100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
96% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ...
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One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
Latest Reviews
30th Sep 2024
reviewed by 'StR'
23rd Sep 2024
reviewed by 'Anne'
8th Nov 2023
reviewed by 'Lizzy Cormack'
16th Oct 2023
reviewed by 'Amanda'
24th Apr 2023
reviewed by 'EG'
Opening Hours
Address
Keating Estates Ltd
Unit 1, The Viaduct, 360 Coldharbour Lane
Brixton,London
Greater London
SW9 8PL
020 8299 8111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £390,500 | £1,075,000 |
| Lettings | 96% | 96% | £500 | £3,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 1 | 74 | 9 | 5 | 0 | 11 | 0 | 16 | 2 |
Areas covered
- SW2
- SE15
- SW4
- SE22
- SW9
- SE5
- SW8
- SE21
- SW11
- SE27
- SW12
- SE11
- SW16
- SE23
- SW17
- SE4
- SE24
- SE17
- SW3
- SE8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 07,2019
Oct 07,2019
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Sophie was extremely helpful, and very efficient with responding the queries regarding the return of our deposit.
We are extremely grateful for the smooth checkout process, as we have experienced difficulties throughout the year with various other maintenance//communication issues with Keatings.
Huge thanks to ...
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Oct 02,2019
Oct 02,2019
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We were having a difficult time with getting our deposit back for at least a month with very little communication from Keating, and then Sophie appeared and sorted everything in 2 days, almost by magic! She was really pro-active, good advice and great at communicating. Thanks ...
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Sep 25,2019
Sep 25,2019
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Sophie helped to organise the return of our deposit. She was quick to respond . and listened to our concerns resulting in a speedy mediation....
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Sep 20,2019
Sep 20,2019
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Sophie has been super helpful with all our property management issues/queries etc. We would happily recommend her to anyone asking!...
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Sep 11,2019
Sep 11,2019
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Have only dealt with Sophie at the end of our tenancy but she was a pleasure to work with. She was very communicative and was able to deal with our check-out and deposit return quickly and courteously. Thanks Sophie!...
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Sep 09,2019
Sep 09,2019
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Hanna and Audinga were really Helpful and speedy at the end of our tenancy and providing a reference for our new place....
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Jul 30,2019
Jul 30,2019
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Audinga is really proactive and organised, ready to find solutions when it's not always straightforward such as finding times that suit everyone for a recent gas safety check. She's been a pleasure to deal with....
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Jul 11,2019
Jul 11,2019
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Ashleigh provided a good service helping us to get our drains unblocked. There was one instance when we weren't updated on the issue which was frustrating but apart from that, we were pleased with how the problem was dealt with....
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Jul 09,2019
Jul 09,2019
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Awful customer service, and uncaring staff in the Brixton office in particular.
We encountered many problems in our rented property, including a broken smoke alarm, being locked out our own house and not being informed when people were coming round to do work.
To add ...
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Jul 10, 2019
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Hi Lucinda,
Thanks for your comments, though I do feel in this case the review you have left is unreasonable.
I was present for both conversations that took place and neither staff member were rude to any of the occupants in the property. As per Clause 1.11 of the tenancy agreement under tenant obligations, it is the tenants' responsibility to carry out minor repairs to a property, this includes but is not exclusive to changing light bulbs and replacing batteries in smoke alarms.
As ...
Jul 09,2019
Jul 09,2019
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Audinga is very responsive and helpful, great service. It's always a good experience liaising with Audinga, including timely reminder and execution of my Energy Performace Certificate....
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Jul 02,2019
Jul 02,2019
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Audinga was very helpful in arranging the energy performance certificate renewal. As she liaised with the engineer and tenants very effectively it meant I had very little involvement - which was just fine !...
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May 28,2019
May 28,2019
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Always a fantastic service from Keating Estates, especially from Hanna who is quick to respond with a positive and helpful manner....
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May 27,2019
May 27,2019
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Keatings manage the rental of our flat in Clapham. Audinga has been extremely helpful with all matters relating to renewal of electricity and gas safety certificates, repair and maintenance issues etc. Quick response and resolution....
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Comment on agent fees
Very reasonable. In line with market.
