91% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
96% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ...
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One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
Latest Reviews
8th Nov 2024
reviewed by 'Paul'
31st Oct 2024
reviewed by 'Lilly Andrews'
16th Apr 2024
reviewed by 'Jon'
4th Apr 2024
reviewed by 'Henry Chown'
21st Mar 2024
reviewed by 'Georgia'
12th Mar 2024
reviewed by 'HUDSON GRIEVE'
Opening Hours
Address
Keating Estates Ltd
23 Clapham Common South Side
Clapham,London
Greater London
SW4 7AB
020 7720 2113
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 98% | £282,000 | £1,450,000 |
| Lettings | 94% | 96% | £395 | £4,680 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 52 | 1 | 241 | 12 | 30 | 2 | 46 | 1 | 17 | 3 |
Areas covered
- SE24
- SW2
- SE15
- SW4
- SE22
- SW9
- SE21
- SW8
- SE27
- SW11
- SE11
- SW12
- SE17
- SW16
- SE23
- SW17
- SE4
- SW3
- SE8
- SE5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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May 23,2018
May 23,2018
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Dominic was very attentive throughout our house hunt and once we found our dream flat he ensured that we jumped through all the loops to seal the deal....
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May 22,2018
May 22,2018
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Both Jade and Zanardi were extremely responsive and helpful during my move. They were able to answer all my queries promptly and ensured my move was smooth....
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May 21,2018
May 21,2018
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Thank you very much Dwayne with your help with everything. Dwayne went above and beyond to help me, giving me great personal service and dedication. He was thoughtful and explained difficult scenarios extremely well. He was incredibly understanding and his advice and efforts helped me ...
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May 21, 2018
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Hi Jasmine, it's a pleasure. Always happy to help no matter how challenging the situation. I'm glad everything worked out in the end on this side and wish you all the best in the future. ...
May 21,2018
May 21,2018
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Both Lucia and Jade made the process of completing my rental application and paperwork very easy. They were friendly, professional and helpful in all my dealings with them - would absolutely recommend them!...
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May 21,2018
May 21,2018
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I was recommended to Keating by my sister who has also rented her flat through them. Both my sister and I agree that the service was fantastic from beginning to end. Zanardi was always reachable and on-hand if I needed any assistance and through any ...
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Comment on agent fees
Normal
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May 08,2018
May 08,2018
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Dominic was a great help in helping us find a new place to rent. He was very professional and always swift to respond to text/emails/calls....
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May 04,2018
May 04,2018
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Dom showed us the flat and was flexible with our work times allowing us to view late evenings which was great. Both Jade and Dom were quick in replying emails and overall made a time consuming process a lot easier!
Moving in this weekend thanks ...
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Comment on agent fees
Fair
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Apr 25,2018
Apr 25,2018
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We really enjoyed working with Jade with regards to finalizing our new home. Extremely efficient and always there to help with any questions. Really appreciated all the help she gave us .
We would highly recommend using Keating Estates. We had a very positive experience working ...
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Apr 25,2018
Apr 25,2018
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Zanardi has been great from start to finish, helping me secure this property to rent from June. She went above and beyond my usual experiences with agents and came to meet me the same day I contacted Keating at the house. She was also always ...
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Apr 14,2018
Apr 14,2018
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Very helpful and informative.
Always quick to respond to emails and always at the end of the phone.
I would definitely go back to her if I needed any further help....
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Apr 13,2018
Apr 13,2018
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Jade was very friendly and helpful throughout the entire process. She responded quickly and explained everything clearly to ensure our move went smoothly. Thanks again....
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Apr 12,2018
Apr 12,2018
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I was very happy with Jade, she was informative, prompt in response and helpful. She seemed well structured and patient with all of my additional questions....
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Mar 24,2018
Mar 24,2018
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One of the best agents we met on our search for a new home. Zanardi Bahi was very responsive to our messages and did her best to accommodate our needs while being really polite and understanding of our needs.
Thank you!
Highly recommended!...
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Comment on agent fees
very good
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Mar 19,2018
Mar 19,2018
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Fantastic service from Josh, very responsive and knowledgeable to my requests! Would love to have him help in my property searches in future....
