91% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
96% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ...
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One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
Latest Reviews
8th Nov 2024
reviewed by 'Paul'
31st Oct 2024
reviewed by 'Lilly Andrews'
16th Apr 2024
reviewed by 'Jon'
4th Apr 2024
reviewed by 'Henry Chown'
21st Mar 2024
reviewed by 'Georgia'
12th Mar 2024
reviewed by 'HUDSON GRIEVE'
Opening Hours
Address
Keating Estates Ltd
23 Clapham Common South Side
Clapham,London
Greater London
SW4 7AB
020 7720 2113
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 98% | £282,000 | £1,450,000 |
| Lettings | 94% | 96% | £395 | £4,680 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 52 | 1 | 241 | 12 | 30 | 2 | 46 | 1 | 17 | 3 |
Areas covered
- SE24
- SW2
- SE15
- SW4
- SE22
- SW9
- SE21
- SW8
- SE27
- SW11
- SE11
- SW12
- SE17
- SW16
- SE23
- SW17
- SE4
- SW3
- SE8
- SE5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 18,2017
Oct 18,2017
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Very professional and reactive, David has been flexible and I appreciate his communication style and kindness. I will definitely recommend him !...
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Very professional and reactive
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Oct 12,2017
Oct 12,2017
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David is a really reliable and friendly agent. For anything you need, he is helpful and responds right away! Thanks David :)...
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Oct 06,2017
Oct 06,2017
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Sam understood our requirements perfectly and compiled a portfolio of appropriate properties to view. He helped us navigate successfully to an offer which was accepted. At all times, both he and Keating Estates have worked with us professionally, empathetically and ethically....
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Oct 04,2017
Oct 04,2017
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Natalie has been very helpful in the management of our property! With prompt responses and continual updates; plus always very friendly to us! Thanks Natalie :)...
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Sep 14,2017
Sep 14,2017
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Very helpful the whole way through and a very good manner the whole time. Totally professional and very supportive through the whole process and even after! - I would definitely recommend!...
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Sep 07,2017
Sep 07,2017
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Natalie has been absolutely incredible helping us to move in to our new flat. Everything has run smoothly and she has done so much to make sure we have all of the information we need about our lease agreement.
Not only has she been incredibly ...
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Comment on agent fees
Leasing fees were in line with what was expected.
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Sep 06,2017
Sep 06,2017
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Natalie was tremendously helpful! She made our move in experience very easy. She was always very easy to get hold of and friendly and approachable at all times. Natalie even gave us two spare wardrobes she had personally to help us furnish our flat. Overall ...
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Good
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Aug 30,2017
Aug 30,2017
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Overall I was disappointed in the end by the service. I felt that the agents were working primarily for the buyers and not for me. I felt a little bullied into allowing last minute viewings before exchange and completion, particularly the day I was moving ...
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Comment on agent fees
Fees were fine.
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Aug 30, 2017
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(1)
Hi Kate,
Sorry to hear you feel this way. Unfortunately sometimes purchasers insist on viewing last minute before exchange, and then again prior to completion. More often than not they are recommended to do so by their solicitors which is why it is so common and often left so late.
Regardless of losing two stars we still appreciate your business and wish you well for the future.
Regards,
Shane Mercieca
Managing Director
Keating Estates Ltd ...
Aug 16,2017
Aug 16,2017
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Natalie helped us tremendously. There were some issues with the contract and the payment on the day we were supposed to move in, but Natalie got everything sorted within half a day, which was amazing!...
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Good
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Aug 16,2017
Aug 16,2017
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I was searching for a place in London together with a colleague, and was supported really well by Zanardi and Natalie. The place they showed us was perfect, and the responses and actions on our queries were always quick an without any problem. All in ...
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Aug 12,2017
Aug 12,2017
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Went through a rental search process of about two weeks and finished with Keatings. David was incredibly professional, polite and not at all pushy - bit of a relief after dealing with a huge amount of stubborn estate agents.
He got us a great deal ...
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Aug 02,2017
Aug 02,2017
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Natalie was great throughout the rental process. Regular communication kept us in the loop with what was happening and she always replied promptly to emails. Definitely would recommend her for anyone else looking for rent....