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May 22,2019
May 22,2019
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Hanna has been involved in my lease for the past year. After sharing my concerns with her for our renewal, she acted promptly, explained everything clearly. We went from nothing having happened for 6 weeks to one phone call with Hanna & all our problems were fixed ...
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Comment on agent fees
Charge reasonable fees that abide with the law. They send really useful documents to explain why the fee is charged.
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May 14,2019
May 14,2019
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I'ts a great pleasure to work with you Ashleigh.
Thank you that you are always so professional, very polite and helpful. Thank you also that you are always available in case of any questions. We are looking forward to do common projects....
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Comment on agent fees
Excellent, professional, helpful, polite. Had never ever negative experience with Ashleigh.
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May 13,2019
May 13,2019
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Excellent experience from chasing up contractors to fix occasional problems with our flat. We had a window cracked and they were happy to fix it on a Saturday morning because they have been asked to deal with the situation as soon as possible....
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N/A
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May 07,2019
May 07,2019
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Audinga was really quick to get me the details to finish my tenant referencing, she completed the reference in good time as well! Thank you for your prompt service :)...
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Apr 24,2019
Apr 24,2019
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Matt was honest. Open and seemed to be on my side when trying to sort the sale out. No bullshit just straight forward
Thanks Matt...
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Apr 16,2019
Apr 16,2019
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Ashleigh has been helping us with a few maintenance questions on the house and has been really helpful.
She's visited the house with the contractor when bigger pieces of work need to be done and has helped us identify easy fixes where possible.
Thanks Ashleigh!...
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Comment on agent fees
The fees are high - renewing was £150 - but that is the case with all London agencies
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Jan 31,2019
Jan 31,2019
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Would definitely recommend David, he helped us find a great flat, got everything sorted for us quickly and helped answer any questions I had informatively....
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Dec 11,2018
Dec 11,2018
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Was really impressed how diligent Matt was after the sale had gone through. Still responding to queries and also keen to help....
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Dec 05,2018
Dec 05,2018
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Matt is extremely proactive and helpful. He was always available when needed and a pleasure to deal with throughout our sale....
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Good
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Dec 05,2018
Dec 05,2018
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A big thanks to Ashleigh she has made my life so much easier when dealing with any queries or issues i have had.
She is super professional, helpful and friendly.
Great job.
Thanks....
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Good
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Nov 29,2018
Nov 29,2018
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Audinga recently arranged a Gas Saftey Test in a flat , the tenants report that the test was carried out on time and with the minium of
disturbance. Audinga could not have been more helpful and I would have no reservation in recommending her
Thank you ...
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Good
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Nov 22,2018
Nov 22,2018
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Thank you Ashleigh for your can do attitude, it's great to count on you when we need your help, your quick response and friendly manner have made our life easier. We're very greatful for you exceptional service!...
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Oct 24,2018
Oct 24,2018
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Allways a pleasure to deal with. Audinga has always dealt with any issues I may have had promptly and professionally. I thank her for reminding me when I'm behind with my paperwork. Which is quite often!...
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Oct 23,2018
Oct 23,2018
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Audinga is beyond efficient! She always ackowledges emails and deals with them in an eficient and pleasant way. You can rest assured that if you have a querie and Auding is involved, it will be sorted in an organised way. A pleasure to deal with....
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Comment on agent fees
Fair
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Oct 22,2018
Oct 22,2018
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I have been dealing with Audi for the last 4 months I have found her a pleasure to deal with. She always follows up what she says with an email and is always trying to make appointments run smoothly.
I would recommend her....
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Sep 25,2018
Sep 25,2018
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Ashleigh was brilliant at resolving all our issues (there were a lot) as quickly as possible. Couldn't be happier! Thank you!...
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Apr 18,2018
Apr 18,2018
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Sonny has been a pleasure to deal with over the last couple of months. He dealt with the flooding to our property in a timely and sensitive manner and has been very helpful in liaising with our landlord. Sonny is always prompt at replying to ...
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Jan 06, 2021
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Many, many thanks to Sonny for doing his best to get the landlords to fix up any issues during my 1.5 year duration at the property. Even though the landlords themselves were fairly unresponsive for much of the time, I appreciate greatly that Sonny made sure to respond to me promptly and contact them just as fast to try to resolve my problems. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:46 AM 03/10/2019 by allAgents
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Best Letting Agent in SW9 
