95% sales valuation accuracy
97% sales fee satisfaction
60% lettings valuation accuracy
99% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ...
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One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
Latest Reviews
10th Jan 2022
reviewed by 'Anna'
22nd Nov 2021
reviewed by 'Ian'
13th Nov 2021
reviewed by 'Joash Lawrence'
8th Nov 2021
reviewed by 'Howard'
22nd Oct 2021
reviewed by 'Paige'
Opening Hours
Address
Keating Estates Ltd
17 Norwood Road
Herne Hill,London
Greater London
SE24 9AA
020 8674 8884
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £100,030 | £1,250,000 |
| Lettings | 60% | 99% | £1,127 | £3,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 68 | 4 | 18 | 0 | 28 | 0 | 2 | 0 |
Areas covered
- SE21
- SE24
- SW3
- SW2
- SE11
- SW4
- SE17
- SW9
- SE23
- SW11
- SE4
- SW12
- SE8
- SW8
- SW16
- SE27
- SW17
- SE15
- SE5
- SE22
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 21,2016
Dec 21,2016
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Very friendly and accommodating; was flexible to meet us whenever we asked for subsequent viewings of the property. Seemed professional with a good working knowledge of the area, and worked hard to get us the best possible price....
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Dec 19,2016
Dec 19,2016
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Both Gemma and Armond were very helpful throughout the process of buying our flat. Armond chased our seller for us several times to speed things along....
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n/a - we were purchasing not selling
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Feb 27,2018
Feb 27,2018
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We couldn't be more pleased with the service Matthew gave us throughout the whole process of buying our first flat. He was friendly, personable, and happily answered any questions or concerns we had. He was professional and thorough in his approach, especially when it came ...
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NA - we were buying.
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Sep 04,2018
Sep 04,2018
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I can never usually be bothered to leave reviews for anything but after the service I received from Keating in 2016 felt I should pay it forward. I dealt with pretty much every agent in South West London and the team at Keating, particularly Alice and ...
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Feb 04,2020
Feb 04,2020
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I'm very glad I asked Keating to sell my house. I had a bad experience with Purple Bricks who were ineffective, mostly unprofessional - and who left me in the lurch.
I am hugely grateful to Sebastian who took over from them.
Selling a house ...
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Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:46 AM 03/10/2019 by allAgents
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Best Letting Agent in SE24 
