100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
96% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ...
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One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
Latest Reviews
30th Sep 2024
reviewed by 'StR'
23rd Sep 2024
reviewed by 'Anne'
8th Nov 2023
reviewed by 'Lizzy Cormack'
16th Oct 2023
reviewed by 'Amanda'
24th Apr 2023
reviewed by 'EG'
Opening Hours
Address
Keating Estates Ltd
Unit 1, The Viaduct, 360 Coldharbour Lane
Brixton,London
Greater London
SW9 8PL
020 8299 8111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £390,500 | £1,075,000 |
| Lettings | 96% | 96% | £500 | £3,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 1 | 74 | 9 | 5 | 0 | 11 | 0 | 16 | 2 |
Areas covered
- SW2
- SE15
- SW4
- SE22
- SW9
- SE5
- SW8
- SE21
- SW11
- SE27
- SW12
- SE11
- SW16
- SE23
- SW17
- SE4
- SE24
- SE17
- SW3
- SE8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 25,2021
Mar 25,2021
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Elliott took over the management of our property a few weeks into our tenancy and has resolved the outstanding issues that we had raised. He's been very friendly and helpful so far and feel confident that he will continue to support us throughout the tenancy....
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Mar 05,2021
Mar 05,2021
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Sandra and Allan were very supportive with us, sorted everything out in time and finally we have our new home. Thank you both. :)...
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Feb 17,2021
Feb 17,2021
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I had to arrange a change to my tenancy agreement because of the lockdown situation and Sophie was really helpful in liaising with the landlord and making sure everything got sorted out correctly.
I was very pleased with the service I received....
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Dec 02,2020
Dec 02,2020
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Disappointing Experience.
As a tenants I received very poor customer services, the people we have been dealing with were very disorganized and unprofessional.
Seems like they are working with many different organizations that do things for them but when there are some issues it becomes ...
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Dec 04, 2020
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Dear S. Ali
We share your frustrations and would also far prefer to have more freedom when it comes to the contractors we are allowed to use for this landlord. Unfortunately they have a contract with a supplier who they are obliged to use as their go to contactor and so we are in turn bound to that contract and may not use anyone else. This unfortunately means that our hands are tied when it comes to resolving issues with this particular clients tenancies. At the same time, we have been instr ...
Oct 26,2020
Oct 26,2020
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The move out and deposit process was managed well as a really smooth and easy process, and returned quickly! Many thanks...
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Oct 14,2020
Oct 14,2020
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I've built a really good relationship with Audinga over the period of my tenancy. Communication and efficiency has always been great. Highly recommended agent....
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Oct 07,2020
Oct 07,2020
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Audinga was really helpful and she helped me to sort out the documentation requested within minutes! Thank you so much Andre...
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Sep 23,2020
Sep 23,2020
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Very unhelpful estate agents. One property that I was keen to make an offer on was not made available to me due to the terrible communication of the agent. I was reassured that I would be given a video of the property however, never heard ...
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Sep 14,2020
Sep 14,2020
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Very grateful to Sophie for her time and understanding in helping us tenants in resolving some issues that we were experiencing re the return of our deposit. Unfortunately, the landlord decided to make some untrue claims with regards to the check-out report, but thanks to ...
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Aug 31,2020
Aug 31,2020
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Audinga was extremely helpful, sorting out my queries in a matter of minutes. She was very polite and efficient. Quick, friendly and reliable!...
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Aug 31,2020
Aug 31,2020
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Overall good agency, mostly in the process of finding the property we were looking for. Sophie Lusher, who has dealt with the majority of our issues, has been really helpful, and several times!...
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Aug 25,2020
Aug 25,2020
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Sophie was very nice to deal with, and is very thorough and timely, ensuring we took all necessary steps to get our full deposit back, which is really appreciated....
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Aug 03,2020
Aug 03,2020
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Sophie has been really helpful throughout our whole process of moving out of a Keating property. Responses were always super quick!...
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Aug 03,2020
Aug 03,2020
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Very straightforward and quick communication, which really helps in an stressful time. All the issues were treated promptly and politely....
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Jul 22,2020
Jul 22,2020
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Sophie was a great help in getting everything completed with our check out. Made it easy and was really quick with getting back in touch to solve and queries we had. It is never easy checking out of a flat or house, so I was ...
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Jul 20,2020
Jul 20,2020
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Timely, helpful and efficient. Audinga is well organised and prompt in all our correspondence. Nothing is too much trouble. Good work....
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Jul 20,2020
Jul 20,2020
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Sophie has been super helpful with the end of our tenancy. She helped us arrange the end of tenancy clean, and worked with us to make the whole process very quick and streamlined. We really appreciate it!...
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Jul 15,2020
Jul 15,2020
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I normally dread the end of tenancy process, but Sophie has made it quick and painless for me. Her communication has been very clear and she's been quick to help whenever I've had any issues. She's also lovely to speak to and you can tell ...
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Jul 09,2020
Jul 09,2020
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Sophie was brilliant in helping us with the end of our tenancy. She guided us through everything we needed to do to ensure we got our deposit back and her efficiency and communication was perfect!...
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Jun 24,2020
Jun 24,2020
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Sophie has been very helpful with our end of tenancy process in terms of responding to issues and sorting the whole thing out for us very quickly. We ended our tenancy early and the process has been very smooth and easy with no trouble at ...
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Jun 19,2020
Jun 19,2020
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Audinga is very helpful, kind and quick.
it is a pleasure to deal with her and Keatings staff in general as well...
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Jun 04,2020
Jun 04,2020
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Audinga and team were extremely helpful in arranging work to be done on my apartment during a difficult period. I'd highly recommend them for any landlord looking to lease his property in the area....
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Feb 04,2020
Feb 04,2020
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Hanna was incredibly helpful in assisting me with my contract and communicating with my landlord at a time I had massive personal issues. Very helpful and able to assist me immediately. I am very grateful for all her help....
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Dec 03,2019
Dec 03,2019
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Such prompt and efficient service I would highly recommend this company for letting management. They always respond quickly to requests....
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Nov 21,2019
Nov 21,2019
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Hanna and Audinga orchestrated the reference checks so quickly and smoothly for me! It couldn't have been easier :) Highly recommend....
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Oct 15,2019
Oct 15,2019
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Quick in replying and getting me a reference for my next landlord. Helpful and easy to communicate with. Thanks very much....
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Oct 08,2019
Oct 08,2019
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Audinga assisted in helping me get a copy of the keys cut for my property and facilitated access for a surveyor. Efficient, reliable and friendly service.
Many thanks....
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Oct 08,2019
Oct 08,2019
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Sophie was very responsive and helpful in assisting us with our deposit return. She was very understanding of our issues with certain deductions, and was reasonable in her judgement of the situation and quick to remedy the problem. The issue was resolved within the space ...
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Oct 08,2019
Oct 08,2019
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After living in a property managed by Keating Estates for 3 years, we made the decision to never live with Keating again. They were absolutely useless in almost all regards, with slow / no replies to everything and a general vibe of disinterest and unhelpfulness.
However, it ...
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Oct 08, 2019
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Hi Ben
I am sorry to hear this. Although we had your property on a managed basis, unfortunately our hands were tied a little due to the fact that your landlord is a large housing trust who wish to use all of their own contractors. We are glad that Sophie was able to deal with your deposit return swiftly and we wish you all the best for the future. ...
Oct 08,2019
Oct 08,2019
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Hanna and others on the team at Keatings have always been very professional, providing a swift and helpful lettings service....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:46 AM 03/10/2019 by allAgents
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Best Letting Agent in SW9 
