91% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
96% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ...
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One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
Latest Reviews
7th Dec 2024
reviewed by 'Dora'
8th Nov 2024
reviewed by 'Paul'
31st Oct 2024
reviewed by 'Lilly Andrews'
16th Apr 2024
reviewed by 'Jon'
4th Apr 2024
reviewed by 'Henry Chown'
21st Mar 2024
reviewed by 'Georgia'
Opening Hours
Address
Keating Estates Ltd
23 Clapham Common South Side
Clapham,London
Greater London
SW4 7AB
020 7720 2113
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 98% | £282,000 | £1,450,000 |
| Lettings | 94% | 96% | £395 | £4,680 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 52 | 1 | 241 | 12 | 30 | 2 | 46 | 1 | 18 | 3 |
Areas covered
- SE24
- SW2
- SE15
- SW4
- SE22
- SW9
- SE21
- SW8
- SE27
- SW11
- SE11
- SW12
- SE17
- SW16
- SE23
- SW17
- SE4
- SW3
- SE8
- SE5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Mar 14,2017
Mar 14,2017
2
people found
this helpful
this helpful
Keating Estates were brilliant all the way through our sale, from the initial valuation meeting to completion. Sebastian and the rest of the team understood exactly what we needed and got us a price that exceeded our expectations as well as selling our property with ...
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Comment on agent fees
Reasonable fees
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Mar 08,2017
Mar 08,2017
0
people found
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We have purchased several properties and rented one out through Keatings and at every stage and across the board they have been friendly,professional and efficient. Grace helped us find the perfect properties without wasting time showing us ones 'just for comparison's sake'. The letting ...
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Comment on agent fees
Fair
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Mar 08,2017
Mar 08,2017
0
people found
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I can't recommend Keatings highly enough! They are friendly, efficient and get results. On the valuation, Sebastian was realistic (unlike some others!) and Alice, Gemma, Lewis and Grace were so proactive with conducting viewings and then providing us with feedback. Armond was fantastic when progressing ...
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Comment on agent fees
Very reasonable
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Mar 07,2017
Mar 07,2017
0
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Both Alice and Armond have been great - being a newby to this process, they were very patient and helpful. Professional and charming at the same time. Would happily deal with them again....
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Comment on agent fees
n/a
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Mar 02,2017
Mar 02,2017
0
people found
this helpful
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Dwayne has been managing my properties in London for sometime now, great personal service, trustworthy and efficient. Wouldn't use anyone else....
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Comment on agent fees
good
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Mar 01,2017
Mar 01,2017
0
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Great service by Dwayne and the team. They were accommodating with my schedule, showed the property twice, first to my wife then with myself and children. Documents were all in order and check in was a breeze, all in all a simple move....
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Comment on agent fees
Good
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Dec 11,2016
Dec 11,2016
3
people found
this helpful
this helpful
We have been waiting for over a month for a return for a deposit we made to secure a listing, one that was rejected by the landlord because we are expecting a baby. The agent actually wrote this in an email. The agent has been ...
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Dec 23,2015
Dec 23,2015
0
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We've had a great experience with Keatings. Will was great in finding us a place and let us know early when something we liked was available. He was really nice when we had an issue with a guarantor and made everything go very smoothly.
Once ...
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Comment on agent fees
I think the renewal of contract was a lot of money. We didn't mind so much when starting a new tenancy - it's the same everywhere. but ‚£150 to stay in the same flat when renewing seemed a lot.
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Dec 18,2015
Dec 18,2015
0
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I can not recommend this estate agent enough. They manage my property and have always been totally honest and fair. The costs are not too high and as soon as there is a problem they let me know and I give the go ahead to ...
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Oct 03,2015
Oct 03,2015
2
people found
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Dreadful service. Property wasn't ready to be occupied as agreed leaving us severely out of pocket. Keating Estates didn't care & Dwayne said 'this happens in 10% of cases' & had no interest in sorting out things with the landlord to find a solution or compensate us....
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What agent could do to change your mind?
Overpriced relative to the bigger agents. Paid admin fees but responses were inaccurate & frequently sent details /tenancy agreements to incorrect addresses.Attached Filesnbsp;
Comment on agent fees
Overpriced relative to the bigger agents. Paid admin fees but responses were inaccurate & frequently sent details /tenancy agreements to incorrect addresses.
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Feb 04,2014
Feb 04,2014
0
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Daniel responded incredibly quickly to our email - he was very efficient in reviewing all the maintenance issues we had mentioned and as a result, we have people booked to come and sort out the issues already.
Very polite also!...
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Jan 21,2014
Jan 21,2014
4
people found
this helpful
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If you are thinking of renting through Keating estates, I would strongly recommend you go for a new build that requires no work.
A complete mess on move in and issues still ongoing after a few months in the "recently decorated" flat!!!
The communications have ...
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Jan 03,2014
Jan 03,2014
4
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AWFUL!
When we first moved in the kitchen was connected to the mains so you got an electric shock every time you touched the work surface.
They have let themselves in unannounced at least three times in the last six months and despite complaints on ...
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Jun 17,2013
Jun 17,2013
1
people found
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Thank you so much to both of you for dealing with things as you did. It seems a great team you have there - Dwayne especially, without your help and advice it would have been impossible to continue to let my flat after the hell ...
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May 17,2013
May 17,2013
4
people found
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Non stop frustration since we moved in to the flat. We had problems with the oven and microwave oven not working at all for about 2months and then later in the tenancy our electric supply to the plugs in the kitchen was faulty resulting in ...
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What agent could do to change your mind?
- resolve queries within a week - regularly update tenants on progress without having to be asked first -be fair and transparent with check outs - apologise when service delivery is inadequateAttached Filesnbsp;
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May 17,2019
May 17,2019
0
people found
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Really helpful during a stressful time! Happy to answer any questions I had :) provided me with documents in a timely manner and chased me if I forgot anything....
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Jun 17, 2019
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(1)
Letting out my home is a new experience for me and I have really appreciated the support offered by Lucia. She has always behaved with a high degree of professionalism and communication has been first class. ...
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Dwayne
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:45 AM 03/10/2019 by allAgents
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Best Estate Agent in SW4 
