two flats in Candy Wharf ......”

Share on :
Nov 18,2013
Minithumbup
claim your profile
Lars
By: 'Aaron'
Nov 18,2013
2 people found
this helpful
Just used Keatons to sell two flats in Candy Wharf Bow. Super efficient and great prices achieved on both apartments. Special mention to Lars, Ahmed and Patricia for always being at hand with sound advice when it was needed....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service from this firm. Really helped with a problematic ......”

Share on :
Nov 15,2013
Minithumbup
claim your profile
Lars
By: 'Jack'
Nov 15,2013
0 people found
this helpful
Great service from this firm. Really helped with a problematic sale with a low lease and difficult tenants. Well done to all involved, Lars, Jon, Martyn...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Keatons acted for me in the sale of my house. ......”

Share on :
Nov 13,2013
Minithumbup
claim your profile
Lars
By: 'J'
Nov 13,2013
1 people found
this helpful
Keatons acted for me in the sale of my house. The service received and price achieved were nothing short of brilliant. We had an open day of 22 viewings, received 5 offers all of which were considerably higher than the three other agents valuations. Many thanks to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I expressed an interest in this property when it was ......”

Share on :
Nov 11,2013
Minithumbdown
By: 'Ro'
Nov 11,2013
2 people found
this helpful
I expressed an interest in this property when it was under offer. I was then contacted by the agent for an urgent viewing when the property was re-advertised. I cancelled all other viewings to attend an immediate appointment and made a full cash offer. I ...
read full review
What agent could do to change your mind?
Agents should act in good faith. If a full cash price offer is made on a property the agent has a duty to put that offer to the vendor without delay and not use it to drum up higher offers before putting it to the vendor. The agent should not extract confidential information and bank details from customers (which they may then sell on) and agents should not demand non-refundable deposits of ‚£5000. I will be taking this further.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Lars
Nov 13, 2013
View all comments (1)
Dear Ro - I believe your email is in reference to Eric Street that you offered on. Yes, your offer was accepted by the owner and we said we would take the property off the market as soon as we had seen proof of your cash funds - something we are legally obliged to obtain. You did supply these to us in good time however, in the interim period of your offer being accepted we received another offer from a buyer who had actually seen the property prior to yourself. As estate agents we are legally ob ...

“I have just sold my apartment in the Bow Quarter ......”

Share on :
Oct 24,2013
Minithumbup
By: 'Susannah'
Oct 24,2013
0 people found
this helpful
I have just sold my apartment in the Bow Quarter and wanted to express my gratitude to the sales team at Keatons Bow. They were all fantastic from start to finish. From the initial valuation (somewhat higher than the other three agents we invited round) ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great job guys, selling my flat for a great price ......”

Share on :
Oct 24,2013
Minithumbup
claim your profile
Lars
By: 'Jack'
Oct 24,2013
0 people found
this helpful
Great job guys, selling my flat for a great price in a matter of days of marketing. Lars and Joe were always at hand to help and were far more professional than all the local agents we invited round initially. Best wishes Jack & Flo....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Just completed on my first purchase through Keatons (bow office). ......”

Share on :
Oct 10,2013
Minithumbup
claim your profile
Chris
By: 'Paul'
Oct 10,2013
0 people found
this helpful
Just completed on my first purchase through Keatons (bow office). They were a credit to their industry and certainly changed my somewhat low opinion of estate agents. Chris, Martyn, Paul - thank you very much for all your hard work and transparency. Paul...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was looking for a property and I found the ......”

Share on :
Oct 09,2013
Minithumbup
claim your profile
Martin
By: 'Happy'
Oct 09,2013
0 people found
this helpful
I was looking for a property and I found the sales staff at keatons extremely efficient keeping me up to date with new properties coming to market. Martin was especially helpful getting me in to the property before it was marketed. I would strongly recommend ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have just sold a second development via Keatons, 30 apartments ......”

Share on :
Oct 02,2013
Minithumbup
claim your profile
Lars
By: 'James'
Oct 02,2013
0 people found
this helpful
We have just sold a second development via Keatons, 30 apartments in 8 weeks. The Bow office from start to finish have been outstanding. From the initial site appraisal from Lars through to Jon tracking all the sales to completion, the levels of service have been faultless, ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had a very surprising and pleasant experience when using ......”

Share on :
Sep 30,2013
Minithumbup
claim your profile
Jimmy
By: 'Mike'
Sep 30,2013
0 people found
this helpful
I had a very surprising and pleasant experience when using Keatons compared to my past experience with estate agents. I found that from my first call when registering my details that they were very professional asking me lots of questions to what sort of property ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would not recommend this estate agent. I sincerely believe ......”

Share on :
Sep 14,2013
Minithumbdown
claim your profile
Lars
By: 'Helen'
Sep 14,2013
2 people found
this helpful
I would not recommend this estate agent. I sincerely believe they sold my property under market value just to get a quick sale. Prior to the sale i had no feed back via keatons from the viewings they had arranged and every time i rang ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Lars
Oct 01, 2013
View all comments (1)
Hi Helen, we are sorry you feel this way and feel it only right to respond accordingly. Firstly, we don't believe anyone at Keatons, to include myself, were aggressive or patronising. When we spoke I was merely stating some facts about your sale and the price we had achieved. They are as follows: the price you completed at is a record price for your block (1 beds) by £18,000, no-one has sold for more money, this can be seen at Zoopla sold prices and the Land Registry. The surveyor acting for th ...

“Keatons were excellent in helping me find a new house, ......”

Share on :
Jan 09,2013
Minithumbup
By: 'Elaine'
Jan 09,2013
3 people found
this helpful
Keatons were excellent in helping me find a new house, I'd searched rightmove for months and thankfully took the choice to register directly with one of the Lettings team in bow. They kept in regular contact and as soon as my new flat came on ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found that from start to finish the staff were ......”