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Comment on agent fees
- Quick to respond - Professional - Friendly and
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Mar 18,2018
Mar 18,2018
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Zanardi was very helpful and friendly throughout. She made an effort to show us properties we would like as they came onto the market and gave us excellent advise. We are very happy with the property we have found. Thank you!...
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Mar 15,2018
Mar 15,2018
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Natalie is such a pleasure to deal with in times like these, her kind nature and understanding have been such help to me. She always goes above and beyond to make sure everything is in order. What a superstar!...
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Comment on agent fees
Good
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Mar 09,2018
Mar 09,2018
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Zanardi was really helpful and organised from start to finish. Very approachable on the phone when arranging to view a property, gave me all the relevant details of the property and contact details. A*!...
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n/a
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Feb 24,2018
Feb 24,2018
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Zanardi were very very helpful especially due to our geographical location from Macao-Hong Kong which made the process more difficult than we expect.
Zanardi follow up perfectly our case since the beginning, she was always available, understandable and patient.
Strongly recommend her service....
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Feb 22,2018
Feb 22,2018
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We have had a very mixed experience with Keating.
When viewing we felt incredibly rushed and were lied to about the state we would receive the property in*.
We found Monty to be great and very patient and helpful with us when securing our flat.
...
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Feb 23, 2018
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Kihhet,
I am sorry to hear this.
If you would like to email me more details of your dealings with property management that would be much appreciated. My direct email address is [email protected]
Many thanks,
Shane Mercieca
Managing Director ...
Feb 21,2018
Feb 21,2018
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We dealt with George Byrne on the lettings team. Whilst pleasant and friendly, he presented our offer incorrectly to the landlord and subsequently refused to take responsibility, insisting that the error was 'nobodys fault'. He claimed to have no recollection of our two viewings in ...
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Comment on agent fees
Standard for london, unnecessarily high.
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Feb 21, 2018
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Sincere apologies for this. George is no longer with the company. Should Property Management not deal with any issues promptly please feel free to contact me directly. My email address is [email protected].
Kind Regards,
Shane Mercieca
Managing Director
Keating Estates Ltd. ...
Feb 14,2018
Feb 14,2018
1
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We dealt with Dwayne and George when letting out our flat - very professional, friendly and got our flat let out within a week!
They were also very understanding of our circumstances as we have a little baby.
Highly recommended!!...
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NA
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Feb 09,2018
Feb 09,2018
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From the start of working with Zanardi it was smooth process with effective communication. Which really put us at ease, as well as staying informed....
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good
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Feb 07,2018
Feb 07,2018
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Ashleigh is incredibly professional and approachable. She does a wonderful job and managing clients, tenants and third parties like management companies alike. She always maintains a positive solutions focus approach and is a pleasure to work with. Thanks Ashleigh for all your help and hard ...
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Feb 05,2018
Feb 05,2018
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We had been looking for a flat in the Clapham North area, and within a week of starting to look Zanardi had found us a place and our offer had been accepted.
She has been really helpful and friendly through the whole process: sending through ...
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Jan 28,2018
Jan 28,2018
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Jade was very helpful throughout the process she helped me with any questions I had she made my move in very easy...
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Good
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Nov 17,2017
Nov 17,2017
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Jade has been really helpful and responsive with my move and has made the whole process stress free, including going above and beyond when I needed to pull forward my move in time. I would definately recommend both Jade and Keating Estates overall - I've ...
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Nov 17,2017
Nov 17,2017
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Excellent agent, best I have dealt with in 7 year of buying and selling on the London market. Proactive, intelligent, friendly and honest. Would highly recommend....
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Nov 08,2017
Nov 08,2017
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Josh was very patient when showing me a number of properties in Brixton, leading to a successful bid for one property....
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Nov 07,2017
Nov 07,2017
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Jade and Monty were both really friendly and helpful with moving into our new flat. Thanks for all your help!...
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Oct 31,2017
Oct 31,2017
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The service we have received from Jade has been very helpful and efficient. She has made the whole process very easy!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:45 AM 03/10/2019 by allAgents
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Best Estate Agent in SW4 
