“I was very disappointed in my dealings with JVR in ......”
1 Star Review
Jul 11,2012
By:
'Dr'
Jul 11,2012
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
4
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I was very disappointed in my dealings with JVR in Musselburgh (the branch has since closed), and so were my tenants. At first they were OK - the receptionist knew who I was, knew where my property was, etc, but then it became very impersonal ...
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What agent could do to change your mind?
They could have inspected the flat, thereby realising that there were two children - a girl and a boy - in the 2-bedroom flat; they could have responded to the tenants' requests more promptly; they could have ensured that the tenants knew that they were responsible for the garden; they could have maintained their personally-assigned agent to look after our property so that when I contacted them, someone actually knew who I was and where the property was, i.e. an agent should have a limited portfolio of properties to manage.
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