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Good
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Aug 01,2017
Aug 01,2017
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Natalie was lovely and very quick to handle all queries. Also always on hand to help out so really appreciative of making the move so easy....
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Good
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Aug 01,2017
Aug 01,2017
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David was very friendly and helpful and always easy to get hold of on the phone. The whole lettings process was extremely easy from the initial viewing to signing the contract, thanks to the professionalism of David....
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“Natalie was very polite, responsive & professional, answered all questions/worries ......”
Jul 31,2017
Jul 31,2017
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Natalie was very polite, responsive & professional, answered all questions/worries we had and made sure the contracts and checks were all completed on time....
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Jul 27,2017
Jul 27,2017
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So helpful during a stressful time and after much disappointment with other estate agencies David got us the perfect flat we wanted....
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Good
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Jul 25,2017
Jul 25,2017
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Kay has been a brilliant help throughout really difficult issues in our new flat and tenancy. The flat needed extensive works once we moved in, and the landlord were not always on the ball. Kay kept us up to date, informed and contacted the landlord ...
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Jul 24,2017
Jul 24,2017
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I have had an utterly incredible experience. I have had amazing personal attention and exemplary service from Alice. She is an absolute star and fought and helped to get me the property of my dreams!...
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Jul 13,2017
Jul 13,2017
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By FAR the BEST agenct I've EVER dealt with. Give this girl a promotion!! She's amazing! Very happy. Scott...
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Comment on agent fees
Nothing they're worth the money.
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Jul 12,2017
Jul 12,2017
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David was extremely helpful in making our move happen in Brixton. We were hoping to move in quickly and after finding a property, one week later we had moved in. Highly recommend Keatings Estates as they made the whole moving process very smooth and easy....
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Jun 13,2017
Jun 13,2017
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Matt has recently helped me purchase my first property. He was brilliant throughout; really helpful and informative. He made the whole process really easy and good fun as well. I wouldn't hesitate in recommending Matt to other prospective buyers....
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Jun 01,2017
Jun 01,2017
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Adam was really friendly, helpful and knowledgeable when we were looking for our new place, ensuring that he had plenty of places to show us that would match our requirements.
He went out of his way to make sure we got the flat we fell ...
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Good
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May 17,2017
May 17,2017
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We have had an excellent service from Keating right from the initial valuation through to completion. Their approach to sales and marketing were spot on with offers coming through immediately and a quick sale at a great price. They also handled the subsequent conveyancing period ...
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Comment on agent fees
Highly competitive fees
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May 11,2017
May 11,2017
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We recently secured a flat to let in London through Keating Estates. Monty showed us the property initially and arrived on time and prepared for the viewing. He was happy to answer our questions and once we knew we wanted the property he was crucial ...
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Comment on agent fees
Very reasonable fees.
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Apr 26,2017
Apr 26,2017
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Tony and the Keating team have been extremely helpful, professional and reliable throughout our whole experience with them - making the renting process quick and straightforward. Since moving into our flat, their property management team have also been great at sorting any issues quickly and ...
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Apr 11,2017
Apr 11,2017
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David made the process of letting our newly bought flat 100% stress and hassle free from finding the tenants to helping us get the flat ready. Thank you David & Keatings....
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Comment on agent fees
Fees are standard.
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Apr 11,2017
Apr 11,2017
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Just bought our first flat through Keatings and were very impressed by Alice. She really took on board the kind of place we were looking for and gave great advice as an agent and resident of the area. We were lucky to find our ideal ...
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Apr 10,2017
Apr 10,2017
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David was really helpful with our process everything was explained properly and had a lot of confidence in him . As first time buyers he made the process more relaxed and easy for us.
Thankyou...
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Apr 03,2017
Apr 03,2017
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Adam is a great agent. He really went out of his way to help me get my offer accepted by the landlord and he also help me sort out the reference checks. The whole process was very fast and well executed. He is very nice ...
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Mar 14,2017
Mar 14,2017
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Keating Estates were brilliant all the way through our sale, from the initial valuation meeting to completion. Sebastian and the rest of the team understood exactly what we needed and got us a price that exceeded our expectations as well as selling our property with ...
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Reasonable fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:45 AM 03/10/2019 by allAgents
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Best Estate Agent in SW4 