Share on :
Dec 11,2012
Minithumbup
claim your profile
Joe
By: 'Mrs'
Dec 11,2012
4 people found
this helpful
I found that from start to finish the staff were extremely efficient and made the whole process of selling my home very good. We dealt primarily with Joe Harvey who was most professional as we're all the Keatons staff we dealt with at thei Bow ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you to all the sales staff at Bow for ......”

Share on :
Nov 28,2012
Minithumbup
By: 'Suzie'
Nov 28,2012
4 people found
this helpful
Thank you to all the sales staff at Bow for getting my house sold on Old Ford Road so efficiently, particularly when the sale became protracted and the buyer difficult....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After squeezing us for every single penny we have and ......”

Share on :
Sep 18,2012
Minithumbdown
By: 'Angry'
Sep 18,2012
25 people found
this helpful
After squeezing us for every single penny we have and losing our direct debit forms leading to us nearly being fined for late rent, they don't answer your questions nor do they provide any sort of customer service. They turn up to show you round ...
read full review
What agent could do to change your mind?
Just avoid if you have any sort of self-worth.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Even though an agent is bound by law to reveal ......”

Share on :
Mar 20,2012
Minithumbdown
claim your profile
Isabel
By: 'John'
Mar 20,2012
23 people found
this helpful
Even though an agent is bound by law to reveal whether a property is a car free development, Keatons withheld that information both verbally and from the contract. At this point I am seriously considering legal action against them....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The most over-priced and useless estate agents I have ever ......”

Share on :
Jan 12,2012
Minithumbdown
By: 'Peter'
Jan 12,2012
22 people found
this helpful
The most over-priced and useless estate agents I have ever had the discomfort of renting a property. As a tenant, they are all very welcoming..... until you've parted ways with the extortionate finders fees etc. I have been a tenant within the property for 2 years ...
read full review
What agent could do to change your mind?
Reduce costs. Return E-mails. Generally act in a more professional manner.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have found Keatons to be difficult to get in ......”

Share on :
Nov 28,2011
Minithumbdown
By: 'tomsc83'
Nov 28,2011
20 people found
this helpful
I have found Keatons to be difficult to get in contact with and even more difficult to get even the most simple of answers from. I am moving out of a property managed by them and had gone through the same process we had done ...
read full review
What agent could do to change your mind?
The agent could have actually answered my questions and engaged with me to help me find a solution to the problems I was having rather than just totally ignoring me and adding stress to what is an already stressful period. I don't think expecting the answer to 3 very simple questions should require 10+ emails to an increasingly large distribution list. But evidently it requires significantly more as I am still yet to receive a response. Sadly I am still waiting for some kind of response from Keatons as I am stuck in a situation I cannot afford and need to get resolved.
Attached Filesnbsp;
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: Realist
Jun 14, 2012
View all comments (3)
So a senior manager is supposed to check email/ voice message of their staff? Imbecile! ...

“Many thanks for an efficient, informative and result driven service. ......”

Share on :
Mar 17,2011
Minithumbup
By: 'Hughes'
Mar 17,2011
0 people found
this helpful
Many thanks for an efficient, informative and result driven service. Wish I had gone to Keatons in the first place to sell my two bedroom flat. They are not the cheapest but you know what they say 'you get what....' WELL DONE...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“A splendid effort from all the sales team and a ......”

Share on :
Mar 12,2011
Minithumbup
claim your profile
Joe
By: 'Beth'
Mar 12,2011
0 people found
this helpful
A splendid effort from all the sales team and a particular thank you to Lars, Joe and John for all your efforts on what proved to be a difficult sale due to my related purchase. Unfortunately not all agents are as good as you guys ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found my apartment through keatons and found their service ......”

Share on :
Mar 09,2011
Minithumbup
By: 'A.'
Mar 09,2011
0 people found
this helpful
I found my apartment through keatons and found their service to be exemplary and honest. The staff were very attentative, they made sure the whole process went smoothly and I love my new flat! ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This isn't everything, just a few notes from my Jan-Dec 2010 ......”

Share on :
Feb 08,2011
Minithumbup
By: 'KeatonsAreEvil'
Feb 08,2011
17 people found
this helpful
This isn't everything, just a few notes from my Jan-Dec 2010 experience with Keatons - the most frustrating, awful, incompetent, rude and awful people I have EVER encountered. Literally. - High admin rates at sign-up for which we received the worst service imaginable - Offensively inaccurate ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Completely inept. Terrible service. In fact we had 3 repairs to ......”

Share on :
Jan 17,2011
Minithumbdown
By: 'Michael'
Jan 17,2011
16 people found
this helpful
Completely inept. Terrible service. In fact we had 3 repairs to be made over 3 months, we couldn't get them to look at one of them, always excuses, never returned our phone calls. Only when we stopped paying rent in the 4th month of no action did ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“...”

Share on :
Oct 09,2007
Minithumbup
By: 'Louise'
Oct 09,2007
1 people found
this helpful
...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They totally lied about a buyer that never existed up ......”

Share on :
Jul 27,2007
Minithumbdown
By: 'musicben'
Jul 27,2007
18 people found
this helpful
They totally lied about a buyer that never existed up to supposed completion day. ...
read full review
Feature review Comments (7) Report abuse Print review
Was this helpful? Yes
By: John Hunt
Jun 17, 2010
View all comments (7)
Music Ben do you work for Felicity J Lord by any chance? ...
No image available Billy
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:31 AM 11/01/2018 by Claire Mardle

Awards won by Keatons, London E3 4PB



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn