Head office, Manchester, M3
4.6/5, 522 reviews
91% recommended
100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
83% lettings fee satisfaction
No description for branch.
Julie Twist the City Centre Property Specialist

Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £85,000 £524,225
Lettings 84% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
99 12 193 25 83 1 85 2 17 5
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M5
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TDS
Latest Properties
Images & Videos

“The sale of my property took quite a long time ......”

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Nov 03,2017
Minithumbup
By: 'C'
Nov 03,2017
1 people found
this helpful
The sale of my property took quite a long time but Mr Sutemire pursued matters relentlessly to a successful conclusion....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Paul
Jan 14, 2018
View all comments (1)
Hi Ciaran, It was a pleasure Kind Regards Paul ...

“The teams at both Deansgate and Salford Quays have been ......”

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Nov 01,2017
Minithumbup
Sian
By: 'Mark'
Nov 01,2017
0 people found
this helpful
The teams at both Deansgate and Salford Quays have been professional, diligent and courteous throughout the stages of purchasing my property, from handling my initial enquiry, viewings and surrounding exchange and completion. Sian has been extremely helpful in helping to prepare the property for letting ...
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“I have always found Julie Twist very responsive and efficient. ......”

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Nov 01,2017
Minithumbup
Yvonne
By: 'Seb'
Nov 01,2017
0 people found
this helpful
I have always found Julie Twist very responsive and efficient. Both in terms of finding tenants and responding to maintenance issues...
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“I recently purchased a flat in Manchester city centre, and ......”

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Oct 30,2017
Minithumbup
By: 'Richard'
Oct 30,2017
1 people found
this helpful
I recently purchased a flat in Manchester city centre, and I found all the Julie Twist staff that I dealt with to be friendly and helpful. The purchase took longer than I was hoping for, but I believe that was a problem with the vendor ...
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Was this helpful? Yes
By: Paul
Nov 01, 2017
View all comments (1)
Hi Richard, Many thanks for your comments, I glad we managed to get it pushed through in the end. All the best, Paul ...

“I rented with Julie Twist for two years and a ......”

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Oct 29,2017
Minithumbdown
By: 'Isobel'
Oct 29,2017
5 people found
this helpful
I rented with Julie Twist for two years and a half and would NOT recommend them to anyone. Perhaps you will be treated well if you are buying a house or a landlord but I'm confident you will not if you are renting. Here are ...
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Was this helpful? Yes
By: Stacie Wright
Nov 09, 2017
View all comments (1)
Dear Isobel Greenlees.From what I can see your experience was not reflective of our brand. I am really sorry for that. We are always hard at work to make sure the team delivers and every customer has a positive experience. We will take your feedback into account as we work toward improving the way we do business.Clearly this time around you felt this was was not the case. Thank you for providing honest feedback. Knowing where we are missing the mark helps us tackle our weaknesses as we striv ...

“Sian And Helen customer service skills are very impressive, they ......”

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Oct 25,2017
Minithumbup
Sian
By: 'Adil'
Oct 25,2017
0 people found
this helpful
Sian And Helen customer service skills are very impressive, they are very polite and address all enquiries as quick as possible with efficiency....
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Comment on agent fees
Good
Was this helpful? Yes

“We have just concluded our 3rd letting of a modern ......”

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Oct 12,2017
Minithumbup
By: 'David'
Oct 12,2017
0 people found
this helpful
We have just concluded our 3rd letting of a modern City centre apartment in Great Northern Towers with Julie Twist agency and can only applaud their excellent service, response to clients and commercial knowledge of the letting market . The service is 1st class and we ...
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Comment on agent fees
Very competitive.
Was this helpful? Yes

“Marvellous customer service and great friendly agency. The best I ......”

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Oct 06,2017
Minithumbup
By: 'Lee'
Oct 06,2017
0 people found
this helpful
Marvellous customer service and great friendly agency. The best I dealt with. So professional! I would definitely recommend them to anyone And everyone as they have been so helpful and the best I have dealt in my life! Thank you Julie twist and thank you ...
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Comment on agent fees
Perfect and they are so so fair with all. They definitely worth whatever agent fees they need because they will give you the best services.
Was this helpful? Yes

“David was excellent at his job and he fixed all ......”

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Oct 06,2017
Minithumbup
By: 'Client'
Oct 06,2017
0 people found
this helpful
David was excellent at his job and he fixed all the issues very quickly. He checked all the things he was asked and found the best solution....
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“Helen Bowers is very efficient and most helpful at all ......”

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Sep 15,2017
Minithumbup
By: 'client'
Sep 15,2017
0 people found
this helpful
Helen Bowers is very efficient and most helpful at all times. She replies promptly to emails and follows up quickly on any queries that arise...
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Comment on agent fees
good
Was this helpful? Yes
By: Helen
Sep 15, 2017
View all comments (1)
Thanks for the review! It would be much appreciated if you could advise which property this relates to as it's always nice to know which Landlords have written the review. Thank you! Helen Bowers. ...

“Fil is brilliant. He kept me informed at all stages ......”

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Sep 08,2017
Minithumbup
By: 'Kyrstie'
Sep 08,2017
0 people found
this helpful
Fil is brilliant. He kept me informed at all stages of letting the properly and the agents let me know whenever they were showing the property. Julie Twist communicate well with their landlords and I've been really impressed with the service I've received from them ...
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Comment on agent fees
The fees are similar to other agents. They may be higher than one or two of the other Estate Agents but I feel they are worth the extra for the level of service you receive and the feeling of comfort you get knowing they are dealing with your business.
Was this helpful? Yes
By: Filippo Bennardo
Sep 20, 2017
View all comments (1)
Thank you for the positive feedback Kyrstie. Always here to help. Many thanks, Fil ...

“Moved in to a rented property, process mostly easy but ......”

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Sep 07,2017
Minithumbup
By: 'Anna'
Sep 07,2017
0 people found
this helpful
Moved in to a rented property, process mostly easy but we were told a move in date that was changed with two days notice causing significant amounts of hassle. Had some difficulty getting things asked for from the landlord, but overall they are helpful and ...
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Was this helpful? Yes
By: Helen
Sep 15, 2017
View all comments (1)
Hi Anna, we appreciate your honest feedback & always happy to assist you! Regards, Helen Bowers. ...

“Rebecca followed up promptly to all emails and Phone calls, ......”

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Sep 04,2017
Minithumbup
Rebecca Dick
By: 'Ed'
Sep 04,2017
0 people found
this helpful
Rebecca followed up promptly to all emails and Phone calls, and advised on the way to the a the best deal, and it produced a much better result than I expected....
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Comment on agent fees
It's the market rate, and they closed a great deal, so I'm happy
Was this helpful? Yes

“Paul was outstanding. Paul kept us informed at every stage ......”

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Sep 01,2017
Minithumbup
By: 'Saford'
Sep 01,2017
0 people found
this helpful
Paul was outstanding. Paul kept us informed at every stage of the sale of our property. When issues arose between the conveyancing solicitors he was most helpful in moving things along. He was curteous, always responsive, understanding and helped us enormously in the sale of ...
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Comment on agent fees
We were happy with the agent fees as we do not think we would not have got as good a price without his expertise and contacts.
Was this helpful? Yes
By: Paul
Sep 19, 2017
View all comments (1)
Thank you for your kind words Karl, it was a pleasure to help with the sale. All the best Paul ...

“Is unacceptable that from the deposit they take you money ......”

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Aug 21,2017
Minithumbdown
Julie
By: 'Nomeimporta'
Aug 21,2017
3 people found
this helpful
Is unacceptable that from the deposit they take you money for things that the previous tenants did; that they don't give any notice that your are going to have visits; that for the references you have to pay and they don't fix the broken things. ...
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Was this helpful? Yes
By: stacie wright
Sep 30, 2017
View all comments (1)
I am sorry to see that you felt the need to leave a 1 star review, I can assure you that we do not take money from a deposit that a previous tenant had done. When you moved in to the property you were given a detailed inventory and the opportunity to make any comments. If you felt there was damage to anything at the time of move in then these would have been noted and you would have not been charged. At the start of your tenancy you would have been informed when inspections were to be carrie ...

“Julie Twist have been fabulous - I've been dealing mainly ......”

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Aug 17,2017
Minithumbup
By: 'Liz'
Aug 17,2017
0 people found
this helpful
Julie Twist have been fabulous - I've been dealing mainly with Helen and she always responds promptly (which is something I've found doesn't happen with other agencies!!) and she's been extremely helpful. Everyone we've dealt with has been polite and eager to help us. My ...
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Comment on agent fees
The fees have been pretty expensive - but no more expensive than any other agency I've dealt with thus far. So pretty average really.
Was this helpful? Yes

“Margaret was very efficient and helpful throughout in following up ......”

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Aug 15,2017
Minithumbup
By: 'M.'
Aug 15,2017
0 people found
this helpful
Margaret was very efficient and helpful throughout in following up a maintenance issue for me. She was prompt and efficient in replying all my emails and kept me updated at all times. I am very happy with her service. I think she is one of ...
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Comment on agent fees
The fees on tenancy renewal are a bit high. Should be lower for longstanding clients.
Was this helpful? Yes

“Dave has completely transformed our apartment. He is really accommodating ......”

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Aug 14,2017
Minithumbup
By: 'Salina'
Aug 14,2017
0 people found
this helpful
Dave has completely transformed our apartment. He is really accommodating and he always tried his very best to help and make sure we are happy throughout the process. It was a long and complicated project but he persevered and continued to show his professionalism during ...
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Comment on agent fees
N/A
Was this helpful? Yes

“David and Darren arrived early, but called first to see ......”

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Aug 12,2017
Minithumbup
By: 'Joanne'
Aug 12,2017
0 people found
this helpful
David and Darren arrived early, but called first to see if it was ok. They were very efficient, knowledgeable and very friendly. The contact from Margaret in the office was really good. Everything she said would happen did happen. Thank you!!...
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Was this helpful? Yes

“Excellent service and very helpful to someone who recently moved ......”

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Aug 09,2017
Minithumbup
Sian
By: 'Daniel'
Aug 09,2017
0 people found
this helpful
Excellent service and very helpful to someone who recently moved to England. Would definitely use again. Thank you very much!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
View all comments (1)
Thanks Daniel! Hope you continue to enjoy your stay in Manchester. Kind Regards, Helen Bowers ...

“The service I've received has been excellent. All the work ......”

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Aug 08,2017
Minithumbup
By: 'Nicholas'
Aug 08,2017
0 people found
this helpful
The service I've received has been excellent. All the work carried out was on time and ran smoothly, also found me a Tennant with no fuss.very happy would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes

“Worst service I've ever had as a landlord!There is ......”

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Aug 08,2017
Minithumbdown
By: 'Hala'
Aug 08,2017
2 people found
this helpful
Worst service I've ever had as a landlord! There is a communication problem between staff members! I give keys to one staff member and then get an email from different one saying we dont have keys to ur property! One person in this office was ...
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Comment on agent fees
Bad for the service they are giving
Was this helpful? Yes
By: Stacie Wright
Sep 30, 2017
View all comments (1)
Thank you for your honest review, i am sorry that you feel you have not received the level of service that we wish to provide. I can assure you that your comments have been internally investigated and appropriate measures have been put in place to minimise this happening again. ...

“Helen was very helpful and efficient. As we live in ......”

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Aug 04,2017
Minithumbup
By: 'Adrian'
Aug 04,2017
0 people found
this helpful
Helen was very helpful and efficient. As we live in Thailand Helen kept us updated regularly on email and our new tenants moved in this week....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
View all comments (1)
Thanks for the review Adrian! It's nice to hear your happy with our services after all these years. Kind Regards, Helen Bowers ...

“Sian at Julie Twist was incredibly helpful in supporting me ......”

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Aug 03,2017
Minithumbup
Sian
By: 'Ruth'
Aug 03,2017
0 people found
this helpful
Sian at Julie Twist was incredibly helpful in supporting me through my application. I highly recommend their service to anyone looking to move....
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Comment on agent fees
The fees are very high however worth it for the great property
Was this helpful? Yes
By: Sian Davenport
Aug 04, 2017
View all comments (1)
Thanks for your kind words Ruth. I understand the two star rating was a mistake! But it has been a pleasure to help you with your property search. Best of luck in your new home. Sian ...

“From the valuation undertaken by Ani to the viewings handled ......”

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Aug 01,2017
Minithumbup
By: 'Andy'
Aug 01,2017
0 people found
this helpful
From the valuation undertaken by Ani to the viewings handled by Sarah, the offers handled by Rebecca and finally the sale chasing by Paul i can't recommend these guys highly enough. They were professional, friendly and efficient in everything they did. Their customer service skills ...
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Comment on agent fees
Good value for effort involved to sell the flat due to 1st buyer falling through and second buyer showing no urgency or speed re. the transaction
Was this helpful? Yes
By: Paul
Aug 03, 2017
View all comments (1)
Hi Andy, Thank you so much for the great review, It is much appreciated from all of us. Kind Regards Paul ...

“So far dealt with Sian and Helen in renting a ......”

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Aug 01,2017
Minithumbup
Sian
By: 'Jade'
Aug 01,2017
0 people found
this helpful
So far dealt with Sian and Helen in renting a property and its been a really easy process so far and both of them have been really easy to get hold of, good at getting back to me and really helpful - far different than ...
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Comment on agent fees
Fees High - but they are with anyone - they were kind enough to help me out a little as a single person on my own! :)
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
View all comments (1)
Thank you for your kind review! It's been lovely having you as a new tenant Jade & always happy to assist you with any queries you have. Kind Regards, Helen Bowers. ...

“Overall experience with Julie Swift agents to date quite poor. ......”

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Jul 28,2017
Minithumbdown
By: 'J'
Jul 28,2017
2 people found
this helpful
Overall experience with Julie Swift agents to date quite poor. Didn;t start well and affraid to report it didn't get any better. Parking not included when their agent showed me the parking facilitiy at viewing. 6 month inspection, person entered my home set off the ...
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Comment on agent fees
Extortionate considering the poor service provided. Check in inventory was a joke considering we paid for it.
Was this helpful? Yes
By: Stacie Wright
Sep 30, 2017
View all comments (1)
Thank you for your honest review, i am sorry that you feel you have not received the level of service that we wish to provide. I can assure you that your comments have been internally investigated Regarding the rent issue after looking in to this we had found that the rent payment has come in to our bank, however as deal with 100's of properties and no property reference had been noted with the transaction it could not be automatically credited to your file. ...

“Helen has always been professionally helpful, but with a warm ......”

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Jul 24,2017
Minithumbup
By: 'Eve'
Jul 24,2017
0 people found
this helpful
Helen has always been professionally helpful, but with a warm attitude to me as a client. She appears very skilled in her property managerial role at the company....
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Comment on agent fees
To me, the agency fees, in terms of tenancy renewals are far from appropriate, and feels like the agency is always out to find another reason to extract money from us - not with integrity, as I and others see it. This is nothing to do with the property managers, such as Helen B.
Was this helpful? Yes
By: Helen
Sep 15, 2017
View all comments (1)
Thanks Eve! I really appreciate your honest feedback. As always it's a pleasure dealing with you. Kind Regards, Helen Bowers ...

“Margaret and the maintenance crew are amazing. Anything that needs ......”

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Jul 20,2017
Minithumbup
By: 'Colin'
Jul 20,2017
0 people found
this helpful
Margaret and the maintenance crew are amazing. Anything that needs fixing or looked at always gets done really efficiently and I am always aware of what is going on. Thanks....
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Comment on agent fees
With the efficiency of Margaret and the maintenance team, I feel the money goes somewhere good.
Was this helpful? Yes
By: Margaret
Jul 20, 2017
View all comments (1)
Thank you for taking the time to leave your feedback and kind comments, It' very much appreciated. Thanks again Margaret :) ...

“I have bought and sold property with this estate agents 3 ......”

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Jul 19,2017
Minithumbup
By: 'Dee'
Jul 19,2017
0 people found
this helpful
I have bought and sold property with this estate agents 3 times now and can honestly say their expertise/ professionalism/ and willingness to go above and beyond to assist with the sale or purchase is second to none. I would always use them in my property ...
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Was this helpful? Yes
By: Paul, Rebecca & Sarah
Aug 03, 2017
View all comments (1)
Hi Dee, Thank you so much for the kind words, it was pleasure to work with you again. Many Thanks Paul, Sarah & Rebecca ...
Staff picture Yvonne
(83)
No image available Rebecca Dick
(55)
No image available Kelly Davenport
(32)
No image available Darren Bolton
No image available Liam Rowlands
No image available Joanne Barrett
No image available Ru Kellyevans
No image available Louis
No image available Ellie
No image available Louisa
No image available Nahim
No image available Stacie

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

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Julie Twist Properties

Branch - Head office, Manchester, M3